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All 97 Louisville hotels

Extended Stay America - Louisville - Hurstbourne

2.0 of 5 Hotel   |   9801 Bunsen Way, Louisville, KY 40299
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Ranked #71 of 97 Hotels in Louisville
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29 reviews from our community

Traveler rating
    8
    1
    4
    3
    13
See reviews for
3
6
3
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

The one employee was never around and we had to wait for him to show up for check in and check out. He was less than helpful and less than professional. The rooms themselves were a disappointment, they were dirty and outdated. There were stains on the chair and the counters were dirty. We were not given a coffee maker-our... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the level of cleanliness in your room and the quality of service you received is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we are increasing our room inspections, as well... More

Milwaukee
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 8, 2014

Worst experience I have ever had at a chain hotel. Ever. A list of what was wrong with the room (and building) I was in: no screen on window, sub-par air conditioning, dirty, smelly, a leaking toilet, no elevator to second floor, the outside door was propped open for three days, I started out with a roll of toilet paper... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my team and will be conducting better inspections on... More

Louisville, Kentucky
1 review
2 of 5 stars Reviewed July 25, 2014

I stayed here in November 2013 to December 2013 for 8 days, 1) Room which is allocated to me was on first floor and in building which is not in the same premises. This building is not having any lift, I was with family (with 1 yr kid ) and carrying around 7 bags, and I have terrible time to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your stay with us did not exceed your expectations. We are very sorry to hear about the smoke odor in the lobby. We want to assure you that we have taken steps to... More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed May 20, 2014

In my experience a very nice play to stay clean rooms great showers great staff glenda the housekeeper is very friendly the front desk girl allecia has a great personality would recommend to anyone that wants a good clean place to stay

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I appreciate you taking the time to write such a great review. It's great to hear that you have enjoyed your stay with us. From Glenda, Allecia, and all of the rest of the staff here we would like to say thank you for sharing your comments with us. We look forward to hosting you again in the future. More

Cleveland, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2014

My boyfriend and I stayed here for Derby and this hotel really met our needs for a good price. The staff was really helpful and the rooms were big. I liked that it had a kitchen even though we didn't use it. It is in walking distance to a shopping center and lots of restaurants. There was also a lot... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Jen - I want to thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed our helpful staff, your spacious room and your fully equipped kitchen during your visit with us. As well, it's great to hear that you were pleased with our location, parking availability and the cleanliness of your room.... More

Tatum, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 30, 2014

been here for a extended stay could not ask for a better place enjoy the staff and the room when you travel as much as we do for work it makes a big difference to have a nice place to stay enjoy having my own kitchen to cook in everybody very friendly and helpful no one knocking on the doors... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future! More

Ashland, Kentucky
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 11, 2014

It looks clean and smells good, however at the end of our bed under the bed skirt there were some cheerios on the floor that did not belong to us. Also under the sink in the bathroom there was trash that was also not ours. Those were huge turn offs. Other than that the room was big enough plus it... More

Was this review helpful? Yes 2
Utica, Kentucky
1 review
5 of 5 stars Reviewed January 27, 2014

Clean comfortable room, in a nice area. Restaurants, shopping, easy access to Interstate 64 and Watterson expressway. Our next trip to the Louisville area we will definitely return to Extended Stay. Enjoy

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for posting a review of our hotel. It's great to hear that you had a pleasant stay with us. I am glad that you enjoyed our location and that you found our hotel to be clean and comfortable. We look forward to welcoming you back in the future. More

Spokane, Washington, United States
1 review
1 of 5 stars Reviewed October 28, 2013

This is the worst hotel I've ever stayed in. I am here for FFA Nationals with my group and our advisor chose this based on how cheap it is. The carpet is horribly stained and the floor isn't vacuumed at all. I won't even take off my shoes. The pull out bed from the couch was covered in stains and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Ellaina - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be working with our housekeeping staff to improve our cleaning procedures... More

Springdale , Ar United States
2 reviews
5 of 5 stars Reviewed September 21, 2013

Well my husband and I travel quite a bit with his job and we always stay at extended stay america cause there lovely kitchenettes but at this one here there is a lovely young lady that works the front desk her name is allecia she was very helpful in giving information on places to go in Louisville or questions about... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Rea - Thank you for taking the time to write a review of your stay. I am so thrilled to know that Allecia took such great care of you. My team prides itself on providing excellent customer service. It is wonderful to see all of our training and hard work in action. Thank you again for your review. Should you... More

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Additional Information about Extended Stay America - Louisville - Hurstbourne

Address: 9801 Bunsen Way, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Louisville - Hurstbourne 2*
Number of rooms: 76
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Also Known As:
Extended Stay Louisville

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