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Comfort Inn Louisville

2.0 of 5
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4444 Dixie Highway, Louisville, KY 40216
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Choice Privileges Points
Comfort Inn Louisville
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Ranked #41 of 98 Hotels in Louisville
A recent review
4 of 5 stars reviewed 1 week ago
Shari_and_james Ohio
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126 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Bettendorf, Iowa
2 of 5 stars Reviewed 1 week ago

Nice room but it was terribly clammy. No humidity control. So humid the rug was damp! Despite adjusting the AC, there was no relief. If it wasn't so late we would've asked to change rooms or left. It made for a very uncomfortable night.

Was this review helpful? Yes
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

If you ever have an issue in your room, please let us know so we can make it right for you! We want all of our guests to enjoy their stay. Our hotel is convenient to The Watterson Expressway, and close to the fairgrounds, Expo Center and Ky. Kingdom! Our rooms are newly renovated, so they are nice and comfy... More 

Ohio
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a Saturday night and had no problems. The pool and hot tub were very relaxing. The free breakfast was decent. The gazebo out back was a good spot to read a book or have a smoke. Service was very good I'd stay again if ever in Louisville.

Was this review helpful? Yes
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for choosing The Comfort Inn Southwest! We appreciate your patronage and look forward to your return visit! We do offer some nice amenities, and we are so glad you enjoyed them! Sincerely, Dawn Henson General Manager More 

Cleveland, Ohio, United States
Level Contributor
173 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed June 21, 2015

I stayed here on Friday night free from Choice Privilege reward points. It's a bit out of the way from downtown Louisville which is a good thing with traffic. There's nothing spectacular about this hotel for the price it would have cost if not for my points. Peeling dirty wallpaper and air conditioning that really doesn't kick on. Although we... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

The hotel does have a great location, right off the express way and close to many attractions! We are in the process of renovating all of our rooms, and the new rooms have brand new wall paper, drapes and carpets, they look awesome! I encourage you to come back and stay in the new rooms, we will only be selling... More 

Harrisonburg, Virginia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 17, 2015

It was very hot day, air conditioning was amazing and beds make you want to pretend you're Rip Van Winkle they're so comfortable.Nice government discount and friendly young staff that are fun. Breakfast is satisfying.

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you so much for your lovely comments! We do have a great staff here, and everyone cares about the guests! We are remodeling the hotel..and the results are wonderful as well! We look forward to seeing you again! Dawn Henson General Manager More 

St. Peters, Missouri
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 8, 2015

Location is good; close by car to all Louisville areas via the Watterson Expressway(I-265 Loop.) Some mild car noise from the nearby Dixie Highway. Neighborhood not upscale, but very safe look and feel. Hotel could use some sprucing up, with peeling wallpaper, stains on curtains, cigarette holes in bed covers. Everything was very clean; just worn. Breakfast was ok, with... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for your lovely comments on our staff. The hotel is in the process of renovations, and is getting all new carpet, wallpaper, bath tubs, etc, and the new rooms look great, nothing is peeling! Soon, no one will be in an unrenovated room! You may have noticed the trailers in the parking lot. Do try us again on... More 

Birmingham, Alabama
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 5, 2015

I LOVED it here for the most part, I honestly did. Very nice hotel... beds are very comfortable, with multiple pillows where you choose your desired firmness! Although, my issues are very small, I did have a couple of them... 1.) The back lid for the battery compartment of the television remote was missing. As soon as I noticed, I... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

I am so happy that you loved your stay and will be returning! Our staff takes great pride in servicing our guests and we are always seeking to improve, thank you for your suggestions. On the internet, after you connect, you do have to go to the acceptance page on the internet browser, before using any apps, like facebook on... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2015 via mobile

Great stay!!!! Took us in when Americas Best across the road canceled our reservation because we were late checking in due to Nashville traffic.Superior service, clean clean rooms and totally cool pool!!! Thanks Comfort Inn Louisville!!

Was this review helpful? Yes 2
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for choosing the Comfort Inn Southwest! We appreciate your lovely comments, and hope we will be your first choice on your next trip to Louisville! Sincerely, Dawn Henson General Manager More 

Fort Morgan, Colorado
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2015

I was more than pleased with my stay at Comfort Inn Louisville. The entire staff was more than friendly and helpful. One employee, Michael, went above and beyond to provide early morning shuttle service to pick up my luggage from the airport and transport me to the expo center. I was always greeted with a smile and friendly face by... More 

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Thank you for staying with us! See you next year! Dawn Henson General Manager More 

Indiana
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed here for the Derby last year! We arrived before check-in, our room wasn't ready yet. We needed to change and they let us in a meeting room to change! They were very accommodating !The staff was great, very helpful, friendly and pleasant! Our room was clean. We would stay here again!

Was this review helpful? Yes 1
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

We do have an awesome staff, with a sincere focus to service our guests! Thank you so much for choosing The Comfort Inn Southwest! Sincerely, Dawn Henson General Manager More 

Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed here while visiting family and I can assure you it was just "ok". While the hotel is in good shape the service was sporadic and not consistent. Had to go down to the front desk multiple times to get towels, some of the bedding looked like it had not been cleaned as well. These issues were addressed when told... More 

Was this review helpful? Yes 2
Dawn H, General Manager at Comfort Inn Louisville, responded to this review

Your stay certainly does not fit the description for that of one I want to see in my hotel. Please accept my apologies, and know this will be read to my staff in our meeting. We always want to be the best and never let out guests down. The hotel is undergoing renovations, and is looking good, the guests staying... More 

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