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All 96 Louisville hotels

Springhill Suites Louisville Airport

3.0 of 5 Hotel   |   820 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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77%
Ranked #33 of 96 hotels in Louisville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Keliauja Chicago, Illinois
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87 people have reviewed this hotel

Traveler rating
    36
    33
    13
    3
    2
See reviews for
31
11
7
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Driving home from Florida this was an easy exit off the expressway. Very convenient location, hotel is not big but conveniently laid out. Family of 5 had a suite and it was perfect. Two beds and a pull out couch. Breakfast was nice. Only disadvantage was the airport noise and traffic.

Was this review helpful? Yes
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you so much for your feedback. I am sorry for the Airplane noise that does come at times with our property. Hopefully it was not to bad. Thank you for staying with us. Sincerely Simone Mangold FOM More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

We do not have enough words to express the quality of our experience... Our family came to Louisville to handle some very important business that required a last minute stay. The online experience was quick and easy - upon arrival we were greeted with such warmth and appreciation. It seemed as if they were expecting us and knew that we... More

Was this review helpful? Yes
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you so very much for you great feedback. I will make sure that i will let Earlene, Pam and Erika know about the impact they had on you. Thank you so much! We are looking forward serving you again here at Springhill Suites in the near future. Sincerely Simone Mangold FOM More

charlotte nc
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights at this hotel and have nothing but positive things to say about the staff service and the location. It was a very busy weekend with a large convention in town but the staff was very helpful in helping us navigate around town. The room was spotless and very comfortable. Two thumbs Up for this hotel. We... More

Was this review helpful? Yes
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you very much for your kind review. We appreciate any and all Feedback and are looking forward seeing you again in the near future. Sincerely Simone Mangold FOM More

Bluefield, Virginia
1 review
4 of 5 stars Reviewed March 4, 2014

Stayed here one weekend while visiting with a few friends. Everything was pretty great (except for the large crowds of teens in town for some kind of camp function, but the hotel had nothing to do with that). The location is good for walking around downtown, which I enjoy. The only real complaint I have was the shower. The water... More

Was this review helpful? Yes
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you for the feedback. We have adressed it and getting it corrected. Thanks again for staying with us. Sincerely Simone Mangold More

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

Myself, my wife, and various family members recently had occasion to spend a few days at the Springhill Suites, near the airport, in Louisville,KY. The facility and room accomodations were immaculate, while the continental breakfast was the most expansive I've ever encountered during my travels. The staff were friendly, knowledgeable, and eager to make our stay as comfortable as possible.... More

Was this review helpful? Yes 1
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you very much for taking the time and writing your kind review. It was our pleasure putting your family together. We are looking forward seeing you again in June. Thanks again for your visit here at Springhill Suites Louisville Airport. More

Tinley Park, Illinois
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 18, 2014 via mobile

Loud heater kept me up most of the night. Needs updating, shower area needs detailed cleaning. Staff was friendly with the exception of breakfast staff who was rude and annoyed that we showed up 5 minutes late, with plenty of food still available.

Was this review helpful? Yes 2
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you for your feedback! I hope you let the Front Desk know about the Heater and Shower Issue so we can get it adressed with the apropriate departments. I am sorry that it was not properly maintained to begin with. I am truly sorry about the Breakfast Attendent. She is usually a very fun and outgoing individual and it... More

Top Contributor
100 reviews 100 reviews
44 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 8, 2013

I stayed here for a night and had a good experience. The staff was very friendly and accommodating. They even packed me a breakfast to go when I told them I had to leave before breakfast started. The location is convenient to get to the airport. Not many places to eat nearby but they do have a shuttle to take... More

Was this review helpful? Yes
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you for your review. I hope you enjoyed your Breakfast to go. It was great having you here and we are looking forward seeing you again in the future. Sincerely Simone Mangold More

southern Illinois
Top Contributor
91 reviews 91 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 31, 2013

We discovered this location last summer and we knew that this would be our "go to" place while traveling in Louisville. In fact, we stayed at this location for two separate trips in August. The first trip was just for my husband and I (king room) and the second was a trip with our three kids (double beds). Both hotel... More

Was this review helpful? Yes 1
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you so very much for you kind review. It is nice to hear great feedback on the things we have to offer, including our new and improved Breakfast. We are looking forward to your next visit. Sincerely Simone Mangold More

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 23, 2013

Stayed one night 10.22.13. Room was oddly layed out, moderately clean, bed comfortable. Has a single tv that can only be watched from either the sitting area or the bed area, a small tv that kept flashing bright pink, back to picture, pink, picture, you get it. Bath tub would not drain and was still full when I checked out... More

Was this review helpful? Yes 2
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you for y our feedback. I hope you made the Front Desk aware of your TV problems so we can assure to get the problem resolved. The same goes for the Tub. I apologize for the inconvenience this may have caused you. Sincerely Simone Mangold More

Centralia, Illinois, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 19, 2013

The staff was all very friendly and helpful for the most part. But we were in the room next to the maintenance room. It was a constant banging when the door shut at all hours of the day and night. I understand that we were by the airport but we have stayed at hotels by Lambert Airport in St. Louis... More

Was this review helpful? Yes 2
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Thank you for your feedback. I would like to apologize for the problems you encountered. This is not how we wanted you to experience our hotel and we hope you will give us another chance in the future. Just contact me direct for reservations. Sincerely Simone Mangold More

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Additional Information about Springhill Suites Louisville Airport

Also Known As:
Springhill Suites Louisville Airport Hotel Louisville
Springhill Suites Louisville Airport Hotel
Springhill Suites Louisville
Address: 820 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Louisville Airport 3*
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