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All 95 Louisville hotels

Residence Inn Louisville East

3.0 of 5 Hotel   |   120 North Hurstbourne Parkway, Louisville, KY 40222
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Ranked #12 of 95 Hotels in Louisville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
ginakay81 Ashland, Kentucky
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130 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashland, Kentucky
1 review
4 of 5 stars Reviewed 2 days ago NEW

first ill start out with I arrived a day early and the hotel mngr - m. Monroe? was fantastic at getting me in a day early. after check in I unpacked in the clean comfy room . then I went for the happy hour where I thoroughly enjoyed some hot delicious soup, salad, pasta salad, rolls and cookies! along with... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Ginakay81, Thank you for completing a review of our hotel and for your kind words about our staff. Rochelle works hard and she is very happy to hear how much she is appreciated. I’m glad you enjoyed your room and the evening social. I hope you can join us for taco night tonight! Kind Regards, More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was away from Louisville for several weeks but was fortunate to return to the Residence Inn Louisville East property, one of my favorite places to stay. The staff maintains a friendly, competent demeanour while providing truly outstanding service. Rochelle needs special mention for her kind and caring manner at the evening socials. Nothing the guests request is too much... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Dear Dr. Jai, We are so glad you are back! I appreciate you sharing your positive experiences with us. It is nice to hear that you continue to enjoy your stay here and that our staff is taking good care of you. They take pride on their work and I will make sure to share your kind words during our... More

1 review
5 of 5 stars Reviewed 1 week ago

I have been away from my home for almost a year now due to work. Recently, I had the good fortune to stay at the Residence Inn Louisville East. The accommodations were very homely. The unit was spotless and well-maintained. The private entrance and quiet atmosphere was much appreciated. The complimentary meals were great. The customer service of the staff... More

Was this review helpful? Yes
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed your suite and the complimentary breakfast and evening social. Rochelle was thrilled to see your wonderful comments about her. We try our best to provide our guests with great service and appreciate the recognition.... More

Laval, Canada
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Part of a new Corporate assignent, I "live" in Louisville 2 weeks per month. "Tested" different locations for a few weeks before settling in. This hotel is definitively my selection for "home away from home". Very quiet (main criteria for me), clean, spacious, comfortable ...GREAT!. That little outside walk in to morning to get breakfast is so cool and refreshing!... More

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review! We are all excited to have you as a new member of our Residence Inn family, and we look forward to seeing you on your next visit. Travel safe! More

Knoxville, Tennessee
Top Contributor
58 reviews 58 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Louisville has many places to stay. When coming from Cincy or Lexington, we have found the Residence Inn east is a convenient and nice place to stay. Facility is well kept up and staff is friendly. Normal Residence Inn breakfast starts the day off right. Inn is close enough to the expressway for convenience but far away enough for peace... More

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I agree, we are in an ideal location, with restaurants just steps away, and 3 shopping malls within a few miles. We hope to see you back again the next time you travel through Louisville! More

Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed August 21, 2014

This is my second stay at this hotel. The staff is exceptional, especially Brenda who works the breakfast. She always makes it a point to greet and take care of the hotel guests. She remembered me from my previous visit and baked my co-workers and I cookies to take with us. I will return to this hotel and look forward... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Dear Tammy, Thanks so much for posting a review! Brenda was so happy to see you again, and we appreciate you bringing along some coworkers to stay as well. We love having "family reunions" with our returning guests! We are looking forward to seeing you on another visit. More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 16, 2014

My wife and I planned a trip to Louisville for my birthday. The hotel reviews looked great so we booked our room. The rooms are not very clean. Our carpet was not vacuumed, there was dirt and trash on the floors of the room. In the drawers were dead spiders and the room had fruit flies flying around. The dishes... More

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Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Dear RJ, Please accept my apologies for the issues you had at our hotel on your last visit to Louisville. The cleanliness issues that you found are not a norm, and certainly are not acceptable! As I said in my recent email to you, we have made some changes in our housekeeping processes that will ensure this type of experience... More

Fairfield, Iowa
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

This was one of the top hotel experiences that our family has had. The room was extremely clean, well furnished - new furniture & quality bedding, the breakfast was extensive, fresh & tasty. The pool was clean & well kept. The staff went out of their way to make our stay enjoyable. Of special note: Brenda (breakfast server) was kind... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! Our staff is so pleased you appreciated the special touches they try to give to all of our guests. I hope you have an opportunity to return to our great city, we would love to welcome you again! More

Boynton Beach, Florida
Top Contributor
93 reviews 93 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 11, 2014

As long as you you do not need a fully equipped kitchen or huge screen TV, this place is better than a studio apartment. Maid services included, free wifi, hot breakfast, and Monday, Tuesday, Wednesday they do dinner just as good as I would at home. But they do it all for you! Staff is amazingly friendly, especially Rochelle upstairs... More

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. Rochelle certainly is a wonderful hostess at dinner, and I will be sure to pass on to the staff your kind comments. Most of our rooms do feature full kitchens, which combined with our grocery shopping service, make us an excellent alternative to an apartment while staying long term. We hope to see you... More

Paducah, Ky
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

Stayed here during the PGA Championship. Had zero issues while here. Everything was great especially the breakfast. Brenda was a super hostess every morning to get our day off on the right track. The food was delicious. Thanks for being our home away from home.

Was this review helpful? Yes
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. The staff had so much fun over PGA, despite the weather. Brenda did a wonderful job with the breakfast. It is easy to see why she was "Breakfast Attendant of the Year" for all of Residence Inn in 2013! We hope to see you back. More

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Additional Information about Residence Inn Louisville East

Address: 120 North Hurstbourne Parkway, Louisville, KY 40222
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn

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