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All 96 Louisville hotels

Country Inn & Suites By Carlson, Louisville-East

2.5 of 5 Hotel   |   1241 Kentucky Mills Drive, Louisville, KY 40299
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Ranked #53 of 96 hotels in Louisville
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 27, 2014
John Paul R Minneapolis, Minnesota
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80 people have reviewed this hotel

Traveler rating
    25
    33
    15
    4
    3
See reviews for
34
14
9
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked 2 rooms for multiple nights thinking it was the one next to the Kentucky Fairgrounds, wrong, first mistake mine and it went downhill from there. We found out that one had been purchased by another hoel chain. The staff at this one honestly tried to do their best, but it was only talk. All decisions had to go through... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for taking time to give us feedback of your recent stay with us! We really appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. Please know that we are working diligently to correct some of the issues that you discussed. Again, thank you for taking time to... More

Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

At the time I passed thru, construction was everywhere and it was very busy in the area, few hotel rooms left. Though a little pricey, they do most things well. Clean, quiet, nice, spacious room. Very comfortable bed. Staff pretty pleasant. Breakfast was just okay. Hot water very slow to arrive. Everything else fine and checkout not til noon! (might... More

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We're sorry about all of the construction in the city! It will be all worth it once the new bridge is complete! We strive as a hotel to provide a clean, safe, and comfortable place... More

Ripon, Wisconsin
2 reviews
5 of 5 stars Reviewed February 17, 2014

We have been staying here for the past several years when we are in town for the NFMS and have always been more than satisfied. The rooms are always clean and the staff is very friendly. I welcome the fact that we are able to travel 500 miles every year to Louisville and not have to pay the outrageous rates... More

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you this year during the National Farm Machinery Show! I We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We will see you next year!!... More

Radcliff, Kentucky, United States
1 review
4 of 5 stars Reviewed November 18, 2013

We booked a room here the night after we got married since it was close to the airport. They gave us a room with a whirlpool tub without asking us which was nice. The room was very clean. The only thing I could say bad about it was the room with the bed in it was hot.

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are thrilled that you enjoyed the whirlpool room & your stay in Louisville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future. The best of luck with... More

BEDFORD
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 6, 2013

Good for this side of town. Easy access to shopping and dining. A little close to the interstate noise if on that side of hotel. Great staff, very responsive to your needs. The indoor pool was a plus and the daily breakfast was good. Overall, a good place.

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Joey0908, Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We are so glad that you enjoyed your breakfast, and the indoor pool. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time.... More

Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 26, 2013

We stayed here for one night with family. Our room was clean and comfortable. Front desk staff were very helpful and commons area all nice. Typical breakfast, but good. If I am ever in the area again in future i will stay here again.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Atrixx, Thank you for telling us about your stay with us. We hope you and your family enjoyed your stay in Louisville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future. Sincerely, Country Inn & Suites Louisville... More

Knoxboro, Ny
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2013

I chose this hotel based on it's website and reviews, and because it had a hot tub, pool, and free continental breakfast. The hot tub did not work, no jets for the 3 days we were there even though we reported it. he pool was nice and warm and open late. The room was pretty comfortable and clean with the... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for your feedback about your recent stay! We appreciate all of your comments and concerns about the hotel. We are very sorry that the jets in the Spa were not working properly. Unfortunately, our Pool Guru had to order some parts for the problem. We are glad that you were able to enjoy the pool! We value all... More

Montgomery, Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed September 5, 2013

I read the reviews on Hotels.com when booking this room - but I was grossly misled! The carpeting was so filthy on the lobby stairs and breakfast seating area that I was sick upon entering the building. In THE FIRST ROOM that I was assigned, I couldn't bring myself to remove my shoes. THE SECOND ROOM carpeting was better however,... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for taking time to give us feedback of your recent stay with us! We really appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. Please know that we are working diligently to correct some of the issues that you discussed. As a matter of fact, Coit is... More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2013 via mobile

We stayed here because the reviews were excellent 9.1 out of 10. That is what we expected when we arrived. The carpet in the room was black with stains. Shower curtain bottom was black with mold / mildew. There was a black stain on the bed sheet that looked like a foot print. And the toilet! There were urine stains... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear JMJDelisle, Thank you for your feedback about the hotel. We appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed July 9, 2013 via mobile

We stayed one night, had planned to stay three. The hotel lobby smelled funky, the hall near the pool smelled like chlorine which indicates a poorly maintained water. The air conditioner inthe room was LOUD, the little fridge and the bathroom fan made knocking noises all night. We checked out that morning. But the staff was very nice. The breakfast... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear CT42, Thank you for telling us about your stay. We really appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. Thank you for telling us your concerns about the pool and the air in your room. We will be passing these concerns on to our staff. We really... More

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Additional Information about Country Inn & Suites By Carlson, Louisville-East

Also Known As:
Country Inn & Suites By Carlson, Louisville-East Hotel Louisville
Country Inn And Suites By Carlson, Louisville-East
Country Inn & Suites By Carlson, Louisville-East Hotel
Country Inn Louisville
Louisville Country Inn
Address: 1241 Kentucky Mills Drive, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Louisville-East 2.5*
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