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Hyatt Place Louisville-East

3.0 of 5 701 South Hurstbourne Pkwy, Louisville, KY 40222
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Certificate of Excellence 2014
Hyatt Place Louisville-East
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Hyatt Place Louisville-East
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218 reviews from our community

Traveler rating
    106
    81
    20
    8
    3
See reviews for
76
50
15
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago via mobile

hotel double chargcharged me for a room that wasn't even the room I booked.it was my honeymoon and instead of a king bed I got two double beds. wow.I paid $253.33 for this mess and got home to find another charge on my card of $200 plus and another for $50.Terrible experience.

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Princeton, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You feel like you're in an upscale hotel as soon as you walk in the front door. It's a very stylish look and the staff treats you like royalty. The rooms are very large and have large tv's. It has a slightly different layout than most hotels, but I really like the setup. The bathroom is very small, but it's... More 

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Ubly, Michigan
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great staff, rooms and food! Nice to have a bar in the hotel. Limited menu but wraps and quesadilla were very good. If in the area we will definitely stop here again. Large rooms with nice couch and large area bathroom with toilet and shower a little tight but room is large otherwise

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Fort Collins, Colorado
Top Contributor
198 reviews 198 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed January 20, 2015

I stayed at this hotel for a couple of nights during a business trip, and overall it was a positive stay. The room was spacious and had a lot of nice touches including a well-equipped AV system (good for streaming movies), and a comfy sofa complete with a blanket and ottoman. I was a little disappointed with the breakfast options,... More 

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Boston, Massachusetts
Top Contributor
61 reviews 61 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 17, 2015

Positives: quick check in, clean and spacious room, bar and hot food available until midnight. Negatives: outdated decor and kitchen area, bed is not great. Serviceable if you're on the road. Dogs cost $75 extra.

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Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

Your response is greatly appreciated and I will share this with my staff in our upcoming staff meeting. Just to recap on a couple things, our bar is open until midnight but our kitchen is open 24/7 on a made to order basis for any of your late night cravings. As far as the condition of the hotel, we are... More 

Northport, Alabama
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

We loved staying here for a work trip. I was able to explore around town while my husband worked nearby. Friendly staff, very clean, and a great value! We would definitely recommend and stay here again.

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Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

Well, you got the best part of the trip to be able to stay and explore while your husband worked :) I hope you were able to get out and see a lot that we have to offer in town. I'm sure you will need time to come back to see even more of Louisville so we look forward to... More 

Jackson, Michigan
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 12, 2014

4 stories, kind of different in that you can get food all day, just have to come down for it. Bar service till midnight, great breakfast, great lobby with plenty of comfortable places to hang out, conference facilities. Picture on websight does it justice, rooms have an extra sitting room. We needed a double because there were three of us... More 

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Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

We appreciate your pleasant comments about our hotel and staff. I will be sure to share them at our next staff meeting since everyone loves to hear comments. We hope you come back and stay with us again soon! More 

Bowling Green, Kentucky
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014 via mobile

Everything about our visit was pleasant. The only issue was the bed, at this point it has to be me because other stays at Hyatt's end with the same issue. There is just something about the bed. Service was excellent, room was generously sized and price was dirt cheap about $100 a night plus everything else. Loved the hot breakfast.

Was this review helpful? Yes 1
Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

Thank you so much for the enthusiasm you have for your stay with us. I always share these comments with our staff in our meetings so thank you. As far as our rate, that was not our typical rate for the year, that happened to be during our slower time in the winter but I am glad that you were... More 

Roswell, Georgia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stay at this hotel once a year, always for Thanksgiving week. We have always had an exceptional stay and this year was no different. Staff is courteous, room requests are always honored as best as can be accommodated, common areas are clean and welcoming and rooms are clean and quiet. The only reason why I am giving 4 stars... More 

Was this review helpful? Yes 1
Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

Thank you so very much for the kind words about our staff. I will be sure to let them know on our upcoming staff meeting. As far as the condition of hotel, we are aware of this and trying to keep it in th ebest shape possible. We are slated to have a renovation later this year after all of... More 

Dallas
Top Contributor
92 reviews 92 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 22, 2014

Absolutely top notch service from front desk. Excellent customer service. That being said, the room design and layout was dysfunctional and appeared to be the result of too many conflicting ideas. The largest part of the room, the lounge area, was great. The more important functional parts of the room, e.g. the bed space, bathroom and desk, were completely out... More 

Was this review helpful? Yes
Kristine V, Director of Sales at Hyatt Place Louisville-East, responded to this review

Thank you for your kind comments about our staff, I will be sure to share this with them upon our next monthly meeting. More 

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Additional Information about Hyatt Place Louisville-East

Address: 701 South Hurstbourne Pkwy, Louisville, KY 40222
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Louisville-East 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hyatt Place Louisville-East Hotel Louisville
Hyatt Louisville
Louisville Hyatt
Hotel Style:
#20 Family Hotel in Louisville
#31 Business Hotel in Louisville

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