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Hilton Garden Inn Louisville Airport

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2735 Crittenden Dr, Louisville, KY 40209
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Hilton Garden Inn Louisville Airport
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473 Reviews from our TripAdvisor Community

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Traveler rating
    259
    145
    52
    10
    7
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200
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Huntington, West Virginia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Absolutely LOVE the whirlpool rooms! King Size, dial your own sleep level, bed in a huge room with a whirlpool bath tub in one corner. You can soak in the tub and watch a movie on the large screen TV. Everything is super clean, the staff very helpful and friendly. Walk to a U of L themed restaurant or Cracker... More 

Review collected in partnership with Hilton Garden Inn

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Princeton, United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Not what I expected from Hilton Garden Inn. We had trouble using our Hilton Honors number. Once we got to our room, there was someone already in the bed. Yes, walked right in one someone at 10 pm. The next night we came back early so the kids could swim since we always get a hotel with a pool for... More 

Review collected in partnership with Hilton Garden Inn

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Calais
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

When you enter the lobby of this hotel you expect a room that will be pretty nice (especially at the premium price you probably paid). But the room furnishings are tired and the bathroom pretty out of date. The location is convenient to the interstates and the airport. As with other Hilton Garden Inns we have stayed in breakfast is... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor impression we have made. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience moving forward and we hope you will return to stay with us... More 

Chicago, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Hardcore business traveler, probably 100 different hotels a year and was definitely impressed with this HGI. The hotel is in excellent condition, clean, very well maintained. The service was excellent. I had to print a 25 page document and the printer in the business center was being repaired, so the GM quickly noticed and took me to his office and... More 

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Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

WOW!!! Thank you for taking a moment to share your WONDERFUL experience at our property. I am happy to hear that the staff and hotel met your expectations!! We have a wonderful and professional staff throughout the hotel that is more than willing to serve our guests needs. We look forward to welcoming you back to our hotel in the... More 

Birmingham, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

No matter your reason for visiting...you can count on being taken care of - large or small, the staff is ready to assist your needs and wants. Smiles all around from our family and friends that joined us for our family reunion this year. My husband and kids can't wait until we visit again, they were not aware of all... More 

Review collected in partnership with Hilton Garden Inn

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Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking the time to write a review. We are thrilled to hear that you enjoyed your recent stay with us. We're truly proud of our excellent staff and wonderful facilities, and I am elated to hear that both were memorable parts of your stay. We look forward to welcoming you back to the Hilton Garden Inn Louisville... More 

Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was very clean and front desk clerks were friendly inspite of 2 reunion and wedding was there this weekend. We really enjoyed our breakfast especially the omelet order your way and serve with a smile!

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thanks for taking the time to review our hotel. We are much honored to have such a wonderful hotel located next to the airport in Louisville. One area that does take a lot of work is developing a great staff to give a great experience to all guest every time. When I read great comments about our staff it makes... More 

Nashville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Rodney and his staff always treat me well. The hotel conveniently located near the airport, the amusement park, Churchill Downs and downtown. They greet me by name and are always helpful and willing to make it right if something is not quite up to par.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thanks for taking the time to review our hotel. We are thrilled to hear you enjoyed your recent stay with us. We are truly proud of our excellent service and convenient location, and I am elated to hear that both were a memorable part of your stay. We look forward to welcoming you back to the Hilton Garden Inn Louisville... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed here on our way to Tennessee as this was a convenient location. Hotel hallway outside of our room was littered with sunflower seeds and garbage. Our room was clean and large but needs updating. Paid for the premium access so I could download a movie but wasn't able to after over an hour. Pool is very small. Staff were... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Matthew McAtee Assistant... More 

Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is our 2nd time to stay at this hotel. It was great again. The beds were great, best ones yet. The hotel is quiet for sleeping. The views are nice. Parking lot is safe. Breakfast is not included but it is good. The pool is always important for our kids. The hotel has a nice pool but be aware... More 

Was this review helpful? Yes
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the positive review of our hotel. I was pleased to see that our staff was able to provide such a positive experience. We share all comments with our team, and reading these truly puts an extra bounce in our step. We appreciate you staying at the Hilton Garden Inn Louisville Airport during you time in Louisville, and... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here before going to Churchill Downs and the Kentucky Derby museum. I can't say enough good things about our stay here! The group at the front desk was so friendly and accommodating! I can only remember 2 of the 3 that were there when we got there on July 25th around 3:30, Nathan & Taylor, but they all... More 

Was this review helpful? Yes 1
Matt M, Manager at Hilton Garden Inn Louisville Airport, responded to this review

Thank you for the positive review of our hotel. Hearing from guests like you really makes responding to these comments fun. We want to insure you that the staff is very aware of what guests are saying about us, and we are so pleased we are standing up to great service expectations. Taylor and Nate are huge assets to our... More 

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