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Comfort Suites Airport

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6535 Paramount Park Drive, Louisville, KY 40213
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1 room 1 adult
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Comfort Suites Airport
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80 Reviews from our TripAdvisor Community

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Indianapolis
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is a great property. It has been remodeled recently and looks wonderful. However, the attitude of the staff made us wish we would of stayed elsewhere. Taj was the worst of them all, he should not be in a service position. We did not feel welcome at all. Between Taj's "I'm better than everyone else" attitude and another... More 

Helpful?
Thank remcdani
Shelbyville, Tennessee
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

So, I read some of the reviews before I booked my hotel in Louisville, since I was coming here for the Carrie Underwood Concert held at the KFC Yum Center and I didn't want to stay in the Shepherdsville Area again (bad experience there), I wanted to give this hotel a chance. People have bad days both as workers and... More 

Helpful?
Thank Varneysa
Nicholasville, Kentucky
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 31, 2015

I have stayed at many Choice properties and this one is top notch. The staff was over the top. They were very helpful and knowledgeable. The room was clean and comfortable. Airport pickup was prompt. The management have a hard working staff. Thanks

Helpful?
Thank Emmasjimmybear
Sharon B, Manager at Comfort Suites Airport, responded to this review

Thank you for the awesome review. We are so glad you enjoyed your recent stay at Comfort Suites Airport, our staff strives to make sure every guest feels welcomed. We hope to see you again. More 

1 review
1 of 5 stars Reviewed December 20, 2015 via mobile

The hotel looked very nice and seemed very clean. On the first night there I open sleeper sofa crumbs were everywhere and I mean big ones which obviously meant no one has cleaned in a while. The hotel staff came and cleaned it and I thought that was the end of it. That night about 1 am I wake up... More 

Helpful?
Thank Rebecca E
Platte City, Missouri
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 3, 2015

The place was way over priced for what you got! There was mold in the shower, room smelled of smoke for a Non smoking room. There was dog food on the floor, so the staff doesn't clean very well at all! Breakfast was very weak! First time to Louisville for RV show. No towels left in room so you have... More 

Helpful?
Thank Vettelady98
Sharon B, Manager at Comfort Suites Airport, responded to this review

My apologies for your recent stay with us. I would love to speak with you about your issues, we are a non-smoking no-pet hotel. If someone violates these policies there are fines. We do not take these issues lightly. Front desk staff is always available for any service needs you might have. I an be reached at 502-964-0740 ext.403. Would... More 

North Richland Hills, Texas
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 28, 2015

The hotel shows a little wear, and it se ms a little pricey for a Comfort Suites, but the staff were always friendly and helpful. I observed that as staff were trying to clean up from breakfast, they were bombarded by guests with questions and issues. It would have been easy to be frustrated or irritable in that situation, but... More 

Helpful?
Thank Cowboy0
Sharon B, Manager at Comfort Suites Airport, responded to this review

Thank you for the nice compliment. We hope to see you again in the future. More 

Elgin, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 22, 2015

We stayed at the hotel late Sept 2015. Hotel looks newer or at least recently remodeled and well taken care of. Room was nice. We didn't realize that Louisville is eastern time zone so beware. Good news is that it is close to the airport and I65 for quick easy access. I believe they also provide free airport shuttle. Bad... More 

Helpful?
Thank sofa529
Toronto, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 11, 2015

I've stayed at this hotel many times and have always had a good experience. One time the wifi didn't connect well in my room, but the staff was quick to move me to a suite where it worked fine. The breakfast is good with the customary bagels, danish, waffles, etc., plus the addition of eggs, sausage and the occasional bacon.... More 

Helpful?
Thank Timothy L
Sharon B, Manager at Comfort Suites Airport, responded to this review

Thank you for taking time out of your busy schedule to leave such positive feedback about your recent stay with us. We appreciate our guests feedback so that we can improve our operations and make sure our guests satisfaction is taken care of. We hope to see you again soon. Sincerely, Mangement Comfort Suites Airport More 

Buffalo, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 10, 2015

I stayed at the property for 3 nights during a vacation in Louisville, and it was a nice enough hotel. I didn't spend a lot of time there, though, going out in the morning and coming back in the evening right back in the room, but the room itself was good, clean and without any issues. The breakfast is also... More 

Helpful?
Thank EvgeniiPan
Sharon B, Manager at Comfort Suites Airport, responded to this review

Thank you for the awesome review. We appreciate our guests feedback so that we can continue to provide excellant service. We hop to see you again soon. Sincerely, Management Comfort Suites Airport More 

Dania Beach, Florida
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 13, 2015

I was in Louisville for a few days on business and myself and colleagues spent two nights at this Comfort Suites on Paramount Park Drive. The lady at the front desk was a bit abrupt when we were checking in and not very personable. Quite a turn-off after driving 10 plus hours from Wisconsin to this destination. A much friendlier... More 

Helpful?
1 Thank Guilder03
Sharon B, Manager at Comfort Suites Airport, responded to this review

Thank you for your comments, I do apologize for my front desk attitude, that is not our normal practice and we will be investigating to make sure it does not happen again. We hope to see you again and can guarantee you next time it will be apleasant smile to greet you at the door. More 

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