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Hilton Garden Inn Louisville Airport

3.0 of 5 2735 Crittenden Dr, Louisville, KY 40209
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Hilton Garden Inn Louisville Airport
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Hilton Garden Inn Louisville Airport
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382 reviews from our community

Traveler rating
    209
    120
    40
    7
    6
See reviews for
72
42
30
172
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Owensboro, United States
1 review
4 of 5 stars Reviewed 1 week ago

Accommodations were very clean, bathrooms were generous size and loved the space of the stand up shower. Front desk was pleasant on arrival and answered any of our questions. Negative: shuttle service does not provide downtown transportation even though the hotel is only 3 miles from downtown. I recommend using an Uber car service rather than taxi as it is... More 

Review collected in partnership with Hilton Garden Inn

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Rodney M, General Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Rodney Moubray General Manager Hilton Garden Inn rodney.moubray@hilton.com 502-637-2424 More 

Davie FL
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

My whole stay was very good. I have to complaint for the freezing weather that affected very badly the lobby entrance and restaurante. It was impossible to sit for dinner, the iceberg restaurant condition forced everybody to order room service. They should improve the door with a heater turbo on the top edge of the door. Or maybe building a... More 

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Rodney M, General Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry concerning the communication about the "tip". I will be addressing the verbiage with the room service attendant on duty. At Hilton Garden Inn, we promise to do whatever it takes to ensure you... More 

Alexandria VA
Top Contributor
60 reviews 60 reviews
39 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for the Bluegrass BMX National Feb 6 - 8. Was very close to gate 4. Liked the room. Had 2 queen beds. Stayed in room 207 with 2 queen beds. Was away from the elevator. Couldn't hear any plane noise which was good. Was quiet. Got good sleep. Beds were nice. Cracker Barrel was within walking... More 

Was this review helpful? Yes
Rodney M, General Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Rodney Moubray General Manager Hilton Garden Inn rodney.moubray@hilton.com 502-637-2424 More 

Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

For those that frequent hotels of the Hilton chain this facility is just as expected, for those that don't you will find courteous friendly staff, clean modern rooms and an efficient restaurant when it comes to serving breakfast. My 7th floor room had quiet air conditioning/heating and was comfortable to do my "office" business work in with a decent wireless... More 

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Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the great review. We appreciate the comments. Sincerely, John Cooper More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

clean rooms friendly staff very quiet for being so close to airport. good location near all major highways . spacious rooms felt very safe would definitley stsy there again great vacation. wifi was good free parking was available restaurant very clean food was wonderful and staff was more than helpful lobby and bar well maintained,

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Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the review. I'm glad you found the hotel and area to your liking. Have a great day and we hope to see you again soon. Sincerely, John Cooper Assistant General Manager More 

Chandler, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn brand continues to impress me. I routinely stay at HGIs in Saratoga Springs, NY; Sandy, UT; and Fishkill, NY; so I've come to expect clean rooms and lobbies, well-trained staff, and high-quality breakfast food -- and this Louisville Airport HGI met -- and even exceeded -- the HGI brand quality requirements. The open and colorful lobby... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the great review. I'm glad we were able to meet all your expectations and give you a vacation-like feel. We hope to see you again soon. Please don't hesitate to reach out to me if I can be on any assistance. Sincerely, John Cooper Assistant General Manager More 

Biloxi, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Had to call the front desk on more than one occasion to have the trash removed after cleaning and to have them restock the coffee and condiments. The HVAC had no clear directions on how to turn off the noisey unit, it was too hot or too cold. Sounded like Steam leak in between cycles. Felt like I was spleeping... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rodney M, General Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear John M S Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room and the working order of the HVAC. I will have the engineering department look at the unit right away to assure the... More 

kentucky
Top Contributor
126 reviews 126 reviews
76 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really like this property for several reasons. Love the proximity to downtown, the airport , U of L campus and Churchill Downs. The hotel is always clean and the lobby and bar areas well maintained with updated decor. My room was large and also great decor and clean. I had an early flight and the airport is just around... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The front desk staff (Temisha, I think) was a great help, recommending someplace close to eat and super nice. Close to the airport and fair grounds, spacious rooms, updated and well appointed. They also offer park and fly which is a fantastic benefit and bonus!

Was this review helpful? Yes 1
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the review. We appreciate you taking the time to comment on Tamesha and her helpfulness. I will be acknowledging Tamesha and the comments in our next manager meeting. Sincerely, John Cooper Assistant General Manager More 

Fort Worth, TX
Top Contributor
229 reviews 229 reviews
33 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed January 28, 2015

The front desk and wait staff were both very friendly. The rest of the property was good but nothing exceptional. It's a good place to stay when on a business trip. I've consider staying there again based on where I needed to go.

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Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton
Hotel Style:
#8 Family Hotel in Louisville
#10 Romantic Hotel in Louisville
#18 Business Hotel in Louisville

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