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Holiday Inn Express Hotel & Suites Murray

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1504 North 12th Street, HWY 641 North, Murray, KY 42071
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Holiday Inn Express Hotel & Suites Murray
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86 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Fort Smith, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

According to friends who live in Murray, this is the nicest hotel other than maybe Hampton Inn which is across the street. It was very nice and clean and updated. Would def stay here again. Very friendly staff!

Was this review helpful? Yes
Paducah, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel on June 16th. I came in for a quite night for me and my husband for our anniversary. We were placed in a King Jacuzzi suite which was a nice surprise. The front desk staff were extremely helpful and nice. The cookies were fresh out of the oven and just a delight to the day.... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2015

We typically only stay at Holiday Inn Express hotels when we travel and the Murray, KY hotel did not dissapoint. Nice location close to town and restaurants. Clean pool and hot tub. Nice suite layout. Quiet rooms. Breakfast was hot and refreshed often.

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1 review
5 of 5 stars Reviewed June 18, 2015 via mobile

Very nice hotel, staff, rooms. The breakfast was great and the rooms were completely clean, I moved everything and could not find anything. Staff gave me directions and met my requests before arrival. Will stay here everytine I come to visit. Thank you.

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Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Thank you for taking the time review our hotel. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to... More 

Breese, Illinois
1 review
1 of 5 stars Reviewed June 16, 2015

My husband called the 1-800 number to reserve 2 rooms for a basketball tournament my son was playing in. The original days of the tournament were Saturday and Sunday, so we planned on staying Saturday. We gave 2 names, held under our credit card, and provided an email for contact. A few days before the game, the days changed and... More 

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Holiday Inn E, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We were unable to refund your stay due to the booking being... More 

Henderson
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 10, 2015

This hotel is always comfortable and relaxing. The staff is always there if there is any problems. They are always inquiring if there is anything that they can do to make my stay any better. A great value for the money.

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Troy, Michigan
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 5, 2015

My wife and I and my mother-in-law, stayed at this hotel in early April on our way from Michigan to the Gulf Coast. We stayed in a 2 queen bed suite with sitting area and it had a decent amount of space, but the couch was kind of firm. The room had a nice non-generic decor. It had a nice... More 

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Somerset, Kentucky
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 26, 2015

This hotel seemed new. The room was clean and the bathroom was a good size with a lot of area to keep your toiletries. The breakfast area was nice and food was good. The pool area had limited seating, but pool and hot tub were clean and refreshing. There was even a sauna at this hotel. That was a nice... More 

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Holiday Inn E, Public Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Thank you so much for taking the time to review our hotel. I apologize for the front desk not bringing you a crib and I will make sure this never happens again, I understand they were busy but traveling with kids, those are a must. We are looking to add microwaves and Fridges in every room. I hope you will... More 

Northern Illinois
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed April 23, 2015

My wife and I stayed here passing through the area. The hotel seems to be a newer property. The rooms were very clean and surprisingly quiet even with a full house. The staff was friendly and receptive to a few special requests. Breakfast is typical fare for this type of hotel but in this case the area was very clean... More 

Was this review helpful? Yes
Holiday Inn E, Public Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Thank you for taking the time to leave us a review. We take pride in our hotel and use all comments to better our hotel. We hope you will come back and see us in the near future! More 

Breese, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed April 22, 2015

Staff would not provide the advertised discount for me. Family member made reservations and obtained the government discount which was honored. He reserved my room with senior discount. When checking out cost was full price or quite a lot above full price (I see advertised prices much lower for the entire year). The reason given was the senior price was... More 

Was this review helpful? Yes
Holiday Inn E, Public Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Thank you for taking the time to review our hotel, We only allow government discounts for government employees. Our rates are always higher on "Event" weekends, and the weekend that you stayed was an event weekend, our rates even then stay 20 dollars below some of our competitors in town. Gouging is only a term that can be used in... More 

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