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Holiday Inn Louisville East - Hurstbourne

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1325 S. Hurstbourne Parkway, Louisville, KY 40222
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Holiday Inn Louisville East - Hurstbourne
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Holiday Inn Louisville East - Hurstbourne
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161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
    (161)
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    (44)
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Kettering, Ohio
Level Contributor
12 reviews
2 of 5 stars Reviewed 1 week ago

Please note this hotel is currently under renovations but by far is the WORST Holiday Inn our family has ever stayed at. I am sooo shocked that the corporate allowed this hotel to operate this long with minimum renovations. 7 floors, only 1 working elevator No continental breakfast (supposedly due to construction) No discount for guest set up with Ihop... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Mrs. Olow, Thank you for taking the time to share your comments. We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service at a reasonable price. Consequently it is disappointing to learn we let you down. Please accept my sincere apology for... More 

Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our stay was great, our only complaint was we were unaware of construction when we booked. Thankfully it didn't effect our stay. The front desk staff were very friendly and helpful. Checking in and out was very quick!

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Tonya B, Thank you for taking the time to review our property. I am thrilled we obtained a five star report in all categories! Over half of the tower rooms are now complete and we are moving forward with the restaurant. We can certainly understand that the renovations can cause some inconveniences. We do our best to forewarn our... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Under renovation but upon check in we had 2 queen beds booked and got 1 King size and pull out couch for 4. The pull out was BAD! actually fell thru it at the bottom of it and I'm only 145 pds. Mattress just sinks inside the rails. Bars in middle of back. They did apologize they were fully booked... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Teasler, Thank you for your business and review. I agree and apologize about the pull out sofa sleepers. They are a throwback from the past. We are in the process of removing all sleeper/pullout sofas during the remodeling. The Executive floors have already changed over and replaced with armchairs. The rooms with the sofa sleepers will be converting to... More 

Bloomington, Indiana
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 22, 2015

We have stayed there many times when spending the night in Louisville. It is close to restaurants and the shopping malls. It is convenient to everything we need. The staff is really nice. The parking is free which is a great thing too.

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Sharibaer, Thank you for the outstanding 5 star review and comments! We wish you well and please stay with us again soon. Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com More 

Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 22, 2015

I travel quite a bit for work and this was the worst experience I have had checking into a hotel, normally I like to write good reviews, after all some people just have bad days but the treatment we received here was just beyond rude and still bothered me enough a day later that I just could not walk away... More 

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jeanine, Thank you for bringing these issues to my attention. My personal apologies obviously cannot be enough. I will certainly investigate this situation and make every effort to resolve anything outstanding including whatever credit is pending. This should not have occurred. We hardly get any reservations from booking.com, so I admit I must contact them to update any website... More 

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Havre de Grace, Maryland
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 20, 2015

This is an old hotel and needs a complete renovation. It is currently getting that completed, but in the mean time it is not a convenient place to stay. The restaurant is closed and there was no food on site. A few places and a grocery are within walking distance, but bad weather kept us from all but the closest.... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jack, Thank you for the comments and concerns regarding our hotel. You are correct, the hotel was due for remodeling and we listened! The new owners have committed what is needed to convert this to the most modern Holiday Inn full service hotel here in Louisville, KY. We are unfortunately at the mercy of contractors and inspectors, so some... More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 29, 2015

Stayed at this Holiday In 2014 and again this May. The property was in serious need of updating and at this writing the renovation is underway. If you are booking this property be sure they place you in the renovated section. Jon at the front desk is a great addition to the hotel in directing you to attractions or eating... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Over half of the main building rooms are now remodeled and converted to the Executive Level rooms. You can only reserved those rooms at this time by booking them at Holiday Inn website. Please check out our new rooms and reserve one today! Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com More 

Evansville
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

I wanted to give this hotel 4 stars, because of how clean and tidy everything was. Miraculous considering they are under full renovation! Most of the staff was very friendly and helpful, and we were able to relax and have some family fun. The location was perfect, far enough away from the hustle and bustle to be quiet but close... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Katelynn D, Thank you greatly on the noticing of the renovations and cleanliness of our facility. Being an older hotel does not mean we are not clean as some people think so. We try very hard to keep our non-renovated rooms and public areas the best they can be until the construction touches them. Over half of our main... More 

Conroe
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 15, 2015

We arrived to a hotel that was under construction. Not excited about that; however, the manager checked us in and also upgraded us so that was nice. Nothing is open because of the construction, and the neighborhood that this hotel is located in is kind of sketchy. Also, Wifi was PAINFULLY slow. The tv was not working, but we managed... More 

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear valued guest, Yes, that was a very busy time and we loved having you stay with us. Whether busy or not our team's goal is to make everyone's stay a memorable one. I do apologize, for your poor experience with the wi-fi. We have had many compliments in regards to our room renovations. We plan on starting rooms again... More 

montréal
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 17, 2015 via mobile

Late check in and early check out. Clean but not worth 200.00. We chose holiday inn because the city was booked for an event and only nightmarish motels were left. My husband has an employee discount with canadian national railways and they refused to honour it.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Ms. Fiocco, Thank you for your kind comments about our hotel. Sometimes a different view regarding our facility is needed. This location being independently owned and operated negotiates with many companies for special rates. I apologize that the business that was mentioned had not requested any special considerations with us for 2015. Hopefully next year, we will add them... More 

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