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All 95 Louisville hotels

Holiday Inn Louisville East - Hurstbourne

3.0 of 5 Hotel   |   1325 S. Hurstbourne Parkway, Louisville, KY 40222 (East Louisville)
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Ranked #62 of 95 Hotels in Louisville
A recent review
3 of 5 stars reviewed 2 weeks ago
AndyR19822 Tiffin, Ohio
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133 reviews from our community

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    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Tiffin, Ohio
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Before I go into my "experience", I will review the overall hotel. The hotel is very large, much larger than I anticipated. Lots of meeting space, nice lobby, bar and restaurant. It is located directly off the expressway so its easy to get to. I assume the hotel must have been impressive back in the day. The hotel is undergoing... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Andy, We appreciate your honest comments and thoughts regarding our location. I apologize regarding the housekeeping issue and the condition/décor. That situation that should have not happened and I will personally look into it. However, I can not suggest that folks do not stay here simply because we appear dated. Times and color patterns change and we are changing... More

Russellville
Contributor
17 reviews 17 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 14, 2014

Check-in was quick and painless; I requested a room in the "newer" tower section, which I got. Once you get past check-in, it appeared obvious to me this was once a nicer hotel in its day - different conference rooms named for different racehorses, and the hotel's features are names linking to horse racing. But horses age, and this hotel... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Charles, Thank you for your three star review and comments. Unfortunately we are unable to charge the $49.00 room rate as suggested to get that 5 star. We are priced competitively with other full service hotels in the area like the Marriott East across the freeway. We factor our current facilities condition in pricing strategy. The price that was... More

Des Plaines, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2014

Our family stayed here for one night as we were driving home. At the end of a long day of traveling we were very disappointed to find a clump of hair and several stains on our sheets when we turned down our bed. When we called to let the front desk now, they sent up clean sheets (for us to... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Tommy, Obviously with your stay here there was a breakdown of our most basic service. A clean guest room! I apologize that this had occurred and the person on our staff was identified and has been recommitted to providing a better level of service than what was received. I hope you will consider another chance in the future if... More

Indy
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 11, 2014

A group of 8 of us filled 3 rooms at this hotel during a visit to attend the PGA Championship. The hotel sits in a busy retail and business area. Check-in was swift and friendly. Parking was plentiful. The hotel was hopping with a wedding reception and other activity. As mentioned earlier, there seem to be two distinct parts to... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Good day to my fellow traveler, Thank you for the three star review and honest comments. First I would like to apologize for any issues during the stay including the missing PGA items. The main building is now in full swing with the exterior renovations. The majority of two double beds are located in the original wing. We will be... More

Stephens City, Virginia
Top Contributor
73 reviews 73 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 31, 2014

Wow, where to begin, the poor girl at the check in desk, the stare down from the security guard, or paying 2014 prices for a 1960's room? When we checked in, the price we were being charges was 25% higher than what the reservation said it was going to be. The poor girl didn't know what to do, and just... More

Was this review helpful? Yes 2
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Mark, Thank you for mentioning your concerns and speaking your mind. If you could send me a private message with your dates of stay and complete name via my email, I would like to investigate your issues. That being said, there are some positives regarding our property. Yes, we are a refreshed Holiday Inn full service hotel with a... More

Lebanon, Tennessee
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 23, 2014

This hotel had it's good and bad. Check in wasn't as quick as most hotels. Our room was semi clean. Upon arrival to the room we found a pink pill with a V on it on the couch. We looked it up and it was a pain pill. Thank God we found it before our fur babies did. The bathroom... More

Was this review helpful? Yes 2
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Dana, Thank you for bringing these items to my attention. I will promptly address the cleaning with my housekeeping inspectors, I'm pleased that you found the facilities ample. Our renovation plans for this year will greatly increase guest satisfaction. The kids running around unsupervised during tournament time is sometimes an issue especially when no one immediately handles the situation... More

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 20, 2014

Front desk staff was unfriendly. Pool was tiny for hotel size. No continental breakfast. Kids running everywhere unsupervised. Main lobby was nice as they seem to cater to weddings but rooms were dated.

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Good day and thank you for the comments, Our pool size is actually larger than most newer built Holiday Inn hotels in the area, but I see your concern. Unfortunately for our upcoming renovation plans, the pool will be rehabbed but stay the same size. It is very expensive to double the pool size as some have suggested and also... More

Charlotte, NC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2014

I have been staying at this hotel for the past three weeks. I highly recommend this facility. The hotel is maintained, but the staff is what makes the difference for me. The entire staff has treated me in a friendly, courteous, and professional manner. The food is delicious. My room was better than expected. I will stay at this great... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear David, Thank you for your comments and remarks about us. Congratulatory and positive reviews really bolster our morale and assure that we are trying to do the best for our guests everyday. Best of thoughts, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More

Quinton, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014

Got to this hotel. Thought it looked very "dated". Rounded the corner and then saw the "newer" addition. Got checked in and ended up in the "dated" part. Looks like an 80s hotel. No elevator to the 2nd floor. Pubic hair in the bathtub and in the bathroom floor. DO NOT STAY IN THIS HOTEL.

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Kolby, We always have choices. That is why we were given free will. That being said, if any guest is dissatisfied with their room upon check in, we do our best to find one that will. If we are unable to accommodate your request, my staff is able to cancel your check in and recommend another property close by.... More

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 9, 2014

We chose this hotel specifically because it was pet-friendly. We were on a cross-country road trip and had my dog.They put us in a room at the end of the hall and it was perfect for us. The room was clean and did not smell of pets at ALL, which we would learn later is not always the case for... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Greetings and felicitations! Thank you for noticing that our rooms for pets are just like any other room. We don't discriminate whether you have a young pup or an old more mature companion. On the restaurant note, we do have a few new hires that need to be acclimated to the area. But rest assured, we do have a printed... More

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Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S. Hurstbourne Parkway, Louisville, KY 40222
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
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