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Holiday Inn Louisville East - Hurstbourne

3.0 of 5 1325 S. Hurstbourne Parkway, Louisville, KY 40222
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Holiday Inn Louisville East - Hurstbourne
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Holiday Inn Louisville East - Hurstbourne
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147 reviews from our community

Traveler rating
    29
    42
    35
    20
    21
See reviews for
29
16
8
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
    (147)
  • Mar-May only
    (38)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (34)
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    (20)
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Louisville, Kentucky, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

First of all, we have had a wonderful experience each time we stayed here. We have always enjoyed the hospitality of the bartender Janie, but this weekend, there were several obstacles to hurdle. With the unbelievable service provided by Tera and more importantly by Amy, our stay here was very satisfying. Thank you ladies!!!!

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Carol, Thank you immensely for your kind review and kudos to the staff! We read all posted comments and remember the situation well. That is what sets our hotel apart from others. It's service with a smile! Please stop in for a tour during renovations to see our transformation to the NEW Holiday Inn Louisville East. Safe travels, Scott... More 

Atlanta, Georgia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I often stay at this hotel when making a trip to Louisville to visit family and friends. Accomodations and service have always been consistently. Rooms are always clean and it is located centrally in the city which makes getting anywhere around town easy.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Dee, Appreciating what we have this time of year is foremost on our minds. We thank you for continuing to patronize our hotel and wish you well in your adventures. Best regards during the holidays and as always, Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More 

chesterfield, va
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have to say other than the location I don't have much good to report on this hotel. The room was old and worn. The hallways leading to the room were dark, dreary and quite scary actually. I had flown in b/c my MIL was sick and needed a place to stay. This was the only place I could find... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your recent review and comments regarding our hotel. We are currently under renovations and some improvements while you were here should have been evident. I am sorry you did not find us acceptable for the last minute booking. Hopefully, we can be your first choice for lodging in Louisville after everything is complete. Safe... More 

Gainesville, Florida
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Holiday Inn in Louisville, Kentucky may be a little older but the staff made every effort to help our group out when we found ourselves getting off of planes only to find out that we did not have rooms! Our corporate administrator of travel had used an incorrect start date to reserve our rooms near corporate headquarters. An exhaustive... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Fellow Traveler, Thank you very much for your kind comments about our location! Our front desk staff was extremely happy to be recognized for the hard work they did for you and your group. Please consider us next time for your hotel needs. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here unexpectedly after a horrible experience at another local hotel. The staff was excellent and very accommodating. The room was clean, very comfortable, and a good price. Very nice for a Holiday Inn, I was pleasantly surprised!

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your 5 star review and comments! We wish you and yours a great journey and welcome you back as a return guest if you're ever in the area. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More 

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel, not upto the Holiday Inn level. Property is huge but had an old dull feel. Rooms, Bathrooms & Corridors are bit worn out n definitely need to be updated. So does the service. free wifi free parking good breakfast

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Micky S, Thank you for your recent review and comments regarding our hotel. I am sorry we did not met your expectations while here. We will continue to improve at every opportunity while the renovations are in progress. Hopefully we can make a difference with your next stay. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More 

Vestavia Hills, Alabama
Top Contributor
73 reviews 73 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 10, 2014

I wrote a very long review and it was too long to post. So in summary: Had several bad experiences in one stay. Another guest was given a key to my room with me still in it. Construction noise was terrible. They offered free breakfast coupons. I asked that the knock some money off my bill. Coupons value $19.90, they... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, First and foremost, I would like to apologize for the poor experience you had. It is not indicative of the high standards we try to maintain for all our guests. We are working hard to ensure the room confusion does not happen again. Our renovations are in progress and there will be daily construction noise. It is... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 2, 2014

This hotel is the very base of what I would consider acceptable. The rooms are fine. Clean, but obviously worn. There was a questionable "hair" in my tub, but I won't get into that. It's appearance shows that it is poorly kept: curtains falling down in the ballrooms, only two elevators... and only one actually is in service. No real... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Katie, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Carlyle, Illinois, United States
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed October 26, 2014

Most disappointing stay at IHG hotel ever! First night barking dogs; second night noisy but last night and this morning we had to deal with psycho family next door. Called management 3 times during stay without any apologies. In fact when psycho lady was banging on OUR door this morning I called front desk, asked for security and was told... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear JoAnn S, Thank you for your comments and thoughts. I apologize for your disturbances during your recent stay this past weekend. However I do have good news! We are becoming pet free on November 1st and the entire building smoke free a week after that. Any dogs barking will soon be a thing of the past due to the... More 

Barboursville, West Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 6, 2014

my son had a xc race and the other parents had already made reservations here, so we joined them. when we arrived Friday night I wasn't impressed with the outside of the building. but once inside, it's a very nice, spacious hotel. the elevator has frosted windows. if you can see over that, you'll understand why: it's to block the... More 

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your 4 star review and comments. I'm glad you and yours had a great stay! The exterior of the main building is only days away from being completely reimagined. Workers are on a deadline to finish by October 15th. Our older two story will remain the same until the bulldozers change it to rubble... More 

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Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S. Hurstbourne Parkway, Louisville, KY 40222
Phone Number:
Location: United States > Kentucky > Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Number of rooms: 271
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