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Crossland Economy Studios - Louisville - St. Matthews

2.0 of 5
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1401 Browns Lane, Louisville, KY 40207 (Formerly Extended Stay America)
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Crossland Economy Studios - Louisville - St. Matthews
Best prices for: 1 room 1 guest
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Ranked #90 of 97 Hotels in Louisville
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28 reviews from our community

Traveler rating
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    7
    3
    16
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3
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12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Carthage, North Carolina
1 review
4 of 5 stars Reviewed 3 days ago NEW

I have stayed here a number of times and the front desk help is very friendly and willing to do what it takes to make your stay as comfortable as possible. Velica is excellent and really goes the extra mile to make everyone feel welcome and if you need something she will do her best to get your need resolved.... More 

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1 review
1 of 5 stars Reviewed February 12, 2015

My toilet seat has a huge chunk missing, cigarette burns in the matrice, the recliner has multiple gross looking stains in witch goes well with the stains in the carpet and my heater sounds like a jet engine. Everything is outdated from the recliner to the TV and even the 1960s alarm clock. This is about a $30 room there... More 

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

My team and I have recently read your review of our hotel and I wanted to take a moment to personally respond. I want to apologize for the issues with cleanliness in your room as well as the broken toilet seat and cigarette burns in the mattress. I will be implementing better room inspections as well as coaching maintenance and... More 

NYC
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2014

Even though it's a budget location there should be decent towels, reasonable lighting and NO ANTS IN THE BED! I have been here several times since 1998 and had not been in a while and it just seems to have gone downhill. My room was shabby, at best.

Was this review helpful? Yes 1
Manager_11525, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thank you for your recent review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would... More 

Louisville, Kentucky
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 8, 2014

There is a huge crack in the ceiling of the bathroom above the shower. this is brown and black and the entire ceiling is falling down the vent is falling off because the bellowing ceiling. The mold all over the tub is gross. the cleaners are supposed to clean once a week. I took pictures from day one and after... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the trash in the hallway and the condition of your room are truly regrettable. As this hotel’s manager, I can assure you that I have reviewed the cleaning procedures with our housekeeping staff to ensure your experience is not... More 

Richmond, Kentucky
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 7, 2013

I am typing this review while sitting at the desk in the hotel room at the Crossland Economy Studios. This place gets two stars for the customer service. The woman behind the counter was super helpful and polite. That's about all the positives I can say about this place. Cons: 1. The room looks NOTHING like the pictures online. More... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2013

We had reservations online, we had a request for a room on the first floor because we had a handicap child, check the room out to make sure everything was ok, get to the desk to let her know that the room was ok the manager calls from home to tell the front desk that we could only get the... More 

Was this review helpful? Yes 1
Glasgow, Kentucky, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 2, 2013

Put in computer for wrong date told the wrong rate showed up in computer as a no show. Charged us $10 extra for a pull out couch that I wouldn't want my dog to sleep on. Was told we could check in in the middle of the night so we showed up at 4 am and slept in the lobby... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Dawn - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were unable to get into your room when you arrived at the hotel. Please know, a member of our staff is available at all hours and can be reached by the red lobby phone if not at... More 

Cochrane, Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 18, 2013

It was cheap and we got cheap. there was a distinct odor, some of the fixtures didn't work great and it certainly wasn't the cleanest place I had stayed. no bed bugs, no roaches, overall it was livable and, as I said, it was cheap and that is what I was after. P.S. the room we had did not match... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I appreciate you taking the time to write a review of your experience with us. I wanted to take a moment to personally respond. I am sorry to hear that some of the fixtures were not working correctly. I will be meeting with the maintenance department to make sure that all fixtures are fixed and working correctly. I also wanted... More 

Evansville, Indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013 via mobile

I stayed here with my husband for our one-year wedding anniversary. We were originally going to stay somewhere nicer, but our plans fell through and we ended up here. The lobby was nice but the place is NOT handicap accessible- at all!! No elevator! When we got to our room, it was fine. No shampoo or body wash in the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the level of cleanliness in both of the rooms you were given is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have had all of our rooms inspected... More 

Louisville, Kentucky
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 22, 2013

Was in the middle of a move and need a cheap place to stay for about a month. I thought I could deal with a lower quality hotel to save money for such a long hotel stay. The lobby and room had an overpowering smoke smell. There was a decent kitchen, but the bed and chair were disgusting. Also the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review

Thomas - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had a bad experience at our hotel. As this hotel’s manager, I can assure you that I have been working very hard with my staff to ensure proper training on cleanliness and odor... More 

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