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Hampton Inn & Suites Madisonville

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201 Ruby Drive, Madisonville, KY 42431
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1 room 1 guest
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Hampton Inn & Suites Madisonville
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174 Reviews from our TripAdvisor Community

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Traveler rating
    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (40)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (21)
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LANESVILLE, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Everything during my stay at the Madisonville Kentucky Hampton Inn was top shelf. The staff was courteous and the room was very clean. The breakfast bar was good too. I would recommend this hotel to anyone needing an overnight stay in this town.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

My staff and I work hard to provide the best Customer Service we can and ensure each guest has as comfortable a stay as possible. The feedback I get from valuable members such as yourself gives me the opportunity to know that we are accomplishing that goal. We look forward to serving you once again on your next visit to... More 

Hendersonville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I think some of the woke up on the wrong side of their own beds.. We had reserved 4 king rooms for 5 days.. And when we got to check in all they had were doubles.. So guess what we got.. Also be careful who and what you ask for at breakfast.. Some of the staff act like it's to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

I appreciate your bringing this to my attention. This situation has been corrected. I have let Curtis know the wonderful things you mentioned about him. We are truly fortunate to have him as such a valuable member of our family. More 

Webster Groves, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Our stay was okay. One of our rooms had ants and smelled of bug spray. If it hadn't been for the ants, i would've given a rave review. Very, very quite rooms and during the summer excellent AC. I love it frigid in the summer.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you for bringing this issue to my attention. We have taken all necessary steps to make sure this does not become a bigger problem than it was at the time of your stay. As I am sure you noticed, we have a lot of construction happening around us which has caused the issue you encountered. I am proud my... More 

Decatur, Georgia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 26, 2015

Nice hotel, comfy and clean, unfortunately the pool was out of service. A/C a bit noisy in our room. Great pillows and comforters wrapped in sheets - standard for Hampton Inns - one of the reasons I stay with this brand. No frig or microwave in the room.

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you. My staff and I work hard to provide the best Customer Service we can and ensure each guest has as comfortable a stay as possible. More 

Evansville, United States
1 review
5 of 5 stars Reviewed July 22, 2015

Staff is over the top friendly and helpful. Great place to stay. We have stayed here many times in the last year and always enjoy it. The staff always makes us feel welcome beyond our expectations and remembers our names as we walk to the desk. Who does that anymore? Impressive!!!!!!!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Every employee takes pride in our hotel and ensuring we offer our guests the best Customer Service they will find in Madisonville. Our housekeeping department know you deserve to check into a clean, comfortable, and relaxing room when you arrive and they strive to guarantee that. We feel that each guest deserves to be greeted immediately upon arrival and we... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed July 14, 2015

A little pricey, but this hotel is very new and clean, and it shows. Rooms were spacious, bathrooms were new and clean. Bed was super comfortable. Comforter even seemed new and clean. Convenient plugs on lamps/bedside tables so you didn't have to unplug things to charge the phone. Our room was a suite which had a nice sitting area, fridge,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

I wanted to take a moment to personally thank you for your loyalty. My staff and I are always striving to maintain and even improve our Customer Service and your recent feedback shows me that we are definately on the right path. More 

Collierville, United States
1 review
5 of 5 stars Reviewed July 9, 2015

All Hampton inn's look the same. The people here make the difference. I have been to 'friendly' hotels, but this team really cares and asks what else they can do. A great experience. Clean Rooms, Good Internet and friendly staff. The General Manager was everywhere helping everyone. Great Staff

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

I wanted to personally thank you for the wonderful survey you gave to our staff. Every employee takes pride in our hotel and ensuring we offer our guests the best Customer Service they will find in Madisonville. Our housekeeping department know you deserve to check into a clean, comfortable, and relaxing room when you arrive and they strive to guarantee... More 

Maryville, Tennessee, USA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

THis is our 3rd visit to this particular Hampton Inn, and we have been extremely pleased with each stay. The staff are very caring at this hotel, and our stays have all been very pleasant. Other hotels in the area are not nearly as clean and comfortable as this Hampton Inn. We will continue to choose this hotel when in... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Thank you bennyp for such a touching review. One of the best parts about being the General Manager here is not only working side by side with such an amazing staff, but being to be able to meet and get to know incredible guests such as yourself. Our staff are so dynamic. They truly strive to be friendly, authentic, caring... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

Very friendly, extremely clean.. Yeah I keep a black light on my keychain. Very friendly and not crowded by other businesses locally. Very squared away. They sent me a personal email the last time thanking me for one of their surveys. Would stay again for sure.

Was this review helpful? Yes
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Dear Joshua B, Thank you so much for taking the time to tell us about your experience here in Madisonville. We are thoroughly delighted you our hotel to be extremely friendly and clean. Our staff strives daily to ensure all our guests rooms are sparkling clean and our service is exceeds your expectations. We do hope you will visit us... More 

atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2015

The dining staff was extremely rude and not accommodating. They ran out of juice and milk and did nothing to try to help those that had small children that drink these items every morning. Instead the staff was rude and disrespectful and stated"not my problem"

Review collected in partnership with Hampton

Was this review helpful? Yes 1
265SherryS, General Manager at Hampton Inn & Suites Madisonville, responded to this review

Dear Richard T, We are truly sorry you had a disappointing experience during your stay with us. At Hampton, we strive to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver our brand promise. Guest Satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

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