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Courtyard by Marriott Louisville Airport

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819 Phillips Lane, Louisville, KY 40209
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1 room 1 guest
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Courtyard by Marriott Louisville Airport
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158 Reviews from our TripAdvisor Community

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Traveler rating
    67
    44
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Houston, TX
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for one night before flying out of Louisville airport in the early morning of August 14. My stay was very pleasant. Room was nice and I did not experience any noise issue as some other reviewers expressed. The front desk lady was very friendly and even gave me a complimentary breakfast coupon when I asked about breakfast (I... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for choosing our hotel. We appreciate your fantastic review and are so happy to hear that you had an excellent stay with us. We are very fortunate to have such a convenient location to a large number of area attractions. Thanks again for staying with us and we hope to welcome you back again soon! More 

Carol Stream, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here the night of 8/2. This hotel used to be our choice when staying in Louisville to visit family and friends. Quality has gone downhill. Beds were too soft, toilet seat was loose, AC unit was noisy, tub drain was broken off but left in the tub, and the pool was closed as the staff could not get the... More 

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Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

We appreciate you choosing Courtyard by Marriott and your time in sharing your feedback. Please forgive us for falling short of an excellent stay during this visit. Excellence at every turn is what our team strives for and our guests have come to expect. We are continually making updates to our hotel and rooms. We also have a maintenance program... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Lobby looks nice, but that's the best I can say. Our room was not at all what I had expected. Too small, and they offer no roll out beds! We thought there was a complimentary breakfast, which we found that there was not, when we approached the counter... I stated, 'we'll just grab something later', and the attendant said, "... More 

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Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking a moment to provide your feedback following your stay. We apologize for not exceeding your expectations during this visit. I will certainly follow up to ensure that our team is better prepared to answer questions and guide our guests experience. We do have in many rooms, a sleeper sofa, but unfortunately fire code does not permit... More 

Rancho Cucamonga, California
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 23, 2015

This hotel is close to the airport in which there is also a UPS hub that results in constant jet engine noises ALL night long. Therefore if you want a good nights sleep do not stay at any hotel that is close to this area/airport. Rooms were average, seems like an older property based on the style of rooms.

Was this review helpful? Yes
rriley362, Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying with us and for taking a moment to write about your experience. We are glad that you found the location convenient and hope that you enjoyed your experience overall. I'm very sorry to hear of the noise issues experienced. We have recently ordered some sleep kits for any light sleepers who may desire them. We would... More 

Fitchburg, Massachusetts
1 review
5 of 5 stars Reviewed July 20, 2015

Hotel was very clean. Staff was extremely courteous and helpful and with a late check-in, the person at the front desk was very friendly and helpful. Plus, the location is around the corner from the Kentucky Exposition Center, which is where I needed to be for the week. Plan to stay there next June, if possible.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking a moment to share your invaluable feedback. We are delighted to hear that you had an excellent experience during your recent stay with us. Our team works very hard to provide this experience and I will certainly pass on your comments. We agree that our location makes us a great hotel for those travelling to the... More 

Marietta, Georgia, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2015

We always stay at Marriott properties while traveling but this one was not up to par. Staff was super friendly but the rooms need to be updated. Lobby looked updated but restroom was very dirty. We did check in pretty late at night so hopefully that was the reason for the dirty restroom. Location was convenient but I may think... More 

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for choosing our hotel and for taking the time to share your feedback. Please forgive us for not exceeding your expectations when it came to hotel cleanliness. We are happy to hear that you found our team to be so friendly, but we do not expect to fall short of excellent in any part of a guest's stay.... More 

Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 18, 2015

Staff is friendly, very clean rooms and the beds are so comfortable. Stayed 4 nights for a business trip. Very convenient to downtown. This hotel is located right behind the Kentucky Kingdom amusement park.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for the fantastic review! It was our pleasure to host you and we greatly appreciate you choosing our hotel. We are glad to hear that you found our location so convenient and that our hard working team succeeded in providing you with a "perfect stay!" More 

Harrisburg, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2015

From the Check-in attendant through the check-out the Courtyard by Marriott Louisville Airport was a more than satisfying experience. The only thing I would improve in the hotel was the "gift shop" area for snacks and forgotten travel items was really small and understocked by way of variety. The only downside is that, while I knew it was right by... More 

Was this review helpful? Yes 1
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for staying and for taking the time to share your review. We are elated that you found our hotel and team a great fit for you and it was an honor to host you! We do have a huge demand for our small market and continually update our offerings to ensure the most sought after items are available.... More 

Berkley, Massachusetts
1 review
5 of 5 stars Reviewed July 1, 2015

My son and I stayed during SkillsUSA at the Expo. The staff were very friendly and helpful. The rooms, lobby, and pool were nice and clean. The beds were very comfortable. Loved having a refrigerator in the room. It helped save money on meals.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking some time to write this fantastic review! We enjoyed hosting the Skills USA group and are excited for next year's competition. We appreciate you choosing our hotel and hope to see you again when your travels bring you back to the Derby City! More 

Rhinebeck, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 24, 2015

First time traveler to Louisville. This was a good location, as it is close to the airport. The front desk staff was friendly and went out of their way to meet my needs. The lobby is very nice, but my room seemed a bit dated. I would stay there again because of the location.

Was this review helpful? Yes
Michael G, General Manager at Courtyard by Marriott Louisville Airport, responded to this review

Thank you for taking the time to share your thoughts. We are glad that you found our location so convenient and that our staff took great care of you. Our team is always working to improve our hotel in every area and we hope that this will be evident on a future trip. Thank you for choosing to stay with... More 

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