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Extended Stay America - Louisville - Hurstbourne

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9801 Bunsen Way, Louisville, KY 40299
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1 room 1 adult
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Extended Stay America - Louisville - Hurstbourne
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44 Reviews from our TripAdvisor Community

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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I travel for business and live in hotels year round for 3 months each location. I travel with my English Bulldog also. This is far and away the best Extended Stay I have stayed in and I travel all over the country. It is about a 15 minute drive to downtown Louisville and has easy access to all the interstates.... More 

Helpful?
Thank Felecia H
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

The room was laid out well, and the bed was comfortable. For a long term stay hotel, the staff is accomodating , friendly , and efficient, as well as attentive to guests needs. This location is located central to events , and restaurants, with ample parking.

Helpful?
Thank K C
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that we were able to accommodate your needs with our exceptional customer service and convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at extended stays for almost 3 year now as I'm on the road all the time. I booked in and paid my first weeks stay. Then on the 7th day my card did not work which reminded me that I had to go pay. So I went to the front desk and told the lady my card... More 

Helpful?
Thank Byron B
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. We continually work to improve our... More 

Travelers are raving about these Louisville hotels

Alexandria
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 18, 2015

It's not bad for calling your 2nd home, it provides everything you need to live, just in a studio size area. The cost I got on sale, my only complaint was the price to wash clothes. If you aren't looking for it, it blends into the community.

Helpful?
Thank NewWorld_13
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read that we were able to accommodate your needs with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Dallas, Texas
1 review
5 of 5 stars Reviewed December 3, 2015

My room was in excellent condition and very clean upon arrival. I was greeted with a smile and even escorted by maintenance to my room in order to "help me in". Housekeeping provided us with clean linens and towels. They were also very helpful in getting my Sons' X-box to work with the in-house wi-fi at no additional cost!! I... More 

Helpful?
Thank Stephanie P
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you... More 

Marietta, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 30, 2015

After walking in, I had to wait for 20 minutes as a lady, who had stayed at the hotel the week before, was airing her grievance about a domestic dispute. When it was my turn to check-in, I was told that my name was misspelled (as it did not match with my credit card & Driver's License) while making a... More 

Helpful?
Thank Pratibha S
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described with your check-in and room condition is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we are re-training all staff members moving forward. We will also be conducting thorough room inspections in all rooms... More 

Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
3 of 5 stars Reviewed August 27, 2015

I got into a newly renovated room. Even at that, everything is pretty average. Full kitchen. No utensils provided...you have to request them. The internet service sucks, so don't plan on getting anything but minimal email (forget large attachments) accomplished. You'll get the internet upsell at check in. Breakfast is coffee, muffins, granola bars, or instant packs of oatmeal. Hot... More 

Helpful?
Thank Robin M
Louisville, Kentucky
1 review
5 of 5 stars Reviewed July 29, 2015

Me and my family been staying here since last year and I have to say the manager Derrick is doing a super job with all the new changes. the entire facility is being remodeled and we got to move into the newly updated suite a few weeks ago. The rooms look so nice, it was worth the noise and dust... More 

Helpful?
Thank Dagmar Rick S
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I truly appreciate your kind comments regarding our accommodating staff and newly renovated rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to... More 

Anchorage, Alaska
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 13, 2015

We thought we were getting a suite, but the room was just a larger open room with a large opening to the kitchen area. The room had been vacuumed and the bathroom was clean but very sparse. Furniture was very limited, old worn and stained. We had planned to stay for a couple of nights but decided to leave after... More 

Helpful?
Thank D P
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the condition of the hotel is truly regrettable. We are very sorry for your experience. In response to your feedback, we will continually work to improve our hotel. I really appreciate you providing us with your feedback. Please feel free to contact me directly,... More 

Italy, Texas
Level Contributor
143 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed May 11, 2015

Terrible place. Smelled. Small. Awful Service. Room Service for a Fee. Decorated in your grandmother's style from 1971 and not changed since. Cannot stress how much to pass on this place. Also half of room are in a detached building with NO elevator.

Helpful?
Thank Barry W
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us. In response to your feedback, I will be meeting with my team to discuss ways that we can improve all of our guest’s experiences. I am... More 

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