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All 97 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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Ranked #6 of 97 Hotels in Louisville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Carla C Roswell, GA, United States
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224 reviews from our community

Traveler rating
    140
    55
    22
    7
    0
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75
40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roswell, GA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for friend's wedding. Everything from check-in to check-out was wonderfully quick and easy. Rooms were clean and very comfortable. Our stay was very enjoyable and the staff was very pleasant and accomodating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Carla C, Thank you for sharing your recent experience with us on TripAdvisor. It's so good to know that you found your room to be clean and comfortable and the hotel staff to be accommodating and pleasant. We look forward to a return visit in the near future. More

East TN
Top Contributor
123 reviews 123 reviews
92 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

When I checked in there was a man in my room CLEANING THE CLOSET DOOR TRACK! That's right, the metal track the door rides on. He must have been using a toothbrush. If a hotel pays this much attention to detail why would anyone go to another place. You will not be disappointed at this location.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Alvis-f, Thank you for posting a review and for such a great headline. I am so glad that you were pleased with our level cleanliness. I also noticed that you had posted a review of another stay two years ago. I appreciate your continued loyalty to our hotel. We look forward to welcoming you again in the near future. More

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I were driving from the gulf coast home to Toronto and this stop was after a 12 hour travel day and late evening. Staff, facility and service were top notch, the beds were amazingly comfortable, the location and access from the interstate was easy and the area had lots of preferred restaurants and a Starbucks right outside... More

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Alex S, Thank you for taking the time to post your comments about your recent stay with us. I am so happy that you found our staff, facility and service to be top notch. We look forward to a return visit in the near future. More

Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great room, best shower I've ever had. Very safe area, great restaurants with 2 minutes. Go to Michelle's in the shopping center by this hotel. I will stay here again. The help was great. Breakfast should be free considering the rooms are 200/ night. Otherwise it a ok.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Wyobio, Thank you for posting a review of your stay on Trip Advisor. I am glad to read that you found your room to be great. Thank you for mentioning our very close proximity to many good restaurants including Mitchell's. We look forward to a return visit in the near future. More

Gainesville, VA, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

...do NOT include breakfast. We thought the breakfast was free, filled our plates and sat down. Midway through the meal we were presented with a bill. Ouch! We thought "Hilton" meant complimentary breakfast. But not at Hilton Garden Inn.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Allen R, Thank you for posting a review of your recent stay with us. I am sorry that you were not aware that breakfast was not complimentary. As a Brand, Hilton Garden Inn does not include breakfast in our standard room rate. For future travel, most Hilton Garden Inn's do offer a Bed and Breakfast package for those guests... More

Nashville, Tennessee
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was a guest in this hotel back in August 2014. I checked in early and they got me right to my room, which is much appreciated. I met friends in Louisville and suggested they stay at this hotel too, which they did. The room was clean and most importantly to me, very quiet. The breakfast in the morning was... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Chad M, Thank you for your review of our hotel. I am glad the you found your room to be clean and quite and that you found our breakfast to be good and filling. I very much appreciate you recommending us to your friends. We hope to see you again in the near future. Safe travels. More

Nottingham, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2014

this stay was part of a business trip. and as a hilton honours member i always look to stay at a qualifying hotel. this was up to the expected standard for the brand and the staff were very friendly and helpful. so all in all a credit to the franchise.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Phil-Bram, Thank you for posting a review of your stay with us and thank you for being a loyal Hilton Honors member. I am so glad that you found our staff to be helpful and friendly and that you feel our hotel is a credit to the brand. We hope to see you again the next time your business... More

New Baltimore, MI, United States
1 review
5 of 5 stars Reviewed October 8, 2014

Great shopping, Great restaurants, Great location, all within walking distance of your really great room! Close enough to expressways to get around town. You get what you pay for and more! can't wait to come back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Dale B, Thank you so much for posting a review of your stay as well as such a terrific headline. I am so glad that you felt our hotel was a good value and enjoyed the amenities that our location has to offer. Good to read that you can't wait to come back, we will look forward to welcoming... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

Wonderful central location and amenities housed within a strolling, high end shopping plaza. The wives of the group enjoyed the amenities and took advantage of the Starbucks, Ulta and nail spot. The Inn itself is warm, and has a extremely service oriented staff. Well appointed lobby and rooms with upgrade options kept everyone satisfied.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Karen W, Thank you for posting a review of your recent stay. I am happy to read that you found our hotel to be warm and our staff to be service oriented. I am also glad to know that you enjoyed our location with all of the shopping opportunities just steps from our front door. He hope to see... More

Bethlehem, PA
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 4, 2014

Conveniently located in a nice area within very easy walking distance to upscale shopping and restaurants, and adjacent to I-265, though locating the access road can be a bit of a challenge. Friendly staff, spacious lobby, clean and comfortable rooms along the lines of what one would expect from Hilton Garden Inn. Only noticeable downside was lack of available HD... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear JMH1987, Thank you for posting a review of your stay on TripAdvisor. I am so glad that you found our staff to be friendly and your room to be clean and comfortable. We are currently working on adding more HD channels to our lineup. We look forward to you staying with us again in the near future. More

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Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
Number of rooms: 135
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton

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