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Comfort Inn & Suites Madisonville

2.5 of 5
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545 Powell Drive, Madisonville, KY 42431
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Comfort Inn & Suites Madisonville
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Ranked #3 of 5 Hotels in Madisonville
A recent review
5 of 5 stars reviewed 1 week ago
Janette518 Jamestown, Kentucky
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36 reviews from our community

Traveler rating
    13
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    2
    5
    3
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7
4
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jamestown, Kentucky
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at this very new hotel in Madisonville on a business trip. Everything about the hotel was top notch and NEW...when you go in it even smells new. The bed was extremely comfortable and pillows were perfect. Madisonville was a wonderful little town as well. There are several trains that go through the town and... More 

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Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Thank you Janette518 for taking the time to leave a wonderfully, detailed review. Our staff is delighted to hear you appreciate our services! We hope to see you next time you visit Madisonville. More 

Mendota, Illinois
1 review
5 of 5 stars Reviewed February 12, 2015

The hotel is close to the main highway and also is close to restaurants, gas stations, Kroger, Walgreen and other stores. The staff was friendly. The rooms were comfortable rooms. The pool was not busy.

Review collected in partnership with this hotel

Was this review helpful? Yes
Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear emilyI2678NM, A Perfect 5/5 score! You have thrilled the entire staff! It was our pleasure to serve you and we hope that you will visit us in Madisonville, Ky again. More 

Westfield, Indiana
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed February 9, 2015

We have stayed here many times visiting family. For the area, it's the best hotel around. The rooms are clean and the staff is pleasant. This past weekend, 2/7/2015 - 2/9/2015, we stayed in a 2 King room suite. We spent about 6 hours at the pool and hot tub over the course of 2 days. This visit ruined a... More 

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Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear Brian99000, I would like to thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Whilst an apology will regrettably not alter the outcome of your experience... More 

Mass.
Top Contributor
104 reviews 104 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 15, 2014

This Comfort Inn has a very helpful front desk staff (thank you Amanda for being so kind). But the room wall had multiple scuff marks and I found a candy (not mine) under the bed skirt when I was double checking for things I might have left behind. Yuck. On the other hand, the bathroom was clean, the bed comfortable... More 

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Comfort I, Public Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear GardenG, Thank you for the great review of our rooms and the breakfast. Amanda, is a great asset to our team. I will be sure to let her know you appreciated her service. We hope you will stop and rest the next time you visit Madisonville. More 

Columbia, Missouri
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 27, 2014

In a customer relations nightmare, this hotel insisted on charging me for a cancelled reservation. I made a reservation for two rooms and then cancelled the reservations when I got the same rate at the nearby Hampton Inn. (By the way, travelers to Madisonville, the Hampton Inn is where you want to stay while visiting. Trust me.) I got an... More 

Was this review helpful? Yes 7
Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear KellyDinCoMo Thank you for sharing your thoughts with us. I apologize for the issue with the website, please note that your charges were refunded in full on Oct 27, 2014. Thank you. More 

Mount Vernon, Illinois, United States
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 3, 2014

I stayed here while travelling for business. This was my first stay in this area. It was close to the interstate and easy to find. There isn' a lot of shopping and restaurant choices nearby unless you need a Lowes or Kroger, but others are a short drive away. The rooms were very clean and the King suite i stayed... More 

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Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear Aaron H, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. More 

Saint Louis, Missouri
Top Contributor
105 reviews 105 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed September 22, 2014

This hotel seemed fairly new. It was clean, comfortable bed and an affordable rate, but unfortunately, I was awoken in the night a total of three times as a live train track runs right by it. If you are a light sleeper like I am, I would stay on the other side of the hotel or just stay elsewhere if... More 

Was this review helpful? Yes 2
Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear Shycke. Thank you for your review. I'm happy that you enjoyed our hotel. I apologize for the train. Unfortunately it is difficult for us to predict the train traffic. Please let us know on your next stay to have your room on the front side and we will surely accommodate you. More 

Harrisburg, PA
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 11, 2014

Large king room but very sparsely furnished. Bathroom seat should have female seat and a lid--prevents a lot of disgusting things when properly furnished. The property was clean--the room was clean. Good shower, good breakfast. Great steakhouse within walking distance. Need to get use to "smoking" area.

Was this review helpful? Yes 1
Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Thank you for taking the time to complete the online survey .I want to apologize for the inconvenience you experienced during your stay .All of our toilet seats are standard with out lids. All of our King rooms are equipped with King size bed, Desk & Chair, 2 end tables, Microwave & Refrigerator, 2 phones, and 1 TV. Although, our... More 

Haywood, West Virginia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 28, 2014

Just returned from a four night stay. We were there with our baseball team. The staff went out of their way to make our stay comfortable. One night after one of our games the front desk girl took our uniforms and washed them for our game the next day. The hotel was clean and beds were comfortable. The only down... More 

Was this review helpful? Yes 2
Comfort I, Guest Relations Manager at Comfort Inn & Suites Madisonville, responded to this review

Dear CH, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. I do apologize for the railroad tracks, unfortunately since we were at high occupancy we could not accommodate everyone to be on the front side... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 21, 2014 via mobile

We didn't have the card used to make our reservation. We had our poor friend follow their policy and send all the info on their form. We were treated like criminals. And while we tried to make things work our 1 year old and 3 year old we're having meltdowns b/c we were missing naps times. Then the lady just... More 

Was this review helpful? Yes 4
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