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Springhill Suites Louisville Airport

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820 Phillips Lane, Louisville, KY 40209
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1 room 1 guest
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Springhill Suites Louisville Airport
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143 Reviews from our TripAdvisor Community

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Traveler rating
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    53
    21
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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South Bend, Indiana
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We live in northwest Indiana and wanted a last minute family trip. After reading reviews, we settled on this hotel because of the proximity to Kentucky Kingdom and Hurricane Bay. Our room was clean, and recently (the day before) had carpets replaced. The bathroom was clean, but had old grout that needs replaced/updated next. Bed was comfortable and clean. We... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

allenpartyof4, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Nashville, Tennessee
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was there for an event at the Crown Plaza (next door) but they were sold out of rooms...boy, I'm glad they were. This little hotel was very comfortable, clean and had a great staff! I would definitely stay here for the next event!

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

wccope, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Kansas City
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 30, 2015

This hotel was right next to the airport and close to all downtown Louisville attractions. The area was a little shady however and probably not a place to be after dark. The hotel is a little worn and outdated with tiles loose in the bathroom and carpet and edging falling off or worn in halls and rooms. They were starting... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

KCKD, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Newburgh, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

Stayed for one night. Clean room, nice amount of space to sit and relax. Bathroom very clean and well stocked. Beds and pillows comfortable. Very nice complimentary deluxe breakfast. Ample parking. Nice, clean indoor pool. Free wi-fi for hotel guests.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Amy D, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Level Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 11, 2015

2nd closest hotel to the Lebowskifest. Professional staff Rooms were clean and very large and comfortable Restaurants close by Nice pool and fitness room. Complementary breakfast was about what you'd expect. Get there early or your waiting at the waffle maker

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

indyizzy, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Franklin, TN
Level Contributor
111 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed July 2, 2015

This was a business trip and I needed to be close to Freedom Hall. That was only about a mile away, and Kentucky Kingdom was about the same. This hotel was very clean, and I like their policy of using bedspreads that can be washed between guests. as well as soft towels. Apparently that's something that's happening at Marriott properties... More 

Was this review helpful? Yes 2
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Battleground Travel, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 1, 2015 via mobile

My husband and children stayed here for an evening. In the morning when my family was getting ready to leave my two young children were trapped in the hotel room bathroom for over 2 hours. To make matters worse when my husband called down to the front desk the woman laughed at him, and told him to try a coin... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

7parrotheads, We first just want to thank you for taking the time to let us know how your stay was. We strive for great customer service and have let you down. We apologize for the lock of the door and have brought this to the attention of the management staff. We hope you will give us another chance in the... More 

charlotte
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 22, 2015

Nice welcome from front desk, efficient check-in, clean & quiet room, reasonably comfortable beds, asked for lots of extra towels & pillows which were promptly delivered; the free breakfast has a very good selection of items, super location (for our needs as we were shuttling back & forth across Watterson Xpressway). Overall, as long as you don't need "plush" this... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

dtravOKT, We just want to thank you for taking the time to let us know how your stay was. We strive for great customer service. We hope to see you again in the future. Sincerely, Chad McCubbin Assistant Manager More 

Cedar Hill, TN
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

My party of 5 stayed one night on 06/16/15. Room cost - $184.55 Pros - Hotel and our room were very clean. Staff was well dressed and personable. The free breakfast is the BOMB - scrambled eggs, link sausages, fresh fruit, hard boiled eggs, sliced cheese, sliced ham, muffins, bagels, breads, cereal, toast, yogurt, oatmeal (toppings include chocolate chips, brown... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

KittyKiss, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are disappointed to hear that you didnt have a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will follow up with... More 

Germantown, Tennessee
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 13, 2015

Stayed three days for business trip. Property in great shape - fits Marriott standard well. Location a plus - close proximity to airport, convention center, and Univ of Louisville. Only 10 min downtown via local streets. No issues with service, good, room setup. Healthclub adequate and included range of dumbells.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

James, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for... More 

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