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Hyatt Place Louisville-East

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701 South Hurstbourne Pkwy, Louisville, KY 40222
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Hyatt Place Louisville-East
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Hyatt Place Louisville-East
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232 reviews from our community

Traveler rating
    114
    81
    23
    11
    3
See reviews for
83
52
15
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodstock, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here from March 23rd to March 29th for business. This place was experiencing some serious housekeeping issues. Before getting into that, I should point out that a few folks in particular were fabulous the entire week. Matthew (the big one) was always pleasant, friendly and helpful. Unfortunately, I've forgotten the other bright spot's name..., I seem to recall... More 

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1 review
5 of 5 stars Reviewed 1 week ago

The accommodations were very good considering the type of facility for a one or two night stay. The bathroom sink is in open area, so little privacy if more than one occupant. The staff was extremely friendly and helpful.

Review collected in partnership with Hyatt Hotels

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Buffalo, New York
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The room layout is nice but the place needs to be cleaned, carpets replaced, even the common areas (elevators) seem like they haven't been vacuumed in a while. The lobby area for breakfast is too small for the amount of rooms the hotel has. We went down at 9:15, they were out of most items, one hostess could not keep... More 

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Asheville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very safe and convenient location. Close to shopping, eating and convenient drive to downtown or Expo Center. Friendly staff and clean rooms. Breakfast at Hyatt Place is always nice. I love the layout of Hyatt Place rooms- three beds (including the pull out sofa), two sinks, lots of vanity space. The in room fridge is a plus.

Review collected in partnership with Hyatt Hotels

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Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The room was spacious, sectional couch, king size bed, desk, and small kitchen, However, I did not feel it was that clean. The shower did not look clean to me. I honestly just expected more from a Hyatt, the stay was average, clean other than the shower.

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Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your feedback! Though, we strive for every guest to have a perfect stay, we obviously fell short on your visit. Please know that I am addressing your concerns immediately with my housekeeping department. I am confident we will have these concerens addressed and corrected very quickly! Warm Regards More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel after looking for one with great reviews. Every thing seemed really nice until we got ready to go to bed. When we rolled the covers back we discovered hair all in the bed. We called the front desk and they were very nice and sent sheets up for both beds. Then, we found a gross object... More 

Was this review helpful? Yes 1
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your response and feedback on your recent stay! I apologlize for the issues you encountered with the cleanliness in your guestroom. Please know these issues are being addressed and looked into! I assure you they will be corrected in short order. Feedback of anytype helps me coach and correct my staff! Warm Regards, More 

Brighton, Michigan
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My second stay here and just as wonderful as the first time in 2009. Well maintained property. Wonderful receptionists and food providers. Clean rooms. Nice large screen tv. mini fridge Enough room for a family.

Review collected in partnership with Hyatt Hotels

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Morton Grove, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have always liked Hyatt Place hotels. Clean, comfortable, and considerate. Great and helpful staff. I had left a tablet computer, digital camera and a number of device chargers and was able to pick it up a week later on my return trip. They had placed the items in the hotel safe. I discovered this after driving 2 hours, called... More 

Review collected in partnership with Hyatt Hotels

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Central Illinois, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The sofa bed had dead bugs, sheets were not clean, sofa bed wasn't made, and a dirty child's sock was left in the sofa bed. The coffee mugs were not clean and one had coffee residue left in it. Staff was nice, location was good just wasn't what we expected. I have filled out a survey in hopes to hear... More 

Review collected in partnership with Hyatt Hotels

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Toledo
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel. Staff was good and helped when we asked for it. Room was clean and comfortable. Breakfast was kept up with by the server while we were there. Was a good stay and will use again. I would recommend this hotel to family and friends that will be visiting Louisville.

Was this review helpful? Yes
Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

Thank you for your review! I am very glad you enjoyed your stay and look forward to having you stay with us again in the near future! Warm Regards, MIchael Klus More 

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