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Country Inn & Suites By Carlson, Louisville-East

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1241 Kentucky Mills Drive, Louisville, KY 40299
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Country Inn & Suites By Carlson, Louisville-East
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Country Inn & Suites By Carlson, Louisville-East
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130 reviews from our community

Traveler rating
    43
    48
    23
    10
    6
See reviews for
56
23
12
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Basic room that you'd expect from this chain but not up to the other site standards. Hot tub water visibly dirty. When asked about it staff states ph and chemical.level ok. That may be true but it is a cloudy dirty water. The edges of that and the pool are covered with black scum. No cookies in the cookie trays... More 

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Yvonne P, Thank you for taking the time to review your stay. I'm sorry that we didn't meet your expectations. Please know that your feedback is heard & we will work very hard to correct the issues pointed out. We hope that you will give us another try when back in the area. More 

Tecumseh, Michigan
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly and very nice staff and generally above-average room in terms of condition; however, the electric plugs were oddly loose (as if the contractor didn't tighten them quite right). Also, there was a very distinct -- Annoying -- sound of water running down the inside of the wall - amazingly loud and strangely on-and off, but "on" so much that... More 

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear AbeDogg, Thank you for taking the time to review your stay. I'm sorry that we didn't quite meet your expectations. I can assure you that all of the things you mention will be taken care of during our renovation! Be sure to stop back in & let us know what you think of our progress! More 

Burton, Ohio
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start off by saying, our family really likes the Country Inns & Suites brand. This appears to be a newer hotel, and is very clean and tastefully decorated. There is an indoor pool, that by indoor pool standards, is pretty good. There is very little seating around the pool -- maybe 10 folding plastic chairs (not lounge type... More 

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear OhioMom65, Thank you for taking time to review your stay. I'm sorry that you had such a time with the bathroom door. I will share your feedback with corporate, as they are the ones that dictates the specs of the hotel. They can use that feedback for future hotels. I apologize that we do not have the Queen suites... More 

Louisville, Kentucky
2 reviews
2 of 5 stars Reviewed 1 week ago

The rooms are outdated, the carpeting in the hotel is old & smells. There are stains on the chair & curtains. The outside curb appeal of the hotel leads you to believe it is newer, but then when you walk inside it is a different story. The "free" WIFI is slow, very slow!

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Thumbo31, Thank you for taking time to review your stay. I'm sorry that we didn't quite meet your expectations. I'm happy to tell you that we have begun our renovations, and all of the things you mention are part of it! Soon we will be a fresh, new Country Inn & Suites...inside & out!! Thank you for your patience!... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful, but the place had a smell to it and the walls of the pool were crumbling. The manager said they were planning repairs to the pool but that doesn't help at the time of my stay. Beyond that there was nothing that made this hotel stand out positive or negative.

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Paul L, Thank you for taking time to review your stay with us. I'm sorry that we didn't quite meet your expectations. We are working hard to get our renovations completed. We look forward to seeing you again & hearing your feedback on our progress. More 

Sharps Chapel, Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was clean and very comfortable. The indoor pool was very nice also. I would have appreciated some down time to enjoy it more, but time did not allow. The staff was very friendly and helpful. I would recommend this place and I would do a return visit.

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear csharpe3426, Thank you for taking time to review your stay! We are thrilled that you enjoyed your time with us! We look forward to seeing you again for the next tournament! Hopefully you will more time to enjoy the pool! More 

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