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BEST WESTERN Louisville East

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9802 Bunsen Way, Louisville, KY 40299
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BEST WESTERN Louisville East
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BEST WESTERN Louisville East
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    304 Reviews from our TripAdvisor Community

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    Traveler rating
      110
      81
      65
      31
      17
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    115
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (39)
    Date | Rating
    • English first
    • German first
    • Any
    English first
    • All months
      (304)
    • Mar-May only
      (77)
    • Jun-Aug only
      (108)
    • Sep-Nov only
      (65)
    • Dec-Feb only
      (54)
    All months
    Saint Joseph, Missouri
    2 of 5 stars Reviewed yesterday NEW

    We have stayed in some really nice Best Western hotels but this was not one of them! The front desk clerk was rude and our rooms were in need of updating and repair! Our mirror was coming away from the wall and the bathtub was stained. Also, the rooms could have been cleaner and had an unpleasant smell. The elevator... More 

    Was this review helpful? Yes
    Okc
    Level Contributor
    6 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    We were driving through Kentucky and it got so late we needed to stop for the night. We looked through the site and picked the Best Western due to the reviews and price. So glad we did. The front desk clerk, I wish I had got her name but she checked us in at around 10pm was super nice and... More 

    Was this review helpful? Yes
    Lexington
    1 review
    4 of 5 stars Reviewed 2 days ago NEW

    We had a very comfortable room, and the bed was great The staff was helpful and happy. There was a good selection of items for breakfast. It was so pleasant, I wish we could have stayed another night so we could have used the pool and fitness room as well.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    So. Illinois
    1 review
    5 of 5 stars Reviewed 3 days ago NEW

    My family stayed at this Best Western when visiting Louisville and it was great! The front desk people helped give us directions to avoid some of the construction. Rooms were clean and beds were very comfortable.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Columbus
    Level Contributor
    17 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    3 of 5 stars Reviewed 6 days ago NEW

    I was en route back home after a horrible week, I had left Arkansas, had made it to Nashville, and decided I wanted to try and make it a few hours closer to home. Began searching for a room and was finding nothing North/East of Louisville all the way past Cincinnati. There was a huge Concert at Paul Brown Stadium,... More 

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    St.Louis
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Nice hotel was very nice staff, good breakfast, beds were comfortable. Had some issues with a stopped up sink and t.v that someone used for playing games on that stayed before us, which was not reset for our visit. I guess I would think that those should be checked before the next guest arrive. The front desk did help with... More 

    Review collected in partnership with Best Western

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    Louisville, Kentucky, United States
    Level Contributor
    7 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed 1 week ago

    someone has been smoking in room 422. Have been staying at this hotel off and on for the past several weeks due to the sale of our house. We always reserve either rooms 400 or 422 due to their nice size, microwave and fridge. We are currently in room 422 and upon arrival this weekend we were greeted by the... More 

    Was this review helpful? Yes
    Columbia City, Indiana
    Level Contributor
    4 reviews
    3 of 5 stars Reviewed 2 weeks ago via mobile

    Wasn't great, wasn't aweful. The whole building had that old hotel musty smell. The dingy yellow paint color in my room made it feel kinda dirty. The linens smelled clean but there were some stains. Breakfast was ok. The hotel itself was easy to find and had easy access to the highway and shopping.

    Was this review helpful? Yes
    Lori T, Manager at BEST WESTERN Louisville East, responded to this review

    Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

    1 review
    5 of 5 stars Reviewed 2 weeks ago

    Helped us with a last minute emergency due to a lightening strike. Can't thank Chris at the front desk enough. Other hotels in the area were unable and/or didn't try to help in our situation. Chris worked and worked to move things around without interfering with other guest's reservations. Air conditioning never felt so good. Thanks Chris.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Lori T, Manager at BEST WESTERN Louisville East, responded to this review

    Your business is very important to us and we value your feedback. I am very happy to hear that Chris went above and beyond for you and your family. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More 

    Derby, Indiana, United States
    Level Contributor
    4 reviews
    4 hotel reviews
    5 of 5 stars Reviewed 2 weeks ago

    I stay at this location at least 2 nights a week for business. I wouldn't consider any other location! Staff is exceptional. This is my home away from home. Highly recommend for business or pleasure. Love the Best Western chain for my travel needs.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Lori T, Manager at BEST WESTERN Louisville East, responded to this review

    Your business is very important to us and we value your feedback. We love you like family here, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.... More 

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