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All 97 Louisville hotels

Springhill Suites Louisville Airport

3.0 of 5 Hotel   |   820 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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Ranked #30 of 97 Hotels in Louisville
A recent review
4 of 5 stars reviewed 2 weeks ago
food_reviewer45 Calgary, Canada
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118 reviews from our community

Traveler rating
    51
    43
    17
    4
    3
See reviews for
41
19
8
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Top Contributor
94 reviews 94 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed place to stay close to airport since I was arriving after supper and wanted to get an early start in AM. Very nice suite - so large I only used half the room. Front desk recommended a food delivery service, and had a cooler for beer to go with the food. Cable on flat screen TV was good. Wifi... More

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Food Reviewer 45, We just want to thank you for taking the time to let us know how your stay was. We take great pride in making every guest have an enjoyable stay. We hope to see you again when you are passing through. Sincerely, Chad McCubbin More

Auckland, New Zealand
Contributor
17 reviews 17 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in two rooms over five nights. The rooms are very spacious, clean and quiet. There was a constant supply of fresh fruit in the lobby area. However, we all had constant issues with both wifi connection (non-existant after 10:30 pm) for three days and wired connection (never worked). The front desk helped by giving us a number to... More

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Nod101, We just want to thank you for letting us know how your stay was. We take these comments very serious. We strive for great customer service. Sincerely, Chad McCubbin More

athens,tn
Contributor
20 reviews 20 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed 3 nights, using points. The staff was extremely welcoming and all areas of the hotel were clean. We had to turn the air conditioner down to 55 for the room to cool off, but it did cool off. The first night we were there (a Friday morning,) my daughter woke up at 3 AM scared because it sounded... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Paintmama, We just want to thank you for letting us know how your stay was. We strive on great customer service and want every guest to have an enjoyable stay. We hope to see you again in the future. Sincerely, Chad McCubbin More

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel was fantastic. Nice big suite rooms, comfortable bed and pillows, microwave and fridge, big walk in shower, indoor pool & fitness area & nice free breakfast. My only complaints are the indoor pool was cold and the tiles in the shower had a little mold. Other then that the rooms were clean, the staff was friendly and I... More

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Sam, We appreciate you taking the time to let us know how your stay was. We hope to see you again in the future. We strive to bring great customer service and hope every guest has a enjoyable stay. Sincerely, Chad McCubbin More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed 1 night at this hotel while in town. Check in was quick and easy as I had reserved online thru Travelocity. Friendly service at front desk, both checking in and out. We had a king suite, which was nice and large. Comfy bed too! Nice walk in shower with hot water. A big perk was the free breakfast... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Jodi, We appreciate you taking the time to let us know of your stay. We strive to give the best customer service possible. We want every guest to feel important and enjoy there stay. We hope you will come back in the future. Sincerely, Chad McCubbin More

Top Contributor
69 reviews 69 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Big room, clean, but like most Marriott hotels in need of updating and modernizing. A few issues, but Manager addressed them quickly. I would suggest if only for one night. Food is not what I expected, free breakfast, but it did not look good.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Indio, I greatly appreciate you sharing your experience at our facility. As your comments have been heard. We appreciate you letting us know what we need to look at going forward. We will address this with the staff. Thanks Chad McCubbin More

Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2014

I checked in about 11 PM. Anna at the front desk was very helpful and friendly. Room was fine when I checked in, mostly because I went straight to bed. The next morning I went to get in the shower and even with out my contacts in, the FILTH/mold was overwhelming. Had I not been completely naked and in a... More

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James S, General Manager at Springhill Suites Louisville Airport, responded to this review

I greatly appreciate you sharing your experience at our facility. As your comments suggests I am embarrassed and applauded by the condition of our room. I have shared your review with our team and we are all disappointed we allowed this to occur. Please accept my sincere apologies and would welcome the opportunity to speak with you; my direct line... More

Benton, Kentucky
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 5, 2014 via mobile

Took daughter to Louisville to visit a college. This was one of the hotels the college recommended. Small suit room. Two queen beds and small sitting area with fold out couch, chair and desk and chair. Room has fridge and microwave. Fridge wasn't working and maintenance staff replaced quickly. Front desk staff very friendly. Received special rate because of college... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Brian, Thank you so very much for you kind review. It is nice to hear great feedback on the things we have to offer. We are looking forward to your next visit. Sincerely Chad McCubbin More

ohio
1 review
5 of 5 stars Reviewed September 13, 2014

I great appreciate the staff for the excellent experience that my daughter and her family had staying at this location over the labor day weekend. The manager of the hotel worked me on all aspects of the charges so that my daughters family would have a worry free stay. Communication was excellent and there were no flaws in the stay.... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

edgarinohio96, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. Chad McCubbin Asst. General Manager More

1 review
5 of 5 stars Reviewed September 7, 2014

My family and I stayed at Springhill Suites during a weekend trip and was very pleased with our stay. The staff was exceptional and our rooms were clean and kept up very well. The website was very easy to maneuver for making a reservation. When I visit Louisville again I will definitely stay here.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Jevelyn, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. Sincerely, Chad McCubbin Asst General Manger More

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Additional Information about Springhill Suites Louisville Airport

Address: 820 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Louisville Airport 3*
Number of rooms: 120
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Also Known As:
Springhill Suites Louisville Airport Hotel Louisville

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