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All 96 Louisville hotels

Holiday Inn Louisville East - Hurstbourne

3.0 of 5 Hotel   |   1325 Hurstbourne Parkway 40222, Louisville, KY (East Louisville)
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Ranked #62 of 96 hotels in Louisville
A recent review
3 of 5 stars reviewed 4 weeks ago
71771 Appleton, Wisconsin
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112 people have reviewed this hotel

Traveler rating
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    22
    11
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Appleton, Wisconsin
Top Contributor
68 reviews 68 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk staff was friendly and welcoming. Of course, there is no free breakfast, because this is an old style HI. I did not expect one. They did not inform me of the breakfast buffet and the "kids eat free" program. I went to the lobby at 9:00 am on Sunday and learned about the deal. $9.95 per adult.... More

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Robert T, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear 71771, Thank you for your comments and I am glad you enjoyed the cook to order omelet station. That has been a relatively new addition. We are always looking to how we can improve our guests stay and reviews gives hoteliers a good insight, so thanks again. We do have allot of changes in the pipeline and I would... More

Radcliff, Kentucky
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 18, 2014

This is an older hotel, and it could definately use a little TLC. That doesn't bother me and my family, but we did experience several issues during our recent stay that did: -stained sheets on the bed -my 6 year old brought me a condom that she found in the drawer -pool area was too cold, and the engineer kept... More

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Robert T, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Joshua R. Thank you for letting me know about your experience at our hotel. After reading about your recent experience I can't begin to tell you how embarrassed and sorry we are. I have already reviewed you experience with my team. We will utilizing your review in all of our training sessions. People like to hear only the good things... More

Fond du Lac, Wisconsin
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2014

The hotel is clearly set up well to accommodate dog shows. We were greeted with a special cover for the bed and stuffed corgis in the lobby. The pomeranian national was concluding there and we were still met with great service. Happily will go back (except the banquet food needs improvement). Thanks to all who set this up.

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Robert T, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Marty G, Thank you for noticing some of the little details we did to accommodate your group.As you are well aware it can be extremely challenging operationally wise having 2 dog shows back to back. Having the Corgis stay with us was extremely enjoyable for my team as well. I am so glad my team did a great job. Thanks... More

New Boston, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 26, 2014

After reading other reviews I was nervous to check in to this hotel. I was pleasantly surprised. The front desk staff was very attentive and allowed us to check in early so we could freshen up before the baby shower we had traveled from Detroit for. The room was spacious and the beds were out of this world comfortable. My... More

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Robert T, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you Mellisa J. I appreciate you sharing your comments. I also appreciate your observations in regards to my team. They work very hard and love what they do. As you know being an ex hotel manager you know how important that is. Thanks again and next time you stay with us make sure you stop by and say hi. More

United States
Top Contributor
51 reviews 51 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 21, 2014

Let me say the front desk girl, Brandi (?) was great!! She graciously changed my room when I discovered the room I had originally had access doors from the hall and both side walls!! Yikes!! Too much to worry about as a female traveling alone ! She also helped me find the FREE laundry area to dry my clothes and... More

Was this review helpful? Yes 1
Robert T, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

I am so glad Brandi was so helpful during your stay, she is a true gem to have on our team. I am glad that you noticed our free washer and dryer service that we have available to our guests. I have heard about the garbage truck pick up for the shopping center next door. Next time you stay with... More

Lexington, Kentucky
Top Contributor
76 reviews 76 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 19, 2014

I have stayed here on and off for the past 10 years while up in the Louisville area on business. This property is in an excellent location if you are in the Jtown or St Mattews areas. Lots of dining and shopping options within easy walking distance. Be forewarned that you are nowhere near the Louisville airport, downtown, riverfront, etc... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Wildcat1897, Thank you for your review. We are happy to hear you liked our location and our excellent staff. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can... More

Memphis
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2014

We brought our swim team to this hotel, probably had 10 rooms total. The staff was great and the restaurant was good about giving us "to go" breakfasts when we had to be at the UL pool early for warm ups. We were very pleased with the guest rooms and the fact that the hotel was pet friendly helped a... More

Was this review helpful? Yes 1
Robert T, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you so much for your comments about our hotel and team. I am so glad you enjoyed the breakfast and we were able to accommodate your team with having your breakfast to go. Thanks again and see you soon. Bob More

Michigan
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 8, 2013

This is your basic Holiday Inn. I stayed in the tower which I can tell is preferred over the old section which is "motel like". The rooms are clean but are probably due for some upgrading. My major complaint are the beds are very hard and uncomfortable. The manager's cocktail hour is fine (free drinks) but more food variety would... More

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Robert T, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thebarnmichigan, Thank you for your comments about our staff and you be glad to hear we are in the process of getting new bedding and pillows for more of our rooms. I do not have an exact date yet, as soon as I do I will let you know. Thanks again for your comments and staying with us! More

Rocklin, California
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 3, 2013

Hotel has Kentucky Derby motif and has a warm feeling. Rooms were nice, restaurant served a great breakfast. Staff was friendly and knowledgeable of area. Close to many good restaurants and easy drive to the derby. A little dated but well maintained. Big lobby with good elevators and lots of wood paneling.

Was this review helpful? Yes
Robert T, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

We really appreciate your review Bobby K, You are spot on with the Kentucky Derby motif. I am not sure if you have had the opportunity to visit Louisville during the Kentucky Derby, if not it is definitely something that should not be missed. Thanks again and hope to see you during your next visit to the Louisville area! More

Ste. Genevieve, MO
1 review
4 of 5 stars Reviewed November 10, 2013

We recently had a most enjoyable stay for a Kentucky Colonels event. First time we had stayed at this facility and will certainly rebook for next year if this is where the KY Cols. event will be held. All staff members were friendly and gracious. Bar prices seemed pretty high. Next time may bring our own alcohol and spend more... More

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Robert T, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Thank you Colonel Tate for your sharing your experience with us. We love having the Colonel's with us, it is such a fun event and your group does so much for others I am amazed. Looking forward to seeing you next year. ps one of my team members became a Colonel that weekend. I have never seen her more happier.... More

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Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 Hurstbourne Parkway 40222, Louisville, KY
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 96 hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Official Description (provided by the hotel):
Holiday Inn Hurstbourne I-64 East, a Louisville hotel, truly is... a different kind of Holiday! Renowned for our commitment to exceptional guest service, our Louisville hotel is proud to be the #1 ranked Holiday Inn in greater Louisville for the past 5 years. Our guests appreciate 24 hour complimentary airport shuttle and free wireless high speed Internet services!The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. The Hot Brown is a must to try. We also offer an extravagant brunch for Easter, Mother's Day and Thanksgiving Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 
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