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All 95 Louisville hotels

Fern Valley Hotel and Conference Center

3.0 of 5 Hotel   |   2715 Fern Valley Road, Louisville, KY 40213 (South Side)
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Fern Valley Hotel and Conference Center
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19%
Ranked #87 of 95 hotels in Louisville
  • Reviews (21)
  • Photos (34)
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  • Room tips (6)
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21 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Louisville
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This is by far the worst hotel ever . The place is run down and dirty. The rooms are out dated and some of the front desk people are out right rude . The pool , restaurant and bar are never open and if they are it's odd hours . The stains on the sheets were nasty. Also complaints of... More

Was this review helpful? Yes 2
Bowling Green, Kentucky
1 review
2 of 5 stars Reviewed 2 weeks ago

I just noticed that my review never showed up and decided to add it again .. with the pictures.. so judge for yourself. All in all, it was pretty dirty, smelled of mildew and it was humid due to the inside pool being in the main area and that not being air conditioned well enough to keep the humidity to... More

Was this review helpful? Yes
Pontiac, Michigan
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I'm actually still here while I'm writing this. We came up for our son funeral and we checked in, first on the phone they told us they were a Holiday Inn, until we got here but being tired from driving and needing to get to the Hospital, we let that go.They gave us a room on the 4th floor, which... More

Was this review helpful? Yes
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, First of all, we are really sorry to hear about the lost of your son. We can't imagine the pain that you are going thru at this time. We apologize for the AC issues and bad attitude from someone at the Front Desk while staying with us. We are very sorry for the inconvenience this may have caused... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

INTERESTING: I wrote a review about Fern Valley the moment I got back from staying in this craphole and... it's vanished. Funny enough, it was so recent, that Google saved my "Title" information above. I don't recall every single thing I said about Fern Valley, but here's what I wrote just recently on Yelp, where the info won't be deleted... More

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear Guest, Thank you for your feedback. New ownership/ management team has recently taken over the Hotel since you were here in October of 2013. We are currently renovating some of the rooms and things are changing to the right direction. We are sorry to hear that you had a bad experience while you were here before, we would like... More

Springfield, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was sub-par at best. We initially decided we could deal with the foul smells, stained carpet and outdated facilities but when we were told the next morning that the pool was not opened during the week but occasionally on Friday, Saturday and maybe Sunday if a lifeguard was available, we decided our money would be better spent elsewhere.

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, We apologize for the issues you experience while staying with us. The pool should had been open as you suggested. We are very sorry for the inconvenience this may have caused. We are confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. Sincerely, Hotel Management Team More

Punxsutawney, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed with this hotel a little while back. We have stayed here many times over the last 10-12 years. Although the property is not what they use to be. The rooms were clean, the staff is friendly and accomating. I understand they are in the middle of transition and we will stay here in Oct.

Was this review helpful? Yes
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, Thank you for your comments and your interest in coming back. We look forward to seeing you back in October. We are confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. Sincerely, Hotel Management Team More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 24, 2014 via mobile

I have stayed at this hotel before and I have had wonderful service, hence my coming back this time around. I can honestly say I have NEVER had worse service in my entire life! First off, the night manager flat out lied to us about our room and put us in the second building across the street...which normally wouldn't be... More

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, We apologize for the issues you experience while staying with us. You are absolutely right, all guest should receive our best service and rooms, we will have talk with our Front Desk Staff regarding your comments. We are very sorry for the inconvenience this may have caused. We are confident that a future visit to our hotel will... More

New York City, New York
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 20, 2014

This hotel is perfect for a place near the Kentucky Derby. You get a lot for your money. They provide an inexpensive room and shuttle service to the Derby. Extremely convenient location to the Derby and airport.

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, Thank you for staying with us and your kind comments. We hope to see you back soon on your next trip to Louisville and the Kentucky Derby. It's our pleasure to serve you. Thank you, Hotel Management Staff More

Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2014

My friend and I stayed at Fern Valley because of the easy access and close proximity to the Kentucky Derby. They had better prices than the other hotels in the Louisville area for that weekend. We got a pretty clean room with no problems in the room. Shuttle service to the Derby was extremely convenient with very new and clean... More

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, Thank you for staying with us and your kind comments. We hope to see you back next Derby. It's our pleasure to serve you. Thank you, Hotel Management Staff More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2014

I stayed at this hotel 2 nights for Derby and it was amazing! Facility not the newest but in a great location and staff was very polite and helpful, I highly recommend staying here. Breakfast was great and located in a great area only 5 minutes from airport, 10 from downtown, and 7 from churchill downs.

Was this review helpful? Yes 3
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear guest, Thank you for staying with us and your kind comments. We hope to see you back soon on your next trip to Louisville. Best, Hotel Management Staff More

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Additional Information about Fern Valley Hotel and Conference Center

Address: 2715 Fern Valley Road, Louisville, KY 40213
Location: United States > Kentucky > Louisville > South Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fern Valley Hotel and Conference Center 3*
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Also Known As:
Fern Valley Hotel Louisville

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Fern Valley Hotel & Conference Center in beautiful Louisville, Kentucky--where southern hospitality and modern facilities combine to create an atmosphere of comfort and luxury. Conveniently located off Interstate 65 near Louisville International Airport, The Kentucky Exposition Center/Kentucky Kingdom and Churchill Downs, and within close proximity to downtown's business district/convention facilities, the Fern Valley Hotel is one of Louisville's larger hotel and meeting spaces. Whether working or relaxing, you'll find our 406 guest rooms, 22,000 square-feet of flexible meeting space, on-site dining/lounge, indoor pool/whirlpool, and other recreational amenities provide all the amenities that matter most. ... more   less 
Number of rooms
406

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