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All 95 Louisville hotels

Holiday Inn Louisville East - Hurstbourne

3.0 of 5 Hotel   |   1325 S. Hurstbourne Parkway 40222, Louisville, KY (East Louisville)
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52%
Ranked #61 of 95 hotels in Louisville
A recent review
5 of 5 stars reviewed 6 days ago
David M Charlotte, NC
  • Overview
  • Reviews (126)
  • Photos (38)
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  • Room tips (34)
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126 people have reviewed this hotel

Traveler rating
    27
    38
    27
    14
    20
See reviews for
23
13
7
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Front desk staff was unfriendly. Pool was tiny for hotel size. No continental breakfast. Kids running everywhere unsupervised. Main lobby was nice as they seem to cater to weddings but rooms were dated.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Good day and thank you for the comments, Our pool size is actually larger than most newer built Holiday Inn hotels in the area, but I see your concern. Unfortunately for our upcoming renovation plans, the pool will be rehabbed but stay the same size. It is very expensive to double the pool size as some have suggested and also... More

Charlotte, NC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have been staying at this hotel for the past three weeks. I highly recommend this facility. The hotel is maintained, but the staff is what makes the difference for me. The entire staff has treated me in a friendly, courteous, and professional manner. The food is delicious. My room was better than expected. I will stay at this great... More

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear David, Thank you for your comments and remarks about us. Congratulatory and positive reviews really bolster our morale and assure that we are trying to do the best for our guests everyday. Best of thoughts, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More

Quinton, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Got to this hotel. Thought it looked very "dated". Rounded the corner and then saw the "newer" addition. Got checked in and ended up in the "dated" part. Looks like an 80s hotel. No elevator to the 2nd floor. Pubic hair in the bathtub and in the bathroom floor. DO NOT STAY IN THIS HOTEL.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Kolby, We always have choices. That is why we were given free will. That being said, if any guest is dissatisfied with their room upon check in, we do our best to find one that will. If we are unable to accommodate your request, my staff is able to cancel your check in and recommend another property close by.... More

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel specifically because it was pet-friendly. We were on a cross-country road trip and had my dog.They put us in a room at the end of the hall and it was perfect for us. The room was clean and did not smell of pets at ALL, which we would learn later is not always the case for... More

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Greetings and felicitations! Thank you for noticing that our rooms for pets are just like any other room. We don't discriminate whether you have a young pup or an old more mature companion. On the restaurant note, we do have a few new hires that need to be acclimated to the area. But rest assured, we do have a printed... More

Louisville
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The room smelled bad, the shower was dirty, the window shade had many small holes that let light in, and the tv remote battery was dead and the hotel didn't have any more. Teenage boys were running up and down the halls and playing on the elevator. Typically we receive a complimentary snack on arrival and we did not.

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your comments regarding our hotel. From what you've said you were not happy with the condition of your particular room. That was possibly in our original wing of the building and I apologize. I inspect a large number of rooms on a daily basis and will re-educate my room inspectors also. Cleanliness and upkeep is foremost on... More

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was reasonably priced and located in a good part of the city that isn't too crowded but is easily drivable to major attractions. Room was clean and check in was fast. Indoor pool was OK. Hot tub jets were broken which annoyed me. Kids ate for free at breakfast in the hotel restaurant too so it was basically... More

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Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your compliments and comments, The gold standard for Holiday Inn has been for years "Kids Eat Free" and we are happy to honor this value since we all know kids are born hungry. I was unaware of the hot tub jets being inoperable, but that is no excuse. I will immediately get my chief engineer investigating at... More

albany
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the room is comfortable with basic amenities, near to highway, has a good restaurant in the facility. has a decent jacuzzi and pool. internet is free. Plenty of parking space. there is smoking in the patio, which can be annoying. The breakfast is not included, and without voucher it is about 10 dollars which can be expensive.

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your review of our property. As a former smoker for over a year, I understand completely about smoking. Especially when someone else does not. Please come see us again when you're in the area. Regards, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com More

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has a beautiful atrium but that's it.When you go to the elevator located in the rear of the hotel the truth comes out.It needs to have a face lift, it s old and out dated,this chain has made its fortune on average people and it's a shame that they have forgotten their humble beginnings. The hotel being of... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your comments regarding our property, You are correct the décor is still from an earlier time period. We are finishing up the planning stages to bring our hotel into more of the 21st century soon. Behind the scenes start in three weeks, however, our rooms in the tower should be more to your liking by the end... More

Dundee, OH
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We book this room through Hotwire and we use that site frequently. This is the first time I felt like the hotel did NOT match the star rating. This hotel was advertised as a 3-star. It definitely is not. My check-in was speedy and friendly. Lobby looked nice. My room was in a wing with rooms that had both interior... More

Was this review helpful? Yes 1
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your candid review of our property. You are correct that the older section has issues and that is why we are scheduling its decommissioning soon. The cleaning is always foremost on my mind since we are a non-renovated property with older furniture. The condition always makes it seem we are not clean, however, I can assure you... More

Nashville, Tennessee
Top Contributor
53 reviews 53 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 27, 2014

I was in the Louisville area for a few days on business and was guided to the area due to the local areas for shopping and restaurants. The hotel staff was great, I needed to send some urgent faxes (yes who still used them!) and they were great to ensure they were sent and the send reports provided to me.... More

Was this review helpful? Yes
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you for your stay and we appreciate all our guests, truly. For without you, we would not have been in business for all these years. Please stay with us again even before our location gets the upgrades. Regards, Scott A Robinson Hotel Manager 502-426-2600 More

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Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S. Hurstbourne Parkway 40222, Louisville, KY
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Hurstbourne I-64 East, a Louisville hotel, truly is... A different kind of Holiday! The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 
Number of rooms
271

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