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Springhill Suites Louisville Airport

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820 Phillips Lane, Louisville, KY 40209
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Springhill Suites Louisville Airport
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Springhill Suites Louisville Airport
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138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin, TN
Level Contributor
106 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a business trip and I needed to be close to Freedom Hall. That was only about a mile away, and Kentucky Kingdom was about the same. This hotel was very clean, and I like their policy of using bedspreads that can be washed between guests. as well as soft towels. Apparently that's something that's happening at Marriott properties... More 

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Level Contributor
9 reviews
4 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and children stayed here for an evening. In the morning when my family was getting ready to leave my two young children were trapped in the hotel room bathroom for over 2 hours. To make matters worse when my husband called down to the front desk the woman laughed at him, and told him to try a coin... More 

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charlotte
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice welcome from front desk, efficient check-in, clean & quiet room, reasonably comfortable beds, asked for lots of extra towels & pillows which were promptly delivered; the free breakfast has a very good selection of items, super location (for our needs as we were shuttling back & forth across Watterson Xpressway). Overall, as long as you don't need "plush" this... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

dtravOKT, We just want to thank you for taking the time to let us know how your stay was. We strive for great customer service. We hope to see you again in the future. Sincerely, Chad McCubbin Assistant Manager More 

Cedar Hill, TN
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My party of 5 stayed one night on 06/16/15. Room cost - $184.55 Pros - Hotel and our room were very clean. Staff was well dressed and personable. The free breakfast is the BOMB - scrambled eggs, link sausages, fresh fruit, hard boiled eggs, sliced cheese, sliced ham, muffins, bagels, breads, cereal, toast, yogurt, oatmeal (toppings include chocolate chips, brown... More 

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

KittyKiss, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are disappointed to hear that you didnt have a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will follow up with... More 

Germantown, Tennessee
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed three days for business trip. Property in great shape - fits Marriott standard well. Location a plus - close proximity to airport, convention center, and Univ of Louisville. Only 10 min downtown via local streets. No issues with service, good, room setup. Healthclub adequate and included range of dumbells.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

James, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for... More 

Arlington, Tennessee
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room is what you'd expect at Springhill. Only complaint is a poorly engineering bathroom layout (shower opens right on top of toilet.) Breakfast is free and par for the course. Convenient to interstate and airport.

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Chris B, We just want to thank you for taking the time to let us know how your stay was. We strive for great customer service. We will look at the area mentioned. Once again thank you for taking the time to let us know as we hope to see you again in the future. Sincerely, Chad McCubbin Assistant General... More 

Indianapolis, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 29, 2015

During Memorial Weekend my family stayed here so that we can go to the Mega Cavern. Our room was barely clean. The shower faucet almost detached from the wall. The corners of the floor was dirty with a red stain in the corner by the tub. The shower head barely worked. The water was filling up in the tub due... More 

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Monique, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are disappointed to hear that you didnt have a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will follow up with... More 

Ohio
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stayed here for the Kentucky Derby week. May 1,2015. The staff at the hotel could not be any better. The breakfast was superior and since Derby week they even served us a happy hour at 5 PM. Would stay here again and again.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Aussie Ohio, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Hartland, Michigan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 25, 2015

We've stayed here 2x now, for a big event at the Expo Center. Rooms are clean and spacious. The frosted sliding bathroom doors didn't bother us in the least. Slept great. Staff was very courteous. Free Wifi & a pool for the kids. That's all we needed. Paying for parking...boo! We'll see you again next May for the National Archery... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Christine, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

San Francisco, California
Level Contributor
139 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed May 24, 2015

This is a great property. It is conveniently located near the airport, and downtown is a 15-minute drive away. There are several restaurants and shops nearby. The lobby is spacious, clean, and inviting. The staff are friendly and helpful. My room was spacious and clean. The internet speed was fast. The breakfast was delicious. The fitness center was average (just... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Derick, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

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