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Holiday Inn Express Louisville Northeast

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3711 Chamberlain Lane, Louisville, KY 40241
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Holiday Inn Express Louisville Northeast
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Holiday Inn Express Louisville Northeast
Holiday Inn Express Louisville Northeast
Holiday Inn Express Louisville Northeast
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63 Reviews from our TripAdvisor Community

Traveler rating
    19
    21
    8
    4
    11
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20
7
3
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ann Arbor, Michigan
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My room here was really nice. 55" TV and updated bathroom. Bed was comfortable and the room was clean. The pool was nice and workout area functional. The breakfast was OK -standard for free hotel fare... only complaint is that the in room wi-fi was a lot slower than I expected or felt was necessary.

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you Smyle5 for staying with us and writing us such a nice review. We're so happy you were able to enjoy your stay with us. We are in the process of getting more WiFi routers, which should help speed things up. Hopefully, we'll see you again soon. More 

Cornelius, North Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I write a lot reviews and I never complain. We booked this hotel 10 months prior to arrival for a wedding. We needed that two separate rooms for my husband myself and my daughter 4 years old. As soon as we open the door the strongest odor of stale cigarettes mold fungus who knows what else it's was so bad!... More 

Was this review helpful? Yes 1
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

We appreciate you staying with us and bringing the issues you had while staying with us to our attention. We are sorry for them. I will be bringing these issues to the attention of our managers to ensure this doesn't happen again. Thank you. More 

Travelers are raving about these Louisville hotels

Plainfield, IL
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean. This was the most comfortable bed I have ever found in a hotel. We had a two queen room with 4 pillows on each bed. That's heaven because we like a lot of pillows. There were extra outlets on the desk as well as the lamp on the night stand. Wifi seemed slow, but we... More 

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much kands6191. We're so happy to hear that you enjoyed your stay with us. We try to do what we can to ensure our guests are able to enjoy their visit. We hope to see you again soon. More 

Daytona Beach, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

We were in town for a family reunion and stayed here for 3 nights. The property is nice, the staff is very friendly, the bed and pillows comfortable. The only complaint I have is the room was musty smelling. I notified the manager who said they would check the AC.

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us. We're so happy to hear that you enjoyed the hotel and staff. Hopefully, you'll stay with us again the next time you are in Louisville. More 

Battle Creek, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 22, 2015

First impression is this is a nice, comfortable place. The front desk gave us a terrific restaurant recommendation within walking distance, room smell great, hude tv and comfy beds! building is beginning to show some wear and could use more cleaning detail. Breakfast had hot and cold food that was tasty and free. I'd stay again

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much Ms. Hislop. We're so happy to hear that you enjoyed your stay with us and our staff was able to provide you with a restaurant suggestion that you loved. We are in the process of renovations so, that does take it's toll on the hotel. By the next time you come to Louisville, we should be... More 

Heflin AL
Top Contributor
164 reviews 164 reviews
52 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 16, 2015

Nice hotel and staff! Check in was efficient, friendly and we were upgraded to a suite, always a plus! Tiffany was especially efficient as well as friendly on checkout. The room was clean, well furnished and well lit. The breakfast bar was stocked well, lots of choices and clean. We will be back!!!

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much. It's always a pleasure hearing from guests that enjoyed their stay. Tiffany thanks you for the compliments as well. We do always strive to allow our guests to have great stays, I'm happy that we were able to provide this for you. We look forward to seeing you again the next time you are in Louisville. More 

Top Contributor
54 reviews 54 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 16, 2015

My husband and I went to Louisville for the Kentucky Derby. We booked this hotel as part of a package deal. It is very very far from downtown Louisville and cabs are hard to come by. When we called the front desk for a cab and we gave her an address to where we were going some snarky front desk... More 

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Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us during the 141 Kentucky Derby. I do apologize for any snarkiness from the front desk staff. Our staff is normally very pleasant. I will have to bring this up with them. In regards to our complimentary reception, since most of our guests were leaving for their own dinner with the group you... More 

La Quinta, California
Top Contributor
117 reviews 117 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 11, 2015

This is the second HIExpress I've stayed in. They both were excellent values. I was in Louisville for the Kentucky Derby and it was part of my package. They have breakfast, clean, good rooms, a pool, a jacuzzi, exercise room, vending machines, air conditioning, etc. There's only a couple of drawbacks that aren't related to the hotel. (1) There aren't... More 

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Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you TammySue88. We're happy that you were able to enjoy your stay with us during the 141 Kentucky Derby. I agree that only have a couple restaurants within walking distance to the hotel can be a drawback, but we're glad that you enjoyed the hotel. Hopefully we'll see you again for the 142 Kentucky Derby, if not before. More 

2 reviews
5 of 5 stars Reviewed May 8, 2015

The reservation place made a mistake on our check in gave us a king bed for a family of 4 don't think that is going to work . After talking with manager they made it right by giving us the room we need at no charge. That is great customer service and I will be back. clean up to date... More 

Was this review helpful? Yes
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much Jason L. We're very happy to hear that you enjoyed your stay with us. I'm glad that we were able to make the changes necessary for your family to sleep comfortably, instead of all 4 in one king size bed. We look forward to seeing you again in the future. More 

Acworth, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

Very nice hotel for the price. Everyone was pleasant and professional. Facilities are clean, neat and new looking. Hot breakfast was filling. However, the rooms near the interstate can be a little noisy.

Was this review helpful? Yes
Elizabeth-GSM, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us. We're happy that you enjoyed your stay with us. Sometimes it can get loud when you're facing the highway. Next time you visit, we'll make sure you're on the opposite side of the hotel. We hope to see you again soon. More 

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