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BEST WESTERN Louisville East

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9802 Bunsen Way, Louisville, KY 40299
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BEST WESTERN Louisville East
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BEST WESTERN Louisville East
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263 reviews from our community

Traveler rating
    96
    72
    56
    25
    14
See reviews for
98
57
13
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (63)
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South Milwaukee, Wisconsin
2 reviews
4 of 5 stars Reviewed yesterday NEW

My husband and I were on our way back home from spending the winter months in Alabama. For the price paid we were pleasantly surprised at how nice the hotel and rooms were kept (very clean). Staff at the hotel were friendly and helpful. Free breakfast is a great way too start off your day, and the one provided was... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

This Best Western was a decent place. It needs to be updated, but other than that it was good. We were in town for a soccer tournament and had an early game Saturday morning. The staff was nice enough to open the breakfast area early so we could grab a quick bite. The kids enjoyed the pool. We had a... More 

Review collected in partnership with Best Western

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West Chester, Ohio
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The woman that was working the front desk when we arrived was very friendly and helpful. The free breakfast was better than average. The shower water pressure / volume was below average. If I had to do it over again, I would have tried to select a hotel that had washers and dryers.

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1 review
4 of 5 stars Reviewed 1 week ago

Best Western is a great place for families to stay. We stayed here to attend Thunder over Louisville. Place is located close to downtown Louisville. Quality of food and room was great. Price was excellent. We will stay here again when visiting Louisville area. It is a great place for families to stay as the rooms are very large. We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

I hope you guys enjoyed Thunder Over Louisville! I am happy to hear you had a great stay with us :) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

Our family traveled to Louisville to attend a tournament at the Expo center. It was a short 15 minute drive to the center. The hotel staff was friendly and helpful. The rooms were clean and spacious though beds could be more comfortable. Great to have a refrigerator and microwave in our room. The breakfast each morning was nice and great... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

I will look into the internet issues and get those fixed, but I am happy to hear your stay was a great one! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and... More 

1 review
5 of 5 stars Reviewed 1 week ago

I continue to visit this hotel each time I am in Louisville (which is quite often due to family living there) and have no real complaints. It is on the small side, but the rooms are quite nice and internet and breakfast are included. I cannot see why anyone would be unhappy with this choice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

I hope you choose to stay with us each time you visit your family :) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was updated and nice. Bed comfortable. Bathroom showed a lot of wear . The vanity was directly across from the bed in the King room which was awkward.Near a lot of restaurants. Not too far from Bourbon trail tours. Free breakfast was excellent. I was more like a restaurant buffet. The breakfast area was clearly a restaurant/bar at... More 

Was this review helpful? Yes 1
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was very satisfactory and a better value than many in the areas. The breakfast was good and plentiful. Staff was accommodating for early check-in and eager to be helpful. I was pleased with my choice of this hotel. It was just what I needed for an overnight business trip. The internet access worked well. It went out once... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

I am happy to hear that you enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful for our quick weekend trip to Louisville. It was close to the outlet mall and convenient to downtown. The room was very clean and comfortable. The staff was exceptional. I would definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lori Tamplin Assistant General Manger Best... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The owner and manager of this property are amazing,they really go out of their way to make sure you feel as if you are family.The rest of the staff is great as well from the front of the house to the back they are amazing

Was this review helpful? Yes
Lori T, Manager at BEST WESTERN Louisville East, responded to this review

Thank you so much! I love to hear that you enjoyed your stay, and we try to make everyone comfortable while they are here, and treat them like extended family. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More 

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