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Quality Inn & Suites University/Airport

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311 E Gaulbert Ave, Louisville, KY 40208
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Quality Inn & Suites University/Airport
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Quality Inn & Suites University/Airport
Quality Inn & Suites University/Airport
Quality Inn & Suites University/Airport
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83 reviews from our community

Traveler rating
    11
    23
    16
    18
    15
See reviews for
16
14
6
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (83)
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    (27)
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    (18)
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    (25)
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    (13)
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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

The hotel was clean, comfortable, and the staff was very friendly. Can not beat the price for a place to sleep and base of operation. Will be returning for sure. Breakfast was average but if you want omlets, pay an extra $150 per night and go there. People seemed to enjoy the indoor pool.

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Top Contributor
163 reviews 163 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 3, 2015

I had a great stay! The staff was very friendly. The room was extremely clean and well maintained. The bed and linen were so comfortable and the room so dark, I didn't want to get up. I could have stayed in bed all day. I would highly recommend the hotel based on my experience.

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Sheldon, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2015

room looked clean when we walked in after looking around the ceiling in the bathroom had dry wall mud all over it. they also had drywall mud and tape hanging from the ceiling in between kitchen and bedroom area the microwave door had putty holding the door one the bottom the fridge was uneven and flopped out when you open... More 

Was this review helpful? Yes 1
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thank you very much for sharing your thoughts on your recent stay with us, we will have a look at the room and make imrovements where it needs. We greatly appreciate your input, if you ever do return we promise you would not have this problem here again. More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2015

My son and I booked a room at the last minute when the Kentucky NCAA tourney ran late. We were glad to be able to get a place and this was very fairly priced. We booked through trip adviser and when we got there the room they had reserved had a single king bed. When we arrived the desk worker... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are glad that your enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts about our property on Tripadvisor.We're always trying to improve our property so hopefully if you do return in the future your next stay will be sa good or even better than your last. Thank You. More 

Miami Beach, Florida
1 review
5 of 5 stars Reviewed March 16, 2015

I stayed here for my business meeting in Louisville Downtown. Its located right off highway which was most convenient option for me. when i go out of state i try avoid staying in downtown. this property is very well managed. seems like they had just went through major renovation. rooms are pretty big and loved Jacuzzi!!. defiantly staying here when... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for taking the time to leave your review of our property, we appreciate it and hope you come back again soon. More 

1 review
1 of 5 stars Reviewed March 16, 2015

My daughter and I traveled to Louisville for a concert. We arrived 15 minutes early, I had pre-reserved in advance. Upon arrival they sent us to a dirty room and then placed us in a different room. We were getting ready to go to dinner for the evening and I was in the shower a stranger entered our room with... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are very sorry that a mistake was made by the front desk when changing you from one room to another the room did not get re-assigned in the system. We apologize for this. More 

Travelers are raving about these Louisville hotels

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

Traveled to Louisville on business, which I do often. Gladly experienced friendly staff and a nice room. It was convenient, easy to find and reasonably priced. I recommend staying here to anyone who travels a lot, especially looking for quality & value.

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for your review of your recent stay with us, we appreciate you taking the time comment. More 

Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2014

This place is great. If you're expecting the Four Seasons, you'll be disappointed. But that's not the point of the Quality Inn. It is convenient, reasonably priced, the staff is friendly, and the rooms give you a good night's sleep. Happy to stay here, and will do it again.

Was this review helpful? Yes 1
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thank you very much for taking the time to leave your review for your recent stay with us, we hope that you decide to stay again next time your in Louisville. More 

Phoenix
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2014

This hotel is close to the freeway therefore very noisy. The manager of the hotel (John) is rude and extremely unprofessional. Choice hotels appearetly offered no training to customer facing employees on how to speak to customers.

Was this review helpful? Yes 1
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are very sorry that you had a bad experience at our property, we honestly dont get many noise complaints at all as you can not hear the road from inside the hotel. More 

Senior Contributor
24 reviews 24 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 7, 2014

Not a bad hotel, but upon arrival, I checked the towels and two washcloths were stained to the point I think they were actually dirty. When going to bed, I check the beds everywhere I stay and the sheets are very stained. Praying that's what it was...just stains and not dirty sheets! Called for a rollaway bed, waited over an... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We appreciate you taking the time to leave a review,Thank you. More 

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