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Hampton Inn & Suites Madisonville

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201 Ruby Drive, Madisonville, KY 42431
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Hampton Inn & Suites Madisonville
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Hampton Inn & Suites Madisonville
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171 Reviews from our TripAdvisor Community

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Traveler rating
    118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (171)
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    (40)
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Decatur, Georgia
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice hotel, comfy and clean, unfortunately the pool was out of service. A/C a bit noisy in our room. Great pillows and comforters wrapped in sheets - standard for Hampton Inns - one of the reasons I stay with this brand. No frig or microwave in the room.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you. My staff and I work hard to provide the best Customer Service we can and ensure each guest has as comfortable a stay as possible. More 

Evansville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff is over the top friendly and helpful. Great place to stay. We have stayed here many times in the last year and always enjoy it. The staff always makes us feel welcome beyond our expectations and remembers our names as we walk to the desk. Who does that anymore? Impressive!!!!!!!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Every employee takes pride in our hotel and ensuring we offer our guests the best Customer Service they will find in Madisonville. Our housekeeping department know you deserve to check into a clean, comfortable, and relaxing room when you arrive and they strive to guarantee that. We feel that each guest deserves to be greeted immediately upon arrival and we... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A little pricey, but this hotel is very new and clean, and it shows. Rooms were spacious, bathrooms were new and clean. Bed was super comfortable. Comforter even seemed new and clean. Convenient plugs on lamps/bedside tables so you didn't have to unplug things to charge the phone. Our room was a suite which had a nice sitting area, fridge,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

I wanted to take a moment to personally thank you for your loyalty. My staff and I are always striving to maintain and even improve our Customer Service and your recent feedback shows me that we are definately on the right path. More 

Collierville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

All Hampton inn's look the same. The people here make the difference. I have been to 'friendly' hotels, but this team really cares and asks what else they can do. A great experience. Clean Rooms, Good Internet and friendly staff. The General Manager was everywhere helping everyone. Great Staff

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

I wanted to personally thank you for the wonderful survey you gave to our staff. Every employee takes pride in our hotel and ensuring we offer our guests the best Customer Service they will find in Madisonville. Our housekeeping department know you deserve to check into a clean, comfortable, and relaxing room when you arrive and they strive to guarantee... More 

Maryville, Tennessee, USA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

THis is our 3rd visit to this particular Hampton Inn, and we have been extremely pleased with each stay. The staff are very caring at this hotel, and our stays have all been very pleasant. Other hotels in the area are not nearly as clean and comfortable as this Hampton Inn. We will continue to choose this hotel when in... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you bennyp for such a touching review. One of the best parts about being the General Manager here is not only working side by side with such an amazing staff, but being to be able to meet and get to know incredible guests such as yourself. Our staff are so dynamic. They truly strive to be friendly, authentic, caring... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

Very friendly, extremely clean.. Yeah I keep a black light on my keychain. Very friendly and not crowded by other businesses locally. Very squared away. They sent me a personal email the last time thanking me for one of their surveys. Would stay again for sure.

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Dear Joshua B, Thank you so much for taking the time to tell us about your experience here in Madisonville. We are thoroughly delighted you our hotel to be extremely friendly and clean. Our staff strives daily to ensure all our guests rooms are sparkling clean and our service is exceeds your expectations. We do hope you will visit us... More 

atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2015

The dining staff was extremely rude and not accommodating. They ran out of juice and milk and did nothing to try to help those that had small children that drink these items every morning. Instead the staff was rude and disrespectful and stated"not my problem"

Review collected in partnership with Hampton

Was this review helpful? Yes 1
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Dear Richard T, We are truly sorry you had a disappointing experience during your stay with us. At Hampton, we strive to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver our brand promise. Guest Satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Elizabethtown, Kentucky
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 9, 2015

Very friendly and helpful staff, comfortable accommodations, very clean. The complimentary breakfast was excellent. Best coffee, which is available all day and night. Hot cookies were offered on our arrival. Wonderful hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you Carolynb for a wonderful review. We are delighted to hear you enjoyed your stay with us from the moment you walked into our hotel. It is wonderful that you loved your experience with us from our well-kept rooms and great coffee and cookies to our amazing and one of a kind staff. The basics of such great customer... More 

Decatur
2 reviews
5 of 5 stars Reviewed June 1, 2015

We were tired, it was very late and our little one was already asleep. The staff got us checked in, the room and bed were comfortable and breakfast the next morning got us fueled and back on the road in no time at all. I choose Hampton Inn because they are very reliable for weary travelers unfamiliar with the area.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you so much for your comments concerning your recent stay here in Madisonville. You just can't help but love those wonderful Hampton Cloud 9 beds. I have to agree, they are so comfortable. Here in Madisonville, not only do we strive to make all of our guests feel at home, we make every attempt to get you checked in... More 

Franklin, Tennessee
2 reviews
5 of 5 stars Reviewed June 1, 2015

Very Clean Hotel. Every employee (on all three shifts) seemed to go out of their way to be pleasant and accommodating. Awesome TV options including 10 HBO channels. Best mid-range hotel in a 50+mile radius.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, Manager at Hampton Inn & Suites Madisonville, responded to this review

We are so glad you chose to stay with us during your recent visit to Madisonville. You are so thoughtful to take the time to provide us with your refreshing comments regarding our awesome staff. We strive to make each and every guest feel welcome and to feel this is their home away from home. I am excited to hear... More 

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