This is perhaps the worst hotel I have ever stayed in over 25 years. I awoke to no water to flush toilet, brush teeth and take a shower. I had to attend a meeting and was not fresh. Apparently the hotel is undergoing renovation. Upon check in I should have been advised of the time that water was to be... More

I was traveling for work and needed a room for three nights. I booked here without reading reviews solely based on location. When I pulled up the outside of the building is in desparate need of upgrades. There were creepy people hanging around outside, they live there permenantly I assume. The hotel lobby smelled like mold and smoke. The hallway... More

I have stayed at Extended Stay America , St. Matthews for 8 days. The front office staff is really awesome and helpful. They are always ready to help you on any information. The rooms are pretty spacious and clean. Almost everything is available in the rooms for a relaxed living environment. The housekeeping staff is also helpful. The hotel has... More

Yuck. I wanted to turn around after entering the hallway. First of all, it's impossible to find and no lighted sign in sight. It's grungy and worn and kind of scarry. I checked for bedbugs and wouldn't let my bag off the table for fear of something getting in it. Thank god the bathroom has a new tub/ shower with... More

The staff is very friendly but the rooms need a good cleaning or better yet a complete redo. The bathroom was dirty and if you stay more than one night, it's get your own towels. They don't clean the rooms each day either, I believe once a week.

Despite many stays at a variety of lackluster hotels throughought th world, I have never followed through on my inclination to warn the world against a hotel. Until now. Filthy does not begin to describe this place as filth implies something that can be cleaned. The filth that has saturated this hotel can only be eradicated by imploding the building... More

This place is a mess. Their front desk is a small office cluttered with lots of random stuff. The carpets in the hallways have black paths of dirt, but this is a good thing, in case of fire you can always find the exit! Room had damaged walls, TV was ancient and AC unit had a spoon, old chewing gum... More

Lisa was very nice and helpful, but the rooms where to be desired. I made reservations for non smoking, and got smoking. We are not smokers and it was horrible. We bought spray to help. They booked up and had no other to offer. I would not plan on staying here again. The kitchen is very lacking. Bed was clean... More

I booked this room because it appeared to be a decent place at a decent rate. Before I arrived I was having difficulty locating the hotel so I called repeatedly. And NO answer. Finally found it and upon my arrival I walked into the lobby to be welcomed with a very stale and unpleasant odor and to find no one... More