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Residence Inn Louisville Northeast

3.0 of 5 3500 Springhurst Commons Dr, Louisville, KY 40241
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Certificate of Excellence 2014
Residence Inn Louisville Northeast
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Residence Inn Louisville Northeast
Residence Inn Louisville Northeast
Residence Inn Louisville Northeast
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111 reviews from our community

Traveler rating
    73
    27
    4
    5
    2
See reviews for
46
17
1
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Top Contributor
129 reviews 129 reviews
40 hotel reviews
295 helpful votes 295 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As we were checking in, we learned that this property is undergoing some (apparently, much needed, based on other reviewers' comments) renovations. I do not believe that we were informed prior to our arrival that the hotel would be under renovation during our stay - when I checked the website after our arrival, I saw no mention of it there.... More 

Was this review helpful? Yes 2
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback. I do apologize if our current renovations impacted your stay in any way. With our normal breakfast area under construction and not having a meeting room, using a guest suite for our breakfast was the best option we had in order to still be able to offer our complimentary breakfast for our guests... More 

Chicago, IL
Top Contributor
112 reviews 112 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed January 10, 2015

This hotel needs a major overhaul. If you need more space than the Courtyard offers (suite, kitchenette) then give it a try but if not, stay elsewhere. Everything is dated/tired and needs refreshing. On the plus side, it was clean. Stayed here for field hockey tournament in the area.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you fo your feedback. As you could see, our hotel is currently undergoing a complete renovation to make our entire hotel refreshed for our guests. We pride ourselves on keeping the hotel completely clean during the process so I'm glad that you noticed that. The renovations will be complete at the end of the month and we hope that... More 

Top Contributor
160 reviews 160 reviews
51 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 28, 2014

stayed here for business trip. good location near highways and restaurants. no noise despite large convention in hotel. good breakfast choices. weight room small but meets needs. have gym access nearby too. room comfortable and has plenty of room to work and sleep.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your review. I'm glad you enjoyed your stay and hope you stay with us again when your travels bring you to Louisville! More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed October 19, 2014

I stayed here one night in a very clean studio style room. The bed was very comfortable and the shower was high pressure and hot. The kitchen was awesome, large microwave, nice size refrigerator and stove area. Great customer service and friendly staff! I had no issues from reservations to checkout! Great place to stay!

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your positive feedback! I've already shared your sentiments with my staff. We look forward to having you stay with us when your travels bring you back to Louisville! More 

Top Contributor
168 reviews 168 reviews
35 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 13, 2014

Stayed here for one night. The facility occasionally shows its age, but the room was clean and functional. The bed was comfortable and the shower was hot. We had one of the studio style rooms and it was fine for our brief stay. Breakfast the following morning was very satisfying, with lots of little extras (including diced green onion for... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your comments! I'm glad that you enjoyed your stay and hope to see you back with us soon. We are getting ready to undergo a full renovation so we will have a new fresh hotel for you when you return! More 

Brownsburg, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2014

Everyone at this location was service orientated! Look for man named Arash who is so kind , helpful and just plain amazing! We had traveled for a Wedding and had Grandchildren with us, so we booked a 2 bedroom suite with full kitchen, and it was PERFECT!

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback! I've passed along your sentiments to Arash. He is a great asset to our team! We recycle in the back of the house areas but I think having an area where guests can recycle is a great idea. Next time you travel to Louisville we hope to see you again and you might... More 

Birmingham, Alabama, United States
2 reviews
5 of 5 stars Reviewed September 27, 2014

From the front desk until my time to check out!! No problems at all!! Great customer service and friendly conversation at check in!! Not just a show for check in....booked again for the following week!!

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback! I have shared your comments with our staff. We hope you will come back and see us each time your travels bring you to Louisville. We'd love to get your feedback on our new, refreshed decor. More 

thunder bay ontario
Top Contributor
63 reviews 63 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 16, 2014

We enjoyed our stay here. The young man at the front desk who directed us to the rainbow bloom store was very helpful, pool area clean and room clean and as expected. Shopping is close by and we enjoyed our stay here.

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I really appreciate your feedback. As a new General Manager to the property, guest comments are a great way to learn our strengths and weaknesses. We hope to see you the next time your travels bring you to Louisville! More 

Frankfort, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

My husband, daughter and I only stayed one night - the night beforeI was to have surgery at a nearby hospital. The service at the front desk was excellent. As it was not a busy night, we received an upgrade to a 2-bedroom suite which was just like being at home. It was clean and comfortable and easily accessible to... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

I'm so glad to hear you had a great stay with us! Making guests feel at home is our goal at Residence Inn. We hope to see to you again if your travels bring you back to Louisville! More 

Hebron, Kentucky
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 2, 2014

My husband and I stayed here recently on a quick weekend trip to Louisville to watch a friend run an IronMan. It's about 15-20 minutes from downtown Louisville so if you are looking to be close to that, look elsewhere. We didn't have much choice as most of the downtown hotels were booked up that weekend. We only stayed one... More 

Was this review helpful? Yes
Angela K, General Manager at Residence Inn Louisville Northeast, responded to this review

Thank you so much for your feedback on your stay with us. As the new GM to the hotel, guest comments allow me to learn our strenghts and weakness. We'd love to have you stay with us again,whether it me for Iron Man or any other reason to come to our great city. We've recently made some changes that we'd... More 

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Additional Information about Residence Inn Louisville Northeast

Address: 3500 Springhurst Commons Dr, Louisville, KY 40241
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Northeast 3*
Number of rooms: 102
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Also Known As:
Residence Inn Louisville
Louisville Residence Inn
Hotel Style:
#18 Family Hotel in Louisville
#26 Business Hotel in Louisville

19 photos of this hotel

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