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All 97 Louisville hotels

Springhill Suites Louisville Airport

3.0 of 5 Hotel   |   820 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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Ranked #26 of 97 Hotels in Louisville
A recent review
5 of 5 stars reviewed 2 weeks ago
Brian H Benton, Kentucky
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111 reviews from our community

Traveler rating
    50
    39
    16
    3
    3
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40
16
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I checked in about 11 PM. Anna at the front desk was very helpful and friendly. Room was fine when I checked in, mostly because I went straight to bed. The next morning I went to get in the shower and even with out my contacts in, the FILTH/mold was overwhelming. Had I not been completely naked and in a... More

Was this review helpful? Yes
James S, General Manager at Springhill Suites Louisville Airport, responded to this review

I greatly appreciate you sharing your experience at our facility. As your comments suggests I am embarrassed and applauded by the condition of our room. I have shared your review with our team and we are all disappointed we allowed this to occur. Please accept my sincere apologies and would welcome the opportunity to speak with you; my direct line... More

Benton, Kentucky
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Took daughter to Louisville to visit a college. This was one of the hotels the college recommended. Small suit room. Two queen beds and small sitting area with fold out couch, chair and desk and chair. Room has fridge and microwave. Fridge wasn't working and maintenance staff replaced quickly. Front desk staff very friendly. Received special rate because of college... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Brian, Thank you so very much for you kind review. It is nice to hear great feedback on the things we have to offer. We are looking forward to your next visit. Sincerely Chad McCubbin More

ohio
1 review
5 of 5 stars Reviewed September 13, 2014

I great appreciate the staff for the excellent experience that my daughter and her family had staying at this location over the labor day weekend. The manager of the hotel worked me on all aspects of the charges so that my daughters family would have a worry free stay. Communication was excellent and there were no flaws in the stay.... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

edgarinohio96, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. Chad McCubbin Asst. General Manager More

1 review
5 of 5 stars Reviewed September 7, 2014

My family and I stayed at Springhill Suites during a weekend trip and was very pleased with our stay. The staff was exceptional and our rooms were clean and kept up very well. The website was very easy to maneuver for making a reservation. When I visit Louisville again I will definitely stay here.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Jevelyn, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. Sincerely, Chad McCubbin Asst General Manger More

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Staff was pleasant and efficient. Hotel was clean. Very pleasant. Great indoor pool. One of the best breakfasts...scrambled eggs, waffles, rolls, muffins, sausage, juices, excellent coffee and a nice dining space.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

ellennorr, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. Sincerely, Chad McCubbin More

Lexington
Contributor
20 reviews 20 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 2, 2014

This is a really nice property. Clean and neat with a good breakfast. I have stayed here several times when attending the Kentucky State Fair and it is a comfortable walk to the entrance or a free shuttle ride if you choose.

Was this review helpful? Yes
Chad M, General Manager at Springhill Suites Louisville Airport, responded to this review

Mayorcooper, We appreciate you taking the time to let us know how your stay was. We will share your comments with the entire staff. We thank you again for letting us know how we made your stay enjoyable. We hope to see you again. More

Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 29, 2014

Spent the night at the hotel as we had a 6am flight the next morning. The hotel itself is alright. The lobby appears to have been updated recently, however, that is where it stopped. The room was was outdated and dark, the furniture is worn and in need of updating. The bed was comfy and staff was friendly. We did... More

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Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

859tk, We appreciate you letting us know how your stay was. We will take these comments and go over these with the staff. We want every guest to have an enjoyable stay. We take these comments very serious as we strive to have a great customer service level as we want to back the product with the staff. Sincerely, Chad... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed only one night, but it was a easy check-in and the room was nice. I would say that it was not a "Suite" more of a oversized room. I think they put us in a handicap room which might account for this. But for the overall stay, it was nice.

Was this review helpful? Yes
Chad M, Manager at Springhill Suites Louisville Airport, responded to this review

Robert, We want to thank you for letting us know how your stay was. We want every guest to have a great stay. We appreciate the comments as we will share these with the staff. Sincerely, Chad McCubbin Asst. General Manager More

Williamsburg, Virginia
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 21, 2014

Easy to get to from I64 and the east. Does not involve a trip deep into the city. Nothing we saw for eating within walking distance, but that was not the criteria. We wanted a nice affordable place with quick early-morning access to Churchill Downs and this was perfect. Staff was very helpful, room was clean and fresh. Beds were... More

Was this review helpful? Yes
Chad M, Manager at Springhill Suites Louisville Airport, responded to this review

Vafedtraveller, We just want to thank you for taking the time to let us know how your stay was. We take great pride in customer service. We once again thank you for letting us know how great the staff was and we look forward to having you stay with us again. Sincerely, Chad McCubbin Assistant General Manager More

Crestwood, Kentucky
Top Contributor
60 reviews 60 reviews
41 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 11, 2014

I stayed here last weekend with my wife. We thoroughly enjoyed our stay due to our room being comfortable, good internet access, and a friendly staff clearly versed in providing outstanding customer service. We enjoyed breakfast though the staff clearly appeared overwhelmed with the large number of guests on account of the PGA Tournament occurring during our visit. Overall, I... More

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Robert, We just want to thank you for taking the time to let us know how your stay was. We strive on customer service and always want every guest to have an enjoyable stay. We hope your stay felt like home with us. We love sharing these comments with the staff and cant wait to have you stay with us... More

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Additional Information about Springhill Suites Louisville Airport

Address: 820 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Louisville Airport 3*
Number of rooms: 120
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Also Known As:
Springhill Suites Louisville Airport Hotel Louisville

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