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All 95 Louisville hotels

BEST WESTERN Louisville East

2.5 of 5 Hotel   |   9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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Ranked #43 of 95 hotels in Louisville
A recent review
4 of 5 stars reviewed 1 week ago
WestJordanJim west jordan
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186 people have reviewed this hotel

Traveler rating
    69
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
west jordan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is very friendly but fitness room is poor. Beds comfortable and room very quiet. Old decor but functional. It is quiet and the breakfast is good with three choices on the menu. The pool is tiny and shallow.

Review collected in partnership with Best Western

Was this review helpful? Yes
San Antonio, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights during the PGA Championship. Our room was clean. The location was good. Breakfast was decent. Our room was on the fifth floor and very quiet. The living area furniture/decor was a bit outdated but fine overall.

Was this review helpful? Yes
Montgomery, Alabama
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the best value in our recent experience. We had a very professional, friendly, and helpful staff. We had the best prepared to order free breakfast we have had in any hotel. The gym needs longer hours.

Review collected in partnership with Best Western

Was this review helpful? Yes
Derby, Indiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I always stay at the BW Louisville East for business. I have been staying at this hotel at least 2 nights a week for the last 2 1/2 years and wouldn't consider changing. They always treat me like I own stock in the hotel!

Review collected in partnership with Best Western

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chico, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It provided convenient location to trailer repair shop and attractions. Staff was very helpful with our indeterminate length of stay due to repairs to our trailer and the upcoming PGA championships. We also enjoyed the pool and local restaurants (non-chain)

Review collected in partnership with Best Western

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Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed one night at this hotel. About 10:45pm, someone opened our door. Since I locked the security lock. That person couldn't come in. I cannot imagine what would happen if the person enter in. The next day, I called the hotel and asked for the truth more than 7 times. At last, the manager said there was only one... More

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Glasgow, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Motel Located In Excellent LocationYet Off The Beaten Path So To Speak . Staff Were Very Friendly And Helpful. The Hot Breakfast of Eggs, Sausage, Hash Brown Potatoes, French Toast, Yogurt, Fresh Fruit and Juice Excellent. Would Definitely Stay At Motel When In the Area Again

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you George :) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow... More

Oakdale, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Chose this one because of rates. It was okay but breakfast was very bland. Had biscuits and grave but no sausage in the gravy. Staff seemed nice and efficient. Chose this one because of cost and were looking for a pool. It fit for the most part.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do not add the sausage to the gravy for the guests who cannot eat pork, or may... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 4 weeks ago

We checked into the hotel with a not so friendly desk clerk. Took forever to check in!!! While waiting she placed a call on hold and it kept ringing back to her so she hung up on them. Went to bed woke up with ants all over the vanity, bed, bathroom and even the drawers of the TV stand!! We... More

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More

louisville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Don't stay near the elevator. Very loud. Ask if hotel if filled up. it was on our weekend and couldnt switch rooms. The suite is nice and large but smelled like peppers. The room with sofa bed gets very hot.. Our sofa bed had candy wrappers in it so, check it out before you unpack. There was a basketball conference... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Pamela, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are a hotel and cater to anyone who has a need to stay, and this includes groups and teams, especially during the summer months. I hate to hear that they were rude and hope that when teams are here, that the parents... More

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Additional Information about BEST WESTERN Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Louisville East 2.5*
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Also Known As:
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
Number of rooms
101

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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