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Residence Inn Louisville East

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120 North Hurstbourne Parkway, Louisville, KY 40222
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1 room 1 guest
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Residence Inn Louisville East
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173 Reviews from our TripAdvisor Community

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Traveler rating
    102
    46
    10
    11
    4
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36
16
4
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Southlake, Texas
Level Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My recent stay at this Residence Inn wasn't great, but in fairness to the hotel's management staff, my stay was short, so I did not raise issues for their attention. My biggest issue was with the general cleanliness of the room. Upon opening the door, there was a squashed cricket on the floor, not something I really enjoyed seeing. The... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review. I am so sorry your experience was not what we usually offer here at Residence Inn Louisville East. We take feedback seriously, and I would appreciate additional information, to assist me in isolating the process that failed, resulting in your less than positive experience. Please contact me at 502-425-1821. I look forward... More 

Louisville, Kentucky
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at several different properties because of the nature of my job requiring me to be "on the road" for several weeks or months at a time in Kentucky and adjoining states. The Residence Inn, Louisville East, is without question one of my favorite places, especially for my extended stays. I have been at this location on many... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review! We are all so sad that you will be leaving us, but we hope you will be scheduled back in Louisville soon, so we can welcome you back home!! Love to you from all of the staff.............. More 

Mainz, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

My room was very practical for a longer stay with a full kitchen with all appliances. The bed was long enough and the mattress, pillows were good. The bathroom facilities were very well kept. The breakfast was always very good and the personnel very friendly. Finally, the check-in check out procedure went very well and the receptionists were always friendyl... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review. I will share with the staff your service comments, as their goal is to make our guests feel at home here. I'm pleased you enjoyed our fully equipped kitchen in every guest suite, as it really makes it more comfortable, especially for long term stays. We look forward to seeing you in... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I took my teenage daughter and two of her friends to Louisville to attend a concert at the KFC Yum Center. I picked this hotel because of its 2-bedroom suites. I had a bedroom all to myself, complete with its own bathroom, desk, TV and closing door. The girls had the upstairs loft bedroom, which also has its own bathroom... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! I'm glad you enjoyed your stay in Louisville. I agree, the Penthouse suite is perfect for travelling with a family......that extra bathroom comes in VERY handy! We hope to see you again the next time you are in Louisville. More 

Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed July 16, 2015

Worst staff at office. I think his name was Greg but he should not be a overnight auditor If he wants to complain how tired he is when your checking out at 0430 and asking for them to call a taxi for you to the airport. All he said it wasn't his job and when I asked for the number... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Please accept my apologies for your experiences! As you can see from the surrounding reviews, customer service is certainly a focus here, with the staff members frequently praised for going above and beyond! I will definitely be looking into this issue further, to correct any variances in our staff service. We do value your feedback, and we are grateful for... More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed July 6, 2015

The entire family is staying for 6+ weeks in one of the spacious 2 bedroom suites due to a work engagement. The price for a room this size was very affordable and the property boasted some of the friendliest employees that I have ever encountered in my 15 years as a loyal Marriott Platinum Rewards Customer. Special thanks to "Miss"... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for your review! It is a pleasure to have you and your family as guests for the summer, and I will pass on your comments to the associates. I'm pleased you are enjoying our spacious Penthouse suite, as well as the "family feel" here at this hotel. Please let us know if we can be of any further... More 

Elliestar
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed June 12, 2015

We stayed in the Residence Inn Louisville East on Saturday, June 6th - just one night. We arrived about 11:30 p.m. and literally got the last parking spot. There were several trucks taking up two spots, I'm sure when this hotel is full it's impossible to find a spot. We immediately went to the reception area to check in and... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I'm pleased you enjoyed our spacious suites with fully equipped kitchens. Brenda at breakfast does an excellent job of making every guest feel like family, while providing an excellent hot breakfast. We always appreciate feedback that enables us to improve, and we hope to see you again the next time you pass through... More 

New Delhi, India
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 6, 2015

There rooms are really good. Though it is suggested to get a room on level 2. You will not be able to open your curtains on ground levels. This is well placed with several of the restaurants close by.

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review! I agree, our location is perfect, both close to fun things to do, as well as a variety of restaurants. We hope to see you again the next time your travels bring you to Louisville. More 

Brunswick, Ohio
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed May 27, 2015

Five of us wanted to stay downtown Louisville, but the prices were too high. We paid $199 on Memorial day weekend for a two story, two bedroom, two bathroom, with complete kitchen. My father slept on the pull out couch and had no problems sleeping. The couch/bed was made like a trampoline, so there was no bar running across the... More 

Was this review helpful? Yes 1
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I'm glad your family was comfortable in one of our Penthouse suites. When travelling with family, that extra space (and bathroom) really makes a difference! Our full hot breakfast daily is such a nice addition, especially if mom wants to be on vacation as well! I hope to see your family again on your... More 

Denver
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed May 27, 2015

I stayed at this corporate oriented extended-stay hotel because it was the headquarters for an event I attended in Louisville. Although it is near arterial streets, limited signage makes it hard to spot. It's tucked away in the corner of an office park, and as is often the case with such locations there's not much you can reach on foot.... More 

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for posting a review! I appreciate your feedback on your recent stay with us. I'm happy that you enjoyed your fully equipped kitchen, and that you were comfortable in your spacious suite. I do apologize for the state of the grounds. As you surmised, Old Man Winter kept coming back until the end of March, and the following... More 

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