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Hilton Garden Inn Louisville Airport

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2735 Crittenden Dr, Louisville, KY 40209
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Hilton Garden Inn Louisville Airport
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Hilton Garden Inn Louisville Airport
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Terre Haute, Indiana, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was recently in town on 6/27 along with family members and we could not have been happier with our stay at the HGI. The staff were so friendly and made us feel welcome from the moment we arrived until we left. We arrived early and our rooms were not ready but the staff at the front desk offered to... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for such a positive review! We understand how a great staff is needed to be successful. I was pleased to see that all our team enhanced your experience. We are very proud to have such a wonderful staff that actually cares, and wants to provide a great experience. Thanks again for letting others know. Dan is huge asset... More 

Huntsville
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This stay was to break-up a long road trip. I booked this hotel instead of others in the same area based solely on Trip Advisor reviews. I found access from the interstate was easy, staff was very friendly and helpful,and the hotel felt safe. While the facility itself is fairly dated and things like the carpet show it's age, it... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thanks for taking the time to review our hotel!! Thanks so much for staying at Hilton Garden Inn Louisville Airport and for sharing your positive feedback on TripAdvisor. We are glad you had a great stay and that you enjoyed your room! We are very fortunate to have such a prime location in being close to Churchill Downs and also... More 

Indianapolis
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had 3 rooms reserved, with a total of 9 guests. Daniel Kaster made sure that each of our needs were met. He was very professional and personable. I couldn't get something to print in the business center and he fixed the problem. He made excellent dining recommendations and was able to tell us where the nearest places were where... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for such a positive review. We as a team want to exceed your expectation, and give you a great experience while with us. I will be sure to share your comments. Your positive feedback makes our team proud, and drives them to be consistent. Please let me know next time you are in town so, I can thank... More 

louisville, United States
1 review
4 of 5 stars Reviewed 1 week ago

I am the president of our family reunion for the past 30 years and I also travel under government restrictions and requirements...the Hilton has been on our list for years...I know they want the best for all because that is what Conrad demanded...I like the diversity of the hotel in its staffing...I think the pool area is in need of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the positive review of our hotel. Hearing from guests like you really makes responding to these comments fun. We want to insure you that the staff is very aware of what guests are saying about us, and we are so pleased we are standing up to great service expectations. Sincerely, Matt McAtee Assistant General Manager Hilton Garden... More 

New Haven, Indiana, United States
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited Louisville to go to the MegaCaverans and this hotel was easy to get to and the front desk people were helpful and the rooms were extremely clean. Even though it is close to the airport it was extremely quiet

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thanks for taking the time to review our hotel!! Having a clean room is so important. Thank you for pointing that out. Our housekeeping department works hard making sure we are staying above standards. Hearing that you recognized that fact really makes us proud. I am so glad that you found the front desk team to be very helpful as... More 

1 review
5 of 5 stars Reviewed 1 week ago

Our group with SkillsUSA stayed here and the staff at the front desk and shuttle were amazing. Seriously. Trevin not only took us to several destinations but gave us wonderful reviews and trip advise! So friendly and personable. Matt went above and beyond to help us find locations, answered a zillion questions and was always friendly and professional to the... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

The only words the staff and I can say is WOW!!!!! One area that we feel is important is that when you interact with one of our team members it seems real and not staged. Our goal is to make sure we are listening to our guests, and doing what we can to help by thinking out of the box... More 

Bristol, United States
1 review
5 of 5 stars Reviewed 1 week ago

I'd like to thank the staff at the Louisville Hilton Garden Inn - from the front desk staff to the restaurant wait staff - everyone there was genuinely interested in making our stay a great one. We'll be back. P.S. Don't forget to use the shuttle to the racetrack - provided "free" by the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Wow!!! Thanks for the great review... That is the kind of team we generate here. We have a great culture here which makes all our team members happy to come to work, and it shows in service. That is the secret to giving our guest the best experience possible. "You can Count on Us" at the Hilton Garden Inn Louisville... More 

east brunswick, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everyone made us so comfortable and at home, seeing to every need. Front desk noted that we were on different floor and even gave us a suite to ensure that the kids were near their adults. Dining room personnel were terrific catering, literally, to our rushed schedule and boxing breakfasts. Couldn't have been happier. Thanks! They also put all violinists... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking the time to review our hotel. Thanks for helping us spread the word on our hotel. We really appreciate letting others know that this is the place to stay while in Louisville. We will give you a great experience while in town every time. Our goal is to have all guests have a great experience consistently.... More 

Birmingham, Alabama
2 reviews
5 of 5 stars Reviewed 1 week ago

It's always good to be home, but even better when the hotel you stay in is clean, comfortable and the staff is good. Well, this hotel met all those criterias and then some. Now they will be one of my favorite places to stay or recommend. Trevor went above and beyond to satisfy my family and what a great place... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

WOW!!!! Thank you for such a wonderful review. I first want to thank you for taking the time to review our hotel and giving us high marks. We share all comments with our staff, and it really energizes them to read positive comments. I was pleased to see that our staff made your experience a memorable one. We honestly do... More 

Atlanta, Georgia
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed one night in this hotel with family 6/12/15. We ate dinner in the hotel restaurant and there was only one other customer. Our order of two wrap sandwiches and a peanut butter and jelly and fruit cup took over 45 minutes. We had two small children, 5 months and 4 years and waiting that long to get the... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

We were pleased to see that you had a positive experience while staying with us. I do want to apologize you did not think our dinner was to your standard. We are always looking for ways to improve every department’s experience, so if you could please contact me to get more information it would be appreciated. We hope to see... More 

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