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Fairfield Inn & Suites by Marriott - Louisville East

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1220 Kentucky Mills Drive, Louisville, KY 40299
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Fairfield Inn & Suites by Marriott - Louisville East
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • All months
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  • Mar-May only
    (39)
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West Lafayette, Indiana, United States
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The room was a standard hotel room, fresh decor and clean. The beds are very comfortable. The thermostat controls means you can get the temperature just the way you like it. Plenty of outlets and tables for all of our stuff. Free wifi. Overall, it's a good hotel for a good price.

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West Lafayette, Indiana
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was probably my favorite hotel out of all the ones I visited on my last trip. First impressions are everything, and my first impression was a very positive one. While waiting to check-in, the lady at the desk was printing out directions for a family, and I thought that was wonderful customer service. The room itself was quite nice.... More 

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Fairfield1220, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear brittanythecaptain, Thank you so much taking the time to let us know how great and enjoyable your stay was. I’m also glad that you said we were your favorite as we try our hardest to take care of each and every guest, no matter what the need is. You mentioned in your review that you noticed that one of... More 

Ypsilanti, Michigan
1 review
1 of 5 stars Reviewed 4 weeks ago

Not only would I never stay at this Fairfield Inn but my experience with the staff has made me tell everyone not to stay in Fairfield Inns or Marriott for that matter. Not only was the night front desk staff extremely rude when I called to cancel my husband's reservation but insisted that he called and told her to hold... More 

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Joshua M, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Jen H, I want to first apologize for any issues that you have based on Marriott’s new cancelation policy. After looking into your concern I see that any additional charges have been taken care of and your current account reflects this. I invite you to call me at the hotel directly if I can be of any more assistance... More 

MA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015

I was impressed with this hotel. The lobby was nice and also clean. The room was great. Very clean and comfortable. It had 2 TV's, microwave, refrigerator, coffee maker etc... It was in a safe area and it was quiet. There was no parking fees. The staff was very friendly and helpful. I was looking for a pizza place. A... More 

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Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear lkn4gdplcs - Thank you for taking the time to let us know how great your stay was with us during your recent stay. We always love hearing from our guests so we can continue to live up to the standards you as a traveler expect when checking into any Marriott branded property. More 

Houston, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 12, 2015

We stayed here 5 nights while going to the Derby / Oaks. I thought our stay was perfect. Everything seemed to be extremely clean. Room was comfortable, bed was very good, wifi was good. Breakfast was standard free hotel food, but they did have a good variety, and surprisingly the breakfast area was never very crowded even though the hotel... More 

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Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear TomPlatinum - Thank you so much for the great feedback and I'm so glad that we made your Derby Stay in Louisville a great one. It's always a fun time and we are so glad to be your hotel of choice and to celebrate this truly memorable event with you. Look forward to seeing you next year. More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 29, 2015

Very nice staff & comfortable, affordable stay. Business travel stinks so if you can find a place that makes it not so bad - go there & relax. Very nice staff - I will stay here again. You should too. Convenient to Churchill Downs. Perfect for Derby or just to visit Louisville! Great city -

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Fairfield1220, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear " Nice Stay" Thank you for taking the time to let us know how GREAT your recent stay was with us. We always strive for Great Service, Clean Rooms, and to have a Friendly team. We hope to see you soon and we look forward to your return trip. More 

Corbin, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 27, 2015

Was in town to visit an ailing friend and picked this Fairfield Inn because of it's location near Cracker Barrel. The room was decent and large, but there was a terrible musty odor when I walked in. I had to use half a bottle of Freebreeze in order to get the room smelling half way nice. Also, the heating unit... More 

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Joshua M, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Rick R, Thank you for taking the time to give us feedback on your recent stay at the Fairfield Inn & Suites Louisville East. We pride ourselves on delivering a memorable hotel experience during your travels; we have unfortunately fallen short of our goal during your recent stay. I hope you can accept our sincere apology for the issues... More 

Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed April 24, 2015 via mobile

I booked this hotel for one night for a quick work trip, and would do it again. The rooms are nice and simple, the hotel clean and staff helpful. The free morning breakfast was very nice - more than I exepected which was a great surprise. They also gave reward members a water and pack of Oreos when they checked... More 

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Fairfield1220, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Jennmw, We are so glad you were able to share your great guest feedback from your recent stay with us. We try our hardest to make sure that each and every guest is taken care of to the standards they expect from Marriott. I’m so glad you found our accommodations to be nice and clean along with our team... More 

Tacoma, Washington
1 review
3 of 5 stars Reviewed April 22, 2015 via mobile

floor under the couch was not vacuumed. Old bandaid underneath it. Ran out of eggs and bacon and staff did not cook anymore. No milk was out even though there was cereal put out. Not Very impressed with breakfast. Hotel was very nice and staff was awesome. AlsO, they need to clean all of the coffee makers. Ours was downright... More 

Was this review helpful? Yes
Fairfield1220, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Interview Stay, I want to greatly apologize for the issues you had at out facility. At breakfast the hotel was full of teams for a local tournament and unfortunately those teams can eat. I have already followed up with our entire team to put a strategic plan into place when we have teams. In order to help us when... More 

Evansville, Indiana
1 review
5 of 5 stars Reviewed April 7, 2015

Thank you so much for all that you did to make our stay and our Women’s Retreat so successful! I loved meeting you all in person and appreciated all you did to make it all work. You went above and beyond helping. All of the ladies that met you loved you. We loved the property. It is beautiful. The rooms... More 

Was this review helpful? Yes
Fairfield1220, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Ronda - I am so glad that your group had a great stay and that we were able to make this meeting a success for you and your company. We strive to make sure all of our guests are taken care of and when a meeting is taking place we understand the success of the entire meeting is on... More 

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