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All 95 Louisville hotels

Country Inn & Suites By Carlson, Louisville-East

2.5 of 5 Hotel   |   1241 Kentucky Mills Drive, Louisville, KY 40299
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72%
Ranked #52 of 95 hotels in Louisville
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 3 weeks ago
kramerc
  • Overview
  • Reviews (85)
  • Photos (15)
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  • Room tips (11)
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85 people have reviewed this hotel

Traveler rating
    27
    34
    15
    6
    3
See reviews for
36
16
9
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Shelbyville, Kentucky
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a pretty loyal to the Country Inn and Suites chain (I think they have some of the most comfortable beds in the industry) so I had high expectations when my husband and I "ran away from home" for one night when my sister-in-law agreed to stay with my mother. I was disappointed. I called for a hot tub... More

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Elizabeth, thank you for taking the time to review your stay with us. I apologize that we did not live up to your expectations. I'm excited to tell you that we have begun our renovations on the entire hotel. The pool/hot tub area will be fresh & new by the end of December. We look forward to you staying with... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Have stayed in MANY hotels in this area with my husband, and this one is incredible. Great price, clean, friendly staff, etc. This hotel is definitely a keeper for our lil getaways. Not to mention the plether of restaurants around.

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Kramerc, Thank youf or taking the time to review your stay! We are thrilled that you enjoyed it! We appreciate you giving us a chance & ultimately found your "home" when you visit Louisville! We look forward to seeing you again! More

Longview, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here only one night before we flew home the next morning. Front desk staff was friendly and helpful. Room was large, clean and comfortable. Kids enjoyed the pool. Missed breakfast due to our very early plane but the area looked nice. Location was near several good restuarants.

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Jill, Thank you for taking the time to review your stay! We are thrilled that you & your family enjoyed your very short time with us! We look forward to seeing you again! More

Bowling Green, Kentucky
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 8, 2014

Even though I knew this hotel at been at its location for several years, the website indicated updated renovations. When we pulled into the parking lot, the Country Inn & Suites logo & the lobby were updated, but that was all. The room had a very dated appearance, complete with peeling paint, worn out carpeting and dim lighting. Given that... More

Was this review helpful? Yes 1
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Kevin, Thank you for taking the time to review your stay with us. I'm sorry that we didn't quite meet your expectations! It's feedback like yours that helps us know where we are lacking! I'm excited to tell you that we are in fact getting ready to start renovations! Our Guest rooms will have a fresh, new look very soon!... More

Craig, CO.
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed here while on the way to DC for business. The room was clean and quiet. WiFi wasn't an issue. HVAC seemed to struggle to keep it cool, but not really a big deal. Just turned the temp down a bit lower than usual and it got the job done. Staff were helpful.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear IndustrialDesigner, Thank you for telling us about your visit with us. We are so glad that you stayed with us. We really value all guest feedback. Thank you for telling us your concerns about the hvac. We will be sure to pass this feedback on. We use guest feedback to make changes to the hotel to make it better... More

Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 27, 2014

Booked 2 rooms for multiple nights thinking it was the one next to the Kentucky Fairgrounds, wrong, first mistake mine and it went downhill from there. We found out that one had been purchased by another hoel chain. The staff at this one honestly tried to do their best, but it was only talk. All decisions had to go through... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for taking time to give us feedback of your recent stay with us! We really appreciate all of your comments and concerns about the hotel. We are very sorry that you were not completely satisfied. Please know that we are working diligently to correct some of the issues that you discussed. Again, thank you for taking time to... More

Minneapolis, Minnesota
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

At the time I passed thru, construction was everywhere and it was very busy in the area, few hotel rooms left. Though a little pricey, they do most things well. Clean, quiet, nice, spacious room. Very comfortable bed. Staff pretty pleasant. Breakfast was just okay. Hot water very slow to arrive. Everything else fine and checkout not til noon! (might... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We're sorry about all of the construction in the city! It will be all worth it once the new bridge is complete! We strive as a hotel to provide a clean, safe, and comfortable place... More

Ripon, Wisconsin
2 reviews
5 of 5 stars Reviewed February 17, 2014

We have been staying here for the past several years when we are in town for the NFMS and have always been more than satisfied. The rooms are always clean and the staff is very friendly. I welcome the fact that we are able to travel 500 miles every year to Louisville and not have to pay the outrageous rates... More

Was this review helpful? Yes
Roni S, General Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you this year during the National Farm Machinery Show! I We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We will see you next year!!... More

Radcliff, Kentucky, United States
1 review
4 of 5 stars Reviewed November 18, 2013

We booked a room here the night after we got married since it was close to the airport. They gave us a room with a whirlpool tub without asking us which was nice. The room was very clean. The only thing I could say bad about it was the room with the bed in it was hot.

Was this review helpful? Yes
Roni S, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Thank you for telling us about your stay with us. We are thrilled that you enjoyed the whirlpool room & your stay in Louisville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future. The best of luck with... More

BEDFORD
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 6, 2013

Good for this side of town. Easy access to shopping and dining. A little close to the interstate noise if on that side of hotel. Great staff, very responsive to your needs. The indoor pool was a plus and the daily breakfast was good. Overall, a good place.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville-East, responded to this review

Dear Joey0908, Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We are so glad that you enjoyed your breakfast, and the indoor pool. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time.... More

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Additional Information about Country Inn & Suites By Carlson, Louisville-East

Address: 1241 Kentucky Mills Drive, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Louisville-East 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Louisville-East
Country Inn & Suites By Carlson, Louisville-East Hotel Louisville
Country Inn Louisville
Louisville Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Louisville
Hotel Class
Number of rooms
71

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