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Baymont Inn and Suites- Louisville East

2.5 of 5
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9400 Blairwood Road, Louisville, KY 40222
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Baymont Inn and Suites- Louisville East
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Ranked #46 of 98 Hotels in Louisville
A recent review
4 of 5 stars reviewed 2 weeks ago
Heather P Cincinnati, Ohio, United States
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • Any
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  • All months
    (502)
  • Mar-May only
    (140)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (130)
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There are newer reviews for Baymont Inn and Suites- Louisville East
See the most recent reviews
Cincinnati, Ohio, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The room was basic but clean. The staff was helpful. I was hoping for a little better breakfast but it was adequate for our needs. For the price it was a good stay.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Heather P, We appreciate your honest opinion and are happy to hear you were satisfied during the time spent with us! It is our goal to make sure you are completely satisfied and accommodated throughout your stay with us here at Baymont Inn & Suites. We look forward to your next stay! Thank you! Management More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arrived 1 hour early but was told we couldn't check it. Got a room on the ground floor. The next day the elevator broke (apparently a problem before). The room was dated, shower panels cracked, rug so filthy it turned your feet black. Comfortable bed and fairly quiet room. Breakfast was average.

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Guest, I sincerely apologize for our failure to meet your expectations. After reviewing all logs during your stay, it appears that none of the listed issues with your room were reported to the front desk. It is essential that you let the front desk know so we can resolve any issue you may encounter. I would also like to... More 

Seminole, Oklahoma
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I called to see if room available and was told to hang on - for several min I listened to the operator at desk visiting with other people--should have been clue #1 to hang up --later arrive and Pulled up and people are walking everywhere outside after 10:00 PM. Go inside and see all the signs that elevators were broken... More 

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Guest, I sincerely apologize for our failure to meet your expectations. All calls and walk-in have the same priority, on a first-come-first-serve basis. The hotel may become busy during the weekends and our front desk are trained to be as efficient as possible when dealing with walk-in guests and call-in reservations simultaneously. Your patience is much appreciated during any... More 

Newburgh, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I took a mini vacation and we initially selected thos hotel based on the price and previous reviews. To our pleasant surprise, the room was immaculate and the staff was extremely helpful. We have already reserved a room here the end of next month...highly recommended.

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Guest, We appreciate your honest opinion and are happy to hear you were satisfied during the time spent with us! It is our goal to make sure you are completely satisfied and accommodated throughout your stay with us here at Baymont Inn & Suites. We look forward to your next stay! Thank you! Management More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed here periodically for work since summer of 2013. Rooms are excellent and the service and staff are great. Especially the guy that works the front desk in the afternoon and evenings when I arrive

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Guest, We appreciate your honest opinion and are happy to hear you were satisfied during the time spent with us! It is our goal to make sure you are completely satisfied and accommodated throughout your stay with us here at Baymont Inn & Suites. We look forward to your next stay! Thank you! Management More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, very clean, good swimming pool, nice place close to town for a very good price. We have been very pleased and we can recommend it to everyone visiting Louisville or passing by. You get wifi, good breakfast and good service, ok.

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Guylaine F, We appreciate your honest opinion and are happy to hear you were satisfied during the time spent with us! It is our goal to make sure you are completely satisfied and accommodated throughout your stay with us here at Baymont Inn & Suites. We look forward to your next stay! Thank you! Management More 

Gardendale, Alabama
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Well this is my 5th or 6 times to stay here. Maybe I shouldn't write another review. I stay here when I go see my son who lives in KY. It is always clean and I have always been able to check in early. I only seen one old face this time so don't know it it has the same... More 

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear terryinal, We appreciate your honest opinion and are happy to hear you were satisfied during the time spent with us! It is our goal to make sure you are completely satisfied and accommodated throughout your stay with us here at Baymont Inn & Suites. We look forward to your next stay! Thank you! Management More 

Nashville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When we checked into the hotel, the front desk clerk was very unknowledgeable and hard to communicate with. No parking, one elevator, and an awful set up over all. Dirty floors in hotel room, damp and sticky sheets, tiny bathroom. And still, all of this is nothing compared to what we found when we checked in. On the crisp, white,... More 

Was this review helpful? Yes
baymontlouisvillegm, Manager at Baymont Inn and Suites- Louisville East, responded to this review

Dear Raeven P, Thank you for taking the time to express your concerns about your recent experience, I sincerely apologize for any problem encountered during your stay with us. I am disappointed that you failed to voice any of these issues with the front desk or management, as that is the first step to making sure you leave satisfied and... More 

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