In researching this hotel, I checked TripAdvisor to see the rating. I read the reviews and was a little leary when I saw some of the ratings. I needed to be close to my jobsite with Yum Brands that is next door so I went ahead and booked the room. To my delight, I must say this is one of the top properties of any hotel chain that I have stayed at. I was impressed by the professionalism of the staff, as well as the quality they provide in service. I also was impressed to find the room was updated with the flat screen televisions, as well as with modern decor. This property is like new and is exceptional. I would highly recommend this property over any other for a stay in Louisville. I will definitely be back in the future and will tell all of my colleagues about this property. I am not sure why anyone would have complaints about this hotel (probably if the guest is just too hard to please or is super picky) THIS IS THE BEST HOTEL!! FOUR STARS!! **** more