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SpringHill Suites - Louisville Hurstbourne/North

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10101 Forest Green Boulevard, Louisville, KY 40223
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1 room 1 adult
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SpringHill Suites - Louisville Hurstbourne\/North
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212 Reviews from our TripAdvisor Community

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Okemos, Michigan
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of Springhill Suites is ideal as it is between the Springhurst area and St. Matthews.However, our room was facing Hurstbourne Parkway which it is next to and it tends to get noisy from cars driving through as early as 4:30AM. Other than this, service was good and the variety of items served during breakfast is excellent.

Helpful?
Thank TC_Wanderer
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thanks for taking the time to review our hotel! I understand cars driving on the parkway at 4:30am can be very distributive. We will be sure to place you on the quite side next time you stay with us. Also, thank you for your compliments about my staff and the breakfast offerings. We look forward to seeing you next time... More 

Chicago, Illinois, USA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The good: front desk staff were very friendly and helpful; nice indoor pool; good coffee in the lobby all day and tasty cookies at the front desk. Not so good: I had some housekeeping issues in the room: towels that were hung up to conserve which were removed and not replaced. The best thing about the breakfast was coffee and... More 

Helpful?
Thank Edward C
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thank you, Edward C, for the comments about our hotel. Guest feedback is the only sure ways to truly find our areas of opportunity within the hotel. I'm very pleased to know our Front Desk staff took good care of you during your stay. However, I am saddened to understand you had issues with our housekeeping service. Please know, I... More 

Augusta, Georgia
2 reviews
5 of 5 stars Reviewed December 9, 2015

Room was clean, overall hotel in good shape, desk staff friendly. Breakfast was good. Nice facility. Second year we've stayed for the week of thanksgiving. Full but didn't feel crowded. Will stay again.

Helpful?
Thank hiperfprof
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thank you for the great review! I'm glad you enjoyed your Thanksgiving holiday in Louisville. Hope to see you next year! More 

Grayson, Georgia
2 reviews
5 of 5 stars Reviewed December 5, 2015

My wife and I stayed between 11/25/15 through 11/29/15. Guest Services Agent Sarah warmly greeted us as we entered the property. She was friendly and efficient. This was my first experience as a Marriott Rewards Customer. Sarah made us feel like royalty. I am a retired Front Office and Housekeeping Manager, so my eyes and ears are keenly attuned to... More 

Helpful?
Thank ennui45
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Norman & Vicki Thank you so much for all the kind words! It's always a pleasure having former hospitality professionals stay with us. I'll make sure to pass this review along to Sarah as I'm sure she would love to read this. Sarah truly is an asset to our hotel. Her attitude and spirit to serve is contagious which makes... More 

kentucky
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 2, 2015

We stayed here the weekend after Thanksgiving. Check in was a breeze. The hotel was modern and clean, as was the room. We had a king room with a pull out sofa. Room also had a mini frig and microwave. The breakfast was great, it included waffle maker, scrambled eggs and sausage along with the usual pastries, breads and oatmeal.... More 

Helpful?
Thank rucingok
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thanks for taking the time to write a review on our hotel. I'm glad you were able to spend time in Louisville during the Thanksgiving holiday. I'm glad you enjoyed your suite and our full hot breakfast buffet. Especially the make your own Belgium waffles, those are by far the best! I'm very sorry you were awaken by the sound... More 

Buffalo, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 30, 2015

Stayed here overnight while traveling. The hotel was consistent with Marriott standards. The staff was very pleasant and helpful. The room was comfortable and clean. They even had cupcakes available which my toddler enjoyed. Would definitely recommend.

Helpful?
Thank Traveling_Ladee
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thanks for the great review! I'm very pleased to know our hotel fit your needs. I'm happy to announce that we will be completing a room renovation beginning December 7th. I'm excited for you to return and see our new look. Have a Happy Holiday! More 

Bardstown, Kentucky
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 18, 2015

Lobby and entrance was great. King room was definitely less than expected. In other Springhill Suites, they had sectionals. This one was more like a small couch, The room was definitely much smaller than others. The rather small tv (compared to other Springhill Suites) was sitting low on a table and was about 2.5 feet from end of the bed... More 

Helpful?
Thank Kim E
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Hi Kim- Thank you for taking the time to review our hotel. I'm very sorry you were disappointed with our hotel. Our SpringHill Suites is configured a bit differently as we were one of the first of the brand built in 2000. Over the years, Marriott used all feedback provided by guests to make the SpringHill Suites brand more comfortable... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed October 31, 2015 via mobile

Check in was a breeze. Hotel is located away from the hustle and bustle of downtown so it's really peaceful. Breakfast was busy in the morning,but that is typical. Room was a little confusing just because the controls for the whirlpool and the air conditioning were on an opposite wall and not labeled. But no real issues. Clean room and... More 

Helpful?
Thank Sarah M
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Hi Sarah- Thank you for the great review!! I'm very pleased to know you enjoyed your time at our hotel and in Louisville. I hope to see you back again soon! Thanks, More 

Georgia
Level Contributor
265 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed October 26, 2015

Beautiful decor...calming and contemporary. The bed and shower were very comfortable. The room was quiet and spacious. It was not as clean as it could have been (dusting and bathroom disinfecting). The floor and shower had hairs. The location was close to downtown and the staff was very nice. I was a little disappointed that there was not a separate... More 

Helpful?
Thank penntrainer
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Thank you for taking the time to write a review on our hotel. I'm excited you enjoyed your time spent in Louisville and our hotel. I hope you will look us up again when you're back in Louisville. More 

Level Contributor
5 reviews
1 of 5 stars Reviewed October 24, 2015 via mobile

Compared to other Springhill suites I have stayed in this is definitely the worst one. Once the queen sleeper is pulled out the only exit is blocked. Does the fire department know? The room is very small compared to the others. The decor is very dated. I made a huge mistake prepaying for this room. Please don't stay here!!

Helpful?
Thank Doug M
Brandon M, General Manager at SpringHill Suites - Louisville Hurstbourne/North, responded to this review

Hi Doug- I appreciate you taking the time to write a review on our hotel. I’m very sorry our hotel was not to your standards. I understand your frustration about the size of our rooms. Our hotel was one of the first SpringHill Suites built in 2000. As years went by, the brand soon realized that a larger suite was... More 

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