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Extended Stay America - Louisville - Dutchman

2.0 of 5
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6101 Dutchman Lane, Louisville, KY 40205
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1 room 1 guest
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Extended Stay America - Louisville - Dutchman
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If I had a porta-potty in my car it would've been better to sleep in the car. Unfortunately we were exhausted and had an infant with us who desperately needed to get out of the car. The place is dirty. The A/C is beside the bed so the person sleeping in that bed freezes and gets dirt (yes, dirt particles)... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was not up to our company’s high standards. To prevent this from happening again, I am retraining our staff on our cleaning and room inspection procedures. We continually work to improve our hotel, so I really appreciate you... More 

Springfield, Ohio
2 reviews
1 of 5 stars Reviewed 5 weeks ago

Room had outdated electrical outlets. None of the electrical cords would work without giving a shock/sparks. 3" diameter hole in shower ceiling. Shower head was terrible. Air conditioner smelled like mold/mildew/musty smell when it was turned on. A few small dead bugs on walls. Kitchen and bathroom floor were really dirty. Some water spilled and so I cleaned it up... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am retraining our entire staff on our room inspection and cleaning procedures. We continually work to improve our hotel, so I... More 

Travelers are raving about these Louisville hotels

MC CORDSVILLE
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 26, 2015

It makes me incredibly sad that my husband is staying here during a 6 month work assignment. I tried to get him to leave once I saw it, but he already cleaned the whole place, and moved all of his stuff in. I can't say bad without some good, so let me offer that this is a very good location... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team and we are working to ensure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest arrivals. Thank you very much for providing us with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015

The manager was very nice it is in a great location the rooms are nice beds are comfortable the kitchen is nice whenever you get tired of eating out if you are coming to Louisville Kentucky I would recommend this hotel for your stay I will be staying there the next time I go there

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Goodyear, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2015

No oven or pool is the downside. So far I like the staff. Cleaner then Hurtsbourne in my opinion. It OK for working on the road.Lot's of higher end restaurants.Breakfast consists of granola bar or muffin,oatmeal, grits and coffee only.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the staff and cleanness of the room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Indianapolis, Indiana
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 16, 2015

We've stayed at a number of no-frills Extended Stay America hotels, and many of them are quite nice... but this one isn't one of the nice ones, which is a shame because it's in a great commercial area that is relatively safe and has numerous stores and restaurants of various types, all within walking distance or a short drive (... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that the condition of the furnishings in your room were not up to our company’s high standards. I discussed your comments with the team, and we are currently in the process of more extensive room inspections that will... More 

Wichita, Kansas
Level Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed May 15, 2015

The location for this place is really good- right behind a shopping center with plenty of restaurants and some shopping and only about a mile from the St. Matthews mall (and right off of 264). The grab and go breakfast in the morning consists of coffee, instant oatmeal and grits, granola bar, apple, and packaged muffins. The bed was comfortable... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not receive professional customer service from all of our staff members. I discussed your comments with the team, and we are all going to... More 

Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 10, 2015

What an absolute DUMP! Stay as far away as you can. The kitchen has caulking peeled up and gone replaced by mold/mildew. The freezer had a big rust spot in the back. The furniture looked like it came from the curb after someone tossed it out. The carpet was stained. The bathroom vanity had a half dozen cigarette burns in... More 

Was this review helpful? Yes 2
Wauwatosa, Wisconsin
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 11, 2014

Our group was housed in various units fur a week and agreed it was the worst that any of us had stayed in. One of our group had to be relocated because of noises beneath her bed that she was sure was a rodent. The staff did accommodate but the overall experience of cleanliness was lacking. There were food and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Scott - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will be inspecting all rooms before our guests arrive moving forward. We continually work... More 

1 review
1 of 5 stars Reviewed November 6, 2014 via mobile

The room was extremely Filthy , the mattress was stained , torn , hairs in between the sheets .I will NEVER stay here again . I wish I could post the pictures :( The smell was horrific . The corridors were nasty .I can't find one good thing to say about this place !

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and maintenance issues in your room is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I will be personally inspecting all rooms before arrivals moving forward. We continually work... More 

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