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All 95 Louisville hotels

Residence Inn Louisville Northeast

3.0 of 5 Hotel   |   3500 Springhurst Commons Dr, Louisville, KY 40241 (East Louisville)
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91%
Ranked #20 of 95 Hotels in Louisville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Booklady746 Frankfort, Kentucky
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103 reviews from our community

Traveler rating
    69
    25
    2
    5
    2
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41
16
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Frankfort, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband, daughter and I only stayed one night - the night beforeI was to have surgery at a nearby hospital. The service at the front desk was excellent. As it was not a busy night, we received an upgrade to a 2-bedroom suite which was just like being at home. It was clean and comfortable and easily accessible to... More

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Hebron, Kentucky
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here recently on a quick weekend trip to Louisville to watch a friend run an IronMan. It's about 15-20 minutes from downtown Louisville so if you are looking to be close to that, look elsewhere. We didn't have much choice as most of the downtown hotels were booked up that weekend. We only stayed one... More

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Burlington, KY
Top Contributor
91 reviews 91 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a weekend trip to the Kentucky State Fair. It's 20 minutes north of Louisville, in an area with numerous restaurants and shopping. An easy drive into town, but there is always road construction going on when you get close to town. It is your basic Residence Inn layout. Fully equipped kitchen, fold out couch, queen bed, flat... More

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Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm the new GM at the hotel and I'm so glad to hear that you had a good experience while staying with us for the Kentucky State Fair. We are undergoing complete renovations starting in November so I hope that you will come back and stay with us again for the fair next year or whenever your travels bring you... More

Radford, Virginia
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 5, 2014

Our stay started off poorly before we even arrived. 2 of our 10 group members were moved to another hotel 30 minutes away the night before arrival and were told via email. They had overbooked the 2 bedrooms with long term guests and and bumped our families down to other rooms splitting up families with children. We were given back... More

Was this review helpful? Yes 2
Angela K, Director of Sales at Residence Inn Louisville Northeast, responded to this review

Thank you for your feedback. I was alarmed to read your comments as we received some great comments from others with your group about their stay. I know there were some operational challenges but I thought you and the General Manager had come to a compensation agreement when you met with her in person. I apologize if that was not... More

Herndon, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 10, 2014

I stayed at this Residence Inn from 6/28/14-7/6/14. I am using my stays at various Residence Inns as a bench mark--in particular the Virginia Beach Ocean Front Inn.Once I arrived the staff was wonderful. They helped me with my booking issue with no questions, the head of facility management was great-always asking what I needed, and when ever I called... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

I really appreciate you taking the time to write a review. The comments you posted about cleanliness are alarming and I'd like to address them immediately. If you could give me a call at 502-412-1311 and let me know your name so I can look up the room you stayed in this will allow me to figure out which staff... More

Machesney Park, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

I have never stayed at a Residence Inn before. The room was really nice. The living room was a little cramped but overall we had much more space than a regular hotel room. Having two bathrooms was really great. There was a full kitchen with a dishwasher. There was only one package of dishwasher soap in the room when we... More

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ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Jennifer H! Thanks for the great feedback! I really appreciate you staying with us while in Louisville. I will look into the rooms that only have 4 place settings and see if we can't up it to 6 in all the 2 bedroom suites. Great suggestion. Thank you! More

ohio
Top Contributor
66 reviews 66 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 18, 2014

We would choose this hotel again when we go to Louisville. Great location. Very comfortable beds. Easy parking for in and out. Nice breakfast buffet. Plenty of choices for drinks and food close by. Very friendly staff. Clean. Well maintained.

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ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

Judie210! Thanks for the great review! We appreciate your business and hope to welcome you back soon! More

Doncaster, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 9, 2014

I have stayed at the residence inn several times, and consider it to be my home from home. The staff are the best, I cannot praise them enough. The lows for me this time was the cleanliness of the rooms, when I first got in my room places like under the microwave and on top of the fridge were filthy,... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

John H, Thank you for your loyalty to our hotel. We really appreicate you choosing our hotel when traveling to Louisville as we know you have many options while you are in town. I am greatly embarassed about the cleanliness issues in your room. We have actually just rolled out a deep clean process for guest who are checked into... More

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is in the northeast suburbs of Louisville, so not real convenient if you need to be downtown much. It is clean, and convenient to major freeways and other Northeast Louisville spots. Staff was very friendly, and helpful. We had a 2 bedroom suite and it was very clean and nice - although the second bedroom was a bit... More

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ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review

Vince C, Glad you enjoyed your stay with us while visiting Louisville! Come back often. We look forward to welcoming you back soon! More

Chicago
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 20, 2014

My husband and I along with another couple stayed in a two-bedroom suite at this hotel one night on our way to Tennessee. We had stayed at this hotel a couple of years ago, and liked the layout, so we decided to return. The staff at the front desk was extremely friendly, the breakfast was nice, and the room was... More

Was this review helpful? Yes 1
ResidenceInnGMKY, Manager at Residence Inn Louisville Northeast, responded to this review

ChicagoMember, I am so sorry to hear that you were uncomfortable during your stay. Obviously the beds should not be sagging. If you would kindly call me at 502-412-1311 so I can get your name and check the room number you were in I will immediately get those mattresses changed out. Thank you for taking the time to review our... More

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Additional Information about Residence Inn Louisville Northeast

Address: 3500 Springhurst Commons Dr, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Northeast 3*
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Also Known As:
Residence Inn Louisville
Louisville Residence Inn

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