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Louisville Marriott East

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1903 Embassy Square Boulevard, Louisville, KY 40299
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Louisville Marriott East
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324 Reviews from our TripAdvisor Community

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Sacramento, California
Level Contributor
73 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is your typical large Marriott hotel. The lobby area looks new and renovated. The room had two twin beds. The room had all amenities except hair dryer. I did not like the glass door to the toilet as it was stiff and would barely close. There was complimentary coffee in the room. No breakfast or food perks are included.... More 

Helpful?
Thank AfshinM
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you for choosing the Marriott Louisville East. We truly appreciate your business & are glad you enjoyed your stay. I'm very sorry, however, that the bathroom did not exceed your expectations. We typically store our hairdryers in the closet but I will be sure to share your comments with the appropriate staff members to ensure satisfaction moving... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

I travel almost every week. I must say that out of all of the hotels I stay at around the country, this Marriott in particular has always demonstrated legendary customer service. Instead of hanging out behind the counter, they stand in front of the counter welcoming people into their hotel. Every associate is dressed very professionally, and they all appear... More 

Helpful?
Thank Richard P
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you so much for your continued business. We strive to exceed our guests' expectations & can't tell you how thrilled we are to hear that our customer service keeps you coming back. We are truly blessed with an exceptional staff & I will be sure to pass along your compliments to our team. Thanks again for your... More 

Kingsport, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

All of the staff from the front desk to the Concierge Lounge are wonderful. Carolyn in the Concierge Lounge is fantastic!!! She greats you by name, and it is just a real pleasure to spend time in the Concierge Lounge.So friendly! I stay here about once a month for work and it feels like home away from home. The location... More 

Helpful?
Thank Dana L
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you so much for your continued business. We really appreciate your feedback & love to hear that we've met your travel needs & given you a home away from home. We are truly blessed with a phenomenal staff & I will be sure to pass along your kind words to Carolyn. Thanks again & we look forward... More 

Nicholasville
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was one of the best hotels we have stayed at. The atmosphere was great, the location was great with all the shopping and restaurants close by. The staff was great as soon as we checked in the clerk explained everything to us about the hotel being one of the only themed Marriotts with the suggestions of what to have... More 

Helpful?
Thank 116junkie
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you so much for staying with us. We really appreciate your feedback & are thrilled that you enjoyed your stay. We truly appreciate your business & love to hear that our atmosphere, location & service exceeded your expectations. Thanks again & we look forward to seeing you again soon! Lana Ulmer Assistant General Manager More 

Westerville, Ohio
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for the first time. Very nice hotel with a staff that takes pride in working there. Looks like a hotel that should be in Louisville. Fantastic decor and a great ambiance throughout. Room was clean and nice. I got a piece of pie to take back to my room. I was all title disappointed with the size of... More 

Helpful?
Thank daniel c
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you for choosing the Marriott East while visiting the Louisville area. We really appreciate your feedback & are so glad that you enjoyed your stay. We strive to exceed our guests' expectations & look forward to seeing you again soon. Next time you're craving something sweet I suggest the German Chocolate Cake! More 

NYC
Level Contributor
93 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel quite a bit for work and spend many a night in a Marriott bed. As others have mentioned, the staff here is friendly and cheerful. Not saying that other Marriott properties aren't friendly, but everyone here seems genuinely happy to see you. If I was at Marriott corporate, I'd probably investigate why this property seems consistently well-run and... More 

Helpful?
Thank happyrobot
Lana U, Manager at Louisville Marriott East, responded to this review

Hello & thank you so much for choosing the Marriott East for your business travel needs. We really appreciate your feedback & are thrilled to know that our staff, rooms & cleanliness exceeded your expectations. We truly appreciate your business & look forward to seeing you again soon! Lana Ulmer Assistant General Manager More 

Clermont, Iowa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The stay New Year's Eve and the two days following were great. The staff was friendly and helpful, the rooms were clean and the beds were excellent. This was our third stay at this hotel and we will go back again. The bar and restaurant is a great place to experience the bourbon touch in Kentucky. Our thanks to Chef... More 

Helpful?
Thank Jodger
Lana U, Manager at Louisville Marriott East, responded to this review

Thank you so much for spending the holiday with us, we are thrilled that you enjoyed your stay. We truly appreciate your business & love to hear that our staff, rooms & Charr'd exceeded your expectations. Thanks again for your feedback & I'll be sure to pass along your compliments to Chef Montgomery & his staff. We look forward to... More 

Charlottesville, Virginia
Level Contributor
179 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

So I was entertained here fro 3 days this past week and was VERY impressed with this property. ALL the staff was friendly, all the time. The place was super clean. The workout room was the best I have seen in three years. Food excellent. Catering team was a bit institutional, but good. Front Desk staff was not very knowledgeable... More 

Helpful?
Thank Wtftraveler
Lana U, Manager at Louisville Marriott East, responded to this review

Dear Valued Guest, We wish to thank you for writing a review about your stay with us. We strive to provide excellent customer service and amenities at Marriott Louisville East, and we’re pleased to know you enjoyed your stay. Think about us the next time you visit Louisville – we look forward to welcoming you back again! Lana Ulmer Assistant... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very nice facility. Everyone was very friendly and helpful. The entire place was well maintained. We had a minor problem during our stay and they were quick to resolve it. Would definitely stay again if ever in the area. The breakfast bar was well stocked as well.

Helpful?
Thank Jen B
Lana U, Manager at Louisville Marriott East, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with Marriott Louisville East. We’re pleased that you enjoyed your stay and we look forward to welcoming you again in the near future! Lana Ulmer Assistant General Manager More 

Bethany Beach, Delaware
1 review
5 of 5 stars Reviewed January 4, 2016

The hotel is clean and modern with excellent amenities. But what really impressed us was the enthusiasm and cheerful attitude of the staff. Everyone at the front desk, the restaurant and bar, and housekeeping made us feel very welcome. Kudos to Daniel Asbury and colleagues for the Kentucky hospitality!

Helpful?
Thank James F
Lana U, Manager at Louisville Marriott East, responded to this review

Dear Valued Guest, Thank you for staying with Marriott Louisville East during your visit to Louisville. We are thrilled that you enjoyed your stay and hope to welcome you again very soon! Lana Ulmer Assistant General Manager More 

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