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Country Inn & Suites By Carlson, Louisville East

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1241 Kentucky Mills Drive, Louisville, KY 40299
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Country Inn & Suites By Carlson, Louisville East
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158 Reviews from our TripAdvisor Community

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Traveler rating
    58
    52
    28
    14
    6
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70
25
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (32)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (31)
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Columbus, Ohio
1 review
3 of 5 stars Reviewed 3 days ago NEW

The air conditioner did not cool the room, very humid and uncomfortable, The pool was over 90 degrees, only one working ice machine on 3rd floor, always empty, internet kicked off every 15 mins, no HBO

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

John B, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations. I'm happy to tell you that the parts came in & all 3 ice machines are working! I will look into the AC & Internet issue. We hope to see you again so that we can exceed your... More 

Lexington, Kentucky
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Let me start with the good; the pool area was pretty decent and the water was just the perfect temperature. Tammy at the front desk was fantastic! The breakfast was OK, and I will probably give it three stars. After that things really start crumbling. The Wi-Fi is super week, the waffle iron is very sticky (but when I asked... More 

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

Agabean, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. As you saw, we are under going some major renovations. All of those things you mentioned are part of the plan! We appreciate your patience. Soon we will be a brand new Country Inn & Suites! We look forward to you... More 

Indianapolis
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed overnight here while traveling with my son and really liked this hotel. Check-in was quick and easy. They were very helpful with any questions I had. Enjoyed the heated pool. Rooms were quiet. Kevin at the front desk was really helpful when I had problems with my internet connection, which turned out to be a problem with my computer... More 

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

Chi_townfan_7, Thank you for taking time to review your stay. We are so happy to hear that you enjoyed your time with us! I will share your kind words with Kevin! We look forward to seeing you again! More 

Faribault, Minnesota
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ha, I called about room Megan got my call and told me she would keep room for me, I went to Expedia and that wasn't on list... I called Megan back and she got us what we needed and had roll away in room before us!!! We stayed there 3 days prior and little ones loved pool so much we... More 

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

JannaC, Thank you for taking time to review your stay. We are thrilled that you enjoyed your time with us. I will share you kudos with Megan! We look forward to seeing you all again! More 

Seattle, Washington
1 review
2 of 5 stars Reviewed 2 weeks ago

stayed 10july2015 and hotel was not full. wonderful service at front desk without a doubt. however hotel dated and trying to renovate... bathroom renovation ok but tub was still old as they only did floor and sink area.. carpets old and stained in bedroom... breakfast time a zoo... trash running out of the wastebaskets employees fighting due to having to... More 

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

Ben, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. We appreciate your understanding during our renovations. Please be sure to stop back in & let us know what you think of our progress. Again, thank you for your feedback, I will share it with my team so that the next... More 

Henderson, NV
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Based on the fact that I've stayed at CI&S numerous times, if this were my first time at this chain, it would also be my last. The positives were many, pleasant staff,(especially the ladies at the buffet) nice breakfasts, comfortable beds, moderately priced, free wifi and a business office. The negatives are these: When you flushed the toilet, it sounded... More 

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this review

DesertLady466, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. I will share your feedback with my staff so that we can work on making your next stay great! More 

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