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Springhill Suites Louisville Airport

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820 Phillips Lane, Louisville, KY 40209
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Springhill Suites Louisville Airport
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Springhill Suites Louisville Airport
Springhill Suites Louisville Airport
Springhill Suites Louisville Airport
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121 reviews from our community

Traveler rating
    52
    45
    17
    4
    3
See reviews for
41
20
8
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ohio
Top Contributor
128 reviews 128 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars NEW

We stay in this area quite a bit, and this was my first time at the SpringHill suites. The hotel, and the service were both very good, and the rooms were very comfortable. There is a nice hotel lobby/gathering area which is good for groups, and the hotel is very convenient to the highway. Beds were very comfortable, and it... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I checked in with Donna about 4 pm and she was wonderful and very polite. She gave us recommendations for restaurants and directions. Every time we walked in the door we were greated, and it felt very welcoming. I checked out with Krista and she was friendly. Breakfast was good for it to be free it offered hot and cold... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Fifffdromflorida. We just want to thank you for taking the time to stay with us and fillout a trip advisor comment. We appreciate your feedback and will share this with the staff. We want every guest to have an enjoyable stay with us. Sincerely, Chad McCubbin Asst. General Manager SpringHill Suites Louisville Airport More 

Cary, North Carolina
Top Contributor
287 reviews 287 reviews
44 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed December 23, 2014

Staff was very helpful & friendly. Very good physical condition. We were for Fri & Sat nights for a football game. Very easy to get to both the stadium & the airport. There are 5 or 6 other hotels all withing 3-5 min walking time but you need to drive to get to restaurants. Typical Springhill breakfast with a lot... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Levon, We just want to thank you for taking the time to stay with us and fillout a trip advisor comment. We appreciate your feedback and will share this with the staff. We want every guest to have an enjoyable stay with us. Sincerely, Chad McCubbin Asst. General Manager SpringHill Suites Louisville Airport More 

Calgary, Canada
Top Contributor
105 reviews 105 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 13, 2014

Needed place to stay close to airport since I was arriving after supper and wanted to get an early start in AM. Very nice suite - so large I only used half the room. Front desk recommended a food delivery service, and had a cooler for beer to go with the food. Cable on flat screen TV was good. Wifi... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Food Reviewer 45, We just want to thank you for taking the time to let us know how your stay was. We take great pride in making every guest have an enjoyable stay. We hope to see you again when you are passing through. Sincerely, Chad McCubbin More 

Auckland, New Zealand
Contributor
18 reviews 18 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 2, 2014

We stayed in two rooms over five nights. The rooms are very spacious, clean and quiet. There was a constant supply of fresh fruit in the lobby area. However, we all had constant issues with both wifi connection (non-existant after 10:30 pm) for three days and wired connection (never worked). The front desk helped by giving us a number to... More 

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Nod101, We just want to thank you for letting us know how your stay was. We take these comments very serious. We strive for great customer service. Sincerely, Chad McCubbin More 

athens,tn
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 1, 2014

Recently stayed 3 nights, using points. The staff was extremely welcoming and all areas of the hotel were clean. We had to turn the air conditioner down to 55 for the room to cool off, but it did cool off. The first night we were there (a Friday morning,) my daughter woke up at 3 AM scared because it sounded... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Paintmama, We just want to thank you for letting us know how your stay was. We strive on great customer service and want every guest to have an enjoyable stay. We hope to see you again in the future. Sincerely, Chad McCubbin More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014

This hotel was fantastic. Nice big suite rooms, comfortable bed and pillows, microwave and fridge, big walk in shower, indoor pool & fitness area & nice free breakfast. My only complaints are the indoor pool was cold and the tiles in the shower had a little mold. Other then that the rooms were clean, the staff was friendly and I... More 

Was this review helpful? Yes 1
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Sam, We appreciate you taking the time to let us know how your stay was. We hope to see you again in the future. We strive to bring great customer service and hope every guest has a enjoyable stay. Sincerely, Chad McCubbin More 

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 26, 2014

We stayed 1 night at this hotel while in town. Check in was quick and easy as I had reserved online thru Travelocity. Friendly service at front desk, both checking in and out. We had a king suite, which was nice and large. Comfy bed too! Nice walk in shower with hot water. A big perk was the free breakfast... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Jodi, We appreciate you taking the time to let us know of your stay. We strive to give the best customer service possible. We want every guest to feel important and enjoy there stay. We hope you will come back in the future. Sincerely, Chad McCubbin More 

Top Contributor
69 reviews 69 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 26, 2014

Big room, clean, but like most Marriott hotels in need of updating and modernizing. A few issues, but Manager addressed them quickly. I would suggest if only for one night. Food is not what I expected, free breakfast, but it did not look good.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Indio, I greatly appreciate you sharing your experience at our facility. As your comments have been heard. We appreciate you letting us know what we need to look at going forward. We will address this with the staff. Thanks Chad McCubbin More 

Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2014

I checked in about 11 PM. Anna at the front desk was very helpful and friendly. Room was fine when I checked in, mostly because I went straight to bed. The next morning I went to get in the shower and even with out my contacts in, the FILTH/mold was overwhelming. Had I not been completely naked and in a... More 

Was this review helpful? Yes
James S, General Manager at Springhill Suites Louisville Airport, responded to this review

I greatly appreciate you sharing your experience at our facility. As your comments suggests I am embarrassed and applauded by the condition of our room. I have shared your review with our team and we are all disappointed we allowed this to occur. Please accept my sincere apologies and would welcome the opportunity to speak with you; my direct line... More 

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Additional Information about Springhill Suites Louisville Airport

Address: 820 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Louisville Airport 3*
Number of rooms: 120
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Also Known As:
Springhill Suites Louisville Airport Hotel Louisville
Hotel Style:
#15 Family Hotel in Louisville

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