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Residence Inn Louisville East

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120 North Hurstbourne Parkway, Louisville, KY 40222
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Residence Inn Louisville East
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Residence Inn Louisville East
Residence Inn Louisville East
Residence Inn Louisville East
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161 reviews from our community

Traveler rating
    99
    39
    10
    10
    3
See reviews for
33
14
4
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bay City, Michigan
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I found this location while traveling on business 4 years ago. I can honestly say that we have gone out of our way to return to this location when in the Louisville area for reason both professional and leisure. We have returned here after our initial extended stay(14 months) more than a half a dozen times times.... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review. The staff and I are so pleased to have you in our Residence Inn family. We look forward to seeing you on your next visit. More 

North Judson, Indiana, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 5th time staying at Residence Inn Louisville East. We are with a traveling girls volleyball club. We travel to Louisville 1-2 times/year for tournaments. We are very satisfied with this hotel. Rooms are clean. Staff is pleasant and accommodating. Marsha in group sales is great to work with. Brenda in the kitchen is fantastic. The breakfasts are... More 

Was this review helpful? Yes 2
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! We so look forward to your team's visits in the spring. Brenda loves the girls, and can't wait for your next tournament. Good luck to you and your team until we see you again next year! More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

I have never felt led to write a review before this experience. I am a Marriott rewards member so I stay exclusively at Marriott properties. Good: I like the full kitchen. Very helpful when you are traveling with a family. Location is decent. Close to shopping and a Whole Foods Market and Starbucks. Bad: Room is not so clean. Inside... More 

Was this review helpful? Yes 1
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Please accept my apologies for the issues you experienced at Residence Inn Louisville East. Housekeeping issues such as you commented on are not standard, and we certainly will be making every effort to correct them. It would help if we could get additional information, in order to track where our systems broke down. Please contact me at 502-425-1821. Thank you... More 

Michigan
1 review
4 of 5 stars Reviewed 2 weeks ago

Our trip was planned at the very last minute. It was a very pleasant surprise. Comfortable room, very clean especially the bathroom. Second day had a great breakfast with Sediqa who was hostessing the room. It was very busy and she made sure that nothing ran out and dirty dishes were bussed or disposed of properly. Fun to watch her... More 

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

We appreciate you staying with us and sharing your experience. We are so happy you enjoyed our suites and our breakfast. Sediqa is happy you remembered and mentioned her name. Please come back and see us again! More 

Charlotte, NC
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hurstbourne Residence Inn on March 29 through March 30, 2015. After staying in a number of terrible hotels in Eastern Louisville, we were very pleased and comfortable in our studio suite. Everything worked. Full kitchen. Comfortable sitting area and work stations. Marble everywhere--that stuff isn't cheap! Decent bed. The only thing lacking is a dresser or... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I am so pleased you were so comfortable staying with us. Our well appointed rooms are like studio apartments, perfect for long term stays as well as just overnight . We look forward to seeing you again the next time you are in Louisville! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This is an updated "gen 1". The rooms are clean and updated. The staff is friendly. The social hour is very well done. Good food. Doesn't rush you out at 7:30pm. Sediqa - the staff member who runs the social hour - does a great job. She is friendly, accommodating and professional. I have made this my new "home" when... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! It is a pleasure to welcome you to our "family". I am pleased to hear you enjoy the unique architecture of our "gen 1" hotel, with a more apartment-like feel. Sediqa looks forward to seeing you again next month for social! More 

Philadelphia, Pennsylvania
Top Contributor
53 reviews 53 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Simply excellent. We travel with dogs. First floor studio was excellent at $105 a night. Very clean. Staff friendly and helpful too. Plenty of room inside the studio. Kitchen appliances clean and worked well. (Yes, I actually baked dinner in the oven and it worked well.) Nice breakfast buffet. We stayed 3 nights. Huge open field next door for walking... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review. I am so pleased you enjoyed your stay with us. Having a fully appointed kitchen is such a bonus when you travel, and I am glad that you were able to make full use of it. We love being a "pet friendly" hotel, and our location makes it easy for our "four legged"... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 3, 2015

The hubby had to come here on business; we stayed here a few months back and it was great (other than finding mold on the pillows) this time it's definitely nothing to write home about. I'm not sure if a new housekeeper cleaned our room or what but it's disgusting. The kitchen towels are stained. The coffee pot is disgusting--it... More 

Was this review helpful? Yes 1
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

We appreciate your feedback. Please accept my apologies for your recent experience at our hotel. A clean room and friendly service are what we pride ourselves on, and I am so sorry that your experience did not mirror our mission. I have shared your comments with our staff, who are equally upset, and determined to win you back. We hope... More 

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015 via mobile

I travel roughly 3 times a month for work. When I came to check in, Matt and Thais greeted us at the front desk. They remembered me from other visits. I was very impressed they took the time to visit with me for a minute. Excellent customer service and attention to detail! Matt and Thais made me feel so welcome!... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review. We love having our repeat guests in every week or so, and I am pleased you feel so welcomed. I have passed on your comments to our staff, and we look forward to seeing you again! Thanks again for your comments. More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

I like Residence Inn and prefer this Marriott brand to others. I have stayed at a lot of others but have to say that this particular location really exceeded my expectations. The room was clean, property well maintained, and staff were friendly and helpful.

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Thank you for such a nice review! We value your feedback and appreciate you taking the time to evaluate your stay. We are very pleased we exceeded your expectations! Our staff is looking forward to welcome you back during your next visit. Safe travels! More 

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