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Residence Inn Louisville East

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120 North Hurstbourne Parkway, Louisville, KY 40222
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Residence Inn Louisville East
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193 Reviews from our TripAdvisor Community

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Southern US
Level Contributor
297 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Good: lots of space, good design, well maintained, great breakfast, good staff, good location The Bad: older and shows in places , not cheap This is a very well designed extended stay that is about 20 years old. The units are set up more like condos than a hotel and this a plu. Each unit feels very homey. The... More 

Helpful?
Thank RoadLessTraveller
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I'm pleased you appreciated the unique architecture of our Residence Inn, where each room has the feel of an apartment, with fully equipped kitchens, living room and sleeping area. While we have no fitness room on property, we do hand out complimentary passes at the front desk for a full service health club... More 

Poplar Grove, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

This was my first visit to this particular residence Inn location however I have been traveling for business and pleasure for the last 23 years broccoli 200 days or more out of the year. It is always nice to arrive at a business that makes you feel at home, and it is not just the accommodations of the building but... More 

Helpful?
Thank Steve S
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! We are so pleased to welcome you to our Residence Inn family. Our new "RI Mix" has some tasty culinary choices, and I love that you decided to stay longer! Yvette and Vashus are perfect hosts for this event, and they were proud that you mentioned them in your review. We look forward... More 

Washington DC, District of Columbia
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located near the main roads and several shopping center, but is set back enough so that is not noisy. It is an old style open campus so you can only get to the second floor rooms via stairs. The evening socials and breakfast staff are more than accommodating.

Helpful?
Thank dcfiread
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I will pass your kind comments on to Brenda and Vashus, our food and beverage attendants. Thanks for also mentioning our unique architecture, which is more "apartment-like" than other hotels. This allows our long term guests to feel more like they are returning "home" at the end of the day. We hope to... More 

bridgewater nj
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed January 4, 2016

My wife and I stayed 5 days at this hotel between Christmas and New Years, 2015. The room was very neat and clean with large clothes closet and plenty of drawer space. The room is of satisfactory size with a kitchen area and comfortable living room. It has everything required for a long stay. The woman managing the morning breakfast... More 

Helpful?
Thank charles t
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Charles, thank you so much for posting a review. The entire staff enjoyed hosting you over the holidays. Our apartment style rooms are perfect for the long term guest, and I am happy you found the accommodations so comfortable. I am also pleased you enjoyed our complimentary breakfast, prepared by out wonderful attendant Brenda. She certainly helps all of our... More 

Knoxville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 30, 2015

Thunder from Down Under Weekend... Ron went above and beyond helping me navigate the traffic and police blocked roads. Perfect! It was like I had been coming there for 20 years, as quick as I got in and got out. Top 5 experiences of 2015 because of RON! Appreciate you!

Helpful?
Thank Heather M
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Heather, thanks so much for posting a review! I agree, Ron is definitely an asset to our staff. He really takes the time to ensure that all of our guests get the best information possible to really enjoy our stay. We hope to see you for Thunder 2016!! More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed November 24, 2015

The room was nice and fit our needs perfectly for our extended stay. We needed a place for us to stay with our dogs while our house was being worked on and it was great. The staff (especially Vashus) was very nice and being able to eat free dinners Mon-Wed each week was a nice touch!

Helpful?
Thank Kit M M
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Kit, thanks so much for posting a review, and mentioning Vashus in your review. I'm so pleased you enjoyed the Residence Inn Mix as well. We look forward to seeing you the next time your travels bring you to Louisville. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2015 via mobile

I always stay here when I'm in Louisville. You really can't beat the value you get with breakfast and dinner provided. Tonight they had a baked potato bar with some local craft beers. Vashus was a fantastic host. She provided a clean, friendly, and inviting atmosphere.

Helpful?
1 Thank jeffrey p
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Jeffrey, Thanks so much for your review. We really enjoy having you here, and Vashus loves taking care of everyone during the Residence Inn Mix! We look forward to seeing you again. More 

Owensboro, Kentucky
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 17, 2015

We recently stayed at this Residence Inn for a business trip with the family. The room was spacious and very clean. The best part of the trip was the staff that made the stay great. Doris in housekeeping did an amazing job, as did Mrs. Brenda in the kitchen. Tara & Vashus & Kristen all at the front desk were... More 

Helpful?
Thank David T
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. It was a pleasure meeting you and your family, and our staff is ready to welcome you back the next time your travels bring you to Louisville. Happy travels! More 

Madison, Alabama
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 14, 2015

I read the reviews before selecting this location but I guess these people have not stayed in room 624. Being platinum members, we try to select Marriott properties whenever possible but we may just have to reconsider from now on. Room needs renovating and major deep cleaning! From hairs in toilet, hairs on floor at corner of bathtub to stain... More 

Helpful?
1 Thank Martina F
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Wow! I am so sorry that this was your experience at our hotel. It definitely does not mirror what guests are saying anywhere regarding our hotel! I will most assuredly look into why any room would be designated as "guest ready" that had all of the issues you listed, most especially a sofa sleeper that was not operating correctly, and... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

Wanted to let others know if visiting the Louisville area that this Residence inn is a hidden gem just east of Downtown . From the outgoing Marsha that sold us on the Hotel and our "Penthouse " with her personality to Yvette in housekeeping who is always smiling and making you feel at home to Brenda who works tirelessly making... More 

Helpful?
Thank Tgreear243
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. We have loved having you here these past months, and I appreciate you mentioning some of our excellent staff members in your review! Welcome to our "Residence Inn Family"!! More 

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