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All 9 Murray hotels

Holiday Inn Express Hotel & Suites Murray

2.5 of 5 Hotel   |   1504 North 12th Street, HWY 641 North, Murray, KY 42071
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Ranked #5 of 9 Hotels in Murray
A recent review
3 of 5 stars reviewed 4 weeks ago
sharpevedtraveler thnnessee
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62 reviews from our community

Traveler rating
    29
    14
    11
    3
    5
See reviews for
19
6
6
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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thnnessee
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

While I see a number of positive reviews of this property, I must assume they were written by leisure and not business travelers. During the evening while in the middle of my office work online, I noticed the internet service slowing to a crawl and finally all but stopping. It was impossible to continue working. A call to the front... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear sharpevedtraveler, Thank you for taking the time to review our property. Our hotel is committed to providing our guests with the highest quality services and facilities. I sincerely apologize for the problems you may have experienced during your stay due to the internet connection. Your comments are important to the success of our organization as we rely on you... More

Freeburg, Illinois
Top Contributor
74 reviews 74 reviews
22 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 30, 2014

The room was clean. Like the big bathroom. Vanity is in bathroom but there are plenty of mirrors in room. Beds are comfortable. Room 209 has a view of a/c. Breakfast had several hit items. The ham could have been a little hotter. They didn't have pancakes or waffles. Great cinnamon rolls. Pool was nice.

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Marshalltown
2 reviews
1 of 5 stars Reviewed June 25, 2014

Front desk attendant very uncooperative and unhelpful. I have been traveling for 28 years on a weekly basis and this is the worst that I have experienced. The hotel itself is clean and easily accessible , but their customer service is horrible.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear Diana Y, Thank you for providing feedback on your recent stay. While we are pleased that you found our hotel clean and easily accessible, it is regrettable to read that the level of service you received was not up to par. We would like to discuss your experience in further details, which is why we have sent you a... More

Mattoon, Illinois
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 12, 2013

We are a family with two small kids and we booked a Queen "Studio" room. I was happy with the hotel and the room, but there were a few things that I didn't like. First of all, the hotel staff was pleasant and the location is GREAT if you are in town for a Murray State game! Our Studio room... More

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

We love staying at the Holiday Inn Express, Murray, KY when we are visiting our daughter who attends Murray State University. It is a very clean, updated hotel. The rooms are beautiful. The beds are very comfortable. The staff is always very friendly and helpful. The breakfast that is offered in the morning has a wide variety to choose from... More

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Corinth
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 3, 2013

This is a very nice motel, large rooms, and excellent breakfast choices. The wifi was tricky to access, but eventually it worked. There is a nice restaurant across the highway which is convenient. Our room was next to the elevator, which made us worry about noise, but we never heard it or any other sounds---a very quiet place.

Was this review helpful? Yes 1
Tucson, Arizona, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2013

There were three of us who sopped in Murray to drop off my trailer at Hannigan Motor Sports. IT was late and we wanted to stay in a Holiday and there was one right up from the shop. We got in there late and by the time we unloaded our stuff we didn't feel like going out for dinner. My... More

Was this review helpful? Yes 1
Miamisburg, OH
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 18, 2013

My stay was mixed. I had requested a top floor. Upon arrival I was told that the top floor was not available. I was placed on the first floor. Unfortunately, this room was next to the breakfast preparation room so we were awakened around 5 AM every day for five days. While this was not the fault of the breakfast... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear weathernut9, Thank you for your feedback. It was good to read you found the clean rooms and breakfast choices commendable. Our hotel makes every effort to honor requests, unfortunately there are times when requests are unable to be accommodated due to varying circumstances. I'm sorry the hotel was unable to honor your request and your stay was negatively impacted... More

Sevierville, Tennessee
Contributor
17 reviews 17 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 2, 2013

We have stayed here several times, but I believe it is time to upgrade the furnishes and carpets. Carpets are starting to smell of mold. Service was good and breakfast ok. Probably will stay at the competition till updating is done.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear Tapperjon, Thank you for your candid review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for letting you down on some aspects of your stay. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product we offer... More

Madison, Indiana
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 20, 2013

Once inside my room, first look to be OK, then I noticed 3 peanut M&Ms on the floor under the coffee table, then found a cheese cracker under a desk. it was taken care of, but if they missed these, what else was missed. Monday night plate full of cookies in the lobby, Tuesday night maybe 6 cookies, Wednesday no... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear dad2525, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts,... More

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Additional Information about Holiday Inn Express Hotel & Suites Murray

Address: 1504 North 12th Street, HWY 641 North, Murray, KY 42071
Phone Number:
Location: United States > Kentucky > Murray
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Murray 2.5*
Number of rooms: 37
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Also Known As:
Holiday Inn Express Hotel And Suites Murray
Holiday Inn Murray
Murray Holiday Inn

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