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Fern Valley Hotel and Conference Center

2715 Fern Valley Road, Louisville, KY 40213
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Fern Valley Hotel and Conference Center
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Ranked #88 of 97 Hotels in Louisville
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66 reviews from our community

Traveler rating
    6
    8
    4
    10
    38
See reviews for
14
6
2
16
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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    (66)
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    (26)
  • Jun-Aug only
    (17)
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    (15)
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Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

We were in town for an event at the Expo Center and looked forward to using the indoor pool and hot tub -- neither were open/working. The rest of the hotel was in significant disrepair and the breakfast was a disappointment. The non-smoking room filled with a smoky smell as soon as we turned on the a/c (which did not... More 

Was this review helpful? Yes 1
Curitiba, PR
Top Contributor
78 reviews 78 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel by two nights and it was one of the worst experiences ever. It seems like an old place in a communist country... the place is so big that you will need a map to find your room, sometimes even crossing fire security corridors. The fire alarm was ringing at 4:00 in the morning probably because... More 

Was this review helpful? Yes 4
Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We have stayed there before and even held an event at the conference center last year that tuned out great. This year was very disappointing. It took an hour to check in. We reserved several rooms in our company name. One of our guests arrived before we did and they changed the reservations to his name...therefore had no record of... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

stayed for two days, housekeeping never showed up. didnt have any towels second day called two times for towels no show had to leave no shower drains were pluged . lamp shade missing. BLACK MOLD ON WALLS IN BATHROOM Very Nasty! building inspector should close this one down!

Was this review helpful? Yes 3
Haubstadt, Indiana, United States
Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is by far the very worst hotel experience I have had! Period! Checking in on the evening of Mar. 26, 2015 & staying through Mar. 27 checking out on the morning of Mar. 28. First off, the place is a "DUMP" Next off the rate of $145.09 per night including taxes is ridiculous. We were out during the day... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My room was not clean and coffee pot had a full pot of molded coffee in it. The hotel maintenance showed up at my door at 9:30 PM saying I reported issues with bathroom and I hadn't, scary. Then the fire alarms went off at 3:45am and was evacuated. We were told we could return to our room and all... More 

Was this review helpful? Yes 4
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What a joke for a hotel !! The price paid for a 1 night stay was ridiculous!! The housekeeping staff is a joke. The toilet in the room had stains in it from the previous occupants, no business center, the hallways are filthy, the whole hotel feels rundown and it actually is. The pictures on the website must have been... More 

Was this review helpful? Yes 7
Largo, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My company booked this hotel for the MATS2015 show at the nearby expo center. I should have read the reviews here first. The first sign of trouble was at checkin. Absolutely no professionalism by the front desk staff, who by the way, were in street clothes and no uniforms or name tags. The area behind the front desk was a... More 

Was this review helpful? Yes 2
Sewanee, Tennessee
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 16, 2015

In the 40 min I was waiting to check in, 3 of the guest that had checked in before me had to come back due to, 1 AC unit in middle of floor, 2 shop vac, stapler and unmade room. & 3 no hot water! Run!

Was this review helpful? Yes 3
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear Guest, Thank you for your review and suggestions. We are in the process of renovations, including new bedding, and new furniture and that explains why the furniture is on the hallways (based on your pictures). We apologize if by mistake we checked you in a room that was out of order. We are confident that a future visit to... More 

Muldraugh, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2015

So we stayed at the Fern Valley Hotel and Conference Center this weekend and here is what we got. I called the hotel first to make sure they had wheel chair accessible rooms with two double beds and was told yes so I got online to reserve that room for two nights and an additional regular double bed room for... More 

Was this review helpful? Yes 1
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review

Dear Guest, Thank you for your review and suggestions. We are in the process of renovations, including new bedding, and new furniture and that explains why the furniture is on the hallways (based on your pictures). We apologize if by mistake we checked you in a room that was out of order. We are confident that a future visit to... More 

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