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Holiday Inn Louisville East - Hurstbourne

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1325 S. Hurstbourne Parkway, Louisville, KY 40222
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Holiday Inn Louisville East - Hurstbourne
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177 Reviews from our TripAdvisor Community

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Lexington, Kentucky
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked this hotel through corporate travel site. I understood there was construction/remodeling and possible noise. I understood pool and workout room closed. BUT NO ELEVATOR? Seriously? That's pretty important to know when you are dragging several bags up the stairs. No one told me until I wandered the entire first floor and finally went back to front desk. Really... More 

Helpful?
Thank 2kytravelers
IHGService, Guest Relations Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear 2kytravelers, Thank you for sharing your feedback from your recent stay. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. We are truly sorry for the unavailability of our hotel's amenities and facilities due to the renovation. Again, thank you valued feedback and we sincerely... More 

South West England, United Kingdom
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed a few days on business. Staff great but re-furb is taking time and messy - no pool open, breakfast buffet only on certain days. Rooms tired but OK. The staff saved the day and are a great team. Lots of places to eat nearby.

Helpful?
Thank HA_DAN
Samka A, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear HA_DAN, I have to agree with you, my staff is pretty awesome! :) Thank you for the compliments! I will share your comments with them. As far as the renovation goes, I am happy to say that we are almost done! It has been quite a process and it is nearing the end. We would love to have you... More 

A TripAdvisor Member
4 of 5 stars Reviewed December 6, 2015 via mobile

Room was clean. We were in a King Suite and had a sofa bed and full kitchen in a separate room. Full sized refrigerator was loud but did not keep me awake. Breakfast was just right and dining area was clean. Only complaint was that the safety inspection in the elevator was severely out of date.

Helpful?
Thank A TripAdvisor Member
Wendy S, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  It's something our team takes great pride in. We hope you will visit us again soon. Sincerely, Wendy S General Manager More 

Irmo, South Carolina
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 2, 2015

Excellent location, newly renovated with an excellent staff. Very quiet, clean and convenient. Was hesitant about staying here due to the age of the hotel, but had a great IHG priority club deal that was too good to pass up. My concerns were for nothing, a great hotel that I will visit again

Helpful?
1 Thank Mark E
Penetanguishene, Canada
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 18, 2015

This a great location close to shopping, restaurants and easy access from I-54. Unfortunately this hotel is under some major renovations and I'm sure it will be lovely once completed. There restaurant and bar leave a bit to be desired. Very limited menu and the bar has no atmosphere. The prices as you would expect are on the high side.... More 

Helpful?
Thank Arby48
Wendy S, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Arby 48, Thank you for taking the time to write a review about your experience at the Holiday Inn Hurstbourne. So glad to hear your stay was clean and comfortable! We currently have 3 floors completely renovated and are working on 2 more. Lobby and Bar will also be renovated within a few short months! We hope to see... More 

Plymouth, Michigan
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 18, 2015

We just stayed one night while driving back to Michigan from Florida. The room was a nice size and the bed comfortable. A lot of dining was nearby and a bar/cafe with a small menu was in the lobby. The rate was reasonable compared to other hotels in the neighborhood.

Helpful?
1 Thank Wisdomgal
Wendy S, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Wisdomgal, Thank you for staying with us at the Holiday Inn Louisville East. We appreciate your feedback and are delighted that your stay was enjoyable. We hope you will stop and see us again! Warm regards, Wendy Stevens General Manager More 

Cuyahoga Falls, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 23, 2015

Shawn and Arron that worked the desk were extremely helpful in ensuring that my stay was prenominal. They were helpful, considerate and had a great sense of humor and they made a business trip fun and enjoyable. All hotel desk employee's should strive to be as good as these two young men. Thanks from Carol E.

Helpful?
1 Thank VisitCocoaBeach2014
Samka A, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear VisitCocoaBeach2014, I am very glad you enjoyed your stay with us at the Holiday Inn Louisville East! I am proud to have Shawn and Aaron on my team. They are superb and truly enjoy what they do. Thank you so much for your recognition of these two gentlemen. We hope to see you soon. Safe Travels, Samka Aljukic Assistant... More 

Columbia, Missouri
Level Contributor
264 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed October 20, 2015

We stayed with a group recently and this hotel fit the bill quite nicely. Is it fancy - no; is it updated - not yet; are the rooms clean and the beds comfortable - yes. For our purposes, easy access to the interstate was important and the Holiday is immediately off the interstate (without an abundance of traffic noise). I... More 

Helpful?
Thank BoCoMoTiger
Samka A, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear BoCoMoTiger, I enjoyed reading your review. Thank you for your honesty and sincere feedback. I am glad you were able to enjoy the amenities of the hotel as well as the surrounding area. We would love to welcome you back to our hotel soon! Safe Travels, Samka Aljukic Assistant General Manager More 

Dallas, Texas
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 19, 2015

Hotel rated average only because they are going through a remodel. Limited services for food and beverage (closed early each day). Easy access to Interstate 64. Nearby restaurants. Fifteen minute to airport.

Helpful?
Thank Wayne S
Samka A, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Wayne S, Thank you for writing a review about your experience at our hotel. Yes,we are under a renovation at the moment. I apologize that the restaurant closed early while you were with us. I'll look into this matter. Please come visit us once all the remodeling is completed! We'd love to see you again. Safe Travels, More 

Kentucky
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed October 16, 2015

When I made my reservation online through the Holiday Inn website, I booked one of the renovated suites. When I checked in, I was told they were not available due to a group booking and I "must" take one of the non-renovated rooms at the same price. I refused and they dropped the price. I should have ran away. The... More 

Helpful?
Thank thekentucker
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear kentucker, It is not the standard of our hotel to have our guests leave anything less than absolutely thrilled with our property, and we apologize that this didn't happen for you. We understand that a renovation can certainly cause inconveniences, and we do our absolute best to advertise the construction in advance. We apologize that those efforts failed to... More 

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