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All 96 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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86%
Ranked #5 of 96 hotels in Louisville
Certificate of Excellence 2013
A recent review
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164 people have reviewed this hotel

Traveler rating
    101
    39
    18
    6
    0
See reviews for
59
24
12
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
ohio
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed yesterday NEW

This is a very lovely hotel located in a nice shopping center. Very nice staff. The only complaint is it backs up to a very noisy Hwy, the beds are really hard, and guests are yelling in hallway at 11:30pm/12am. Going to be tired for the marathon :(

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Cincinnati, Ohio
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Worst sleep ever-apparently these ridiculous beds have to be periodically "reset" by maintenance staff...when were they going to tell us that? Staff was kind enough to credit one night, but we normally stay at HGI with our team, and I'm dreading a future stay at another HGI because of these stupid beds. Our whole group slept horribly. In fact, my... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Dancemom05, I am so sorry to read that you did not have a good night's sleep while staying with us. At Hilton Garden Inn we strive to offer the finest accommodations and it's disappointing to read that apparently your bed was not adjusting properly. Due to the anonymous nature of Trip Advisor, I do not know what room you... More

Sterling Heights, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This Hilton Garden Inn is highly recommended based on the friendly and professional staff and the safe and secure surroundings that I have experienced. I have stayed here several times and always feel so welcomed. Having a shopping mall within walking distance is always enjoyable along with the availability of fine and casual dining nearby. Very nice location!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Michele W, Thank you for your kind words regarding your stay with us. I am so glad that you find our staff to be professional and friendly and how much you enjoy our location. We appreciate you staying with us repeatedly and look forward to a return visit in the near future. More

Cincinnati, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Since it was built, I have stayed at this location when I visit my Aunt, who lives less than a mile away. It is always clean and attractive. The desk staff I have interacted with is professional, friendly, and knowledgeable about the area. This last trip neither maid I saw appeared to speak English and I could not work the... More

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Lisa H, Thank you for sharing your comments regarding your recent stay with us. I am grateful that you have been staying with us since we opened. I am glad that you have always found our hotel to be clean and attractive as well as our staff to be professional, friendly and knowledgeable. I am sorry that you had... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We were just passing through looking for a hotel and chose this one based on reviews and we were NOT disappointed!!!! The two young men who greeted us at the front desk were GREAT... I wish I could remember their names- sorry guys I even asked so that I'd remember!! They were gentlemen for sure!!!! LOVED the made to order... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Mlemmy, Thank you for posting a review of your stay on Trip Advisor. I am delighted that your first stay at a Hilton Garden Inn was so positive. I do apologize that our breakfast server was not as friendly as they should have been but I am glad to read that the rest of your experience with breakfast was... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The facility is very clean and welcoming. Room was exceptionally clean and comfortable and the food was fantastic! The bed and pillows were extremely comfortable, slept like a log! Front desk staff were friendly and the check in process was quick!

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Gordons 159, Thank you for your positive review of our hotel. It's good to know that you found our hotel to be exceptionally clean. I am glad to read that you slept so soundly on our Garden Sleep System bed. I also appreciate you mentioning that you found our food to be fantastic. We hope to see you again... More

Athens, GA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great staff. Very hospitable:) The halls and rooms were very clean. The housekeepers were really quiet and pleasant also. The Coca-Cola machines were nice and modern and working / full...good after a long day doing insurance in Downtown Louisville, for sure. The beds are super comfortable and there were tons of pillows availale. The breakfast was fantastic. They have fresh... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Frank B, Thank you for taking the time to post a review of your stay with us. I am so happy that you found our staff to be so hospitable as well as rooms to be very clean. I am also glad to know that you enjoyed our Garden Sleep System beds which allow you to adjust the bed... More

1 review
5 of 5 stars Reviewed 2 weeks ago

From the first step inside the lobby I was impressed by the décor, cleanliness, and hospitality of the staff. The location is superb for shopping at the Summit or for the guys- Cabela's and Lowes is 1/4 mile away. We will definitely be returning.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Lisa R, Thank you for taking the time to share your comments regarding your recent stay on Trip Advisor. I am so glad that you found your stay to be excellent. We look forward to a return visit in the near future. More

St. Louis, MO
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We spent one night in this very clean, friendly hotel. The desk clerk was so professional and helpful. Our room was comfortable and quiet. The made to order breakfast was excellent! A great experience.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you so much for your kind words regarding your recent stay. I am glad that you found our hotel to be very clean and friendly. It is also good to know that you found our cooked to order breakfast to be excellent. We hope to see you again in the near future. More

louisville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have no complaints of my stay. The staff was excellent, friendly and responsive. The facility was clean and the rooms were well appointed. The location is excellent, close to shopping, dining and the interstate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Tahiarah G, Thank you for posting a review of your stay on Trip Advisor. I am glad that you enjoyed both our hotel and our location. It's good to know that you found our staff to be friendly and responsive. We hope to continue to be your first choice for accommodations the next time your travels bring you to... More

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Additional Information about Hilton Garden Inn Louisville Northeast

Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Hilton Garden Inn Louisville Northeast Hotel
Hilton Garden Inn Louisville
Louisville Hilton
Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Louisville
#3 Family Hotel in Louisville
#8 Best Value Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
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