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BEST WESTERN Louisville East

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9802 Bunsen Way, Louisville, KY 40299
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BEST WESTERN Louisville East
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BEST WESTERN Louisville East
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260 reviews from our community

Traveler rating
    96
    71
    54
    25
    14
See reviews for
95
57
13
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
  • All months
    (260)
  • Mar-May only
    (60)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (55)
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1 review
4 of 5 stars Reviewed yesterday NEW

Best Western is a great place for families to stay. We stayed here to attend Thunder over Louisville. Place is located close to downtown Louisville. Quality of food and room was great. Price was excellent. We will stay here again when visiting Louisville area. It is a great place for families to stay as the rooms are very large. We... More 

Review collected in partnership with Best Western

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United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our family traveled to Louisville to attend a tournament at the Expo center. It was a short 15 minute drive to the center. The hotel staff was friendly and helpful. The rooms were clean and spacious though beds could be more comfortable. Great to have a refrigerator and microwave in our room. The breakfast each morning was nice and great... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I continue to visit this hotel each time I am in Louisville (which is quite often due to family living there) and have no real complaints. It is on the small side, but the rooms are quite nice and internet and breakfast are included. I cannot see why anyone would be unhappy with this choice.

Review collected in partnership with Best Western

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Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was updated and nice. Bed comfortable. Bathroom showed a lot of wear . The vanity was directly across from the bed in the King room which was awkward.Near a lot of restaurants. Not too far from Bourbon trail tours. Free breakfast was excellent. I was more like a restaurant buffet. The breakfast area was clearly a restaurant/bar at... More 

Was this review helpful? Yes 1
Lexington, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was very satisfactory and a better value than many in the areas. The breakfast was good and plentiful. Staff was accommodating for early check-in and eager to be helpful. I was pleased with my choice of this hotel. It was just what I needed for an overnight business trip. The internet access worked well. It went out once... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was wonderful for our quick weekend trip to Louisville. It was close to the outlet mall and convenient to downtown. The room was very clean and comfortable. The staff was exceptional. I would definitely stay here again.

Review collected in partnership with Best Western

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Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The owner and manager of this property are amazing,they really go out of their way to make sure you feel as if you are family.The rest of the staff is great as well from the front of the house to the back they are amazing

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Thank you so much! I love to hear that you enjoyed your stay, and we try to make everyone comfortable while they are here, and treat them like extended family. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More 

Boonville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We enjoyed the time away.We didn't like the drive we had to get to down town, and the outlet mall.Our stay at Best Western was nice, we even went swimming.First time my husband has been a pool in 10 years,loved it.

Review collected in partnership with Best Western

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Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Carmen :) So how'd he do in the pool after so many years? I am so glad to hear you guys had such a good time, and I don't enjoy the trip downtown either with the bridge construction, hopefully it will be over soon! Your business is very important to us and we value your feedback. By telling... More 

Campbellsville, Kentucky
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our second stay at this hotel. Staff is always very friendly and helpful. My granddaughter loved the pool and hot tub. Room was very comfortable and clean. The free breakfast is excellent and more items than you would expect. This hotel is my first pick whenever my family and I are in the area. It is very close... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Thank you Rosanne! It was really great getting to meet you and the kids, I hope the game went well! I also want to thank you for taking your time to talk with me, I love meeting new people! Your business is very important to us and we value your feedback. By telling us what you liked about your stay... More 

Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 3 weeks ago

They were very unprepared and disorganized at our check-in even with clear, printed reservations. Then dropped one of our group's 5 rooms on the 3rd night, causing an unnecessary waste of time. Disappointing for what is usually a good hotel chain.

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Lori T, Manager at BEST WESTERN Louisville East, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More 

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