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All 95 Louisville hotels

BEST WESTERN Louisville East

2.5 of 5 Hotel   |   9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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60%
Ranked #43 of 95 hotels in Louisville
A recent review
5 of 5 stars reviewed 1 week ago
Tina D
  • Reviews (162)
  • Photos (64)
  • Amenities
  • Room tips (27)
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162 people have reviewed this hotel

Traveler rating
    60
    39
    36
    19
    8
See reviews for
62
33
9
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Couldn't have asked for nicer staff or a cleaner hotel to stay in. We had complimentary breakfast and it was nice. Being a military family we have stayed in many different hotel. I would have to say this is one of the cleaners one's I've stay in. That including hotels like Hilton and Marriott.

Was this review helpful? Yes 1
Fort Myers
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on our way through Louisville and could not be more happy with our experience. Staff was super friendly, rooms were clean and up to date, breakfast was a hot breakfast and not just d cereal and waffles. We will definitely stay here again!

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you so much!! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!! Sincerely, Lori Garrow... More

Fort Myers, FL
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for the 2014 Kentucky Derby. I've never been to Louisville before so I banked on the reviews to help me locate a reasonable hotel near Churchill Downs. I reserved my room on Expedia weeks before derby tickets went on sale and was able to lock in the price without having to pay a deposit. That... More

Was this review helpful? Yes 1
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Jamie!! HI!! It was really great having you guys stay here this year, and it was my pleasure to make sure you guys had a great time :) Derby is a bucket list item, and I'm glad I could help you and your family and friends enjoy the time here, Louisville is awesome! I also apologize about the delay on... More

United States
1 review
2 of 5 stars Reviewed 1 week ago

The room was very spacious but everything was covered in hair. I got out of the shower (which I was afraid to touch the walls of since there was hair everywhere) and when I grabbed a towel, it was covered in hair and black stuff. The breakfast was good, I assume...it was supposed to be serviced from 6:30am-9:30am but when... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Hi Crystal, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I have had a meeting with my housekeeping manager, and assure you... More

1 review
3 of 5 stars Reviewed 1 week ago

Checkout was not the best. The agent working was having a discussion with someone and it was not very nice. She didn't even put the cell phone down for two minutes to check us out. She was rude and not professional.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Angela, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I spoke with the front desk agent who check your reservation out, and... More

Olean, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

What you can expect from a Best Western Hotel. Clean rooms and helpful staff. Breakfast wasn't as good as other BW hotels...everything was a little over cooked and the french toast was cold. However, it was a pleasant surprise to even have french toast since I have never seen it offered as part of a free breakfast. The only negative... More

Review collected in partnership with Best Western

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Hi Shawn, I hate to hear about the housekeepers taking up the hallway with their carts and linen, I will address this issue with that entire department promptly. I too love french toast, and don't like to hear that it was cold :( We will make sure in the future that it is nice and toasty as is should be.... More

Kansas City, Kansas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff is courteous, the rooms are clean, breakfast is nice with eggs, potatoes, bacon, cereal, and anything else you might want! Check in was fast and they gave me a 10% discount just because I asked if they could give one! Who could ask for more? The price is right!!

Was this review helpful? Yes 1
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you! I always tell people, always ask everywhere you go for any discounts available, the worst that can happen, is we say sorry, there aren't any, but you never know when one is! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,... More

Norwood, OH
Top Contributor
62 reviews 62 reviews
11 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was looking for a hotel that had a suite with separate bedrooms for a girl's weekend with my Mom and sisters. There was only one other hotel that we could find that had suites with queen beds. We actually were planning on stay somewhere else that had a 2 bedroom suite, but it sold out. The location for this... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank ou! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again when you visit Louisville again! I... More

Omaha, Nebraska
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here as we were passing through on our way home. The hotel is pet friendly without exorbitant additional rates which is great. The staff was very friendly. The room was nicely appointed, though the sink was in the main room. WiFi worked and there are lots of good delivery restaurants in the area (we liked the Indian one).... More

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you so much!! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow... More

Lansing, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We would definitely stay there again. Pleasant front desk staff, nicely appointed hotel, good hot breakfast, clean room. Rooms are not huge but comfortable. It's farther back from a main street than you would expect but easily marked. It's a very good hotel for the cost. We didn't have a pet but felt the pet instructions were very fair and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Ann! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow Assistant... More

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Additional Information about BEST WESTERN Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Louisville East 2.5*
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Also Known As:
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#37 Business Hotel in Louisville
Hotel Class
Official Description (provided by the hotel)
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
Number of rooms
101

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