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Hyatt Place Louisville-East

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701 South Hurstbourne Pkwy, Louisville, KY 40222
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Hyatt Place Louisville-East
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Hyatt Place Louisville-East
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258 Reviews from our TripAdvisor Community

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    127
    85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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  • All months
    (258)
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    (71)
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    (37)
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Level Contributor
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I was a little worried about some of the reviews I saw before my visit but did not experience anything negative like was stated. I had a very nice room that was clean and had a very comfortable bed. I thought the price was more then fair. The breakfast was good, better then in most of the comparably priced hotels.... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We came to Louisville for the Bluegrass Lacrosse Festival on June 27-28, 2015 and the hotel was great. Hotel was very clean, the staff was very courteous and professional and promptly helped with anything needed. a.m. breakfast skillet was great and was out early at 6:00 am it had a good variety. Sunday, my only complaint would be it didnt... More 

Review collected in partnership with Hyatt Hotels

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Reston, Virginia
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was clean, spacious, comfortable and quiet!! We had a friendly check-in and checkout, and the breakfast was fresh and tasty! We would definitely stay here again! We had seen some negative reviews, but certainly did not see any reason for anyone to complain!!

Was this review helpful? Yes 1
Osceola, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Louisville, was our stopping place on the way to West Virginia. We arrived later than we had expected and the hotel had experienced a staffing situation that was also unexpected. What impressed me was they did not let their issue affect my accomodations. They had already another motel just a few blocks down the road for me to stay, and... More 

Review collected in partnership with Hyatt Hotels

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Louisville, United States
1 review
1 of 5 stars Reviewed 1 week ago

The lobby and rooms are dark and drab. The carpet in the hallways is badly stained. The hallways are dark. The buffet is unappetizing. The WiFi would not stay connected to our laptop. The shower had soap from a previous guest still in it.

Review collected in partnership with Hyatt Hotels

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Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The room although it was a King Room was quite small and very compact especially in the bathroom area. I had to force the bathroom door closed because the toilet was built in front of the door. So then I questioned if I would be locked in. Just not a good overall experience. Definitely an older Hyatt Place Property, very... More 

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Louisville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent customer service, excellent continental breakfast (the best), excellent hotel room, very clean, nicely designed, conveniently located, easy access to internet, nice meeting rooms, nice lobby area and dining table area, and love the way ALL the hotel staff treats it's guests. Love how the gallery host gave me a quick tour of the place so that I could easily... More 

Review collected in partnership with Hyatt Hotels

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Missourii, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When we checked in everything went well until we went to bed. The bed had pubic hair in the bed and head hair on the pillows. When we contacted management, someone was sent to change the bedding. We asked for some compensation but we're told that none could be provided because we paid through Expedia. This is a dirty hotel.... More 

Was this review helpful? Yes 1
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

I apologize, this t is completely unacceptable and not the correct answer to this issue. I will be taking this up with housekeeping directly. If you were not able to get a refund, please contact me and I would be happy to speak to you more. More 

San Francisco, California
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is nice, but we had a couple maintenance issues and staff didn't seem very urgent minded about getting it fixed. we came back and was told "oh I am sorry I got busy and forgot". It was then fixed quickly.

Was this review helpful? Yes
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your feedback about your stay, I apologize that the maintenance issues were not addressed in a much faster manner. We are striving to have 100% compliance and completion within 15 minutes. I will address this with my staff and know that upon your return you will not experience these issues. Warm Regards, More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is a great value and is centrally located in Louisville. The staff is friendly and accommodating. Parking is easy, and the morning complimentay breakfast was great. I would definitely stay here again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your feedback! We are glad you enjoyed your stay! More 

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