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Country Inn & Suites By Carlson, Louisville-East

2.5 of 5 1241 Kentucky Mills Drive, Louisville, KY 40299
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Country Inn & Suites By Carlson, Louisville-East
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Country Inn & Suites By Carlson, Louisville-East
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105 reviews from our community

Traveler rating
    37
    40
    16
    8
    4
See reviews for
45
21
11
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (17)
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    (31)
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    (17)
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1 review
5 of 5 stars Reviewed 1 week ago

The hotel was conveniently located to the KY expo center, as well as within 5 minutes of many restaurants and shopping, and only about 10 minutes from the Bluegrass outlets. Our room was clean and spacious, beds were very comfortable and the staff was friendly and helpful... Will stay here again

Review collected in partnership with Country Inns & Suites By Carlson

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Madison, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We stopped here just for overnight while traveling back to WI. The hallway to our room smelled like BO. In our room the carpet was stained and it felt dirty. Needed updating. Many other hotels in the area so you may want to choose another. The staff were very friendly. The bed was hard and the pillows were poor quality... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Jamie, Thank you for taking time to review your stay with us. I'm sorry that we did not quite meet your expectations this time. I'm excited to tell you that we have begun our renovations & soon will be a fresh, new Country Inn & Suites. I will pass along your comment about the pillows to Corporate. I too am... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

After a 4 hour flight delay resulting in an unexpected overnight stay in Louisville I scrambled and booked a room here late in the evening. I was very happy to find coffee in the lobby. The women at the desk was super helpful and friendly. She got us set up in a nice king size room. The bed was comfortable,... More 

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Lauren, Thank you for taking the time to review your stay. We are thrilled that you enjoyed your time with us! Not sure what went on with the billing though. Feel free to call me, 502-261-9434, and we can figure it out together! We look forward to seeing you again! More 

Louisville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We usually stay at this hotel when we stay for the Louisville Cards home football games. It is not very close to the stadium, but is very close to the malls and shopping. The hotel has recently under gone a renovation and is quiet nice. I would recommend this hotel for your stay.

Review collected in partnership with Country Inns & Suites By Carlson

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Bruce, Thank you for taking the time to review your stay. We are thrilled that you enjoyed your time with us! We look forward to seeing you again soon! I want to hearing you cheering for the Cards in the Belk Bowl! :o) More 

Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 20, 2014

The Country Inn & Suites in Louisville East is a pleasant enough property that is worth a 4 star rating. Let me explain: Pros: + Front desk staff were all terrific. When presented with questions, they were always friendly and helpful. + Breakfast was reasonable, with varied options from day to day. Included fresh bananas and apples as well. It... More 

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Boricua305, Thank you for taking the time to review your stay! We are thrilled that you enjoyed your time with us!! Great feedback!! I love hearing what we are doing right or could work a little harder on! I will get those speakers replaced ASAP! :o) We look forward to seeing you again! More 

Fairmont, United States
1 review
5 of 5 stars Reviewed November 18, 2014

Superb service, fantastic room, everything was clean and of good quality. The breakfast was nice. I don't have a single complaint about the entire experience. The location was close to the interstate and lots of dining options. Despite being near major roads, it was very quiet. Would absolutely stay there again.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Jenna, Thank you for taking the time to review your stay. We are thrilled that you enjoyed your time with us! We look forward to seeing you again soon! Hopefully we will be done with all of our renovations & you can let us know what you think!! More 

Independence, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

My husband and I were passing through Louisville when we decided to pull off and stay overnight. We booked a hotel room at this particular hotel because we had done business with Country Inn and Suites near our home. When my husband walked in to check in, he was told by the front desk employee that they had no rooms.... More 

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Michelle, Thank you for taking the time to review our hotel. After my investigation of this incident, via viewing the video & speaking with other Guests, as well as my Employee, it was determined that she acted within our policy & procedures for dealing with intoxicated & disruptive guests. There was no prior reservation, nor was there any room available... More 

Virginia, United States
1 review
5 of 5 stars Reviewed November 9, 2014

Quiet night sleep. Clean room. Helpful and friendly staff. No problems with reservation. Delicious breakfast with variety. Comfortable, firm bed. Great conference discount. Since the highway is close, I expected noise but it was quiet.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

James, Thank you for taking time to review your stay. We are thrilled that you enjoyed your time with us! I agree about the noise level...it amazes me how quite the rooms are with us being so very close to the highway! We look forward to seeing you the next time you visit our beautiful city! More 

Durham, United States
1 review
2 of 5 stars Reviewed October 28, 2014

The hotel did not meet our expectations according to the photos we saw and reviews we saw online. Breakfast was very poor. The rooms were large but the carpet was not so clean, we did not want to put the baby dowb to crawl. Air conditioner unit vents were dirty.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Teresa, Thank you for taking the time to review your stay. I'm sorry that we didn't quite meet your expectations. I will share your feedback with my team so that we can make the necessary changes. I'm happy to tell you that we have begun our renovations, which includes the guest rooms. Soon we will be a fresh, new Country... More 

Fairport Harbor, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2014

Staff friendly and accommodating. The breakfast options of hot and cold foods are offered and delicious. Food is always replenished timely which is different from other places that are slow to replenish food or when it is gone their moto is it is gone for the day. Restaurant staff worker Tammy is excellent. Very convenient location but we were disappointed... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Carol, Thank you for taking the time to review your stay. We are thrilled that you enjoyed your time with us & was able to enjoy Tammy's bubbly personality! I'm excited to tell you that we have begun our renovations in the Pool & Spa area this week. Unfortunately renovations such as that have to come at a slower time.... More 

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Additional Information about Country Inn & Suites By Carlson, Louisville-East

Address: 1241 Kentucky Mills Drive, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Louisville-East 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Louisville-East
Country Inn & Suites By Carlson, Louisville-East Hotel Louisville
Country Inn Louisville
Louisville Country Inn
Hotel Style:
#32 Business Hotel in Louisville

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