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Residence Inn Louisville Northeast

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3500 Springhurst Commons Dr, Louisville, KY 40241
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Residence Inn Louisville Northeast
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120 Reviews from our TripAdvisor Community

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Traveler rating
    79
    28
    5
    6
    2
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49
18
3
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wabash
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2015

We took a short vacation in the area around Louisville, Ky, and stayed at the Residence Inn. The hotel was decorated nicely, rooms were excellent, the staff was knowledgeable and very friendly. It is a very clean hotel, centrally located with plenty of dining options available. The breakfast staff was exceptionally good, keeping hot bar filled and fufilling requests, a... More 

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New York
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 4, 2015

I have stayed at this hotel many times now and I have never had a problem. Everyone there is friendly and respects my privacy. Room was clean and neat. The only issue I had on my last stay was when some other guests woke me up at 3AM while heading to the elevator. This happened twice.

Was this review helpful? Yes
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 13, 2015 via mobile

We were visiting Louisville for a couple of days and chose to stay at the Residence Inn at Springhurst. It was recently remodeled and had nice finishes including full size stainless steel appliances. The room was very homey and the bed was nice and comfy. The lobby was contemporary with really cool lighting throughout. There was a lot to choose... More 

Was this review helpful? Yes 2
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for taking the time to give your feedback. We are so glad you chose Residence Inn Northeast for your stay and that you enjoyed are new, refreshed hotel. We can't wait to see you back with us again! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 28, 2015 via mobile

We stayed two nights in a one bedroom suite on the first floor. I would like to rate this hotel higher, but our bed was soooo uncomfortable! It squeaked every time one of us moved but we had to keep moving to try and get comfortable. So we were awake most of the night. That said, the staff was very... More 

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Angela K, Manager at Residence Inn Louisville Northeast, responded to this review

Thank you for taking the time to give your feedback on your recent stay. I am so sorry to hear that your bed was uncomfortable causing you not to get a good night's sleep. If you have an extra moment, I would love to know which room you stayed in so that I can have the bed checked immediately and... More 

1 review
5 of 5 stars Reviewed March 24, 2015

The room is beautiful and the layout is fantastic. Right away it feels like your in a small home rather than a dorm room. The large desk space was a real treat. The hotel is embedded in a nice shopping area with restaurants within walking distance.

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Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you for staying with us! I'm so glad you enjoyed your stay and the layout of our suites. I really appreciate you sharing your feedback. I hope we see you back again when your travels bring you to Louisville! More 

Dublin, Indiana, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

We stayed here on March 21, 2015 just for a small get away with our 9 year old girls. I read the reviews on trip advisor & decided we'd give a shot. This place is NOT outdated & the halls DO NOT smell like smoke. This place is very modern, very clean & fresh. Our room was amazing! Bigger than... More 

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Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for taking the time to give your feedback on our hotel. It is very much appreciateed! I'm so glad you enjoyed your getaway and had a great stay. I will be sure and pass your compliments to our staff as we pride ourselves on our service and cleanliness. We hope to see you again soon for... More 

Cincinnati, Ohio
1 review
2 of 5 stars Reviewed March 17, 2015

My plans changed the day of my stay and I was hoping to cancel the room and not be charged. After years of staying at Marriott properties and enjoying my stay this is the first time this has been a problem. The hallways smelled like smoke. The hotel was sold out and parking was very tight. They had a dumpster... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm sorry that you feel as though our management is not there to make the customer happy. Our guests are our top priority and we always do what we can to accomodate their needs. As of this past January 1st, all Marriotts did implement a 24 hour cancellation policy. When you came into the hotel at 6pm on a sell-out... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

I recently relocated to the area and stayed at this hotel for two weeks. My overall experience was excellent the hotel is clean, the staff is friendly in the morning breakfast has plenty of choices. I truly felt like it was a home away from home!

Was this review helpful? Yes 1
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for taking the time to give your feedback on our hotel! I'm so happy to hear that you had a great stay with us as that is exactly what we strive for...to be your home away from home. We hope you enjoy Louisville and please let us know if there is ever anything we can do... More 

Douglasville, Georgia
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 4, 2015 via mobile

Can't say enough about the prompt, personable and friendly service by the staff. Customer service is priority with me and management is fortunate to have this staff who were on top of every need and issue -- from maintenance to front desk to breakfast-- excellent. It's newly renovated and neat, clean, modern and organized. Our room still had remnants of... More 

Was this review helpful? Yes 1
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your great feedback on our hotel! Even though you stayed during a freezing time in our city, I'm glad that didn't detract from your stay. I will be sure and pass on your compliments to our staff as they work really hard to be the friendliest! We hope to see you back again soon! More 

Ohio
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
3 of 5 stars Reviewed January 25, 2015

As we were checking in, we learned that this property is undergoing some (apparently, much needed, based on other reviewers' comments) renovations. I do not believe that we were informed prior to our arrival that the hotel would be under renovation during our stay - when I checked the website after our arrival, I saw no mention of it there.... More 

Was this review helpful? Yes 2
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback. I do apologize if our current renovations impacted your stay in any way. With our normal breakfast area under construction and not having a meeting room, using a guest suite for our breakfast was the best option we had in order to still be able to offer our complimentary breakfast for our guests... More 

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