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Holiday Inn Louisville Southwest

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4110 Dixie Hwy, PO Box 16280, Louisville, KY 40216
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Holiday Inn Louisville Southwest
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83 Reviews from our TripAdvisor Community

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    22
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    12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (21)
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Nashville, Tennessee
Level Contributor
347 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is a dump. Pure and simple. In a day when most Holiday Inns and HIEs have been updated, this place was nasty. I sort of figured from the 3.6 they scored on the HI website. The first room - pure mildew, humid smell. Janet was nice enough to find me a better room as a platinum. She also... More 

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South Bend, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the hotel on June 28th and had two connecting rooms. The hotel and staff were nice but the reason for my one star is that my son left his favorite stuffed animal that he has slept with every night since he was born. I have called housekeeping and the front desk multiple times per day and no... More 

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Wil P, General Manager at Holiday Inn Louisville Southwest, responded to this review

Dear stephanielvance , I apologize that no one from my team has followed up with you on your lost item. I’ve contacted the manager in charge of that area and I assure you that he will follow up with you shortly. I know we cannot undo your experience with us but I hope that you would give us another opportunity... More 

Travelers are raving about these Louisville hotels

Lincoln, United Kingdom
Level Contributor
59 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed May 21, 2015

The Holiday Inn is well located for the fairground, just off the main Interstate and is a very short 5 min drive down to the fairground. I was in town to visit a show at the fairground so I picked this hotel due to proximity to both the airport and hotel. The hotel exterior is the standard American generic, just... More 

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Wil P, General Manager at Holiday Inn Louisville Southwest, responded to this review

Dear Leaping Deere, First let me apologize that our hotel did not meet your expectation. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our product and service continually. I know we... More 

1 review
5 of 5 stars Reviewed April 25, 2015

I spent 5 nights here April 18 - April 23, 2015. The rooms were clean and the bed was very comfortable. While I didn't spend a ton of time in the hotel, every staff member I encountered was amazing! This includes, the night time security staff, front desk staff, and cleaning crew. Thanks for making my stay as enjoyable as... More 

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Edmonton, Canada
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 5, 2015 via mobile

We stayed there for 4 days. It was clean and comfortable. There was restaurant in the hotell. It was oky. The hotel is bit dated. It shows in the rooms and bathrooms. But overall a goid value. My only complaint was that at the time we stayed the fooms did not have safes. You had to use the front office... More 

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Iowa
1 review
4 of 5 stars Reviewed April 4, 2015

My kids and I came to Louisville for a weekend getaway. We booked through Expedias Unpublished Rates and to be honest, I was very apprehensive at first. After reading some of the reviews, all I could think was "What do we do now?" The neighborhood doesn't "look" the best, however at no time did we feel in any kind of... More 

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Delaware, Ohio
Level Contributor
148 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed here one night for business. Exterior: the grounds appeared to be clean and presentable. Attempting to get into the parking lot was a bit of a hassle as I came from the freeway and the turn lane was backed up. Once the turn lane started moving, traffic came from the opposite direction. It appears there is only one entrance/exit... More 

Was this review helpful? Yes 1
Wil P, General Manager at Holiday Inn Louisville Southwest, responded to this review

Dear Ray R Let me first say thank for your remarks it’s only through feedback that we can grow and learn to better at accommodating our guest. Secondly I would like to apologize that you could not rate us a 5 and that means we still have some work to do. Please let me know when you’re in the area... More 

Louisville, Kentucky
2 reviews
2 of 5 stars Reviewed January 11, 2015

This hotel wasn't worth the money I paid for the room. I was here with my friends and we were on the 6th floor. The room was okay besides smelling stale and like someone had been smoking. We went to the pool and it was extremely salty and after getting out of the pool for a bit you could feel... More 

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Wil P, General Manager at Holiday Inn Louisville Southwest, responded to this review

Dear Emily H, First let me apologize for the treatment you received here at the Holiday Inn Southwest, this is not the type of atmosphere that we’re wanting to create for our guest. Second I wanted you to know that we’re looking into the issues that you had with your room and they will be addressed. I know that I... More 

1 review
2 of 5 stars Reviewed December 13, 2014

Here for 2 day cheer competition paid for breakfast to be included and the buffet was never set up. Waited 35 min in the restaurant to order a breakfast off the menu them 20 min longer to get our food. Rooms are run down and area of town is awful. It makes me angry I paid $370 to stay here

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IHGCare, Guest Relations Manager at Holiday Inn Louisville Southwest, responded to this review

Dear JoAnna K, Thank you for taking the time to post your comments. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give... More 

Fargo, North Dakota
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 5, 2014

The hotel is quite a distance from down town. The shuttle is s great help to reach destination within 5 mi. There were two restaurants close by that were said to be good. The Texas Roadhouse was worth the visit. The restaurant in the hotel had limited choice. Some dishes were good, but lunch was late one day. We were... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Louisville Southwest, responded to this review

Dear Willem S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the shuttle service and room cleanliness. However, we’re sorry we fell below your expectation regarding the food choices. We will address these concerns. I assure you that the feedback of... More 

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