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All 98 Louisville hotels

Louisville Marriott Downtown

4.0 of 5 Hotel   |   280 West Jefferson Street, Louisville, KY 40202 (Central Business District)
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Ranked #13 of 98 Hotels in Louisville
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed November 11, 2014
winsir
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497 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Louisville Marriott Downtown
See the most recent reviews
Top Contributor
100 reviews 100 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 11, 2014

This Hotel is connected to the convention center, very nice clean big room, bed is very comfortable. , but the hotel is outdated , all décor is in the early 70, but does has plasma tv and the hotel price is very reasonable.

Was this review helpful? Yes
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

winsir, Thank you for staying with us. We appreciate your feedback. While our rooms were recently renovated last year, we are consistently looking to improve. We look forward to serving you again in the future. Take care, Eamon More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

My husband and I stayed here for our anniversary weekend in Lousiville. We loved the rooms. It was clean and nice. The staff was extremely helpful and would do anything to make your stay better. There is a starbucks in the lobby which was nice.

Was this review helpful? Yes 1
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

munder2515, Thank you for your recent review. Congratulations on your anniversary! How many years have you been married? I will be sure to share your feedback with our team. All of our staff takes pride in ensuring all of our guests have a memorable stay, and we are thankful you experienced that. We love the Starbucks too! The Christmas menu... More 

Beverly Hills, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2014

I frequent Louisville often visiting a sweet 7 year old girl fighting cancer to lend a hand to her family during this fragile, vulnerable time. I have been there 4 times since May however this was my first time staying at this Marriott. The entire experience was 5 star from start to finish. Everyone in the lobby was always more... More 

Was this review helpful? Yes 1
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

M T, Thank you for your kind review. While you were here during a difficult time, it is our pleasure to try and provide memorable experiences for you and your sweet 7 year old girl. Our team takes great pride in creating authentic connections with guests like you and we appreciate you allowing us to make that happen. The housekeeping... More 

Golden, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 2, 2014

Idir at the front desk checked us in & set the stage for a wonderful visit. Idir was professional, courteous, knowledgeable and welcoming. We appreciated his outstanding customer service. The hotel was recently renovated and is very well maintained. The location is an easy walk to the riverfront park, restaurants & sites. The lobby and conference rooms were spacious and... More 

Was this review helpful? Yes 2
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

C.P. Thank you for your recent stay with us. Idir is a great member of our team and we will be sure to pass along your kind words about his customer service. Our rooms were recently renovated and we are glad you enjoyed them. The Sunday Brunch at BLU was just named "Best in Louisville" by OpenTable which is fantastic.... More 

Mount Olive, North Carolina
Top Contributor
76 reviews 76 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 1, 2014

I recently stayed at the Louisville Marriott on a business trip to town. The room was clean, the bed was comfortable, and the staff was friendly. With our group, the hotel comped us free wi-fi in our rooms. A parking deck is beneath the hotel and the Marriott provides free parking to hotel guests. The clearance for the deck is... More 

Was this review helpful? Yes 2
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Stephen E, Thank you for your kind words about our staff during your trip to Louisville on business. It was our pleasure to serve you and welcome you to the city. Our central location is walking distance to a number of Downtown attractions and venues. Did you have a chance to enjoy any of them? We look forward to serving... More 

Herndon, Virginia
Top Contributor
77 reviews 77 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 30, 2014

I am currently traveling to Louisville weekly for an 8-month assignment. Due to the 60,000+ FFA students who descended on the city this week, my regular Marriott choices were sold out. I was fortunate enough to get a room here. The mobile check-in went smoothly, and the front desk and concierge lounge attendants were welcoming, efficient, and professional. The room... More 

Was this review helpful? Yes
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Annaliese-KAL, Thank you for staying with us on your recent trip. Our team loves creating memories and prides itself on special touches. It sounds like our towel animal friends made an appearance in your room...which animal was it this time? We appreciate your business and look forward to serving you again soon. Take care, Eamon More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2014

I rented two rooms for three days each. The room and facilities were fine but the issue was with the billing. Upon checkout, I was charged ~$220 more than the quoted and documented rate given at the reservation. I questioned the billing and provided a copy of the reservation. After about 30 minutes of two clerks and a "manager", they... More 

Was this review helpful? Yes 1
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

mroyalty38, Please allow me to apologize for this inconvenience. I can understand how frustrated you were and I have reviewed this with the team here. I spoke with our Resident Manager who said that he connected with you and has resolved this issue. Please reach out to me directly to confirm or if we can further assist in finding a... More 

Columbia, South Carolina
Top Contributor
51 reviews 51 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 28, 2014

Stayed at Louisville Marriott Downtown during recent conference, family tagged along for personal comfort and to get away. Collectively we had a blast. Hotel was clean and comfortable, staff was super friendly with small children and very efficient when asked to complete a task or for directions. Favorite component was location, within fantastic walking distance for restaurants, riverfront, local attractions.... More 

Was this review helpful? Yes
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

qayaq, Thank you for your review. We are glad that you and your family were able to come to Louisville and enjoy our central location in the city. There is so much to do, rain or shine! It sounds like you had an enjoyable time here in Louisville. Was there anything we could have done even better to ensure you... More 

Senior Contributor
42 reviews 42 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 27, 2014

I had an overnight business trip and stayed at the Marriott downtown. The room was clean and comfortable. My wish is for there to be somewhere to plug in my phone near the nightstand so I could charge it at night because I use my phone for my alarm. The WiFi connection is quite weak, so I paid for premium... More 

Was this review helpful? Yes
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Joan C, Thank you for staying with us recently and taking the time to review your experience. We appreciate your feedback on wanting more outlets by the bed and are always looking for ways to continuously improve. Our team is in the process of choosing between two solutions to this challenge and will have one in place very shortly. Hopefully... More 

Richmond, Kentucky
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 23, 2014

I am a Marriott Platinum member and have always found this to be a decent place for travel in the Louisville area, despite the fact that it is further than the Hilton or Hyatt from downtown attractions. However, I recently stayed there with my family (children 12 and under) and the treatment could not have been worse. Dressed in casual... More 

Was this review helpful? Yes
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Doug K, Please allow me to apologize for our failure to provide you with a positive experience at our hotel. We do appreciate your Marriott loyalty and ask for another opportunity to serve you better. If you could please contact me directly at eamon.obrien@marriottlouisville.com I would be happy to discuss this with you further. Thank you, Eamon More 

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Additional Information about Louisville Marriott Downtown

Address: 280 West Jefferson Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott
Hotel Style:
#3 Luxury Hotel in Louisville
#8 Business Hotel in Louisville
#15 Romantic Hotel in Louisville
#29 Family Hotel in Louisville

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