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Residence Inn Louisville East

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120 North Hurstbourne Parkway, Louisville, KY 40222
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Residence Inn Louisville East
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Residence Inn Louisville East
Residence Inn Louisville East
Residence Inn Louisville East
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163 reviews from our community

Traveler rating
    100
    40
    10
    10
    3
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34
15
4
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We live in Missouri and our kids are in Virginia so decided to meet halfway in Louisville. Our 2 bedroom penthouse suite was very nice. It was two-level with full bath on each floor. Downstairs bedroom had a double door and the upstairs was a loft. TV in common room as well as each bedroom. Full kitchen with dishwasher. The... More 

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Hendersonville, North Carolina
Top Contributor
70 reviews 70 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a fine place. The bed seemed a bit small for a queen. The kitchen had everything you would need if you wanted to cook. It was clean and the staff very friendly. Breakfast was ok, as was the location.

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I am pleased you enjoyed our spacious guestrooms with our fully equipped kitchens. Our friendly staff would love to welcome you back on your next visit to Louisville! Happy Travels! More 

Bay City, Michigan
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2015

My husband and I found this location while traveling on business 4 years ago. I can honestly say that we have gone out of our way to return to this location when in the Louisville area for reason both professional and leisure. We have returned here after our initial extended stay(14 months) more than a half a dozen times times.... More 

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review. The staff and I are so pleased to have you in our Residence Inn family. We look forward to seeing you on your next visit. More 

North Judson, Indiana, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was our 5th time staying at Residence Inn Louisville East. We are with a traveling girls volleyball club. We travel to Louisville 1-2 times/year for tournaments. We are very satisfied with this hotel. Rooms are clean. Staff is pleasant and accommodating. Marsha in group sales is great to work with. Brenda in the kitchen is fantastic. The breakfasts are... More 

Was this review helpful? Yes 2
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! We so look forward to your team's visits in the spring. Brenda loves the girls, and can't wait for your next tournament. Good luck to you and your team until we see you again next year! More 

A TripAdvisor Member
2 of 5 stars Reviewed April 8, 2015

I have never felt led to write a review before this experience. I am a Marriott rewards member so I stay exclusively at Marriott properties. Good: I like the full kitchen. Very helpful when you are traveling with a family. Location is decent. Close to shopping and a Whole Foods Market and Starbucks. Bad: Room is not so clean. Inside... More 

Was this review helpful? Yes 1
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Please accept my apologies for the issues you experienced at Residence Inn Louisville East. Housekeeping issues such as you commented on are not standard, and we certainly will be making every effort to correct them. It would help if we could get additional information, in order to track where our systems broke down. Please contact me at 502-425-1821. Thank you... More 

Michigan
1 review
4 of 5 stars Reviewed April 3, 2015

Our trip was planned at the very last minute. It was a very pleasant surprise. Comfortable room, very clean especially the bathroom. Second day had a great breakfast with Sediqa who was hostessing the room. It was very busy and she made sure that nothing ran out and dirty dishes were bussed or disposed of properly. Fun to watch her... More 

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Kristin H, Manager at Residence Inn Louisville East, responded to this review

We appreciate you staying with us and sharing your experience. We are so happy you enjoyed our suites and our breakfast. Sediqa is happy you remembered and mentioned her name. Please come back and see us again! More 

Charlotte, NC
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2015

We stayed at the Hurstbourne Residence Inn on March 29 through March 30, 2015. After staying in a number of terrible hotels in Eastern Louisville, we were very pleased and comfortable in our studio suite. Everything worked. Full kitchen. Comfortable sitting area and work stations. Marble everywhere--that stuff isn't cheap! Decent bed. The only thing lacking is a dresser or... More 

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I am so pleased you were so comfortable staying with us. Our well appointed rooms are like studio apartments, perfect for long term stays as well as just overnight . We look forward to seeing you again the next time you are in Louisville! More 

1 review
5 of 5 stars Reviewed March 30, 2015

This is an updated "gen 1". The rooms are clean and updated. The staff is friendly. The social hour is very well done. Good food. Doesn't rush you out at 7:30pm. Sediqa - the staff member who runs the social hour - does a great job. She is friendly, accommodating and professional. I have made this my new "home" when... More 

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! It is a pleasure to welcome you to our "family". I am pleased to hear you enjoy the unique architecture of our "gen 1" hotel, with a more apartment-like feel. Sediqa looks forward to seeing you again next month for social! More 

Philadelphia, Pennsylvania
Top Contributor
56 reviews 56 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 17, 2015

Simply excellent. We travel with dogs. First floor studio was excellent at $105 a night. Very clean. Staff friendly and helpful too. Plenty of room inside the studio. Kitchen appliances clean and worked well. (Yes, I actually baked dinner in the oven and it worked well.) Nice breakfast buffet. We stayed 3 nights. Huge open field next door for walking... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review. I am so pleased you enjoyed your stay with us. Having a fully appointed kitchen is such a bonus when you travel, and I am glad that you were able to make full use of it. We love being a "pet friendly" hotel, and our location makes it easy for our "four legged"... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 3, 2015

The hubby had to come here on business; we stayed here a few months back and it was great (other than finding mold on the pillows) this time it's definitely nothing to write home about. I'm not sure if a new housekeeper cleaned our room or what but it's disgusting. The kitchen towels are stained. The coffee pot is disgusting--it... More 

Was this review helpful? Yes 1
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

We appreciate your feedback. Please accept my apologies for your recent experience at our hotel. A clean room and friendly service are what we pride ourselves on, and I am so sorry that your experience did not mirror our mission. I have shared your comments with our staff, who are equally upset, and determined to win you back. We hope... More 

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