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All 95 Louisville hotels

Residence Inn Louisville Northeast

3.0 of 5 Hotel   |   3500 Springhurst Commons Dr, Louisville, KY 40241 (East Louisville)
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91%
Ranked #19 of 95 hotels in Louisville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Joseph T Burlington, KY
  • Overview
  • Reviews (101)
  • Photos (18)
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101 people have reviewed this hotel

Traveler rating
    68
    24
    2
    5
    2
See reviews for
40
15
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Burlington, KY
Top Contributor
91 reviews 91 reviews
33 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a weekend trip to the Kentucky State Fair. It's 20 minutes north of Louisville, in an area with numerous restaurants and shopping. An easy drive into town, but there is always road construction going on when you get close to town. It is your basic Residence Inn layout. Fully equipped kitchen, fold out couch, queen bed, flat... More

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Radford, Virginia
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 weeks ago

Our stay started off poorly before we even arrived. 2 of our 10 group members were moved to another hotel 30 minutes away the night before arrival and were told via email. They had overbooked the 2 bedrooms with long term guests and and bumped our families down to other rooms splitting up families with children. We were given back... More

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Angela K, Director of Sales at Residence Inn Louisville Northeast, responded to this review

Thank you for your feedback. I was alarmed to read your comments as we received some great comments from others with your group about their stay. I know there were some operational challenges but I thought you and the General Manager had come to a compensation agreement when you met with her in person. I apologize if that was not... More

Herndon, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 10, 2014

I stayed at this Residence Inn from 6/28/14-7/6/14. I am using my stays at various Residence Inns as a bench mark--in particular the Virginia Beach Ocean Front Inn.Once I arrived the staff was wonderful. They helped me with my booking issue with no questions, the head of facility management was great-always asking what I needed, and when ever I called... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

I really appreciate you taking the time to write a review. The comments you posted about cleanliness are alarming and I'd like to address them immediately. If you could give me a call at 502-412-1311 and let me know your name so I can look up the room you stayed in this will allow me to figure out which staff... More

Machesney Park, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

I have never stayed at a Residence Inn before. The room was really nice. The living room was a little cramped but overall we had much more space than a regular hotel room. Having two bathrooms was really great. There was a full kitchen with a dishwasher. There was only one package of dishwasher soap in the room when we... More

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ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Jennifer H! Thanks for the great feedback! I really appreciate you staying with us while in Louisville. I will look into the rooms that only have 4 place settings and see if we can't up it to 6 in all the 2 bedroom suites. Great suggestion. Thank you! More

ohio
Top Contributor
66 reviews 66 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 18, 2014

We would choose this hotel again when we go to Louisville. Great location. Very comfortable beds. Easy parking for in and out. Nice breakfast buffet. Plenty of choices for drinks and food close by. Very friendly staff. Clean. Well maintained.

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ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Judie210! Thanks for the great review! We appreciate your business and hope to welcome you back soon! More

Doncaster, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 9, 2014

I have stayed at the residence inn several times, and consider it to be my home from home. The staff are the best, I cannot praise them enough. The lows for me this time was the cleanliness of the rooms, when I first got in my room places like under the microwave and on top of the fridge were filthy,... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

John H, Thank you for your loyalty to our hotel. We really appreicate you choosing our hotel when traveling to Louisville as we know you have many options while you are in town. I am greatly embarassed about the cleanliness issues in your room. We have actually just rolled out a deep clean process for guest who are checked into... More

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is in the northeast suburbs of Louisville, so not real convenient if you need to be downtown much. It is clean, and convenient to major freeways and other Northeast Louisville spots. Staff was very friendly, and helpful. We had a 2 bedroom suite and it was very clean and nice - although the second bedroom was a bit... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

Vince C, Glad you enjoyed your stay with us while visiting Louisville! Come back often. We look forward to welcoming you back soon! More

Chicago
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 20, 2014

My husband and I along with another couple stayed in a two-bedroom suite at this hotel one night on our way to Tennessee. We had stayed at this hotel a couple of years ago, and liked the layout, so we decided to return. The staff at the front desk was extremely friendly, the breakfast was nice, and the room was... More

Was this review helpful? Yes 1
ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

ChicagoMember, I am so sorry to hear that you were uncomfortable during your stay. Obviously the beds should not be sagging. If you would kindly call me at 502-412-1311 so I can get your name and check the room number you were in I will immediately get those mattresses changed out. Thank you for taking the time to review our... More

Indiana
Senior Reviewer
9 reviews 9 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2014

After several stays in Louisville, we decided to try Residence Inn. It was a very comfortable room with everything one would need and more. The bed was actually soft enough to get a good night sleep on, which I was starting to think we would never find in Louisville.Overall for the price this place can't be beat. This will definately... More

Was this review helpful? Yes 1
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

raa1045, I am so glad you decided to give our hotel a try while visiting Louisville! I know you have many options while in town and appreciate you choosing us. Come back soon! More

Ontario
Contributor
15 reviews 15 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2014

Stopped at this place on our travels. Really nice suite, very comfortable. Clean comfy bed & the couch was also comfy. They did have issues with their wifi service, but the young man at the front desk was very helpful, as were their tech people. They got ours up & running for the time we needed it. They provided a... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

Jode, Glad you had a great stay with us and were able to enjoy our social hour as well as our breakfast! Next time you pass through Louisville we look forward to seeing you! More

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Additional Information about Residence Inn Louisville Northeast

Address: 3500 Springhurst Commons Dr, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Northeast 3*
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Also Known As:
Residence Inn Louisville
Louisville Residence Inn

18 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (9)
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Business center/function rooms (1)
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Hotel & grounds (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#13 Family Hotel in Louisville #28 Business Hotel in Louisville
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Louisville Northeast is ideally located just off Exit 32 on I-265, and just 20 minutes from downtown Louisville. This convenient location offers easy access to the corporate offices of Brown-Forman, Kindred Healthcare, and Humana, as well as the terrific leisure destinations including The Summit Mall and Tom Sawyer State Park. This hotel offers guest rooms that are 50% larger than standard rooms in Northeast Louisville, and are highlighted by the brand-new HD TVs equipped with premium cable. Guests feel at right at home with the fully-equipped kitchens fitted with full-sized refrigerators, microwaves, and stovetops. Staying productive away from the office is easy with the full-service business center and property-wide WiFi, and guests love to maintain their active lifestyle in the fitness center or on the outdoor sports court. The complimentary breakfast buffet starts your day off right by offering a variety of fruits, cereals, and entrees including Belgian waffles. ... more   less 
Number of rooms
102

Questions & Answers

Questions? Get answers from Residence Inn Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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