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Extended Stay America - Louisville - Dutchman

2.0 of 5
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6101 Dutchman Lane, Louisville, KY 40205
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Extended Stay America - Louisville - Dutchman
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47 Reviews from our TripAdvisor Community

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Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed December 18, 2015

I have stayed here several times. I frequently work in the Louisville area and I have always been very satisfied with the Dutchman hotel. I have stayed in other hotels that were not so nice. The room is always clean. The staff is very helpful and friendly. The free Wi-Fi is very fast. The location is great. Within walking distance... More 

Helpful?
Thank Edward S
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2015 via mobile

Not my first time to stay here. Ever time I stay here the staff are always very helpful. The hotel is in a great spot for dining and shopping. The kitchen are great when you get tired of eating out. I have no complaints with this hotel and will stay again and would recommend it to anyone staying in Louisville... More 

Helpful?
Thank Flash20r5
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed December 17, 2015 via mobile

I've been traveling for ten years and best service I've ever had the staff is great they were very accommodating gave me cooking skillet and plates and forks . room was clean and large it has full size appliances and chairs and desk even free wi fi (very fast) done my laundry I will stay here again recommend to anyone

Helpful?
Thank Pete M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that you enjoyed our spacious rooms, fully equipped kitchens and our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for your review. We look forward to seeing you in the future, should... More 

Clarkson, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 25, 2015

The hotel staff was very professional and courteous. The furniture in the room was a little dated. However, it was clean and the bed was very comfortable. The location is great. There are lots of places to eat within walking distance. It was located just off a major expressway, making it convenient for travel to shopping, downtown Louisville and various... More 

Helpful?
Thank CSB2512
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens as well as our convenient location. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for sharing your comments with us. We look forward to... More 

Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 12, 2015

If I had a porta-potty in my car it would've been better to sleep in the car. Unfortunately we were exhausted and had an infant with us who desperately needed to get out of the car. The place is dirty. The A/C is beside the bed so the person sleeping in that bed freezes and gets dirt (yes, dirt particles)... More 

Helpful?
Thank Lori M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was not up to our company’s high standards. To prevent this from happening again, I am retraining our staff on our cleaning and room inspection procedures. We continually work to improve our hotel, so I really appreciate you... More 

Travelers are raving about these Louisville hotels

Springfield, Ohio
2 reviews
1 of 5 stars Reviewed July 30, 2015

Room had outdated electrical outlets. None of the electrical cords would work without giving a shock/sparks. 3" diameter hole in shower ceiling. Shower head was terrible. Air conditioner smelled like mold/mildew/musty smell when it was turned on. A few small dead bugs on walls. Kitchen and bathroom floor were really dirty. Some water spilled and so I cleaned it up... More 

Helpful?
Thank J M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am retraining our entire staff on our room inspection and cleaning procedures. We continually work to improve our hotel, so I... More 

MC CORDSVILLE
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 26, 2015

It makes me incredibly sad that my husband is staying here during a 6 month work assignment. I tried to get him to leave once I saw it, but he already cleaned the whole place, and moved all of his stuff in. I can't say bad without some good, so let me offer that this is a very good location... More 

Helpful?
Thank pedsnurse72
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team and we are working to ensure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest arrivals. Thank you very much for providing us with... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015 via mobile

The manager was very nice it is in a great location the rooms are nice beds are comfortable the kitchen is nice whenever you get tired of eating out if you are coming to Louisville Kentucky I would recommend this hotel for your stay I will be staying there the next time I go there

Helpful?
1 Thank Flash20r5
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Goodyear, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2015 via mobile

No oven or pool is the downside. So far I like the staff. Cleaner then Hurtsbourne in my opinion. It OK for working on the road.Lot's of higher end restaurants.Breakfast consists of granola bar or muffin,oatmeal, grits and coffee only.

Helpful?
Thank Stacy M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the staff and cleanness of the room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Indianapolis, Indiana
Level Contributor
90 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 16, 2015

We've stayed at a number of no-frills Extended Stay America hotels, and many of them are quite nice... but this one isn't one of the nice ones, which is a shame because it's in a great commercial area that is relatively safe and has numerous stores and restaurants of various types, all within walking distance or a short drive (... More 

Helpful?
Thank lloyd w
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that the condition of the furnishings in your room were not up to our company’s high standards. I discussed your comments with the team, and we are currently in the process of more extensive room inspections that will... More 

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