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BEST WESTERN Louisville East

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9802 Bunsen Way, Louisville, KY 40299
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BEST WESTERN Louisville East
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BEST WESTERN Louisville East
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301 Reviews from our TripAdvisor Community

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Traveler rating
    109
    80
    65
    30
    17
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113
68
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57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (301)
  • Mar-May only
    (77)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (54)
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So. Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

My family stayed at this Best Western when visiting Louisville and it was great! The front desk people helped give us directions to avoid some of the construction. Rooms were clean and beds were very comfortable.

Review collected in partnership with Best Western

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Columbus
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was en route back home after a horrible week, I had left Arkansas, had made it to Nashville, and decided I wanted to try and make it a few hours closer to home. Began searching for a room and was finding nothing North/East of Louisville all the way past Cincinnati. There was a huge Concert at Paul Brown Stadium,... More 

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St.Louis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel was very nice staff, good breakfast, beds were comfortable. Had some issues with a stopped up sink and t.v that someone used for playing games on that stayed before us, which was not reset for our visit. I guess I would think that those should be checked before the next guest arrive. The front desk did help with... More 

Review collected in partnership with Best Western

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Louisville, Kentucky, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

someone has been smoking in room 422. Have been staying at this hotel off and on for the past several weeks due to the sale of our house. We always reserve either rooms 400 or 422 due to their nice size, microwave and fridge. We are currently in room 422 and upon arrival this weekend we were greeted by the... More 

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Columbia City, Indiana
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Wasn't great, wasn't aweful. The whole building had that old hotel musty smell. The dingy yellow paint color in my room made it feel kinda dirty. The linens smelled clean but there were some stains. Breakfast was ok. The hotel itself was easy to find and had easy access to the highway and shopping.

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Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

1 review
5 of 5 stars Reviewed 1 week ago

Helped us with a last minute emergency due to a lightening strike. Can't thank Chris at the front desk enough. Other hotels in the area were unable and/or didn't try to help in our situation. Chris worked and worked to move things around without interfering with other guest's reservations. Air conditioning never felt so good. Thanks Chris.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. I am very happy to hear that Chris went above and beyond for you and your family. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More 

Derby, Indiana, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stay at this location at least 2 nights a week for business. I wouldn't consider any other location! Staff is exceptional. This is my home away from home. Highly recommend for business or pleasure. Love the Best Western chain for my travel needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. We love you like family here, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.... More 

Lexington, Kentucky, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family loved the suite for the children to have different area, the fridge and microwave are great to have!. Friendly staff and perfect sized pool for relaxing! We stay here every time we stay in Louisville!

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

West Frankfort, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Check in was very fast , Recommended good place to eat , Nice, Check out was terrible , slow and poor speech too. Room was OK at best, little cramped for the money , Nice Bed and pillows.. Poor parking

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Upon walking into this hotel, it smelled of mildew, smoke, and dog. I thought upstair would be better but no....upstairs stinks too. The hotel needs major updating. I kept getting bit by something (I'm assuming fleas?) and the rooms are super humid that your clothes literally stick to your skin. The microwave will not pop a bag of popcorn either.... More 

Was this review helpful? Yes 1
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More 

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