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Hawthorn Suites by Wyndham Louisville East

Certificate of Excellence
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751 Cypress Station Drive, Louisville, KY 40207
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Hawthorn Suites by Wyndham Louisville East
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Ranked #10 of 97 Hotels in Louisville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Sandra B Louisville, Kentucky
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382 reviews from our community

Traveler rating
    233
    97
    37
    9
    6
See reviews for
185
36
20
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
  • All months
    (382)
  • Mar-May only
    (102)
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    (69)
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Louisville, Kentucky
1 review
5 of 5 stars Reviewed 3 days ago NEW

I joined my family to celebrate the wedding of my grandson. The location was excellent and I was pleased with the accommodations. We were able to informally meet in the Breakfast room on more than one occasion and catch up with family members. All in all, a pleasant weekend.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear Sandra, Thank you for your kind comments. We enjoyed hosting your grandson's wedding party and are glad we could play a small part in the weekend festivities. Congratulations to all! Best regards, Roger Fultz Director of Sales More 

Bardstown, Kentucky
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights. Checked in late the first night and the young man at the desk was definitely less than enthused to be on the job. Every time I came in or out, I would get a dreary "Hi, how are you" from behind the counter, but I never knew where it was coming from because the desk... More 

Was this review helpful? Yes
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear guest, Thank you for taking the time to comment on our hotel. We take the TripAdvisor reviews very seriously and use them for training purposes. In this instance, we have spoken to our front office team member and provided more training so other guests will not have this perception. We apologize to you in regards to this matter. On... More 

Louisville, Kentucky
1 review
2 of 5 stars Reviewed 6 days ago NEW

Many times the rooms are not cleaned well and smell bad. Internet wifi is terrible. Numerous wifi access points can be down at any given time. As a business customer wifi is extremely important. Night time attendant Travis provides poor customer service if he is asked to do anything. He is just plain rude. He doesn't stand up to greet... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear Cheryl, Thank you for your review and pointing out some areas we need to improve. Our goal to provide 100% satisfaction was not met by our team and we promise to do our best going forward and hopefully change your opinion. We thank you for your loyalty and bringing these issues to our attention. As you know from our... More 

The Villages, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

Very warm and friendly front desk staff who accomodated any request. Service staff could have done a better job maintaining the room.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear Ralph, Thank you for staying with us and taking the time to review our hotel. We are very happy you found our staff friendly and accommodating. Our housekeeping team has been made aware of your comments and we are taking actions immediately to ensure all housekeeping guidelines are being met. We hope to see you soon! Roger Fultz Director... More 

Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean. There was a conference there and the people were loud and rude. speaking very loud, slamming doors. I was there due to bad weather and staying in town so I could make it to work. I had to get up early to make it to work and had very little sleep. The host snack bar was closed both... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear Donna, Thank you for your recent review of our hotel. We are happy you found our facilities to be clean. However, we are sorry you did not get a good night's sleep due to noise. We did have a large group at the hotel and due to the weather they were confined to the hotel for much of their... More 

Southeast
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was very clean, rooms large! We stayed here 11 years ago and although the décor is unchanged, it is still in good shape. The pool was a bit cool. Beds and pillows were comfortable. Hotel was very quiet, with our young family, we were the noisy ones there, although our bedtime was 8:30. The heating/cooling in the room was... More 

Was this review helpful? Yes
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review

Dear Midwestlady, Thank you for taking the time to provide a detailed review of our hotel. We certainly appreciate your feedback. We're so glad you and your family enjoyed your stay with us. Our extra large suites are ideal for both families and travelers that just enjoy the extra space. We hope to see you again on your next trip... More 

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