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All 95 Louisville hotels

Crossland Economy Studios - Louisville - St. Matthews

2.0 of 5 Hotel   |   1401 Browns Lane, Louisville, KY 40207 (Formerly Extended Stay America)
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11%
Ranked #91 of 95 hotels in Louisville
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  • Reviews (26)
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26 people have reviewed this hotel

Traveler rating
    1
    0
    7
    3
    15
See reviews for
5
3
5
11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2014

Even though it's a budget location there should be decent towels, reasonable lighting and NO ANTS IN THE BED! I have been here several times since 1998 and had not been in a while and it just seems to have gone downhill. My room was shabby, at best.

Was this review helpful? Yes 1
Manager_11525, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thank you for your recent review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would... More

Louisville, Kentucky
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 8, 2014

There is a huge crack in the ceiling of the bathroom above the shower. this is brown and black and the entire ceiling is falling down the vent is falling off because the bellowing ceiling. The mold all over the tub is gross. the cleaners are supposed to clean once a week. I took pictures from day one and after... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the trash in the hallway and the condition of your room are truly regrettable. As this hotel’s manager, I can assure you that I have reviewed the cleaning procedures with our housekeeping staff to ensure your experience is not... More

Richmond, Kentucky
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 7, 2013

I am typing this review while sitting at the desk in the hotel room at the Crossland Economy Studios. This place gets two stars for the customer service. The woman behind the counter was super helpful and polite. That's about all the positives I can say about this place. Cons: 1. The room looks NOTHING like the pictures online. More... More

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed November 15, 2013

We had reservations online, we had a request for a room on the first floor because we had a handicap child, check the room out to make sure everything was ok, get to the desk to let her know that the room was ok the manager calls from home to tell the front desk that we could only get the... More

Was this review helpful? Yes
Glasgow, Kentucky, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 2, 2013

Put in computer for wrong date told the wrong rate showed up in computer as a no show. Charged us $10 extra for a pull out couch that I wouldn't want my dog to sleep on. Was told we could check in in the middle of the night so we showed up at 4 am and slept in the lobby... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Dawn - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were unable to get into your room when you arrived at the hotel. Please know, a member of our staff is available at all hours and can be reached by the red lobby phone if not at... More

Cochrane, Alberta, Canada
2 reviews
3 of 5 stars Reviewed October 18, 2013

It was cheap and we got cheap. there was a distinct odor, some of the fixtures didn't work great and it certainly wasn't the cleanest place I had stayed. no bed bugs, no roaches, overall it was livable and, as I said, it was cheap and that is what I was after. P.S. the room we had did not match... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I appreciate you taking the time to write a review of your experience with us. I wanted to take a moment to personally respond. I am sorry to hear that some of the fixtures were not working correctly. I will be meeting with the maintenance department to make sure that all fixtures are fixed and working correctly. I also wanted... More

Evansville, Indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013 via mobile

I stayed here with my husband for our one-year wedding anniversary. We were originally going to stay somewhere nicer, but our plans fell through and we ended up here. The lobby was nice but the place is NOT handicap accessible- at all!! No elevator! When we got to our room, it was fine. No shampoo or body wash in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the level of cleanliness in both of the rooms you were given is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have had all of our rooms inspected... More

Louisville, Kentucky
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 22, 2013

Was in the middle of a move and need a cheap place to stay for about a month. I thought I could deal with a lower quality hotel to save money for such a long hotel stay. The lobby and room had an overpowering smoke smell. There was a decent kitchen, but the bed and chair were disgusting. Also the... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thomas - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had a bad experience at our hotel. As this hotel’s manager, I can assure you that I have been working very hard with my staff to ensure proper training on cleanliness and odor... More

Kendall, Florida
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 9, 2013

I'm not sure why there are so many bad reviews here of this hotel. I mean, it's not the Hilton but it's also not nasty, scummy or slummy like some of the reviews say. Perhaps I came at just the right time but it looked to me like it was in a good neighborhood and I did not see any... More

Was this review helpful? Yes
Joe O, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thank you for your review. The staff works hard to provide a clean and comfortable rooms with friendly service. It was refreshing to hear that all the hard work during the past months has paid off and you found the hotel a great value. Thanks again. More

Allen, Texas
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 2, 2012

This is perhaps the worst hotel I have ever stayed in over 25 years. I awoke to no water to flush toilet, brush teeth and take a shower. I had to attend a meeting and was not fresh. Apparently the hotel is undergoing renovation. Upon check in I should have been advised of the time that water was to be... More

Was this review helpful? Yes
Joe O, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your experienced a problem during your stay. I was informed that all guests were send notices that the water was to be off for a repair to the hotel, we will review the process that we use to communicate to our guests in the future to avoid... More

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Additional Information about Crossland Economy Studios - Louisville - St. Matthews

Address: 1401 Browns Lane, Louisville, KY 40207 (Formerly Extended Stay America)
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Louisville - St. Matthews 2*
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
66

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