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Four Points by Sheraton Louisville Airport

3.0 of 5 2850 Crittenden Dr, Louisville, KY 40209 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
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Four Points by Sheraton Louisville Airport
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Four Points by Sheraton Louisville Airport
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123 reviews from our community

Traveler rating
    33
    40
    21
    18
    11
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38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2015

Staff and everyone else at the hotel were very friendly. Rooms were very clean and comfortable. Great location that's close to Churchill Downs and the University of Louisville. Definitely staying here again my next time through.

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review

Dear bigboyd4, It sounds like you were able to take full advantage of our convenient location near the best Louisville attractions. We’re glad you loved your experience and encountered great service from our friendly team during your stay. Thank you for sharing with us, and we look forward to host you for your next trip. Take care. More 

Plainfield, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 6, 2015

First off I booked 2 rooms with a one bedroom suited including a refrigerator and microwave for the weekend. NEITHER room had a refrigreator or micfowave. After we arrived rather late on a Friday night, we bought microwave food before going to our room, to figure this out. I went to the front desk and requested a mirowave and refrigerator.... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review

Dear lora539, We strive to provide quick service to our guests, so we are very sorry we failed to promptly fulfill your refrigerator and microwave request and apologize for the frustration and inconvenience this caused you during your stay. Additionally, we regret to hear of your dissatisfying room service, and we will share your comments with our team to ensure... More 

Top Contributor
61 reviews 61 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 5, 2015

We arrived around 8 pm and place seemed pretty empty. Lots of other hotels in the area. Guy working the desk could not have been any friendlier than he was. Very welcoming. He got us checked in and recommended a Chinese restaurant near the hotel. We ran to eat and then back to room. Clean. Good set up and bathroom... More 

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Fort Lauderdale, Florida
Top Contributor
128 reviews 128 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 31, 2014

easy to find of the main road whether going to the university or town NEW construction with simple uncomplicated amenities clean rooms and shared areas reasonable cost ! would be happy to stay again if needed

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review

Dear badrax, We’re glad to hear you loved your recent stay and enjoyed our convenient location to nearby attractions. Thank you for taking the time to share with us, and we hope to see you again the next time you travel to Louisville. All the best. More 

Box Elder, South Dakota
Top Contributor
102 reviews 102 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 19, 2014

In for a quick overnight stay so I didn't experience anything but the airport shuttle, front desk and room but they were all very good. The shuttle from the airport requires that you call the hotel to request it. The driver was very nice, as were the front desk staff. The room was a small studio and also no complaints.

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ohio
Top Contributor
91 reviews 91 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 11, 2014

I believe this was my 4th stay here and prior to this one the only thing I didn't like was the bar/dining service. The "bartender/server" was obnoxious my last 2 visits and drinks were not good, food was sub par. It was uncomfortable as she was almost like a rowdy drunk customer. It was convenient, but definitely not worth the... More 

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Seattle, Washington
1 review
3 of 5 stars Reviewed December 1, 2014

I was at this particular location for Thanksgiving 11/26-11/30 and I was not really impressed with the professionalism of the hotel front desk. They were not rude or insulting in any way, but they never went out of their way to give great customer service. I had the impression that they hated to be there;granted it was Thanksgiving. When we... More 

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Cincinnati
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 29, 2014

I was very pleased with the hotel with the exception of the bar. Their top shelf alcohol is watered down so much it's a joke. I had to order just a shot of Gray Goose vodka to confirm my suspicions and I was right. There was so much water in it the vodka flavor was non-existent. The hotel itself was... More 

Was this review helpful? Yes 1
usa
Top Contributor
75 reviews 75 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 22, 2014

The airport location, facilities and bed were great! However I was there during the recent cold spell and walked in to a freezing room and had to wait a while to get it warm. Breakfast could not have been worse with both orders filled incorrectly with over cooked eggs and missed sides. The staff was very friendly but poorly trained.... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review

Dear skibeach19, While we are delighted to hear you loved our comfortable beds and convenient airport location, but we are very sorry to hear that we failed to meet your expectations. We take pride in providing our guests with great service, so we apologize for the inconvenience you experienced with your cold guest room and our restaurant. We appreciate you... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2014

This hotel is clean and comfortable. It's near the airport so expect some associated noise. I didn't find the noise bad. The rooms don't have an overhead light, which can be a little challenging but minor. Beds are comfortable, clean, a nice shower and space to work. Would happily stay again.

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review

Dear Heather F, We are glad you had a great stay and liked our clean and comfortable guest rooms. Thank you for taking the time to share your review with us, and we are looking forward to your next stay with us in the future. All the best. More 

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Additional Information about Four Points by Sheraton Louisville Airport

Address: 2850 Crittenden Dr, Louisville, KY 40209 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn Louisville
Louisville Country Inn

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