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Comfort Inn Louisville

2.0 of 5
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4444 Dixie Highway, Louisville, KY 40216
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Comfort Inn Louisville
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Ranked #34 of 98 Hotels in Louisville
A recent review
3 of 5 stars reviewed 2 weeks ago
LisaNM Cleveland, Ohio, United States
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio, United States
Level Contributor
173 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on Friday night free from Choice Privilege reward points. It's a bit out of the way from downtown Louisville which is a good thing with traffic. There's nothing spectacular about this hotel for the price it would have cost if not for my points. Peeling dirty wallpaper and air conditioning that really doesn't kick on. Although we... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

The hotel does have a great location, right off the express way and close to many attractions! We are in the process of renovating all of our rooms, and the new rooms have brand new wall paper, drapes and carpets, they look awesome! I encourage you to come back and stay in the new rooms, we will only be selling... More 

Harrisonburg, Virginia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was very hot day, air conditioning was amazing and beds make you want to pretend you're Rip Van Winkle they're so comfortable.Nice government discount and friendly young staff that are fun. Breakfast is satisfying.

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you so much for your lovely comments! We do have a great staff here, and everyone cares about the guests! We are remodeling the hotel..and the results are wonderful as well! We look forward to seeing you again! Dawn Henson General Manager More 

St. Peters, Missouri
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location is good; close by car to all Louisville areas via the Watterson Expressway(I-265 Loop.) Some mild car noise from the nearby Dixie Highway. Neighborhood not upscale, but very safe look and feel. Hotel could use some sprucing up, with peeling wallpaper, stains on curtains, cigarette holes in bed covers. Everything was very clean; just worn. Breakfast was ok, with... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for your lovely comments on our staff. The hotel is in the process of renovations, and is getting all new carpet, wallpaper, bath tubs, etc, and the new rooms look great, nothing is peeling! Soon, no one will be in an unrenovated room! You may have noticed the trailers in the parking lot. Do try us again on... More 

Birmingham, Alabama
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I LOVED it here for the most part, I honestly did. Very nice hotel... beds are very comfortable, with multiple pillows where you choose your desired firmness! Although, my issues are very small, I did have a couple of them... 1.) The back lid for the battery compartment of the television remote was missing. As soon as I noticed, I... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

I am so happy that you loved your stay and will be returning! Our staff takes great pride in servicing our guests and we are always seeking to improve, thank you for your suggestions. On the internet, after you connect, you do have to go to the acceptance page on the internet browser, before using any apps, like facebook on... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2015 via mobile

Great stay!!!! Took us in when Americas Best across the road canceled our reservation because we were late checking in due to Nashville traffic.Superior service, clean clean rooms and totally cool pool!!! Thanks Comfort Inn Louisville!!

Was this review helpful? Yes 2
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for choosing the Comfort Inn Southwest! We appreciate your lovely comments, and hope we will be your first choice on your next trip to Louisville! Sincerely, Dawn Henson General Manager More 

Fort Morgan, Colorado
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2015

I was more than pleased with my stay at Comfort Inn Louisville. The entire staff was more than friendly and helpful. One employee, Michael, went above and beyond to provide early morning shuttle service to pick up my luggage from the airport and transport me to the expo center. I was always greeted with a smile and friendly face by... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for staying with us! See you next year! Dawn Henson General Manager More 

Indiana
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed here for the Derby last year! We arrived before check-in, our room wasn't ready yet. We needed to change and they let us in a meeting room to change! They were very accommodating !The staff was great, very helpful, friendly and pleasant! Our room was clean. We would stay here again!

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

We do have an awesome staff, with a sincere focus to service our guests! Thank you so much for choosing The Comfort Inn Southwest! Sincerely, Dawn Henson General Manager More 

Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed here while visiting family and I can assure you it was just "ok". While the hotel is in good shape the service was sporadic and not consistent. Had to go down to the front desk multiple times to get towels, some of the bedding looked like it had not been cleaned as well. These issues were addressed when told... More 

Was this review helpful? Yes 2
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Your stay certainly does not fit the description for that of one I want to see in my hotel. Please accept my apologies, and know this will be read to my staff in our meeting. We always want to be the best and never let out guests down. The hotel is undergoing renovations, and is looking good, the guests staying... More 

2 reviews
4 of 5 stars Reviewed March 28, 2015

First of all, the staff here ROCK! They are so helpful, friendly, and would do anything to take care of their guests. I stayed here with my family, and my Goldendoodle. It is awesome they allow pets! Everything in this hotel was spotless, it is extremely clean. The only thing I can say that is negative, is that the rooms... More 

Was this review helpful? Yes
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Well, our staff thinks you ROCK too! Thanks for your kind words! We do allow all service pets with proper documentation. The hotel is currently undergoing a facelift...we are getting all new renovated rooms, as well as we just painted our exterior and put in a new upgraded fence. We do care about our guests experience, and the staff is... More 

Hinton
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 15, 2015

I have been on a temporary job assignment at Louisville for over a month and will be here 2 more months. I have stayed at the Comfort Inn while I have been here. The motel is conveniently located about 1/10 mile from I-264 which makes it easy to drive to work. The motel has nice size rooms at a good... More 

Was this review helpful? Yes
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for your kind words! We are conveniently located to I-264, just a short drive to the airport and the Kentucky Fair and Expo Center! We are currently undergoing room renovations to ensure our guests have the best experience possible. Please come see us again soon! Dawn Henson General Manager More 

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