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Quality Inn & Suites University/Airport

2.0 of 5
311 E Gaulbert Ave, Louisville, KY 40208 (Old Louisville)
Hotel amenities
Quality Inn & Suites University/Airport
Ranked #64 of 96 hotels in Louisville
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45 reviews from our community

    Trip type
Traveler rating
    3
    15
    8
    9
    10
Date Rating
Glen Oaks, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013

Stayed here recently for The Kentucky Derby. Rooms were very dated, but clean. Need to make some improvements to rooms, but overall a good stay. John, was a worker here, and he also drives the shuttle from hotel to Churchill Downs, and from hotel to downtown at night. I must say, one of the nicest guys you will meet....John, you... More

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tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
May 13, 2013

Thank you very much for taking the time to review our hotel on TripAdvisor. We greatly appreciate your feedback and will do our very best to insure that your next visit with us will be better than the last. We are currently under renovations as each room is being updated. I also want to personally thank you for using my... More

Cleveland, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 24, 2013

The staff was gerat at give us direcitionsand helpfull tips on what to see. The room were clean and spacious. The room did need up dateing but ever thing worked. If you are southbond on I-65 it is right on the exit ramp but it is oneway. We had a hard time getting to it from surface street because Gaulbert... More

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See 4 more reviews by MapmanCleveland_Ohio for Louisville
tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
April 28, 2013

Thanks for taking the time to review our hotel on TripAdvisor, as you mentioned we're easy to find if you are heading 65 south and can be a little difficult to find if coming in from the back roads or from 65 north, the best way when coming northbound 65 is to exit 133 the Warnock St. exit and take... More

Ellettsville, Indiana
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 19, 2013

This hotel is older and could use some renovations. Room was clean and in order. Didn't try the breakfast because upon checkout found out it was on the 3rd floor and didn't want to take the time to go back upstairs. Hotel is right off of 65 and is easy to find. Hallways smelled of smoke, non-smoking room did not.

Was this review helpful? Yes 1
tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
April 24, 2013

We greatly appreciate your feedback on TripAdvisor regarding your stay with us and we hope that you decide to stay with us again if your are in Louisville. We are currently renovating so if you do ever return we hope you see the improvements we are making to our property. More

Highlands Ranch, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 17, 2013

Hotel has been around a long time and is being updated, has a long way to go however. It is close to I-65 and there isn't any close restaurants, just fast food. Location is also good for the Kentucky Derby, one of the closest to Churchill Downs. My biggest disappointment was the breakfast, same items each day. Can't really handle... More

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See 3 more reviews by Clair T for Louisville
tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
April 24, 2013

Thanks for taking the time to review our hotel on TripAdvisor as we value your opinion and appreciate your honesty.We hope you decide to stay again if you are in Louisville. More

Bowling Green, Kentucky
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed March 16, 2013

The hotel staff was kind and the bed was comfy but the breakfast was lacking. No real hot items were offered besides waffles but they were good. It was an unexpected stay but they seem to be the only hotel in louisville with a jacuzzi so we decided on it. It was close to downtown and anywhere else we wanted... More

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tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
March 18, 2013

Thanks for taking the time to review our hotel on TripAdvisor and we appreciate your feedback. We are one of the only hotels in the city to offer Jacuzzi brand tubs in 90% of our rooms, which come in 3 different styles at this location. We do have a heater on the pool as we normally keep it between 83... More

Mount Pleasant, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2013

I booked this hotel for 5 nights for a long conference and it was a POOR choice for business. The Wi-Fi Internet did not work at all. The hallways smell like smoke and the room smelled like must and mold. The bathroom had cracks in the wall, tile, etc. and felt dirty. The elevator felt unstable. The parking was poorly... More

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Greenville, ky
Reviewer
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1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2013

My room was pretty quiet, even though the freeway was VERY CLOSE. The vaulted ceiling in the penthouse was a nice touch but I wish it had had a couple of plastic forks in the kitchenette. The bed was high off the floor and the previous guest had forgotten to turn off the alarm.

Was this review helpful? Yes 1
tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
March 7, 2013

Thanks for leaving your review on TripAdvisor, we really do appreciate your comments and we will consider your suggestions regarding the step-stool for the canopy beds. We do keep some dishes and silverware or plastic-ware at the front desk if you ever return and need any of these items.Again thank you, we greatly value your feedback. More

Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2013 via mobile

I enjoyed my stay at this hotel. I travel for a living and stay in hotels over 250 nights each year. The hotel staff is kind and courteous. The room was clean and the bed was comfortable. They have everything the traveler needs.

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tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
February 22, 2013

Thank you for taking the time to leave your review on tripadvisor.com. We are happy to hear that you enjoyed your stay with us and hope that you decide to return again if in Louisville.Thanks again as we value your opinion greatly from someone who travels as much as yourself and we truly believe that guest feedback is very important.... More

Norwich, NY
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2013

I had stayed at this hotel 2 years ago with no issues, but after reading so many negative reviews I was a little nervous about returning. I chose to give it a try anyway as I was only going to be there a few nights, the rate was right & very close to the University. I was pleasantly surprised, the... More

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tkr101, Front Office Manager at Quality Inn & Suites University/Airport, responded to this review
February 20, 2013

We appreciate your feedback on tripadvisor.com and thank you for giving us a chance again despite some bad reviews and that means alot really coming from someone with so many prior reviews posted. Ill tell you honestly that at least 98% of all the guests that stay with us enjoy their stay or at least say they do when they... More

Louisville
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2012

Other than the bugs in the room it was fine. The front desk changed rooms immediately and was very polite. Of course we were moved to the room next door which did not make me feel completely happy and they did not discount my room for the inconvenience. I doubt I would stay there again.

Was this review helpful? Yes 1

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Additional Information about Quality Inn & Suites University/Airport

Also Known As:
Quality Inn And Suites University/Airport
Quality Inn & Suites University/Airport Hotel Louisville
Quality Inn & Suites University/Airport Hotel
Quality Inn University Airport
Quality Inn Louisville
Louisville Quality Inn
Address: 311 E Gaulbert Ave, Louisville, KY 40208
Region: United States > Kentucky > Louisville > Old Louisville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 96 hotels in Louisville
Price Range: $
Hotel Class:2 star (2*)
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