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All 95 Louisville hotels

BEST WESTERN Louisville East

2.5 of 5 Hotel   |   9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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61%
Ranked #43 of 95 hotels in Louisville
A recent review
5 of 5 stars reviewed 5 days ago
Charles B ROCHESTER HILLS, United States
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187 people have reviewed this hotel

Traveler rating
    70
    45
    42
    20
    10
See reviews for
74
39
10
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
ROCHESTER HILLS, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff and location we helpfull and kind. The location was close to everything and had easy access to all major roads. The location was very safe and a very clean/well maintained area. There are so many so many great places to eat and places to shop within just a few miles of the Hotel location and the may Automotive... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Charles! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow Assistant... More

west jordan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is very friendly but fitness room is poor. Beds comfortable and room very quiet. Old decor but functional. It is quiet and the breakfast is good with three choices on the menu. The pool is tiny and shallow.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow Assistant General Manger Best... More

San Antonio, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights during the PGA Championship. Our room was clean. The location was good. Breakfast was decent. Our room was on the fifth floor and very quiet. The living area furniture/decor was a bit outdated but fine overall.

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Andrea! Your business is very important to us and we value your feedback. We are always in the process of updating our hotel, and the furniture is one of the items we are working on getting replaced. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior... More

Montgomery, Alabama
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the best value in our recent experience. We had a very professional, friendly, and helpful staff. We had the best prepared to order free breakfast we have had in any hotel. The gym needs longer hours.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. We will look into longer hours for our gym. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us... More

Derby, Indiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I always stay at the BW Louisville East for business. I have been staying at this hotel at least 2 nights a week for the last 2 1/2 years and wouldn't consider changing. They always treat me like I own stock in the hotel!

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thanks Angela, we are practically family now! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.... More

chico, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

It provided convenient location to trailer repair shop and attractions. Staff was very helpful with our indeterminate length of stay due to repairs to our trailer and the upcoming PGA championships. We also enjoyed the pool and local restaurants (non-chain)

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Eric! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow Assistant... More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stayed one night at this hotel. About 10:45pm, someone opened our door. Since I locked the security lock. That person couldn't come in. I cannot imagine what would happen if the person enter in. The next day, I called the hotel and asked for the truth more than 7 times. At last, the manager said there was only one... More

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. We also understand that you were robbed at a hotel the night before in... More

Glasgow, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Motel Located In Excellent LocationYet Off The Beaten Path So To Speak . Staff Were Very Friendly And Helpful. The Hot Breakfast of Eggs, Sausage, Hash Brown Potatoes, French Toast, Yogurt, Fresh Fruit and Juice Excellent. Would Definitely Stay At Motel When In the Area Again

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Thank you George :) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Garrow... More

Oakdale, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Chose this one because of rates. It was okay but breakfast was very bland. Had biscuits and grave but no sausage in the gravy. Staff seemed nice and efficient. Chose this one because of cost and were looking for a pool. It fit for the most part.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do not add the sausage to the gravy for the guests who cannot eat pork, or may... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 4 weeks ago

We checked into the hotel with a not so friendly desk clerk. Took forever to check in!!! While waiting she placed a call on hold and it kept ringing back to her so she hung up on them. Went to bed woke up with ants all over the vanity, bed, bathroom and even the drawers of the TV stand!! We... More

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More

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Additional Information about BEST WESTERN Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Louisville East 2.5*
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Also Known As:
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western

64 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#39 Business Hotel in Louisville
Hotel Class
Official Description (provided by the hotel)
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
Number of rooms
101

Questions & Answers

Questions? Get answers from BEST WESTERN Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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