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All 96 Louisville hotels

Residence Inn Louisville Airport

3.0 of 5 Hotel   |   700 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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Residence Inn Louisville Airport
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86%
Ranked #24 of 96 hotels in Louisville
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 20, 2014
Christine P W Winston Salem
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72 people have reviewed this hotel

Traveler rating
    42
    18
    11
    1
    0
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18
10
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Winston Salem
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

First, I would like to thank all the staff at Residence Inn - Christa, could see I was tired and she was very very efficient, professional and friendly as I checked in at 2am due to delayed flights... Paula and Emily every day asked, "how was the stay going and if there was anything they could do to make our... More

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Christine, Thank you for taking the time to post your comments on Trip Advisor. I was glad to hear that my staff made your stay so comfortable and we appreciate you mentioning them by name. I will most certainly share your comments with them. We enjoy having our guests from the University and I hope you will return in... More

Chicago, Illinois, United States
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2013

Hotel is an average Residence Inn compared to others. However the proximity to the airport could be a problem for you if you are a sensitive sleeper. The UPS hub is located in Louisville and UPS runs throughout the night. Good location if you need to be by the airport or Kentucky Fair Grounds. Free breakfast in the mornings and... More

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Hi Stan, Thank you for taking the time to write of your experience at our hotel. I am glad you were able to enjoy the breakfast and hospitaslity hour. I apologize for the airport noise from UPS. They change their flight patterns and sometimes it makes the outside facing rooms louder than others. I hope you will say with us... More

Lossiemouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

We came from Scotland to the NQC in Louisville and stayed in this hotel for 8 nights. We thoroughly enjoyed our stay and thought the hotel was excellent. Everyone was very friendly and helpful, especially Doris who looked after us at breakfast and also the trainee receptionist. Thank you all and we would definately stay again if returning to Louisville.

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Angela, Wow, all the way from Scotland ! I certainly hope you enjoyed Louisville while you were here. I appreciate you taking the time to share your comments on trip advisor. It is our goal to make sure every guest is happy and I am glad we were able to meet your expectations during the Quartet Convention. We are... More

Yorktown, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

Everything was virtually perfect. All staff members went well beyond call of duty. Breakfast & servers great! Desk folks extremely helpful & patient. 24-hour shuttle drivers to Expo Center & restaurants prompt & very friendly! Cleaning staff responded to requests quickly! Love the rooms with all the comforts of home. I would HIGHLY recommend this hotel to anyone visiting Louisville,... More

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Ms.Deb, Thank you taking the time to review our hotel. I will definitely share your comments with the staff so they know what an impact great customer service has had on our guests, especially on our return guests. Thank you for sharing your comments and we look forward to seeing you in the future if you return to Louisville. Sincerely,... More

Chambersburg, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

we stayed at this hotel for 3 nights in September and was very pleased with the accomodations. The staff was very friendly and everyone we met appeared to love what they do. The room was very clean, towels soft and fluffy, beds comfortable and the breakfast was great.

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear 5Friends, Thank you so much for taking the time to let us know how much you enjoyed your stay. I will definitely share your positive comments about the staff with them. Our goal is to ensure all of our guest have a great experience when staying at our hotel. We hope to see you again soon. Sincerely, Lynn Manning... More

Elgin, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

After a week in Charleston and driving for 10 hours we were thrilled to stop at one of our favorite hotels. Again the staff was wonderful. The accommodations were great, the breakfast good, and a great night's sleep was the best.

Was this review helpful? Yes 2
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Mr Vogel, Thank you for taking the time to write a review on trip advisor. I am glad to hear you enjoyed your stay. Thanks for sharing your comments, and I will share them with my staff. Sincerely, Lynn Manning More

Arlington, VA
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed August 31, 2013

I'm generally an easy grader when it comes to these reviews, and most hotels have plenty of small issues that I normally look past. But in this case, because this hotel failed on the only thing that matters - giving people a good night's sleep - I'm going to throw in all those small things too. Biggest problem is the... More

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Frequent Traveler, I'm truly sorry your stay wasn't up to your standards, nor did we live up to ours. There was a World Championship horse show across the street at the Convention Center that had just finished up and actually Coit was scheduled the day you departed to professionally clean the hallways. That is not our usual standard and... More

1 review
5 of 5 stars Reviewed August 11, 2013 via mobile

Holly provided excellent and friendly service when we checked in and helped us get a very nice dinner from Spinelli's. Krista was also very helpful - her beautiful simple is emblematic of the entire staff.

Was this review helpful? Yes
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Loyal Customer, Thank you for taking the time to share your pleasant experience at our hotel. I will definitely share your comments with Holly and Krista. We pride ourselves on our customer service and I am sure they will be happy to hear they did not disappoint ! Sincerely, Lynn Manning General Manager More

Phenix City, Alabama
1 review
5 of 5 stars Reviewed July 22, 2013

I have been staying at this property for over 7 years. They have a very friendly and helpful staff. The hotel is always clean and well maintained. I would recommend this property to anyone visiting Louisville, KY.

Was this review helpful? Yes
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear L1L2, Thank you for taking the time to review our hotel on Trip Advisor. We have certainly enjoyed having you as a repeat guest over the last seven years (Wow, can't believe it's been that long) and we hope there will be another seven on the horizon. We look forward to your visits and appreciate your business !! Here's... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 16, 2013

I didn't have any problems with the staff. The staff is very accommodating.The amenities are quite nice as well. Pool, above average breakfast, food to purchase on the go, shuttle service... However, I do think their housekeeping service can do a better job with the cleanliness of their towels and linens. I found some stains on my bed sheets and... More

Was this review helpful? Yes
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for taking the time to post this review on Trip advisor. I was quite disappointed when I read about the issues you had with your linen as that is not our usual standard. After receiving another similar review, I wanted to let you know we made some changes in our laundry and inspection procedures to ensure our future... More

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Additional Information about Residence Inn Louisville Airport

Also Known As:
Residence Inn Louisville Airport Hotel
Residence Inn Louisville Airport Hotel Louisville
Residence Inn Louisville
Louisville Residence Inn
Address: 700 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Airport 3*
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