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Quality Inn & Suites University/Airport

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311 E Gaulbert Ave, Louisville, KY 40208
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Quality Inn & Suites University/Airport
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Quality Inn & Suites University/Airport
Quality Inn & Suites University/Airport
Quality Inn & Suites University/Airport
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79 reviews from our community

Traveler rating
    10
    21
    15
    18
    15
See reviews for
15
14
5
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
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  • All months
    (79)
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    (23)
  • Jun-Aug only
    (18)
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    (25)
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    (13)
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Miami Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for my business meeting in Louisville Downtown. Its located right off highway which was most convenient option for me. when i go out of state i try avoid staying in downtown. this property is very well managed. seems like they had just went through major renovation. rooms are pretty big and loved Jacuzzi!!. defiantly staying here when... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for taking the time to leave your review of our property, we appreciate it and hope you come back again soon. More 

1 review
1 of 5 stars Reviewed 1 week ago

My daughter and I traveled to Louisville for a concert. We arrived 15 minutes early, I had pre-reserved in advance. Upon arrival they sent us to a dirty room and then placed us in a different room. We were getting ready to go to dinner for the evening and I was in the shower a stranger entered our room with... More 

Was this review helpful? Yes
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are very sorry that a mistake was made by the front desk when changing you from one room to another the room did not get re-assigned in the system. We apologize for this. More 

Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 2, 2015

Traveled to Louisville on business, which I do often. Gladly experienced friendly staff and a nice room. It was convenient, easy to find and reasonably priced. I recommend staying here to anyone who travels a lot, especially looking for quality & value.

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for your review of your recent stay with us, we appreciate you taking the time comment. More 

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2014

This place is great. If you're expecting the Four Seasons, you'll be disappointed. But that's not the point of the Quality Inn. It is convenient, reasonably priced, the staff is friendly, and the rooms give you a good night's sleep. Happy to stay here, and will do it again.

Was this review helpful? Yes
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thank you very much for taking the time to leave your review for your recent stay with us, we hope that you decide to stay again next time your in Louisville. More 

Phoenix
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2014

This hotel is close to the freeway therefore very noisy. The manager of the hotel (John) is rude and extremely unprofessional. Choice hotels appearetly offered no training to customer facing employees on how to speak to customers.

Was this review helpful? Yes 1
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are very sorry that you had a bad experience at our property, we honestly dont get many noise complaints at all as you can not hear the road from inside the hotel. More 

Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 7, 2014

Not a bad hotel, but upon arrival, I checked the towels and two washcloths were stained to the point I think they were actually dirty. When going to bed, I check the beds everywhere I stay and the sheets are very stained. Praying that's what it was...just stains and not dirty sheets! Called for a rollaway bed, waited over an... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We appreciate you taking the time to leave a review,Thank you. More 

Topeka, Kansas
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2014

We stayed here for the FFA National Convention the last week of October. As most places, the price was inflated for the national convention (not really worth $187 a room). The bathroom door was hard to shut/open and the water pressure in the shower was not much (which is usually expected in a hotel room). They don't have very many... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for taking the timne to leave your comments regarding your stay with us, we appreciate you taking the time to do so. More 

Scottsdale, Arizona
Top Contributor
216 reviews 216 reviews
32 hotel reviews
106 helpful votes 106 helpful votes
2 of 5 stars Reviewed October 12, 2014

This is the 15th time I have stayed at this hotel, and each year it is getting "worse and worse", it is in a "bad neighborhood, and it has NO security. All the doors leading into the building were open and anyone can stroll through the hall ways. My room had its "safety lock" busted off. So evidently it was... More 

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John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

We are sorry that you had a bad experience on your past stay with us, we were not aware of any problem with the swinging latch on your door or it would have been fixed before we rented you the room. Lobby doors/ATM are open 24hrs. More 

Nashville, Tennessee
Contributor
17 reviews 17 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 16, 2014

This hotel is not precisely pristine. The rooms also have that sense of being "lived in". The kitchen was ok, nothing spectacular but there's a nearby store where you can get whatever you might lack. Really close (walking distance) to Papa John's Cardinal Stadium, and 10 minutes away from Downtown Louisville. The price was very attractive. It is a very... More 

Was this review helpful? Yes 1
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for your comments, we appreciate you taking the time to leave a review. More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed September 15, 2014

place was old dirty looking furniture broken lamps whirlpool looked unclean cracks on outside marble carpet had burn marks tile crack with spots stink dripped My sister said the next day some thing bit her in several places possible bed bugs round red marks all over her arm back and breast on left side smell musty never again stay need... More 

Was this review helpful? Yes
John H, Director of Sales at Quality Inn & Suites University/Airport, responded to this review

Thanks for your feedback, We called a specialists regarding the room you stayed in after notifying us in the other survey and they found nothing, we appreciate you taking the time to review the hotel again and promise if you ever do return you will have a better expeience. More 

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