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Residence Inn Louisville East

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120 North Hurstbourne Parkway, Louisville, KY 40222
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Residence Inn Louisville East
Residence Inn Louisville East
Residence Inn Louisville East
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Residence Inn Louisville East
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    169 Reviews from our TripAdvisor Community

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    Traveler rating
      101
      44
      10
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    35
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (36)
    Date | Rating
    • English first
    • German first
    • Japanese first
    • Any
    English first
    • All months
      (169)
    • Mar-May only
      (55)
    • Jun-Aug only
      (47)
    • Sep-Nov only
      (35)
    • Dec-Feb only
      (32)
    All months
    Level Contributor
    27 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    1 of 5 stars Reviewed 2 weeks ago

    Worst staff at office. I think his name was Greg but he should not be a overnight auditor If he wants to complain how tired he is when your checking out at 0430 and asking for them to call a taxi for you to the airport. All he said it wasn't his job and when I asked for the number... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Please accept my apologies for your experiences! As you can see from the surrounding reviews, customer service is certainly a focus here, with the staff members frequently praised for going above and beyond! I will definitely be looking into this issue further, to correct any variances in our staff service. We do value your feedback, and we are grateful for... More 

    Louisville, Kentucky
    1 review
    4 of 5 stars Reviewed 4 weeks ago

    The entire family is staying for 6+ weeks in one of the spacious 2 bedroom suites due to a work engagement. The price for a room this size was very affordable and the property boasted some of the friendliest employees that I have ever encountered in my 15 years as a loyal Marriott Platinum Rewards Customer. Special thanks to "Miss"... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thank you for your review! It is a pleasure to have you and your family as guests for the summer, and I will pass on your comments to the associates. I'm pleased you are enjoying our spacious Penthouse suite, as well as the "family feel" here at this hotel. Please let us know if we can be of any further... More 

    Elliestar
    Level Contributor
    57 reviews
    28 hotel reviews
    common_n_hotel_reviews_1bd8 81 helpful votes
    4 of 5 stars Reviewed June 12, 2015

    We stayed in the Residence Inn Louisville East on Saturday, June 6th - just one night. We arrived about 11:30 p.m. and literally got the last parking spot. There were several trucks taking up two spots, I'm sure when this hotel is full it's impossible to find a spot. We immediately went to the reception area to check in and... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thanks so much for posting a review. I'm pleased you enjoyed our spacious suites with fully equipped kitchens. Brenda at breakfast does an excellent job of making every guest feel like family, while providing an excellent hot breakfast. We always appreciate feedback that enables us to improve, and we hope to see you again the next time you pass through... More 

    New Delhi, India
    Level Contributor
    33 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 46 helpful votes
    4 of 5 stars Reviewed June 6, 2015

    There rooms are really good. Though it is suggested to get a room on level 2. You will not be able to open your curtains on ground levels. This is well placed with several of the restaurants close by.

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thank you so much for posting a review! I agree, our location is perfect, both close to fun things to do, as well as a variety of restaurants. We hope to see you again the next time your travels bring you to Louisville. More 

    Brunswick, Ohio
    Level Contributor
    116 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 74 helpful votes
    5 of 5 stars Reviewed May 27, 2015

    Five of us wanted to stay downtown Louisville, but the prices were too high. We paid $199 on Memorial day weekend for a two story, two bedroom, two bathroom, with complete kitchen. My father slept on the pull out couch and had no problems sleeping. The couch/bed was made like a trampoline, so there was no bar running across the... More 

    Was this review helpful? Yes 1
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thanks so much for your review. I'm glad your family was comfortable in one of our Penthouse suites. When travelling with family, that extra space (and bathroom) really makes a difference! Our full hot breakfast daily is such a nice addition, especially if mom wants to be on vacation as well! I hope to see your family again on your... More 

    Denver
    Level Contributor
    11 reviews
    4 hotel reviews
    4 of 5 stars Reviewed May 27, 2015

    I stayed at this corporate oriented extended-stay hotel because it was the headquarters for an event I attended in Louisville. Although it is near arterial streets, limited signage makes it hard to spot. It's tucked away in the corner of an office park, and as is often the case with such locations there's not much you can reach on foot.... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thank you for posting a review! I appreciate your feedback on your recent stay with us. I'm happy that you enjoyed your fully equipped kitchen, and that you were comfortable in your spacious suite. I do apologize for the state of the grounds. As you surmised, Old Man Winter kept coming back until the end of March, and the following... More 

    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed May 26, 2015

    We live in Missouri and our kids are in Virginia so decided to meet halfway in Louisville. Our 2 bedroom penthouse suite was very nice. It was two-level with full bath on each floor. Downstairs bedroom had a double door and the upstairs was a loft. TV in common room as well as each bedroom. Full kitchen with dishwasher. The... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thank you for posting a review. Our Penthouse suites, I agree, are perfect for a family on the go! The fully equipped kitchen are perfect for an impromptu meal, or just a quick snack. I am glad you enjoyed our full hot breakfast as well. I hope you will visit us again the next time you are in town! More 

    Hendersonville, North Carolina
    Level Contributor
    76 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 32 helpful votes
    4 of 5 stars Reviewed May 7, 2015

    This was a fine place. The bed seemed a bit small for a queen. The kitchen had everything you would need if you wanted to cook. It was clean and the staff very friendly. Breakfast was ok, as was the location.

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thanks so much for your review. I am pleased you enjoyed our spacious guestrooms with our fully equipped kitchens. Our friendly staff would love to welcome you back on your next visit to Louisville! Happy Travels! More 

    Bay City, Michigan
    Level Contributor
    17 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    5 of 5 stars Reviewed April 15, 2015

    My husband and I found this location while traveling on business 4 years ago. I can honestly say that we have gone out of our way to return to this location when in the Louisville area for reason both professional and leisure. We have returned here after our initial extended stay(14 months) more than a half a dozen times times.... More 

    Was this review helpful? Yes
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thank you so much for posting a review. The staff and I are so pleased to have you in our Residence Inn family. We look forward to seeing you on your next visit. More 

    North Judson, Indiana, United States
    1 review
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed April 13, 2015

    This was our 5th time staying at Residence Inn Louisville East. We are with a traveling girls volleyball club. We travel to Louisville 1-2 times/year for tournaments. We are very satisfied with this hotel. Rooms are clean. Staff is pleasant and accommodating. Marsha in group sales is great to work with. Brenda in the kitchen is fantastic. The breakfasts are... More 

    Was this review helpful? Yes 2
    Kristin H, General Manager at Residence Inn Louisville East, responded to this review

    Thanks so much for your review! We so look forward to your team's visits in the spring. Brenda loves the girls, and can't wait for your next tournament. Good luck to you and your team until we see you again next year! More 

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