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All 95 Louisville hotels

Country Inn & Suites By Carlson, Louisville-East

2.5 of 5 Hotel   |   1241 Kentucky Mills Drive, Louisville, KY 40299
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Ranked #51 of 95 Hotels in Louisville
A recent review
5 of 5 stars reviewed 2 weeks ago
Ray C St. Louis, United States
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89 reviews from our community

Traveler rating
    29
    35
    16
    6
    3
See reviews for
38
17
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (17)
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St. Louis, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I had stay at another hotel in the area the last time I was in town and it had bed bugs. So this time I tried Country Inns and I'm glad I did. I had a nice hot breakfast that you eat on real plates with silverware. My room was clean and spacious. Logan's steak house was close by as... More

Review collected in partnership with Country Inns & Suites By Carlson

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Bellevue, Wisconsin, United States
Top Contributor
68 reviews 68 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family stopped here during Labor Day weekend, with a BMX group taking most of the available rooms. Not one issue with the group, did not hear a peep from them. There are some renovations going on, the equipment was left in various areas of the hotel. The hotel and lobby were mostly clean including the room. The property is... More

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Adam, Thank you for taking the time to review your stay with us! We are happy to hear that you enjoy it! We appreciate your patience on our renovations. We are working hard to bring our Guests a fresh, new Country Inn & Suites! We look forward to seeing you all again so that you can let us know what... More

Pennsylvania
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 21, 2014

We always try to stay at CIS wherever we are going because of the quality received at this brand. While we did have some positives at this particular location, there were also some disappointing issues. The good - staff were friendly and so very helpful with giving us information regarding local restaurants, shops, etc, the rooms were clean and comfortable... More

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Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Guest, thank you for taking the time to review your stay & your wonderful feedback! We are thrilled that you enjoyed your stay with us! We are happy to tell you that we have begun our renovations, and hopefully by the time you join us again, they will be completed! I nwas made aware of that stain, and unfortunately,... More

SKOKIE
Top Contributor
138 reviews 138 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 12, 2014

I love Country Inn & Suites. Their beds are comfortable and their suites, spacious and well-appointed. Although, I didn't partake of their breakfast, my husband and I were frequent visitors to the cookie bin. Yum! I also love the fact that they provide a lending library based on the honesty policy. The staff is pleasant and will go out of... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Susan, Thank you for telling us about your stay with us. We are so glad your chose us for your hotel needs. Thank you for mentioning Tammy. We will gladly pass this feedback on to her. We are so glad your stayed with us. Thank you so much for your time. We hope that you will consider us again... More

Shelbyville, Kentucky
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 8, 2014

I am a pretty loyal to the Country Inn and Suites chain (I think they have some of the most comfortable beds in the industry) so I had high expectations when my husband and I "ran away from home" for one night when my sister-in-law agreed to stay with my mother. I was disappointed. I called for a hot tub... More

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Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Elizabeth, thank you for taking the time to review your stay with us. I apologize that we did not live up to your expectations. I'm excited to tell you that we have begun our renovations on the entire hotel. The pool/hot tub area will be fresh & new by the end of December. We look forward to you staying with... More

2 reviews
5 of 5 stars Reviewed June 26, 2014

Have stayed in MANY hotels in this area with my husband, and this one is incredible. Great price, clean, friendly staff, etc. This hotel is definitely a keeper for our lil getaways. Not to mention the plether of restaurants around.

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Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Kramerc, Thank youf or taking the time to review your stay! We are thrilled that you enjoyed it! We appreciate you giving us a chance & ultimately found your "home" when you visit Louisville! We look forward to seeing you again! More

Longview, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2014

Stayed here only one night before we flew home the next morning. Front desk staff was friendly and helpful. Room was large, clean and comfortable. Kids enjoyed the pool. Missed breakfast due to our very early plane but the area looked nice. Location was near several good restuarants.

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Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Jill, Thank you for taking the time to review your stay! We are thrilled that you & your family enjoyed your very short time with us! We look forward to seeing you again! More

Bowling Green, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 8, 2014

Even though I knew this hotel at been at its location for several years, the website indicated updated renovations. When we pulled into the parking lot, the Country Inn & Suites logo & the lobby were updated, but that was all. The room had a very dated appearance, complete with peeling paint, worn out carpeting and dim lighting. Given that... More

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Kevin, Thank you for taking the time to review your stay with us. I'm sorry that we didn't quite meet your expectations! It's feedback like yours that helps us know where we are lacking! I'm excited to tell you that we are in fact getting ready to start renovations! Our Guest rooms will have a fresh, new look very soon!... More

Craig, CO.
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed here while on the way to DC for business. The room was clean and quiet. WiFi wasn't an issue. HVAC seemed to struggle to keep it cool, but not really a big deal. Just turned the temp down a bit lower than usual and it got the job done. Staff were helpful.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear IndustrialDesigner, Thank you for telling us about your visit with us. We are so glad that you stayed with us. We really value all guest feedback. Thank you for telling us your concerns about the hvac. We will be sure to pass this feedback on. We use guest feedback to make changes to the hotel to make it better... More

Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 27, 2014

Booked 2 rooms for multiple nights thinking it was the one next to the Kentucky Fairgrounds, wrong, first mistake mine and it went downhill from there. We found out that one had been purchased by another hoel chain. The staff at this one honestly tried to do their best, but it was only talk. All decisions had to go through... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for taking time to give us feedback of your recent stay with us! We really appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. Please know that we are working diligently to correct some of the issues that you discussed. Again, thank you for taking time to... More

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Additional Information about Country Inn & Suites By Carlson, Louisville-East

Address: 1241 Kentucky Mills Drive, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Louisville-East 2.5*
Number of rooms: 71
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Also Known As:
Country Inn And Suites By Carlson, Louisville-East
Country Inn & Suites By Carlson, Louisville-East Hotel Louisville
Country Inn Louisville
Louisville Country Inn

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