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Hyatt Place Louisville-East

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701 South Hurstbourne Pkwy, Louisville, KY 40222
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Hyatt Place Louisville-East
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Hyatt Place Louisville-East
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270 Reviews from our TripAdvisor Community

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Traveler rating
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    30
    13
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Saint Louis, Missouri
Level Contributor
7 reviews
4 of 5 stars Reviewed yesterday NEW

Good breakfast, clean room, quiet and good value. Big fan of the Hyatt Place chain, consistently good. Close to several family friendly restaurants, can walk to a few. Good neighborhood and easy access to the interstate.

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South Carolina
Level Contributor
314 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The major Con of staying here is the internet speed which is TERRIBLE and seems capped at 1mbps,in this day and age that is unacceptable imo. This hotel is kind of in the middle of nowhere,it is fairly close to Mall St Mathews for shopping and a short drive to downtown Louisville. I did notice a shuttle van so it... More 

Was this review helpful? Yes 1
United States
1 of 5 stars Reviewed 6 days ago NEW

We stayed in a handicap accessible room, the bathroom was pleasant - the room dimensions themselves were spacious as well as the sink and toilet easily accessible, the floor was pleasant in it's flat tiled layout. The shower however is extremely narrow, nearly too narrow for any utilization. The room layout is nowhere near handicap accessible because the room isn't... More 

Review collected in partnership with Hyatt Hotels

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1 review
5 of 5 stars Reviewed 1 week ago

This was our first visit to Louisville. We were there for a week long baseball tournament for our 12 year old boy. The staff here are very friendly and accommodating. This hotel is very clean. They even put out some of the breakfast early so our team could grab something to eat on there way to their early morning games.... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

We are so happy you enjoyed your stay! We love our sports teams and try to be as accomodating as we can to all of our guests! We hope to see you again soon! More 

Louisville, Kentucky
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hyatt Place Louisville is in a great location and provides excellent service for an extended stay type of property. The staff especially Drake and Hunter know how to welcome guests and look after their needs. They are great at following up on questions and concerns. The only problem their is the light above the sink. It was hard to... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for the kind words! We truly try to provide excellent guest experiences! We look forward to having you stay with us again! More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was amazed with the staff at this facility!! Everyone there was very nice and accommodating. I want to specifically mention Bianca. She was superb and memorable from our first phone call to our actual visit. The hotel was extremely clean as well. I loved the large open rooms. The location of the hotel is perfect. Breakfast was yummy and... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for the kind words and feedback, we will be sure to share with Bianca as well! I am sorry you had struggles with the outlets in the room; we will see what we can do to adderss this feedback and improve! Warm Regards, More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit to a Hyatt Place and once again found an updated, moderately priced and clean hotel. We arrived later in the evening and checked out by mid morning the next day as we continued on to our destination. We didn't use the pool since we were pressed for time. The free breakfast was fine, but very... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your feedback! We are so excited you enjoyed your stay and look forward to having you stay with us again! More 

Indianapolis, Indiana
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room is awkwardly placed, but unfortunately we stayed while there were hundreds of little kids staying. They were extremely loud, but a hotel can't choose its guests. There is no room service, rather you order and go pick it up. The alcohol is expensive for such a little amount you receive. There was one employee, Jeffery, who was incredibly... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for the feedback! I am glad Jeffery was such a help! He is one of our newest employees as well! We are looking into the issues you experienced with the WiFi and hope to have that corrrected quickly! Hope to see you again soon! More 

Duluth, Georgia, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited during Fourth of July weekend and had super service. Room was clean every evening. Every day we left a tip for housekeeping but they didn't take tip until check out. There was a free breakfast every morning, the coffee was great. The only pool was outdoors and it was tiny. Fitness center was small and had no free... More 

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for choosing Hyatt Place! I appreciate the feedback! We are looking into getting some new free weights for the fitness room so this should be corrected quickly! Hope to see you again very soon! More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel provides excellent hospitality in every manner. I strongly recommend staying here. Its prxomity to attractive restaurants and other retail stores is an important positive attribute. Your stay will be very pleasant.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

We are so glad you enjoyed your stay! Thank you for the great remarks! We look forward to having you stay with us again! More 

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