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All 97 Louisville hotels

Holiday Inn Express Louisville Northeast

2.5 of 5 Hotel   |   3711 Chamberlain Lane, Louisville, KY 40241 (East Louisville)
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Ranked #56 of 97 Hotels in Louisville
A recent review
5 of 5 stars Reviewed September 8, 2014
Sharibaer Bloomington, Indiana
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49 reviews from our community

Traveler rating
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    15
    6
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    11
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16
6
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bloomington, Indiana
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 8, 2014

I needed to be in Louisville for both Saturday and Sunday so I found this HIE close to the cheer gym we were going to. Everything was great. Mary Kay at the front desk was extra nice and gave us a nice quiet location with a room with 2 queen beds. The hotel was very clean especially the linens. Breakfast... More

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HolidayInnEx1, Front Office Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us. We're happy to hear you had such a great stay while here in Louisville. Hopefully, the next time you are in Louisville, we'll see you. Thank you again. More

Senior Contributor
30 reviews 30 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 28, 2014

We were traveling from Texas to Ohio and pulled in without a reservation at about 11pm because our experiences with Holiday Inn Express has always been great - we were too tired to search. Our stay was average - no real problems and nothing spectacular. The ladies at the front desk argued about what rate we could use (although it... More

Was this review helpful? Yes 1
HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us. I am sorry to hear you didn't have a great stay. We do always strive to give our guests a great experience when staying with us. We are in the process of updating our guest rooms, which is why not everything matches completely yet. To minimize the negative impact on the guest,... More

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

Great location, great staff, awesome service. I cant stress how good this place was, they really know how to put the customer first. We were with a basketball team and I will definitely stay here again

Was this review helpful? Yes
HolidayInnEx1, Front Office Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us and such a positive review. It's nice to hear that we are doing something right and were able to deliver a good stay for you. Thank you again and we'll see you again the next time you are in Louisville. More

Pensacola Beach, Florida
Top Contributor
138 reviews 138 reviews
18 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 29, 2014

quiet, comfortable rooms with very attentive and friendly staff !! nice large rooms with plenty of area to move about without encumbering others. new showers, bathrooms and free buffet breakfast...a very good value

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Chicago, Illinois
1 review
5 of 5 stars Reviewed May 13, 2014

We were there for a graduation, so, obviously it was hectic. The hotel was the best part and allowed all of us to relax. The property has been updated and looks great. The rooms are comfortable and modern. We slept like babies! When we arrived, there was a leak in one of our rooms, since we were tired of traveling... More

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Madison, Mississippi
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 6, 2014

My husband travels frequently for business. I booked his hotel room at this hotel on March 20th. On March 21st, I had to cancel because his office changed his plans. I received a cancellation confirmation notice, BUT was STILL CHARGED FOR THIS ROOM ON MY credit card. When I called to inquire, I was told there was a "must purchase... More

Was this review helpful? Yes 1
HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your comments. We apologize for the misunderstanding of the reservation policy for the Advance Purchase rate with which you booked your reservation. Due to the deep discount from our standard rates, the Advance Purchase rate does require a non refundable payment at the time the reservation was made. This policy is stated in the terms and conditions... More

Fort Wayne, Indiana
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 28, 2014

I arrived at the hotel near 2am. I was exhausted and just wanted to relax. The desk manager was great. She noted my gold level and asked if I would like a later check-out... sigh and big thanks. She offered 1pm, but I said noon would be great. The room was comfortable and the sleep was very good. At 11:20... More

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HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for taking the time to post comments about your recent stay at our hotel. We sincerely apologize for the poor service and lack of communication on our part. Your feedback is important and helps us to improve service in all departments. Wwe are happy your check in went well and you found the room to been clean and... More

Ohio
Top Contributor
104 reviews 104 reviews
74 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 18, 2014

This appears to be a newer HIE. Great area, several places to eat in walking distance. Clean, comfortable beds and quiet. My room faced the road and parking lot but noise was not at all an issue. Wifi was great and fast. Breakfast was good, they even had Udi's Gluten free bagels and muffins!!!, how cool is that. I did... More

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HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

We are happy you enjoyed your stay with us at the Holiday Inn Express Louisville Northeast. Your feedback is important to us and we appreciate hearing from you. More

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2014

Easy to find right off of the interstate. In a very nice neighborhood. Easy check in. Stayed in a king suite which was very large. Loved the suite for our family of 4 that was located right next to an entrance. We were never bothered by outside noise. Comfortable beds. Hotel was clean and well kept. Breakfast area was not... More

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HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for the comments regarding your recent stay at the Holiday Inn Express Louisville Northeast. We appreciate hearing you enjoyed your stay and look forward to welcoming you back soon! More

Canton, Michigan
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 3, 2014

ok, so we went here for work, and didn't use all the amenities at the hotel, but the rooms are nice and clean. The breakfast bar was extremely nice, especially the pancake-maker! Yeah an automatic pancake-maker. Plus they had some folded eggs with ham, and cheese inside. Very good for a breakfast bar. And Pat (the breakfast bar attendant) was... More

Was this review helpful? Yes
HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this review

We really do appreciate your comments and we are glad that you have stayed with us . If you are planning to come back to stay with us or not and if you have some suggestion for us to improve our service please fell free to call or write to us. Thank you. More

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Additional Information about Holiday Inn Express Louisville Northeast

Address: 3711 Chamberlain Lane, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville

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