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Springhill Suites Louisville Airport

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820 Phillips Lane, Louisville, KY 40209
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Springhill Suites Louisville Airport
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Springhill Suites Louisville Airport
Springhill Suites Louisville Airport
Springhill Suites Louisville Airport
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123 reviews from our community

Traveler rating
    52
    47
    17
    4
    3
See reviews for
42
20
8
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Keystone Heights, Florida
Top Contributor
72 reviews 72 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was great , and the room was perfect ! Couldn't have asked for a better place to stay while being so close to the convention center .They had a shuttle to take us just about every where we needed to good . Would recommend this hotel to family and friends !

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

April, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is our second visit to the hotel. We chose it for the close proximity to Bellarmine University. The staff is very kind and professional. Our room was clean and importantly, quiet. The breakfast area was quite busy, one never waited for food .... Unless you were making a waffle! Surprisingly, the only downside for us was the bed. The... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Marie B, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

ohio
Top Contributor
133 reviews 133 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stay in this area quite a bit, and this was my first time at the SpringHill suites. The hotel, and the service were both very good, and the rooms were very comfortable. There is a nice hotel lobby/gathering area which is good for groups, and the hotel is very convenient to the highway. Beds were very comfortable, and it... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Livetotravel, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

1 review
5 of 5 stars Reviewed February 10, 2015

I checked in with Donna about 4 pm and she was wonderful and very polite. She gave us recommendations for restaurants and directions. Every time we walked in the door we were greated, and it felt very welcoming. I checked out with Krista and she was friendly. Breakfast was good for it to be free it offered hot and cold... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Fifffdromflorida. We just want to thank you for taking the time to stay with us and fillout a trip advisor comment. We appreciate your feedback and will share this with the staff. We want every guest to have an enjoyable stay with us. Sincerely, Chad McCubbin Asst. General Manager SpringHill Suites Louisville Airport More 

Cary, North Carolina
Top Contributor
292 reviews 292 reviews
44 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed December 23, 2014

Staff was very helpful & friendly. Very good physical condition. We were for Fri & Sat nights for a football game. Very easy to get to both the stadium & the airport. There are 5 or 6 other hotels all withing 3-5 min walking time but you need to drive to get to restaurants. Typical Springhill breakfast with a lot... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Levon, We just want to thank you for taking the time to stay with us and fillout a trip advisor comment. We appreciate your feedback and will share this with the staff. We want every guest to have an enjoyable stay with us. Sincerely, Chad McCubbin Asst. General Manager SpringHill Suites Louisville Airport More 

Calgary, Canada
Top Contributor
108 reviews 108 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 13, 2014

Needed place to stay close to airport since I was arriving after supper and wanted to get an early start in AM. Very nice suite - so large I only used half the room. Front desk recommended a food delivery service, and had a cooler for beer to go with the food. Cable on flat screen TV was good. Wifi... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Food Reviewer 45, We just want to thank you for taking the time to let us know how your stay was. We take great pride in making every guest have an enjoyable stay. We hope to see you again when you are passing through. Sincerely, Chad McCubbin More 

Auckland, New Zealand
Contributor
18 reviews 18 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 2, 2014

We stayed in two rooms over five nights. The rooms are very spacious, clean and quiet. There was a constant supply of fresh fruit in the lobby area. However, we all had constant issues with both wifi connection (non-existant after 10:30 pm) for three days and wired connection (never worked). The front desk helped by giving us a number to... More 

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Nod101, We just want to thank you for letting us know how your stay was. We take these comments very serious. We strive for great customer service. Sincerely, Chad McCubbin More 

athens,tn
Contributor
20 reviews 20 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 1, 2014

Recently stayed 3 nights, using points. The staff was extremely welcoming and all areas of the hotel were clean. We had to turn the air conditioner down to 55 for the room to cool off, but it did cool off. The first night we were there (a Friday morning,) my daughter woke up at 3 AM scared because it sounded... More 

Was this review helpful? Yes 2
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Paintmama, We just want to thank you for letting us know how your stay was. We strive on great customer service and want every guest to have an enjoyable stay. We hope to see you again in the future. Sincerely, Chad McCubbin More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014

This hotel was fantastic. Nice big suite rooms, comfortable bed and pillows, microwave and fridge, big walk in shower, indoor pool & fitness area & nice free breakfast. My only complaints are the indoor pool was cold and the tiles in the shower had a little mold. Other then that the rooms were clean, the staff was friendly and I... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Sam, We appreciate you taking the time to let us know how your stay was. We hope to see you again in the future. We strive to bring great customer service and hope every guest has a enjoyable stay. Sincerely, Chad McCubbin More 

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 26, 2014

We stayed 1 night at this hotel while in town. Check in was quick and easy as I had reserved online thru Travelocity. Friendly service at front desk, both checking in and out. We had a king suite, which was nice and large. Comfy bed too! Nice walk in shower with hot water. A big perk was the free breakfast... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Jodi, We appreciate you taking the time to let us know of your stay. We strive to give the best customer service possible. We want every guest to feel important and enjoy there stay. We hope you will come back in the future. Sincerely, Chad McCubbin More 

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