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All 97 Louisville hotels

Residence Inn Louisville East

3.0 of 5 Hotel   |   120 North Hurstbourne Parkway, Louisville, KY 40222
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Ranked #13 of 97 Hotels in Louisville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
onetalldrinkofwater Plymouth, MI
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136 reviews from our community

Traveler rating
    83
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29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, MI
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Six of us shared a loft room for a weekend in October. We were VERY tempted to switch hotels after reading bad reviews here but we didn't have many options for a room that would fit all six of us ladies. SO GLAD WE DIDN'T! The room was clean, updated and free of any odors. Not a 5 star room,... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for choosing our hotel, and for your review. The penthouse suites are truly a unique design, and provide ample space to stretch out and enjoy. Our front desk also has a variety of complimentary sundry items , and yes, dish soap is one of those! I agree that Brenda is wonderful. One can truly see why... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

From the moment I checked in, my stay was absolutely awesome. Matt at the front desk treated us like royalty and Rochelle was magnificent as our maitre'd at social hour. Both were very helpful and didn't mind going over and above to ensure an enjoyable experience.

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Tiffisgreat, Great personable service is what we aim for, and I’m so happy to hear you received it from the moment you checked in. Matt and Rochelle are overjoyed you remembered their names. Thank you for your kind words and come back to see us soon! Best Regards, More

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The room is lovely! The evening social is so nice. It's a full dinner with many different options. I won't stay anywhere else in Louisville! Every time I come down I will stay here. It's the personal touches that make a difference!

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Catholl, Thank you for staying with us and for the nice review! I'm pleased to hear you enjoyed your suite and our personal services. Rochelle is very happy to see your nice comments here on TripAdvisor. We can’t wait to welcome you back! Best Regards, More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

Its a great hotel for extended stays, the house keepers are great, along with the rest of the staff. Rochelle is very friendly and always extremely helpful in the dining area. All in all I would definitely come back.

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Phosphoresence, Thank you for taking the time to share a review of our hotel on Trip Advisor, and a special thank you for your recognition of Rochelle’s nice work. It is nice to hear that you found the property to meet your needs during your stay here in Louisville and that our staff took good care of you. We... More

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

Rochelle provided excelent service during happy hour. She was friendlly, efficient, and helpfull. The front desk personnell are also very accomodating. I had a pro blem with my room but the front desk person resolved the issue immediately.

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! I will certainly pass on your comments to the staff. Rochelle certainly appreciates your mentioning her, as she takes great pride in her dinner service. We hope to see you again the next time you are in Louisville. More

1 review
2 of 5 stars Reviewed 2 weeks ago

When you check in to a hotel, you assume that you will get a clean room. I walk into my room for the first time and there is dog poo in the middle of the floor. There was grass stuck to it so it was obviously put there. I have 2 dogs at home, so I definitely know for sure... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Dear Lisa, First let me apologize for your arrival experience at our hotel! As you stated, you absolutely should be able to expect a clean room when you check in, and we certainly should be able to deliver on that expectation. I am so sorry that the staff did not respond with more concern when you brought it to their... More

Ashland, Kentucky
1 review
4 of 5 stars Reviewed 3 weeks ago

first ill start out with I arrived a day early and the hotel mngr - m. Monroe? was fantastic at getting me in a day early. after check in I unpacked in the clean comfy room . then I went for the happy hour where I thoroughly enjoyed some hot delicious soup, salad, pasta salad, rolls and cookies! along with... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Ginakay81, Thank you for completing a review of our hotel and for your kind words about our staff. Rochelle works hard and she is very happy to hear how much she is appreciated. I’m glad you enjoyed your room and the evening social. I hope you can join us for taco night tonight! Kind Regards, More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was away from Louisville for several weeks but was fortunate to return to the Residence Inn Louisville East property, one of my favorite places to stay. The staff maintains a friendly, competent demeanour while providing truly outstanding service. Rochelle needs special mention for her kind and caring manner at the evening socials. Nothing the guests request is too much... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Dr. Jai, We are so glad you are back! I appreciate you sharing your positive experiences with us. It is nice to hear that you continue to enjoy your stay here and that our staff is taking good care of you. They take pride on their work and I will make sure to share your kind words during our... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I have been away from my home for almost a year now due to work. Recently, I had the good fortune to stay at the Residence Inn Louisville East. The accommodations were very homely. The unit was spotless and well-maintained. The private entrance and quiet atmosphere was much appreciated. The complimentary meals were great. The customer service of the staff... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed your suite and the complimentary breakfast and evening social. Rochelle was thrilled to see your wonderful comments about her. We try our best to provide our guests with great service and appreciate the recognition.... More

Laval, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Part of a new Corporate assignent, I "live" in Louisville 2 weeks per month. "Tested" different locations for a few weeks before settling in. This hotel is definitively my selection for "home away from home". Very quiet (main criteria for me), clean, spacious, comfortable ...GREAT!. That little outside walk in to morning to get breakfast is so cool and refreshing!... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review! We are all excited to have you as a new member of our Residence Inn family, and we look forward to seeing you on your next visit. Travel safe! More

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Additional Information about Residence Inn Louisville East

Address: 120 North Hurstbourne Parkway, Louisville, KY 40222
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn

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