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Residence Inn Louisville Airport

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700 Phillips Lane, Louisville, KY 40209
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Residence Inn Louisville Airport
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Residence Inn Louisville Airport
Residence Inn Louisville Airport
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103 Reviews from our TripAdvisor Community

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Traveler rating
    54
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    17
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southeastern Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed here while our son played in Elizabethtown baseball tournament. Perfect motel for families - pool, basketball court, great breakfast, and great dinners provided by the motel. Could cook in our room with full kitchen. Basketball court is a huge plus with young boys. Overall great stay and customer service. We are Marriott Rewards members so we checked in our... More 

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Franklin, TN
Top Contributor
107 reviews 107 reviews
69 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

This was just a quick one-night stay, but I really enjoyed the large room - clean and well thought out. I was traveling alone on business, but would definitely book again here if I were traveling with family. I could see Kentucky Kingdom from the parking lot, so would be a great place to stay with family if heading there.... More 

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for the wonderful comments and I am glad you enjoyed your stay, even if it was brief. I hope the spacious room enabled you to be productive. We hope you will join us again if you decide to bring the family to Kentucky Kingdom or any other time you are back in the Louisville area. Yours in Hospitality,... More 

Lafayette, Louisiana
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at this hotel prior to flying out early morning. The staff was very helkpful and freindly. Room as nice as it gets. The hotel had a Food Truck vendro on sit that was excellant choice for chicken dishes, which paired well with the free cokes, beer and wine. The lobby was packed and everyone seemed to be have... More 

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for taking the the time to review your stay as we appreciate the feedback. I was glad to read that you enjoyed the food truck. This is something new Residence Inns across the United States are trying in the summer months. Since it is a new endeavor, we are always glad to hear what worked and what didn't.... More 

Nashville, Tennessee
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for Freshman Orientation at the UofL with my son. The room was clean, fresh, and convenient to the University. We enjoyed the complimentary breakfast too - nothing special in terms of food, just convenient. Not much in the surrounding area that drew us in, we went to 4th St. Live for restaurants. A little bit of airplane noise, but... More 

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear S Glover, Thank you for taking the time to review your stay on Trip Advisor. I am glad you enjoyed your stay and that our close proximity to the University was helpful. We hope your visit was successful at the college. We hope you will stay with us in the future when your travels bring you back to the... More 

Top Contributor
70 reviews 70 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Don't get taken by the "pet friendly" label. A one night stay and an extra $100 bucks (on top of room rate) later we checked out. No help from Marriott Customer Support either. Really nice accommodations, night staff way friendlier than day. Learn from my mistake - mitigate a better "pet friendly" rate or do as their Customer Support staff... More 

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for taking the time to complete a review on trip advisor in regards to your recent stay at the Residence Inn Louisville Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the miiscommunication regarding our... More 

Media, Pennsylvania
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 27, 2015

Was disappointed to be awoken at 3:30am to the repeated, loud rumble of airplanes (for a good 30 minutes or so). Asked about this at check out and was told that they knew the 'outside' rooms were loud. Very disappointed since I stay at many Marriott properties each year, both for business and vacation trips (not Platinum status anymore this... More 

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Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear CindeeP, Thank you for your comments. My sincere apologies that you did not have a positive experience during your stay with us. Our team will certainly review your comments and will utilize your feedback as a learning tool to improve our overall services with room selections. Once in a while the airport does change their flight patterns but it... More 

Senior Contributor
35 reviews 35 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 10, 2015

We selected this hotel based on proximity to convention center and typical quality of the chain. We would suggest if you are a light sleeper to stay elsewhere as the plane noise kept us awake until night 3 when we were so tired we finally slept through the noise. The pool was drained and not usable appeared they were working... More 

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

As general manager of the Residence Inn, I want to thank you for taking the time to complete a review. I will definitely share with our staff the your wonderful comments about them. I am sorry you visited us before the pool was open for the season and not able to enjoy it. I hope you will decide to stay... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 28, 2015

This is a perfect place to stay, rooms are very clean and big, people are very friendly and helpful, complementary dinner is also very good,very close to the airport but no noise in the night. A place that I really recommend in the area

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Andrea, I am glad you enjoyed your stay and appreciate you taking the time to share your experience on Trip Advisor. We value our guests feedback. We hope you will decide to stay with us when returning to the Louisville area. Sincerely, Lynn Manning General Manager More 

Red Wing, Minnesota
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Friendly, welcoming staff! Also helpful-we arrived quite late and very hungry-helped as find a pizza place that would deliver at the late hour. Clean hotel and presented well. Would certainly recommend this hotel.

Was this review helpful? Yes
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Travels Often, Thank you for taking the time to post comments regarding your stay. I am glad my staff was able to help at such a late hour and I hope you enjoyed the Pizza. We look forward to seeing you an a return trip to the Louisville Area. Sincerely, Lynn Manning General Manager More 

Top Contributor
52 reviews 52 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 10, 2015 via mobile

Stayed here in March after checking out of the Fairfield Inn-Shepherdsville early. I was impressed with this hotel. I've come to expect really nice stays from Residence Inn's and they maintained my expectations. The rooms were great, very clean and arranged well. Breakfast was pretty decent as well. There was a big snowstorm during the stay and the staff did... More 

Was this review helpful? Yes 1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear BTG172, We appreciatet he feedback regarding your stay. I am glad we were able to accomodate you during the storms. The snow can present challenges and i am glad we were able to help with your car. We tried to shovel out cars after the snow plow blocked them in. I hope it was not too inconvenient. We look... More 

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