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Holiday Inn Airport South

3.0 of 5
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6551 Parmount Park Dr., Louisville, KY 40213
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Holiday Inn Airport South
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Ranked #62 of 97 Hotels in Louisville
A recent review
3 of 5 stars reviewed 1 week ago
timothy h Batavia, Illinois
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59 reviews from our community

Traveler rating
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    14
    10
    3
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Batavia, Illinois
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in town for an interview and stayed here for the night. I was not greeted as a platinum elite member and was not offered my 500 bonus check in points or a complimentary snack. The front desk person was somewhat rude. The room was your standard Holiday Inn King size room, but it had issues. The toilet needed... More 

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Top Contributor
130 reviews 130 reviews
27 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had to make an emergency 2 day stop here as our dog became quite ill and he was placed in the hosp. The hotel staff wa great. The room was comfortable and clean. The complimentary breakfast cannot be beat. I am choosey about my hotels and this did not disappoint..

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ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this review

Dear cdrlinda, Thank you for telling us about your visit with us. We are so glad you chose us for your hotel needs. We hope your dog is feeling better. We value all guest feedback it allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time.... More 

Ramsey, New Jersey
Contributor
19 reviews 19 reviews
15 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 7, 2015

Stayed at the Holiday Inn Airport South for three nights in mid-December. Overall the stay was pleasant, but I also was not expecting the Ritz. Pros: Check in was efficient and the front desk personnel was always pleasant. Room was clean and comfortable Included breakfast at connected restaurant was more than sufficient-eggs, bacon, sausage, biscuits & gravy, cold cereal, juices,... More 

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ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this review

Dear Cdnclub, Thank you for telling us about your visit with us. We are so glad that you chose our hotel. Thank you for telling us your concerns about the wifi, the tv, and the wake up call not being received. We are very sorry for the inconvenience. We will use this feedback to make the necessary changes to the... More 

lexington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2014

We stayed at Holiday Inn for convenience to airport. Waited over 25 minutes for shuttle. We called three times and it should have been there any minute Ended up with front desk lady who worked night of December 30 yelling at us over the phone. Don't stay here for ease of shuttle service. We ended up paying taxi $25 to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this review

Dear herry s, Thank you for your review regarding your recent stay at Holiday Inn Airport South Louisville, KY. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Paducah, Kentucky
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed December 1, 2014

We stayed here as a half way point to our destination. It was pretty late when we checked in so we wanted to get to our room and try to get some sleep. We were checked in quickly and made our way up to the room. When we got in there, we noticed that it did smell a little of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this review

Dear travlrgrl01, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry to hear about the condition of the first room you received. Please accept our sincere... More 

Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 3, 2014 via mobile

This hotel was clean. The rooms were spacious and it had a pool, gym, bar/restaurant. The front desk staff at check in seemed rushed and was just short of rude. The biggest problem is that the room, particularly the bathroom, reeked of cigarette smoke. The ventilation system throughout the hotel must be very poor to cause this issue. It is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this review

Dear Travelgirlgfree, Thank you for taking the time to share your comments with us about your stay. I am pleased that you found our rooms clean. However, I'd like to apologize if the service you received upon check-in did not suit your standards and if the ventilation systems were not up to par. We will use your feedback to target... More 

Washington, DC
Top Contributor
411 reviews 411 reviews
139 hotel reviews
2,422 helpful votes 2,422 helpful votes
4 of 5 stars Reviewed September 20, 2014

Nice new Holiday Inn near the airport. Ahmon checked me in at the front desk and was congenial and professional, which is always a good way to begin a stay. My room was clean, furniture was in good shape and bathroom was stocked with the usual amenities. The one thing that I will agree with, which is the reason for... More 

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Germany
Top Contributor
125 reviews 125 reviews
29 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed August 19, 2014

A fair deal if staying in this part of town. I arrived late after a long-haul flight and was hoping to get a nightcap at the bar before retiring. Unfortunately the bar had closed at 11pm and staff would not sell a bottle of beer at 11.05pm. Staff at the front desk was generally nice but not always helpful, i.e.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this review

Dear 1001-traumreisen, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 18, 2014 via mobile

I booked this hotel by accident thinking I booked the Holiday Inn Express. First impressions were hopeful, looked pretty newly remodeled. The staff was friendly and hotel was pretty quite for the most part other than a few drunks looking for the bar. The beds are some of the worst I have slept on and def past due for an... More 

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IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this review

Dear Moose1013, Thank you for taking the time to post a review of our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve... More 

Bowling Green KY
Top Contributor
99 reviews 99 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 2, 2014

The hotel was super clean and the front desk friendly and helpful. We were provided with vouchers for breakfast at the restruant and discounts for dinner. This hotel is close to the airport but not on top. It is also right off the interstate. However, there is nothing within walking distance to view. So great for one night!

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ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this review

Dear ManyConferences, Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. Thank you for staying with us. We will pas this feedback on to our staff. Thank you for your time. We hope to see you again in the future. Sincerely, Holiday Inn Airport South More 

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