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Comfort Inn Louisville

2.0 of 5
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4444 Dixie Highway, Louisville, KY 40216
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Comfort Inn Louisville
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Ranked #36 of 97 Hotels in Louisville
A recent review
5 of 5 stars reviewed 3 weeks ago
jenscott1976
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120 Reviews from our TripAdvisor Community

Traveler rating
    65
    34
    11
    7
    3
See reviews for
43
25
5
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (34)
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Great stay!!!! Took us in when Americas Best across the road canceled our reservation because we were late checking in due to Nashville traffic.Superior service, clean clean rooms and totally cool pool!!! Thanks Comfort Inn Louisville!!

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for choosing the Comfort Inn Southwest! We appreciate your lovely comments, and hope we will be your first choice on your next trip to Louisville! Sincerely, Dawn Henson General Manager More 

Fort Morgan, Colorado
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

I was more than pleased with my stay at Comfort Inn Louisville. The entire staff was more than friendly and helpful. One employee, Michael, went above and beyond to provide early morning shuttle service to pick up my luggage from the airport and transport me to the expo center. I was always greeted with a smile and friendly face by... More 

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for staying with us! See you next year! Dawn Henson General Manager More 

Indiana
Top Contributor
53 reviews 53 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed here for the Derby last year! We arrived before check-in, our room wasn't ready yet. We needed to change and they let us in a meeting room to change! They were very accommodating !The staff was great, very helpful, friendly and pleasant! Our room was clean. We would stay here again!

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

We do have an awesome staff, with a sincere focus to service our guests! Thank you so much for choosing The Comfort Inn Southwest! Sincerely, Dawn Henson General Manager More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed here while visiting family and I can assure you it was just "ok". While the hotel is in good shape the service was sporadic and not consistent. Had to go down to the front desk multiple times to get towels, some of the bedding looked like it had not been cleaned as well. These issues were addressed when told... More 

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Your stay certainly does not fit the description for that of one I want to see in my hotel. Please accept my apologies, and know this will be read to my staff in our meeting. We always want to be the best and never let out guests down. The hotel is undergoing renovations, and is looking good, the guests staying... More 

2 reviews
4 of 5 stars Reviewed March 28, 2015

First of all, the staff here ROCK! They are so helpful, friendly, and would do anything to take care of their guests. I stayed here with my family, and my Goldendoodle. It is awesome they allow pets! Everything in this hotel was spotless, it is extremely clean. The only thing I can say that is negative, is that the rooms... More 

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Well, our staff thinks you ROCK too! Thanks for your kind words! We do allow all service pets with proper documentation. The hotel is currently undergoing a facelift...we are getting all new renovated rooms, as well as we just painted our exterior and put in a new upgraded fence. We do care about our guests experience, and the staff is... More 

Hinton
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2015

I have been on a temporary job assignment at Louisville for over a month and will be here 2 more months. I have stayed at the Comfort Inn while I have been here. The motel is conveniently located about 1/10 mile from I-264 which makes it easy to drive to work. The motel has nice size rooms at a good... More 

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for your kind words! We are conveniently located to I-264, just a short drive to the airport and the Kentucky Fair and Expo Center! We are currently undergoing room renovations to ensure our guests have the best experience possible. Please come see us again soon! Dawn Henson General Manager More 

Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2015

I was in for a week on business. The hotel is quite new, the staff were very friendly. Free breakfast was well equipped. The bed and bath were clean. Pool area and fitness area were good. The only downsides are these: The bathrooms are tiny. (I.e. the bathroom door barely clears the toilet so there's not room for two to... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you so much for your lovely comments! The hotel is currently undergoing renovations, and the hallway carpet and wallpaper, as well as the guestrooms, will be brand new soon! We are also putting in new bath tubs and rearranging the bath a little. Please come visit us again soon! Dawn Henson General Manager More 

Butler, Missouri
Top Contributor
122 reviews 122 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 20, 2015

for the price I think we could have had a clean bathroom. Plus no tissues in the room, went down and asked the girl at the desk. It really put her out as she was busy on her cell phone.We stay in Louisville once a year and this was one of the worse places we have stayed. The room was... More 

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

I am certainly sorry that you had this experience, and please know that all issues will be addressed immediately. We obviously dropped the ball on your stay, and this is not our usual experience. The hotel is currently undergoing a renovation, so we will have all new rooms and hallways, a completely remodeled hotel in the next few months. Its... More 

Montgeron, France
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 15, 2015

I stayed 6 nights mid-January 2015. I'm French. I came to help my son get installed for his internship. I enjoyed the size of the room, and of the beds. Room and bathroom was alsways clean. Room was well equipped with microwave, fridge and coffee maker. Only breakfast room is disturbing.

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Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for choosing us for your visit. We are very proud of our team here, and strive to have a friendly and accommodating staff. Our location is close to many areas, the Ky Fair and Expo center, Churchill Downs, the airport and is located on Dixie Highway- there is plenty to do nearby, lots of restaurant choices, and we... More 

Martinsville, Indiana
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 30, 2014

This was the closest hotel to my sister's home. We were in town to celebrate Christmas and wanted to stay somewhere close to maximize family time. In the dark, the hotel was difficult to find. There are lots of businesses on Dixie Highway, but few of them have street numbers on the buildings. We almost missed the hotel as we... More 

Was this review helpful? Yes 1
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