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Holiday Inn Louisville East - Hurstbourne

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1325 S. Hurstbourne Parkway, Louisville, KY 40222
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Holiday Inn Louisville East - Hurstbourne
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (163)
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    (44)
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    (34)
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    (22)
All months
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel feels as though you just time warped to 1980. The layout is awkward, the rooms were dirty, and each room in our party was quite disappointing. Overall, I would strongly recommend finding anything else. I'm not a fan of writing poor reviews, but this hotel is really a struggle.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear James K, Thank you for your comments about our property. There is room for disagreement that this hotel is stuck in the 80's and not clean. Outdated does not necessarily equate to dirty. This is a common misconception. We are under renovations, and over 90 rooms have been updated to Executive Tier status. Enhanced with Keurig coffee makers and... More 

Utica, Michigan
Level Contributor
10 reviews
6 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Beware of this hotel before December 2015 when the renovations are scheduled to be completed. Renovated rooms are nice but they have a wing they told me is going to get torn down, that they are still renting. Rooms in this wing resemble a motel. Dim lighting, outside entrance doors; if you paid $39.95 for these rooms then you overpaid.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Alan B, Thank you for your recent review and comments. I see you experienced one of our new Executive tier rooms. However, I was confused on why we scored so low. Here are the facts regarding your review. Yes, we have a wing of the hotel that will be phased out by the end of the year. This wing... More 

Travelers are raving about these Louisville hotels

Kettering, Ohio
Level Contributor
15 reviews
2 of 5 stars Reviewed July 21, 2015

Please note this hotel is currently under renovations but by far is the WORST Holiday Inn our family has ever stayed at. I am sooo shocked that the corporate allowed this hotel to operate this long with minimum renovations. 7 floors, only 1 working elevator No continental breakfast (supposedly due to construction) No discount for guest set up with Ihop... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Mrs. Olow, Thank you for taking the time to share your comments. We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service at a reasonable price. Consequently it is disappointing to learn we let you down. Please accept my sincere apology for... More 

Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2015

Our stay was great, our only complaint was we were unaware of construction when we booked. Thankfully it didn't effect our stay. The front desk staff were very friendly and helpful. Checking in and out was very quick!

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Tonya B, Thank you for taking the time to review our property. I am thrilled we obtained a five star report in all categories! Over half of the tower rooms are now complete and we are moving forward with the restaurant. We can certainly understand that the renovations can cause some inconveniences. We do our best to forewarn our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 29, 2015 via mobile

Under renovation but upon check in we had 2 queen beds booked and got 1 King size and pull out couch for 4. The pull out was BAD! actually fell thru it at the bottom of it and I'm only 145 pds. Mattress just sinks inside the rails. Bars in middle of back. They did apologize they were fully booked... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Teasler, Thank you for your business and review. I agree and apologize about the pull out sofa sleepers. They are a throwback from the past. We are in the process of removing all sleeper/pullout sofas during the remodeling. The Executive floors have already changed over and replaced with armchairs. The rooms with the sofa sleepers will be converting to... More 

Bloomington, Indiana
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 22, 2015

We have stayed there many times when spending the night in Louisville. It is close to restaurants and the shopping malls. It is convenient to everything we need. The staff is really nice. The parking is free which is a great thing too.

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Sharibaer, Thank you for the outstanding 5 star review and comments! We wish you well and please stay with us again soon. Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com More 

Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 22, 2015

I travel quite a bit for work and this was the worst experience I have had checking into a hotel, normally I like to write good reviews, after all some people just have bad days but the treatment we received here was just beyond rude and still bothered me enough a day later that I just could not walk away... More 

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jeanine, Thank you for bringing these issues to my attention. My personal apologies obviously cannot be enough. I will certainly investigate this situation and make every effort to resolve anything outstanding including whatever credit is pending. This should not have occurred. We hardly get any reservations from booking.com, so I admit I must contact them to update any website... More 

Havre de Grace, Maryland
Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 20, 2015

This is an old hotel and needs a complete renovation. It is currently getting that completed, but in the mean time it is not a convenient place to stay. The restaurant is closed and there was no food on site. A few places and a grocery are within walking distance, but bad weather kept us from all but the closest.... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jack, Thank you for the comments and concerns regarding our hotel. You are correct, the hotel was due for remodeling and we listened! The new owners have committed what is needed to convert this to the most modern Holiday Inn full service hotel here in Louisville, KY. We are unfortunately at the mercy of contractors and inspectors, so some... More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 29, 2015

Stayed at this Holiday In 2014 and again this May. The property was in serious need of updating and at this writing the renovation is underway. If you are booking this property be sure they place you in the renovated section. Jon at the front desk is a great addition to the hotel in directing you to attractions or eating... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Over half of the main building rooms are now remodeled and converted to the Executive Level rooms. You can only reserved those rooms at this time by booking them at Holiday Inn website. Please check out our new rooms and reserve one today! Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com More 

Evansville
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

I wanted to give this hotel 4 stars, because of how clean and tidy everything was. Miraculous considering they are under full renovation! Most of the staff was very friendly and helpful, and we were able to relax and have some family fun. The location was perfect, far enough away from the hustle and bustle to be quiet but close... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Katelynn D, Thank you greatly on the noticing of the renovations and cleanliness of our facility. Being an older hotel does not mean we are not clean as some people think so. We try very hard to keep our non-renovated rooms and public areas the best they can be until the construction touches them. Over half of our main... More 

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