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All 96 Louisville hotels

Sleep Inn Louisville Preston Hwy

2.0 of 5 Hotel   |   3330 Preston Hwy, Gate #6, Louisville, KY 40213 (South Side)
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Sleep Inn Louisville Preston Hwy
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Ranked #56 of 96 hotels in Louisville
A recent review
5 of 5 stars Reviewed December 30, 2013
Lowerysgirl South Carolina
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80 people have reviewed this hotel

Traveler rating
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19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Frankfort, Kentucky
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Arrived April 4th, 2014. Bad odor in lobby and room. No toilet paper. No lock on bathroom door. Pulled back sheet: TOENAIL in the bed! Bed pillow so lumpy, it was like sleeping on a sack of potatoes. Breakfast: no milk for cereal, no batter for waffles, cold gravy with biscuits. Will never stay here again. Would have left, but... More

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dayton ohio
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 9, 2014

The room I stayed in was a king bed and as I entered the room I noticed that the door was loose. Once I was in I realized that it's like someone cut the door wrong. I could see into the hallway from the bottom half of the door. There was about a 1 inch gap. The room was clean,... More

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South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2013

I've been stuck in Louisville for weeks at a time, in major pain while having dental work and the staff at this place is absolutely amazing!!! Picked it at first only because of the outdoor pool-the only one around!!! Extra pillows, towels... Anything I need brought up immediately!!! On one of my trips 5 minutes after I got my luggage... More

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Brandon F, General Manager at Sleep Inn Louisville Preston Hwy, responded to this review

Thank you very much for your kind comments. We strive to provide our guests with an experience they can’t receive at any other hotel. We take great pride in knowing we were able to provide that experience for you. I have shared your comments with our entire team and we shared many high fives that we were able to make... More

albany ny
Top Contributor
148 reviews 148 reviews
39 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed December 24, 2013

Nice big room, clean. Front desk staff Diamond was wonderful, what a nice young lady. Breakfast was good. Nice workout room. Conviently located too. Would stay here again. There is a nice pool outdoors but too cold to use.

Was this review helpful? Yes 1
Brandon F, General Manager at Sleep Inn Louisville Preston Hwy, responded to this review

Thank you for taking the time to review our hotel. We strive to provide excellent service for our guests. We are very glad we were able to exceed your expectations. Diamond does a great job caring for our guests and she was very thankful for your compliment. We look forward to seeing you on your next trip to our exciting... More

Tampa, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 15, 2013

The Sleep Inn Louisville, KY, Preston Hwy was recommended by a friend. We had an event at the Ky Exposition Center and this hotel is next door to the Exosition Center. The Staff was very hepful and friendly, the hotel was very clean, and the price and location were excellent! I will stay here again any time I am in... More

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Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

So glad you enjoyed your recent stay with us. As you mentioned; our price and location in central Louisville make us the perfect choice if you are attending something at The Kentucky Fair and Exposition Center, Churchill Downs or Papa John’s Stadium. We pride ourselves on our hospitality and want everyone to have the best possible experience. Hope to see... More

Stoughton, Wisconsin, United States
Contributor
17 reviews 17 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 23, 2013

Checked in late evening and much to my surprise I was put in a room with no microwave or refrigerator. The fact that half the rooms there are not equipped with these items is unusual for this chain. I am a high priority Choice member and expect mush more. When I inquired about this, the front desk staff member became... More

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Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

As a High Priority Choice Member, you are very important to the Choice Brand. Part of the great perks that go with your status are free upgrades when possible and a determined effort to make your stay the best possible experience. Please accept my sincere apology for any inconvenience during your recent trip and hope that future trips will be... More

MD
1 review
1 of 5 stars Reviewed November 6, 2013 via mobile

I stayed there horrible staff. When I askedbFront desk manager a couple of questions she was smart we had words she imformed me she didn't get paid enough to put up with bull s....t really you are a hotel be prepared for request. No customer service at this hotel.

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Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

I read your comments and find them both alarming and concerning. Customer service is something we pride ourselves on and I would like to get to the bottom of this immediately. I would very much like to make this up to you, and have sent a private email with our contact information. Please give us the opportunity to handle this... More

Rochester, New York
Top Contributor
224 reviews 224 reviews
24 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed October 10, 2013

Our recent 2-night stay was comfortable, and probably all we expected for the fairly attractive price. The room was clean but felt a little smaller than average. The breakfast was typical of those provided by the chain. Staff at the desk was helpful and courteous at our check-in. But when we got to our room I noticed that the "message... More

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Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

Thanks so much for your recent stay at the Sleep Inn and Suites Airport in Louisville, KY. As a value hotel, you are correct in that the spaces are a bit smaller than larger chain hotels. Our housekeeping staff works hard to make the rooms are as comfortable as possible, so your stay is enjoyable. With our upcoming Home For... More

Harrisville,RI
1 review
5 of 5 stars Reviewed August 7, 2013

We were just in Louisville,KY and stayed @ the Sleep Inn and Suites on Preston Highway. We have stayed there every year for the last 10, but this year was different. The hotel is being re-staffed and the customer service is second to none. We have stayed in 4 star hotels where the managers did not strive to accomodate the... More

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Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

Many thanks for taking time to write a review on Trip Advisor. It is our privlege to make sure your stay is memorable in all the best ways. I speak for our new team when I say we are thankful for your continued loyalty and we too look forward to your return next year. More

Alcoa, Tennessee
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 30, 2013

Really nice room. Clean. Very friendly staff. Property is clean. Price is great. Location is great. Would stay here again. Not very hard to find. Very close to the expo center. I would walk if I needed to. Walking distance to a store, Taco Bell and McDonalds.

Was this review helpful? Yes
Judy O, Director of Sales at Sleep Inn Louisville Preston Hwy, responded to this review

Thank you for your comments on Trip Advisor. I am so pleased you discovered some of the wonderful ammenities in close proximity to the hotel. It is always good to find things you need close at hand when traveling. Our hope is you will consider us when you return to town again. Caring Is Our Privilege. Judy More

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Additional Information about Sleep Inn Louisville Preston Hwy

Also Known As:
Sleep Inn Louisville Preston Hwy Hotel
Sleep Inn Louisville Preston Hwy Hotel Louisville
Sleep Inn Louisville
Louisville Sleep Inn
Address: 3330 Preston Hwy, Gate #6, Louisville, KY 40213
Phone Number:
Location: United States > Kentucky > Louisville > South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 96 hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn Louisville Preston Hwy 2*
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