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Courtyard by Marriott Louisville Airport

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819 Phillips Lane, Louisville, KY 40209
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Courtyard by Marriott Louisville Airport
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Courtyard by Marriott Louisville Airport
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141 reviews from our community

Traveler rating
    59
    41
    22
    9
    10
See reviews for
38
28
9
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oakville, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself is pretty average, but clean. Our service was great though. The staff accommodated us in getting two rooms side by side (when they were practically sold out!) Really nice experience for our family.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We are elated to hear that we were able to accommodate your room requests. We are fortunate to have a great team working here to provide each guest with an excellent experience. Thank you for taking the time to share your comments and for choosing our hotel. We hope to welcome you back again soon! More 

Rosemont, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Our experience was exactly what you expect from a Marriottt - professional management (Michael the manager was great), comfortable bed, and basic accommodations like food and bar. The room I requested at check in wasn't available but as soon as one was I was moved to the new room. Location to the airport, expo center and Churchill Downs was very... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for your kind comments. It was our pleasure to host you and I am glad that we were able to get your room location worked out early in your stay. We truly appreciate you choosing our hotel and your loyalty to the Marriott family of hotels. We hope to see you back again when your travels next bring... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Made it very clear during check in she was not impressed with the fact that I used 3rd party service. Repeatedly told me 3rd part requested 2 beds. After check in I called hotels national reservation center, they said they had plenty of room with king beds and would be happy to book. This hotel does not want to help... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking a moment to share your comments. I am so sorry to hear about the check-in experience that you noted. I understand your frustration and appreciate you making us aware. I will certainly follow up with our front office team to ensure that everyone is trained and aware of how similar instances should be handled. I hope... More 

Omaha, Nebraska
Contributor
17 reviews 17 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Don't expect much if you stay here. The property is average. The main issue I had was with how they clean their rooms. When I got in the room it had a VERY strong odor that I was told was a spray they use when cleaning the room. There was no way I could sleep in the room. The good... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying and for taking the time to share your thoughts. Our team strives to provide an excellent experience for every guest and I'm sorry that we fell short of this during your stay. I will certainly follow up with our housekeeping team to pinpoint the odor that you mentioned. While we do not have a large number... More 

Douglasville, Georgia
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel was very clean and comfortable. It is located near the airport as well as Churchill Downs. We stayed here to visit a couple of distilleries and visit the home of the Kentucky Derby. First, be aware that courtyards do not have free breakfast. However, there is a restaurant in the lobby. Prices are not cheap. Oatmeal and fruit... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We are elated to hear that you enjoyed your stay with us and that you would choose to return. Thank you for staying with us and we appreciate your time in providing feedback. It would be our pleasure to welcome you back on your next trip to the area. More 

Spring Hill
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed March 19, 2015

We were in Louisville for a trail run and stayed at this Courtyard for the weekend. The room was clean, and met all our expectations. The staff was very courteous and the lobby area was super nice. We would definitely recommend this hotel to anyone needing a place to stay in Louisville.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying and for the fantastic review! I will certainly share this with our team and we hope to host you again when your travels bring you back to the Derby City! More 

Rochester, NY
Senior Contributor
35 reviews 35 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 17, 2015 via mobile

Several problems: made reservations for room with two beds got one bed and a pullout couch; no free coffee or free breakfast; very high prices at bar--$15 for two beers. Complained to manager and got no response. Will not stay with them again.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We appreciate you choosing our hotel for your recent trip to Louisville. Please forgive us for not meeting our expectation of providing an excellent experience during your visit. Our team works very hard to be the best place to stay in Louisville and I will certainly share your feedback to allow us to continue to work on improving our guest... More 

Key West, Florida
2 reviews
1 of 5 stars Reviewed March 10, 2015

My daughter and I stayed here for a volleyball tournament. They totally jack up the prices and force you to pay a special event price. We stayed in a king suite that was poorly decorated and smelled like urine! This was the worst Marriott I as ever stayed in. The shuttle service is a joke and the breakfast is nasty.... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for choosing our hotel and we appreciate you taking a moment to provide your feedback. Please forgive us for not meeting our goal of providing an excellent experience during your stay. I will certainly inform the proper members of our team to ensure that such an experience would not be experienced again in the future. We hope that... More 

Wilmington, Delaware
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 23, 2015

I have stayed here several times over the past month. It is convenient to the airport and highways. The beds are very comfortable. Some of the rooms are larger and are nice, but the standard rooms are a little on the small side, so ask for an upgrade to a larger room. The bathrooms are a little on the small... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying again and for taking time to share such valuable feedback. We continue to strive to provide an excellent experience for every guest and will certainly note the items that you have mentioned to assist us in reaching our goal. As a repeat guest at our property, a special thank you for returning and we hope to... More 

Wisconsin
Top Contributor
247 reviews 247 reviews
84 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 6, 2015

We typically stay in Courtyards on business travel, and this one was up to the usual standard - clean, quiet, comfortable rooms, friendly service. We did have a snafu on check in that was quickly remedied. The only con - wi-fi is extremely slow. If needed for business I recommend upgrading to the premium package for a few bucks. Otherwise,... More 

Was this review helpful? Yes
rriley362, Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying with us and taking the time to fill out a response. I so sorry you had an issue with the internet. I will let the appropriate department know, so we can check on it. I also hope you visit us again when traveling to our City. More 

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