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All 95 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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86%
Ranked #6 of 95 hotels in Louisville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
jimbob116 Knoxville, Tennessee
  • Overview
  • Reviews (195)
  • Photos (49)
  • Amenities
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  • Room tips (17)
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195 people have reviewed this hotel

Traveler rating
    121
    46
    21
    7
    0
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67
35
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62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on Memorial Day weekend and this hotel will be my top choice when I return. The service was excellent, the linens top notch, the food good and reasonable, lots of free parking, access to Churchill Downs. The rooms were spotless and well maintained.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

My stay at this establishment was great. Close proximity to most places allowed for easy in and out for business. The bar staff knew to keep those fresh warm cookies on the counter as my fellow team members arrived back after a long day of meetings, and the beer was always cold. How can you go wrong with warm cookies... More

Review collected in partnership with Hilton Garden Inn

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Erie, United States
1 review
3 of 5 stars Reviewed 1 week ago

Typically when encountering a room with an odor, a/c that's loud, and trash that's not been emptied i would ask for another room. Time constraints did not allow that luxury. None the less, the room should not have been rented in that condition.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Frank K, I certainly appreciate you taking the time to share your observations regarding your recent stay with us. I am so sorry that you found your room not to be in the pristine condition that you deserved and that I expect. Your comments have been addressed with our Housekeeping Department. I do hope you will honor us with... More

Laguna Beach, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

While the location is excellent, the bed wonderful and the bathroom clean the stay was totally ruined by the air conditioner that made it impossible to sleep. It is loud, blows on you in bed when it is on and when it is off it is incredibly hot in the room. I had to build a barrier with the pillow... More

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Emil M, Thank you for the review of your recent stay with us. I am glad that you enjoyed our location and found your bed to be wonderful and your bathroom to be clean. I am so sorry to read that you did not have a good night's sleep due to the air conditioning blowing on you as well... More

Canton, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Pleasant and helpful staff Excellent Breakfast Across from a great shopping mall. Convenient location and close to expressways. Nice pool and hot tub. Nice outdoor patio. Wheeled luggage racks very nice touch for loading and unloading luggage.

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear MattfromCanton, Thank you so much for taking the time to post a review of your stay on TripAdvisor. I am very glad that you found our staff to be pleasant and helpful and our breakfast to be excellent. We look forward to you staying with us again in the near future. More

United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was very fresh and clean. Close proximity to shopping and a varienty of dining options. Located in a non-congested area, so it was a easy to get around. Overall a very preasureable experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Tim B, Thank you for taking the time to write a review of your stay with us. I am so glad that you found our hotel to be fresh and clean and had a great experience while here. We hope to serve your lodging needs again in the near future. More

Hendersonville
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upon arrival, the young man at the desk set the tone with a great smile and warm welcome. Room was clean and bed was comfortable. Room was quiet. Nice bar area. One of the best HGI that I have stayed in. Nice shopping and several places to eat in the area. Would not hesitate to stay again.

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Caryn C, Thank you for taking the time to post a review to TripAdvisor. I am so happy that you found our hotel to be one of the best Hilton Garden Inn's that you have stayed in. I am glad to know that you were greeted so warmly, found your room to be clean and your bed to be... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I sent my review to the wrong location and only realized it when I saw the response from that location. I immediately advised the responder that the REVIEW was for GARY BURDETT and staff at LOUISVILLE NORTHEAST PARK PLAZA PLACE. This was a large mistake on my part for which I apologize but now the other location knows what a... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Gmorrell, Thank you so much for posting your comments on Trip Advisor. I read the kind words that you inadvertently posted on the other hotel's site. I am so glad that your family had a good stay with us. We look forward to a return visit from your family in the near future. More

Drummondville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 25, 2014

Nice hotel, not close at all from downtown ($35 in taxi). Room need to be refresh a little bit, especially the carpet. Hotel staff in two scenarios - Front Desk, effecient but cold. On the other hand, breakfast and bar atendant are wonderful with real great welcome ! Pool is very small, and gym is okay, (4-5 machines + weight... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear PatsMart, Thank you for your review of our hotel. I am glad that overall you found us to be a good hotel. It's good to know that you enjoyed the warm welcome and service at breakfast. Although you found our Front Desk staff to be efficient, I am so sorry that they gave the impression of being cold. Your... More

Englewood, United States
1 review
5 of 5 stars Reviewed June 25, 2014

This is a great hotel located within walking distance to an outlet mall and is in a nice safe location with lots of restaurants and shopping nearby. The bed and breakfast deal was worth it. Staff was great here, rooms very clean. The pool and fitness center are adequate. Would stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Hobert C, Thank you for taking the time to post a review of your recent stay. I'm glad to know that you found our staff to be great and our rooms to be very clean. Our Bed and Breakfast Package is a great value and I am glad that you enjoyed it. We hope to see you again in... More

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Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton

49 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Louisville #4 Family Hotel in Louisville #13 Romantic Hotel in Louisville
Hotel Class
Number of rooms
135

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