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Extended Stay America - Louisville - Hurstbourne

2.0 of 5
9801 Bunsen Way, Louisville, KY 40299
Hotel amenities
Extended Stay America - Louisville - Hurstbourne
Ranked #74 of 96 hotels in Louisville
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16 reviews from our community

    Trip type
Traveler rating
    4
    0
    1
    2
    9
Date Rating
1 review
5 of 5 stars Reviewed May 13, 2013

I enjoyed my stay very much. Sean and Rose were excellent. They are very professional and always have a smile for you. My room was perfect. And the breakfast had a few good choices like oatmeal and granola bars. Which I love. And nice hot coffee which is a must have for me! I'm am coming back very soon. See... More

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Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
May 17, 2013

I appreciate you taking the time to write a review of your experience with us. It was incredibly rewarding to read your remarks about our hotel. They motivate the staff and I to continue working hard, ensuring every guest has the same experience you did. Thank you for sharing your experience with us. If you have any additional feedback, we... More

Mason, Ohio
1 review
2 of 5 stars Reviewed May 11, 2013 via mobile

paid for my one night stay and when I went to check out the manager told me they charged the wrong amount and said I owed him $11. I have never heard of a place doing this. I didn't have time to stay and argue. otherwise, it is what you would expect for the price. lady at front desk was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
May 14, 2013

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize about any confusion regarding the billing of your stay with us. I met with the staff, and we will be doing a training session on billing guests to ensure that all guests are charged correctly at check-in. We continually work to... More

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LOUISBURG
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed April 20, 2013

Older, smaller property, desk clerk was polite. Choose not to use the kitchen. Grab n'go breakfast is neat if an "early" riser and out the door before the birds are up. Property has not been updated in a while, flat screen television was a surprise considering the dated equipment and cramped quarters.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
April 23, 2013

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the front desk staff and the new flat screen televisions are much appreciated; yet, I was disheartened to read that you were disappointed by our gran and go breakfast as well as the overall property. To uphold our company's... More

BigClifty, Ky
1 review
5 of 5 stars Reviewed April 9, 2013

My wife and I stayed here and found it great! There was alot of bad reviews on here about this place and while I don't know how the place was before 4/5/2013 I can tell you that this is a great hotel for the money. We had a very very clean room that was everything you could ask for. The... More

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1 review
5 of 5 stars Reviewed March 4, 2013 via mobile

On check in the staff was very helpful the room nice and clean the hotel is in a very good location you do not have to go very far to get good food or to do shoppingwhen I'm back in Louisville ky I will be staying there

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Joe O, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
March 7, 2013

Thank you for your review. The hotel staff are happy the their stay was great and the location of the hotel is close to where you need to be. Hope to see you when you are in Louisville again. More

Cave City, Kentucky
1 review
5 of 5 stars Reviewed February 27, 2013

I stayed at extended stay hurstborne for a week in november. i was there to visit my daughter in louisville, i was very impressed by the kind and friendly environment. my room was clean although a little outdated. the staff went out of their way to fullfill all my requests while i was there. everyone made me feel at home... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
March 3, 2013

Thank you for your posting. The value of having the kitchen is so you can save money cooking in the room and stay within your budget. Thanks again and hope to see you soon. More

Louisville, Kentucky
1 review
1 of 5 stars Reviewed February 25, 2013

First of all I wouldn't stay here because they go through your stuff while you are gone. I am missing items from my room. Beware because they do go through your stuff, I have had some items taken from me. Thats very disturbing to me, who knows what else they do while your gone and they get to know your... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
February 27, 2013

I regret that you did not enjoy your stay. The hotel has added new flat screen TVs and some new bedding. We are offering a new Grab and Go breakfast with coffee, muffins, breakfast bars, oatmeal, and fruit. Hopefully you were able to enjoy these new upgrades during your stay. Your concerns will be reviewed and used to make the... More

Sao Paulo, SP
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 4, 2013

I lived in this hotel for 1 month and It was a terrible experience. The rooms are not cleaned well. The guys that clean the room do that in just some minutes and do not clean, actually, nothing. The kitchen is disgusting, the room smells really bad. We asked to change our room because the first one we stayed smelled... More

Was this review helpful? Yes 1
Joe O, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
February 6, 2013

Thank you for your posting and I regret that the hotel was not able to offer you the best experience possible like many of the other guests I have contacted. Since we are an extended stay hotel the housekeeping services offered vary depending on the number of days a guest stays at the hotel but additional services are available when... More

Louisville, Kentucky
1 review
1 of 5 stars Reviewed November 24, 2012

Ended up staying here due to the price after driving for ten hours. Very terrible room one of the worst I ever stayed in. I am in it right now and the only reason I am staying is because I have firearms and ammo and I am traveling alone. Every surface has some sort of stain, not a relaxing environment... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
November 26, 2012

Thank you for your review. The hotel strives to offer the best experience to all our guests and I regret that you have not had the best stay. The managers at the hotel read all reviews posted and will use your feedback to improve the housekeeping services. Thank you again. More

Louisville, Kentucky
1 review
3 of 5 stars Reviewed July 9, 2012

I relocated here from Las Vegas Nevada for new employment. This Hotel could keep the common areas much cleaner and do a better job of cleaning room rugs and floors. The hotel is located in a very nice part of town, close to shopping and places to eat. I found the staff to be helpful and friendly. I have been... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review
July 19, 2012

Extended Stay America creates the best of both worlds, the feel of a hotel with the amenities of an apartment. Thank you for bringing your concerns to our attention. I was glad to read that your overall experience while staying at the hotel was positive. Thank you for taking the time to post your review. We look forward to being... More

 
 
 
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Additional Information about Extended Stay America - Louisville - Hurstbourne

Also Known As:
Extended Stay Louisville
Address: 9801 Bunsen Way, Louisville, KY 40299
Region: United States > Kentucky > Louisville
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #74 of 96 hotels in Louisville
Price Range: $
Hotel Class:2 star (2*)
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Extended Stay America - Louisville - Hurstbourne
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