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Country Inn & Suites By Carlson, Louisville East, KY

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1241 Kentucky Mills Drive, Louisville, KY 40299
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Country Inn & Suites By Carlson, Louisville East, KY
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Country Inn & Suites By Carlson, Louisville East, KY
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134 reviews from our community

Traveler rating
    44
    49
    25
    10
    6
See reviews for
58
23
12
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
1 review
3 of 5 stars Reviewed April 22, 2015

We negotiated a corporate rate with the owner, Ms. Patel prior to our stay. When five of us showed up for a week of business meetings, we were each charged an additional $11 per day over this rate. Making the stay worse was the spotty Internet access. When I called the front desk for assistance with this, no one on... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Dear Fred, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. I will look into the Wi Fi issue & make sure that my Staff is aware of how to contact our tech support & how to reset the router! We hope that you will consider another stay with us so... More 

Somerset, Kentucky
Top Contributor
56 reviews 56 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 22, 2015

I have stayed here several times and this stay was average. The room was clean and smelled fresh. The bed was comfortable. The pillows were ok, but felt a little "plastic". The cabinets in the room with the micro/fridge were outdated and need to be replaced. There were a couple of stains on the carpet and on the couch in... More 

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Dear Travelsavvypair, Thank you for taking time to review your stay. We are happy that you enjoyed your time with us. I'm excited to tell you that our renovations are in full swing & soon we will be a fresh, new Country Inn & Suites, inside & out! Be sure to stop back in & let us know what you... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed April 13, 2015

Basic room that you'd expect from this chain but not up to the other site standards. Hot tub water visibly dirty. When asked about it staff states ph and chemical.level ok. That may be true but it is a cloudy dirty water. The edges of that and the pool are covered with black scum. No cookies in the cookie trays... More 

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Yvonne P, Thank you for taking the time to review your stay. I'm sorry that we didn't meet your expectations. Please know that your feedback is heard & we will work very hard to correct the issues pointed out. We hope that you will give us another try when back in the area. More 

Tecumseh, Michigan
Contributor
20 reviews 20 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 6, 2015

Friendly and very nice staff and generally above-average room in terms of condition; however, the electric plugs were oddly loose (as if the contractor didn't tighten them quite right). Also, there was a very distinct -- Annoying -- sound of water running down the inside of the wall - amazingly loud and strangely on-and off, but "on" so much that... More 

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Dear AbeDogg, Thank you for taking the time to review your stay. I'm sorry that we didn't quite meet your expectations. I can assure you that all of the things you mention will be taken care of during our renovation! Be sure to stop back in & let us know what you think of our progress! More 

Burton, Ohio
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 6, 2015

Let me start off by saying, our family really likes the Country Inns & Suites brand. This appears to be a newer hotel, and is very clean and tastefully decorated. There is an indoor pool, that by indoor pool standards, is pretty good. There is very little seating around the pool -- maybe 10 folding plastic chairs (not lounge type... More 

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Dear OhioMom65, Thank you for taking time to review your stay. I'm sorry that you had such a time with the bathroom door. I will share your feedback with corporate, as they are the ones that dictates the specs of the hotel. They can use that feedback for future hotels. I apologize that we do not have the Queen suites... More 

Louisville, Kentucky
2 reviews
2 of 5 stars Reviewed April 5, 2015

The rooms are outdated, the carpeting in the hotel is old & smells. There are stains on the chair & curtains. The outside curb appeal of the hotel leads you to believe it is newer, but then when you walk inside it is a different story. The "free" WIFI is slow, very slow!

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville East, KY, responded to this review

Dear Thumbo31, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. I'm happy to tell you that we have begun our renovations, and all of the things you mention are part of it! Soon we will be a fresh, new Country Inn & Suites...inside & out!! Thank you for your patience!... More 

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