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Residence Inn Louisville Northeast

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3500 Springhurst Commons Dr, Louisville, KY 40241
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Residence Inn Louisville Northeast
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Residence Inn Louisville Northeast
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117 reviews from our community

Traveler rating
    76
    28
    5
    6
    2
See reviews for
49
17
2
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We stayed two nights in a one bedroom suite on the first floor. I would like to rate this hotel higher, but our bed was soooo uncomfortable! It squeaked every time one of us moved but we had to keep moving to try and get comfortable. So we were awake most of the night. That said, the staff was very... More 

Was this review helpful? Yes
Angela K, Manager at Residence Inn Louisville Northeast, responded to this review

Thank you for taking the time to give your feedback on your recent stay. I am so sorry to hear that your bed was uncomfortable causing you not to get a good night's sleep. If you have an extra moment, I would love to know which room you stayed in so that I can have the bed checked immediately and... More 

1 review
5 of 5 stars Reviewed March 24, 2015

The room is beautiful and the layout is fantastic. Right away it feels like your in a small home rather than a dorm room. The large desk space was a real treat. The hotel is embedded in a nice shopping area with restaurants within walking distance.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you for staying with us! I'm so glad you enjoyed your stay and the layout of our suites. I really appreciate you sharing your feedback. I hope we see you back again when your travels bring you to Louisville! More 

Dublin, Indiana, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

We stayed here on March 21, 2015 just for a small get away with our 9 year old girls. I read the reviews on trip advisor & decided we'd give a shot. This place is NOT outdated & the halls DO NOT smell like smoke. This place is very modern, very clean & fresh. Our room was amazing! Bigger than... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for taking the time to give your feedback on our hotel. It is very much appreciateed! I'm so glad you enjoyed your getaway and had a great stay. I will be sure and pass your compliments to our staff as we pride ourselves on our service and cleanliness. We hope to see you again soon for... More 

Cincinnati, Ohio
1 review
2 of 5 stars Reviewed March 17, 2015

My plans changed the day of my stay and I was hoping to cancel the room and not be charged. After years of staying at Marriott properties and enjoying my stay this is the first time this has been a problem. The hallways smelled like smoke. The hotel was sold out and parking was very tight. They had a dumpster... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm sorry that you feel as though our management is not there to make the customer happy. Our guests are our top priority and we always do what we can to accomodate their needs. As of this past January 1st, all Marriotts did implement a 24 hour cancellation policy. When you came into the hotel at 6pm on a sell-out... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

I recently relocated to the area and stayed at this hotel for two weeks. My overall experience was excellent the hotel is clean, the staff is friendly in the morning breakfast has plenty of choices. I truly felt like it was a home away from home!

Was this review helpful? Yes 1
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for taking the time to give your feedback on our hotel! I'm so happy to hear that you had a great stay with us as that is exactly what we strive for...to be your home away from home. We hope you enjoy Louisville and please let us know if there is ever anything we can do... More 

Douglasville, Georgia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 4, 2015 via mobile

Can't say enough about the prompt, personable and friendly service by the staff. Customer service is priority with me and management is fortunate to have this staff who were on top of every need and issue -- from maintenance to front desk to breakfast-- excellent. It's newly renovated and neat, clean, modern and organized. Our room still had remnants of... More 

Was this review helpful? Yes 1
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your great feedback on our hotel! Even though you stayed during a freezing time in our city, I'm glad that didn't detract from your stay. I will be sure and pass on your compliments to our staff as they work really hard to be the friendliest! We hope to see you back again soon! More 

Ohio
Top Contributor
131 reviews 131 reviews
41 hotel reviews
304 helpful votes 304 helpful votes
3 of 5 stars Reviewed January 25, 2015

As we were checking in, we learned that this property is undergoing some (apparently, much needed, based on other reviewers' comments) renovations. I do not believe that we were informed prior to our arrival that the hotel would be under renovation during our stay - when I checked the website after our arrival, I saw no mention of it there.... More 

Was this review helpful? Yes 2
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback. I do apologize if our current renovations impacted your stay in any way. With our normal breakfast area under construction and not having a meeting room, using a guest suite for our breakfast was the best option we had in order to still be able to offer our complimentary breakfast for our guests... More 

Chicago, IL
Top Contributor
117 reviews 117 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 10, 2015

This hotel needs a major overhaul. If you need more space than the Courtyard offers (suite, kitchenette) then give it a try but if not, stay elsewhere. Everything is dated/tired and needs refreshing. On the plus side, it was clean. Stayed here for field hockey tournament in the area.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you fo your feedback. As you could see, our hotel is currently undergoing a complete renovation to make our entire hotel refreshed for our guests. We pride ourselves on keeping the hotel completely clean during the process so I'm glad that you noticed that. The renovations will be complete at the end of the month and we hope that... More 

Top Contributor
165 reviews 165 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 28, 2014

stayed here for business trip. good location near highways and restaurants. no noise despite large convention in hotel. good breakfast choices. weight room small but meets needs. have gym access nearby too. room comfortable and has plenty of room to work and sleep.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your review. I'm glad you enjoyed your stay and hope you stay with us again when your travels bring you to Louisville! More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed October 19, 2014

I stayed here one night in a very clean studio style room. The bed was very comfortable and the shower was high pressure and hot. The kitchen was awesome, large microwave, nice size refrigerator and stove area. Great customer service and friendly staff! I had no issues from reservations to checkout! Great place to stay!

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your positive feedback! I've already shared your sentiments with my staff. We look forward to having you stay with us when your travels bring you back to Louisville! More 

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