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Hilton Garden Inn Louisville Airport

Certificate of Excellence
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2735 Crittenden Dr, Louisville, KY 40209
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Hilton Garden Inn Louisville Airport
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530 Reviews from our TripAdvisor Community

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Willoughby, Ohio
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stay here once a month for business. Great location, about 5 minutes from the airport. Very clean rooms, great staff and very comfortable place. The restaurant has breakfast, lunch and dinner. Breakfast is good, dinner not so much. The evening staff in the restaurant tends to not be very attentive and mistake prone- food is mediocre and often cool... More 

Helpful?
Thank Lakefront_WBY
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Lakefront_WBY, We are so glad to hear that you are so happy with most part of your stay but very disappointed with your evening food service experience. Could you call me at 502 318 2343 or email me at brian.hayden@hilton.com to share with me more about your experiences? Please continue to use our property as that home away from... More 

Atlanta, Georgia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was stuck in Louisville with a snow storm. Booked at this Hilton property. It was super convenient. The airport shuttle was quick to pick up. Check in was a breeze, the front desk folks were very courteous. Room was clean - standard fare for Hilton Garden Inn.

Helpful?
Thank MenonR
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear MenonR, Thank you for your kind review. We hope to exceed your expectations of the Hilton Garden Inn brand. Feel free to let us know what we can do to improve via email at brian.hayden@hilton.com. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We reserved 2 queen beds online and booked here as we wanted 2 queen beds vs. doubles which our other favorite hotel had. When we got there our room was under construction so when we went back to the desk they gave us a new room and "upgrated" us. The room was larger but I called the desk to say... More 

Helpful?
Thank Misscole33
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Misscole33, I am very sorry that your stay didn't meet your expectations. We would love to host you on your next stay to Louisville. Please reach out to me at brian.hayden@hilton.com to book your next stay in Louisville. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Lexington, KY, United States
1 review
5 of 5 stars Reviewed 1 week ago

Not only were accommodations exceptional, the shuttle service to/from the airport was FABULOUS. Super fast response and courteous drivers. Ordered room service and food was delivered promptly and was delicious!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pauline K
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Pauline K, Thank you so much for your feedback. We hope you will stay with us again during your next visit to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great service in all respects. I couldn't have been taken care of in a better way. The front dest was quick to respond to every request. The room was clean and comfortable. The shuttle was there when needed and the driver couldn't have been more friendly. The food was excellent as was the service in the dining room

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert A
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you again for your review. We hope you consider the Hilton Garden Inn Louisville Airport for your next stay in the Louisville area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Turlock, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Conveniently located, pleasant staff. I am a frequent guest at this hotel and find that it meets or exceeds my needs on a continual basis. I stay here on business but could see that the location would be ideal for family as well.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ben J
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Ben J, Thank you for your kind review. It's good to know that we are achieving our goal by meeting or exceeding your expectations. We look forward to seeing you during your next stay. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Elkhorn, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Easy to get to and close to the downtown area. Food was very good, with friendly service. It was very cold during my stay I did find that the restaurant was very chilly. So much so that the waitress and bartender wore their coats!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathleen P
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Kathleen P, I want to thank you for your review. I'm hope your stay was a successful one. Please note that we are working on the lobby climate issue when the outside temperatures reach single digits. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Nashville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Friendly and accommodating staff, welcoming and cozy lobby, airport shuttle available, restaurants and convenience store close by. Easy and close by freeway access, clean rooms, good water pressure in the shower.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michele P
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Michele P, I thank you for the kind words. We would love to host your stay the next time you are in the Louisville area. Safe Travels, Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

dallas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Completely enjoyed our stay at this particular hotel. We always look for the Hilton brand on our business trips. They are consistently comfortable and professionally managed. This stay was par for the Hilton course. Scored a 10

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joni B
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Joni B, Thank you so much for your kind words. Our Staff's main goal is to exceed our guest's expectations. We hope you stay with us again on your next business trip to Louisville. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Huntington WV, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Room needs updated furniture was old and worn for the price per night I expected better. The hotel was full and booking was last minute so maybe its not all rooms that need updated. The room was clean. The hotel was quite and convenient to the convention center.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Duane W
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Duane W, Thank you for your words. We are constantly working on improving our rooms for our guests. We will make sure our design team takes your comments under advisement as we work towards our next room update. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

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