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Courtyard by Marriott Louisville Airport

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819 Phillips Lane, Louisville, KY 40209
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Courtyard by Marriott Louisville Airport
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155 Reviews from our TripAdvisor Community

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Traveler rating
    66
    44
    25
    9
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard by Marriott Louisville Airport
See the most recent reviews
kentucky
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 3, 2015

My daughter and I moved to this hotel after we didn't like the first one. We had a flight cancelled due to the rain/flooding in Houston SOOO they were super sweet and gave me a 'distressed' rate. Which was super helpful! The room was really nice and we parked our vehicles there during our stay in Houston for no charge.... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying with us and for sharing this fantastic review! We are so glad that you found our hotel and that our team met our expectation of providing an excellent experience for every guest. It would be our pleasure to welcome you back next time your travels bring you to the Derby City! More 

Knoxboro, Ny
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel was neat and clean. The bed and pillows were very comfortable. The staff was okay, they didn't go out of there way, but met our needs and requests. I kind of missed having a free continental breakfast with sausage gravy and waffles that you sometimes get at hotels. Instead they had a breakfast bar where we could purchase... More 

Was this review helpful? Yes 1
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you very much for staying with us and for taking a moment to share your thoughts. Please forgive us for the employee mishap and I am glad to hear that steps were taken to make it right. I am sorry you did not have an opportunity to enjoy our pool. It is a great amenity that many guests seek... More 

southern Illinois
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed May 22, 2015

This was our first stay at the Courtyard Marriott Airport location, and we were pleased. The hotel is between Kentucky Kingdom and the airport, so I thought we would have a lot of noise. We didn't have any issues and it was very quiet during our stay. It is quite easy to get to and the parking is free and... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for the great review! We appreciate you choosing to stay with us and are glad to hear that you enjoyed your stay. We hope to welcome you back again when your travels next bring you to the Derby City! More 

1 review
5 of 5 stars Reviewed May 14, 2015

This is a clean, modern, very well maintained property. Rooms are excellent, great bedding and bath, easy access from main roads and airport. Friendly and efficient people hosting this location. Well lit parking and grounds, makes you feel safe.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We are so happy to see your glowing review! Thank you for choosing our hotel and for all of your kind words. Our team is dedicated to providing an excellent experience for every guest and I am glad to see that we were successful in that during your stay. We hope to host you again when your travels bring you... More 

Oakville, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed April 24, 2015

The hotel itself is pretty average, but clean. Our service was great though. The staff accommodated us in getting two rooms side by side (when they were practically sold out!) Really nice experience for our family.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We are elated to hear that we were able to accommodate your room requests. We are fortunate to have a great team working here to provide each guest with an excellent experience. Thank you for taking the time to share your comments and for choosing our hotel. We hope to welcome you back again soon! More 

Rosemont, Pennsylvania
1 review
5 of 5 stars Reviewed April 22, 2015

Our experience was exactly what you expect from a Marriottt - professional management (Michael the manager was great), comfortable bed, and basic accommodations like food and bar. The room I requested at check in wasn't available but as soon as one was I was moved to the new room. Location to the airport, expo center and Churchill Downs was very... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for your kind comments. It was our pleasure to host you and I am glad that we were able to get your room location worked out early in your stay. We truly appreciate you choosing our hotel and your loyalty to the Marriott family of hotels. We hope to see you back again when your travels next bring... More 

1 review
1 of 5 stars Reviewed April 6, 2015

Made it very clear during check in she was not impressed with the fact that I used 3rd party service. Repeatedly told me 3rd part requested 2 beds. After check in I called hotels national reservation center, they said they had plenty of room with king beds and would be happy to book. This hotel does not want to help... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking a moment to share your comments. I am so sorry to hear about the check-in experience that you noted. I understand your frustration and appreciate you making us aware. I will certainly follow up with our front office team to ensure that everyone is trained and aware of how similar instances should be handled. I hope... More 

Omaha, Nebraska
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 5, 2015

Don't expect much if you stay here. The property is average. The main issue I had was with how they clean their rooms. When I got in the room it had a VERY strong odor that I was told was a spray they use when cleaning the room. There was no way I could sleep in the room. The good... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying and for taking the time to share your thoughts. Our team strives to provide an excellent experience for every guest and I'm sorry that we fell short of this during your stay. I will certainly follow up with our housekeeping team to pinpoint the odor that you mentioned. While we do not have a large number... More 

Douglasville, Georgia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel was very clean and comfortable. It is located near the airport as well as Churchill Downs. We stayed here to visit a couple of distilleries and visit the home of the Kentucky Derby. First, be aware that courtyards do not have free breakfast. However, there is a restaurant in the lobby. Prices are not cheap. Oatmeal and fruit... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We are elated to hear that you enjoyed your stay with us and that you would choose to return. Thank you for staying with us and we appreciate your time in providing feedback. It would be our pleasure to welcome you back on your next trip to the area. More 

Spring Hill
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed March 19, 2015

We were in Louisville for a trail run and stayed at this Courtyard for the weekend. The room was clean, and met all our expectations. The staff was very courteous and the lobby area was super nice. We would definitely recommend this hotel to anyone needing a place to stay in Louisville.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying and for the fantastic review! I will certainly share this with our team and we hope to host you again when your travels bring you back to the Derby City! More 

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