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All 98 Louisville hotels

BEST WESTERN Louisville East

2.5 of 5 Hotel   |   9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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Ranked #42 of 98 Hotels in Louisville
A recent review
5 of 5 stars reviewed 6 days ago
Kyle B Cuenca, Ecuador
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223 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cuenca, Ecuador
1 review
5 of 5 stars Reviewed 6 days ago NEW

After being in South America for two years (which we loved), it was nice to be back in the U.S. Our first stay was at the Best Western Louisville East, in Louisville, Kentucky. It was so nice to have the comforts of home after living on the edge of the Amazon jungle. Everyone was so friendly, and our room was... More 

Review collected in partnership with Best Western

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Somerset, Kentucky
Top Contributor
59 reviews 59 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family has stayed at this motel several times and we have been quite pleased. Because we have had our grandchildren before, we had previously stayed in one of the suites. This time we reserved a handicapped room for my elderly parents and a regular guest room for us. While the handicapped room was spacious and accomodating, our room was... More 

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Louisville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a concert at the YUM center in downtown Louisville. It was a perfect place and didn't have to pay 200.00 like some of the other hotels downtown!! This hotel is great for the cheap price you pay. Was actually very surprised how nice this hotel was!! The staff at the main desk and the breakfast bar... More 

Review collected in partnership with Best Western

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Birmingham, AL, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Title says it all- perfectly adequate place to stay, but nothing to write much about. Clean and quiet but dated, needs some help converting from formerly-smoking rooms (clear lingering smell, and some nicotine-stained items in the room). If you're on a budget this is a clean, safe, quiet place to crash out for a night. Breakfast is good and a... More 

Review collected in partnership with Best Western

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Jake, Your business is very important to us and we value your feedback. We are working hard on making improvements and updates to the hotel and out amenities, and hope the next time you are here, they will be complete. By telling us what you liked about your stay and how we can improve, you are helping us... More 

Newton Falls, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is neat, clean and comfortable. Close access to plenty of shopping and restaurants. Equal to hotels in the area at twice the price. The staff was friendly and helpful, suggesting restaurants and things to do in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Randy :) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow... More 

Johnson City, Tennessee
1 review
4 of 5 stars Reviewed 3 weeks ago

My family of four and dog stayed here for a long weekend. Before our stay I didn't have a good opinion of the Best Western brand but this hotel changed my mind. It was clean, nicely decorated, quiet, and had a good breakfast. Good vale and a great choice for family travels. Bathrooms need to be remodeled. Regardless, I would... More 

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Jason, I am happy to hear that you, your family and puppy kids enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More 

New Philadelphia, Ohio
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here to increase our reward points. Great price, excellent service, breakfast in the morning was very good. Our room was large and comfortable and clean. The rooms are somewhat outdated BUT-----if we wanted something more in a room you will pay a lot more. We came here to explore Louisville and this served our purpose. Would we stay here... More 

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Thomas! I hope you enjoyed your trip to Louisville, and got to see and do lots of great stuff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had a Hotels.com coupon from one of those newsprint booklets you get from interstate rest stops. Price was $59 for room with king bed. Ad allowed us to make a reservation--most of those coupon deals won't let you do that-- you have to show up and hope. Not busy, fast checkin, helpful clerk. Room clean and satisfactory -- stayed on... More 

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have since fixed the leak, thank you for reporting it to us. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I... More 

2 reviews
3 of 5 stars Reviewed November 20, 2014

The room needs some updates like decent size closet you can actually open all the way, it was behind the door and you could not open the door to the closet more than 6 inches. There was no exhaust fan in the bathroom. There was some peeling paint in the bathroom. The bed was quite uncomfortable. The room was cheap... More 

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately when the building was originally built, they made small closets, but made them big enough for a few nights stay, along with the storage space in the dresser. We have had maintenance checking all rooms for paint spots that may need to be... More 

Suffolk, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 18, 2014

Not great, not terrible. Got a great price through Hotwire. Room was small, noisy plumbing, hallway smelled like smoke, room was clean. Overall I was able to sleep well at night for a great price on a trip that had me away from the hotel most of my stay.

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. I hate to hear that our plumbing was noisy, although I wish I knew more about that so I could look into it. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and... More 

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Additional Information about BEST WESTERN Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Louisville East 2.5*
Number of rooms: 101
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Also Known As:
Best Western Envoy Inn And Suites
Best Western Envoy Hotel Louisville
Best Western Louisville
Louisville Best Western
Hotel Style:
#36 Business Hotel in Louisville

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