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Springhill Suites Louisville Airport

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820 Phillips Lane, Louisville, KY 40209
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Springhill Suites Louisville Airport
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

During Memorial Weekend my family stayed here so that we can go to the Mega Cavern. Our room was barely clean. The shower faucet almost detached from the wall. The corners of the floor was dirty with a red stain in the corner by the tub. The shower head barely worked. The water was filling up in the tub due... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Monique, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are disappointed to hear that you didnt have a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will follow up with... More 

Ohio
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for the Kentucky Derby week. May 1,2015. The staff at the hotel could not be any better. The breakfast was superior and since Derby week they even served us a happy hour at 5 PM. Would stay here again and again.

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Aussie Ohio, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Hartland, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed here 2x now, for a big event at the Expo Center. Rooms are clean and spacious. The frosted sliding bathroom doors didn't bother us in the least. Slept great. Staff was very courteous. Free Wifi & a pool for the kids. That's all we needed. Paying for parking...boo! We'll see you again next May for the National Archery... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Christine, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

San Francisco, California
Top Contributor
137 reviews 137 reviews
67 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great property. It is conveniently located near the airport, and downtown is a 15-minute drive away. There are several restaurants and shops nearby. The lobby is spacious, clean, and inviting. The staff are friendly and helpful. My room was spacious and clean. The internet speed was fast. The breakfast was delicious. The fitness center was average (just... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Derick, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Lees Summit, Missouri, United States
Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay. It is a simple place. The rooms are simple, but clean. The rates are great. The Shuttle service is fantastic. People are nice. Its a great location for everything in the city. Free Parking too!

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

Marla, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Portsmouth, Ohio
Top Contributor
141 reviews 141 reviews
27 hotel reviews
196 helpful votes 196 helpful votes
3 of 5 stars Reviewed April 26, 2015

Stayed one night- the room was very clean, carpeting looked new, & beds were comfy. The hideaway sofa bed was not the most comfortable, a bit springy. Went to the pool, it was a little cooler than I like, and a little on the small side. No hot tub either. The breakfast was average, pretty standard. I would consider staying... More 

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Chad M, Manager at Springhill Suites Louisville Airport, responded to this review

Rosemont Chick, We greatly appreciate you sharing your experience from your stay. As your comments help the hotel staff look at all areas to improve on. We strive on great customer service all the time. We hope to see you again soon. Sincerely, Chad McCubbin More 

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2015

I recently stayed here with 20 other parents and teenagers. The rooms were clean and modern. Each room had a refrigerator and microwave. The free breakfast each morning was simple but good, both hard boiled and scrambled eggs, turkey sausage, muffins, toast, bagels, and on the weekend waffles. The staff was very helpful calling for the shuttle bus and even... More 

Was this review helpful? Yes
Chad M, General Manager at Springhill Suites Louisville Airport, responded to this review

Mike, We greatly appreciate you sharing your experience at our facility. As your comments are very helpful as we strive for great customer service for every guest. We hope to see you again in the future. Sincerely, Chad McCubbin More 

Amherst, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 6, 2015

In town on business and this hotel was one of the only ones that had a free room for the nights due to a large show at the neighbouring Kentucky Expo Centre. Room was decent size with a fridge, microwave and decent size flat screen TV. Bed was comfy and room was clean. Small breakfast is available in the morning.... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

D_AD_Andrew Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Gardendale, Alabama
Top Contributor
77 reviews 77 reviews
24 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 6, 2015

Our previous hotel would not honor my confirmed reservation and we found this place. I am a Marriott Rewards member so I am familiar with Springhill Suites but was not familiar with Louisville. We were only needing a room for the night was we were driving from Wisconsin to Tennessee. Since we were basically stranded I was relieved to find... More 

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

carol41363, We appreciate you taking the time to let us know of your stay. We strive to give the best customer service possible. We want every guest to feel important and enjoy there stay. We hope you will come back in the future. Sincerely, Chad McCubbin Assistant General Manager More 

Keystone Heights, Florida
Top Contributor
74 reviews 74 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 3, 2015

The staff was great , and the room was perfect ! Couldn't have asked for a better place to stay while being so close to the convention center .They had a shuttle to take us just about every where we needed to good . Would recommend this hotel to family and friends !

Was this review helpful? Yes
Chad M, Front Office Manager at Springhill Suites Louisville Airport, responded to this review

April, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

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