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Hyatt Place Louisville-East

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701 South Hurstbourne Pkwy, Louisville, KY 40222
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Hyatt Place Louisville-East
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Hyatt Place Louisville-East
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    271 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (40)
    Date | Rating
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      (271)
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    Evansville, Indiana
    Level Contributor
    47 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    3 of 5 stars Reviewed 2 days ago NEW

    I stay at Hyatt Place whenever possible and this is a nice property with some issues. The employees where very friendly and helpful but I think they were just not well prepared for a full property. At check-in my keys did not work - OK, that happens but after three different sets of key cards would not open the door...finally... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for taking the time to present this feedback to us! This is a great help in us addressing theese issues and coaching the team on better prepairedness! I do apologize the houseman was mopping at such an odd time; typically they do wait for less busier times to do such work. I will have these issues addressed and... More 

    Saint Louis, Missouri
    Level Contributor
    7 reviews
    4 of 5 stars Reviewed 5 days ago NEW

    Good breakfast, clean room, quiet and good value. Big fan of the Hyatt Place chain, consistently good. Close to several family friendly restaurants, can walk to a few. Good neighborhood and easy access to the interstate.

    Was this review helpful? Yes 1
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for your feedback! We are so happy you enjoyed your stay with us! The hotel is even getting ready to improve itself with a rooms renovation beginning soon! We hope to see you stay with us again very soon! More 

    South Carolina
    Level Contributor
    315 reviews
    59 hotel reviews
    common_n_hotel_reviews_1bd8 329 helpful votes
    3 of 5 stars Reviewed 1 week ago

    The major Con of staying here is the internet speed which is TERRIBLE and seems capped at 1mbps,in this day and age that is unacceptable imo. This hotel is kind of in the middle of nowhere,it is fairly close to Mall St Mathews for shopping and a short drive to downtown Louisville. I did notice a shuttle van so it... More 

    Was this review helpful? Yes 1
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for your feedback! The internet is actually in the process of undergoing an upgrade to address these concerns. The speed will be greatly incressed and this should not be an issue moving forward. I am glad you found the staff to be helpfull and friendly and the near by dinning and shopping options to be a convenience. Warm... More 

    United States
    1 of 5 stars Reviewed 1 week ago

    We stayed in a handicap accessible room, the bathroom was pleasant - the room dimensions themselves were spacious as well as the sink and toilet easily accessible, the floor was pleasant in it's flat tiled layout. The shower however is extremely narrow, nearly too narrow for any utilization. The room layout is nowhere near handicap accessible because the room isn't... More 

    Review collected in partnership with Hyatt Hotels

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for your feedback on your recent stay. I apologize for the issues you experienced with the layout of the room. The hotel is prepairing for a rooms renovation; and we are going to be addressing these issues to correct or make changes to improve. I do hope you will give us a try again soon. Warm Regards, More 

    1 review
    5 of 5 stars Reviewed 1 week ago

    This was our first visit to Louisville. We were there for a week long baseball tournament for our 12 year old boy. The staff here are very friendly and accommodating. This hotel is very clean. They even put out some of the breakfast early so our team could grab something to eat on there way to their early morning games.... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    We are so happy you enjoyed your stay! We love our sports teams and try to be as accomodating as we can to all of our guests! We hope to see you again soon! More 

    Louisville, Kentucky
    Level Contributor
    22 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    The Hyatt Place Louisville is in a great location and provides excellent service for an extended stay type of property. The staff especially Drake and Hunter know how to welcome guests and look after their needs. They are great at following up on questions and concerns. The only problem their is the light above the sink. It was hard to... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for the kind words! We truly try to provide excellent guest experiences! We look forward to having you stay with us again! More 

    Level Contributor
    3 reviews
    5 of 5 stars Reviewed 2 weeks ago

    I was amazed with the staff at this facility!! Everyone there was very nice and accommodating. I want to specifically mention Bianca. She was superb and memorable from our first phone call to our actual visit. The hotel was extremely clean as well. I loved the large open rooms. The location of the hotel is perfect. Breakfast was yummy and... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for the kind words and feedback, we will be sure to share with Bianca as well! I am sorry you had struggles with the outlets in the room; we will see what we can do to adderss this feedback and improve! Warm Regards, More 

    Level Contributor
    11 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    This was our second visit to a Hyatt Place and once again found an updated, moderately priced and clean hotel. We arrived later in the evening and checked out by mid morning the next day as we continued on to our destination. We didn't use the pool since we were pressed for time. The free breakfast was fine, but very... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for your feedback! We are so excited you enjoyed your stay and look forward to having you stay with us again! More 

    Indianapolis, Indiana
    Level Contributor
    14 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    The room is awkwardly placed, but unfortunately we stayed while there were hundreds of little kids staying. They were extremely loud, but a hotel can't choose its guests. There is no room service, rather you order and go pick it up. The alcohol is expensive for such a little amount you receive. There was one employee, Jeffery, who was incredibly... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for the feedback! I am glad Jeffery was such a help! He is one of our newest employees as well! We are looking into the issues you experienced with the WiFi and hope to have that corrrected quickly! Hope to see you again soon! More 

    Duluth, Georgia, United States
    Level Contributor
    16 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    We visited during Fourth of July weekend and had super service. Room was clean every evening. Every day we left a tip for housekeeping but they didn't take tip until check out. There was a free breakfast every morning, the coffee was great. The only pool was outdoors and it was tiny. Fitness center was small and had no free... More 

    Was this review helpful? Yes
    Michael K, General Manager at Hyatt Place Louisville-East, responded to this review

    Thank you for choosing Hyatt Place! I appreciate the feedback! We are looking into getting some new free weights for the fitness room so this should be corrected quickly! Hope to see you again very soon! More 

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