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Fairfield Inn & Suites by Marriott - Louisville East

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1220 Kentucky Mills Drive, Louisville, KY 40299
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Fairfield Inn & Suites by Marriott - Louisville East
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Fairfield Inn & Suites by Marriott - Louisville East
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154 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Saint Louis, Missouri
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here with family members of the 10u Pacific Cyclones players. The hotel was great. Rooms were clean. Breakfast was good and everyone at well each day. The location worked well with the ball fields we were playing out of, along with having easy access to anything we needed/wanted.

Was this review helpful? Yes
Kelsey H, Guest Relations Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear BandDKlund, We want to thank you for taking the time to give us feedback. We are glad that you enjoyed your stay and that it was convenient. We will pass the great comments on to our staff. We look forward to seeing you again. More 

Holly Springs, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

I book a room on the 13th of July for the 15th for 1 night stay & cancelled on the 14th of July by email & calling, however I received a phone call at 3 am on July 16th asking was I going to check in & regardless of the time of morning this was awaking my children I told... More 

Was this review helpful? Yes
Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear John J – Thank you for reaching out to the hotel about your concerns so that we can further look into them and make sure we are following correct Marriott branded procedures with our cancellation polices. I apologize for any issues or confusion the new Marriott cancellation policy has caused and invite you to call me at the hotel... More 

Plymouth, New Hampshire
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Staff service was fantastic. I was there for a convention so it was very busy but most staff were extremely helpful. The food service staff went above and beyond to find something my student competitor needed for competition. Only down side was the van service was most times slow and not always reliable due to the large amount of guests... More 

Was this review helpful? Yes
Joshua M, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Bob M – Thank you for letting us know how your recent stay was along with allowing us the opportunity to serve you during this convention. I will make sure to pass on your great comments to our team along with letting the breakfast team know how much you enjoyed breakfast and the service you received We look forward... More 

Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Louisville Marriott on our way up to Cincinnati and got a great rate in Louisville due to the All Star game in Cinci. The concierge host was amazing and knew a couple of the visitors by first name which is impressive. Great breakfast in the concierge room and we got the local paper as well as USA... More 

Was this review helpful? Yes
Joshua M, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear TuthinBham – Thank you so much taking the time to let us know how GREAT your stay was and for letting us take care of you during your travels. We greatly appreciate you and all of our guests for being such loyal and fantastic people. Look forward to seeing you soon. More 

Lindstrom, Minnesota
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a work trip and the hotel is located in a easy to reach location. The lobby is very nice, and the rooms have small refrigerators, comfy beds, and a free continental breakfast. There were problems with the internet while I was there, but it was fixed by the last day.

Was this review helpful? Yes
Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Amy S – We are so glad that you took the time to let us know how GREAT your stay was and that even with a slight issue with the internet that we were able to fix quickly you had an enjoyable stay. We hope to see you back in the area soon and that you allow us the pleasure... More 

West Lafayette, Indiana, United States
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The room was a standard hotel room, fresh decor and clean. The beds are very comfortable. The thermostat controls means you can get the temperature just the way you like it. Plenty of outlets and tables for all of our stuff. Free wifi. Overall, it's a good hotel for a good price.

Was this review helpful? Yes
Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Shauna, Thank you so much for taking the time to let us know how great your stay was and how much enjoyed the hotel. We always love getting to know our guests and finding out how we can continue to improve to make you stay even better More 

West Lafayette, Indiana
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 14, 2015

This was probably my favorite hotel out of all the ones I visited on my last trip. First impressions are everything, and my first impression was a very positive one. While waiting to check-in, the lady at the desk was printing out directions for a family, and I thought that was wonderful customer service. The room itself was quite nice.... More 

Was this review helpful? Yes
Fairfield1220, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear brittanythecaptain, Thank you so much taking the time to let us know how great and enjoyable your stay was. I’m also glad that you said we were your favorite as we try our hardest to take care of each and every guest, no matter what the need is. You mentioned in your review that you noticed that one of... More 

Ypsilanti, Michigan
1 review
1 of 5 stars Reviewed June 3, 2015

Not only would I never stay at this Fairfield Inn but my experience with the staff has made me tell everyone not to stay in Fairfield Inns or Marriott for that matter. Not only was the night front desk staff extremely rude when I called to cancel my husband's reservation but insisted that he called and told her to hold... More 

Was this review helpful? Yes
Joshua M, Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear Jen H, I want to first apologize for any issues that you have based on Marriott’s new cancelation policy. After looking into your concern I see that any additional charges have been taken care of and your current account reflects this. I invite you to call me at the hotel directly if I can be of any more assistance... More 

MA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015

I was impressed with this hotel. The lobby was nice and also clean. The room was great. Very clean and comfortable. It had 2 TV's, microwave, refrigerator, coffee maker etc... It was in a safe area and it was quiet. There was no parking fees. The staff was very friendly and helpful. I was looking for a pizza place. A... More 

Was this review helpful? Yes
Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear lkn4gdplcs - Thank you for taking the time to let us know how great your stay was with us during your recent stay. We always love hearing from our guests so we can continue to live up to the standards you as a traveler expect when checking into any Marriott branded property. More 

Houston, Texas
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 12, 2015

We stayed here 5 nights while going to the Derby / Oaks. I thought our stay was perfect. Everything seemed to be extremely clean. Room was comfortable, bed was very good, wifi was good. Breakfast was standard free hotel food, but they did have a good variety, and surprisingly the breakfast area was never very crowded even though the hotel... More 

Was this review helpful? Yes
Joshua M, General Manager at Fairfield Inn & Suites by Marriott - Louisville East, responded to this review

Dear TomPlatinum - Thank you so much for the great feedback and I'm so glad that we made your Derby Stay in Louisville a great one. It's always a fun time and we are so glad to be your hotel of choice and to celebrate this truly memorable event with you. Look forward to seeing you next year. More 

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