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Hilton Garden Inn Louisville Northeast

Certificate of Excellence
3.0 of 5
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9850 Park Plaza Place, Louisville, KY 40241
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1 room 1 guest
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Hilton Garden Inn Louisville Northeast
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308 Reviews from our TripAdvisor Community

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Traveler rating
    188
    78
    33
    8
    1
See reviews for
100
54
17
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (80)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (52)
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Canada
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We planned a road trip and chose this site as our mid point between Toronto and Mobile AL. This was a great place to stop with luxury amenities and courteous hospitality. The staff are attentive and the reception from the front desk is excellent. The rooms are large and clean, and we enjoyed the pool and hot tub during our... More 

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear IvyLeagueBaseball, Thank you for posting a TripAdvisor review of you stay with us. I am so glad that you enjoyed our amenities and hospitality. I am especially grateful that you chose to stay with us twice during your trip. We hope to see you again in the near future. More 

Collierville, United States
1 review
4 of 5 stars Reviewed 1 week ago

newly renovated lobby area, rooms were nice but will be better after upgrade, to move to excellent status, but for now very good. great staff and manager very understanding. Rooms will be upgraded soon.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Gerald F, Thank you for posting a review of your stay with us. I am so glad that you enjoyed our newly remodeled lobby and found our staff to be great. We hope you will visit again soon to see the other improvements that we will be starting shortly. Safe Travels. More 

Austin, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel is clean and in good location. The staff is helpful and courteous. I would stay at this hotel again if in the area. Access to Interstate is good without being right on the highway. All internet forms should be free at these hotels.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Louisville, United States
1 review
5 of 5 stars Reviewed 1 week ago

staff was very helpful and Hotel was very clean!!...I would stay there again!!!....the location is great, breakfast was fantastic!!..was very Impressed overall with this Hotel. They ask for too many characters in the review though

Review collected in partnership with Hilton Garden Inn

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

My husband and I stayed for a one night getaway in a King whirlpool room. Initially we were very pleased with our room. Top floor, pretty nice view, and the room was very clean. However, when it was time to relax on the bed we noticed the right side seemed deflated, just that side had essentially no support so you... More 

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear TripAdvisor Member, Thank you for posting a review of your stay with us. I am so sorry to read that you experienced issues with the operation of the bed in two different rooms. Because you stated both rooms had a whirlpool tub I am able to locate both rooms so that we can insure a future guest does not... More 

Louisville, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Love the hotel and especially the staff. Jeff at the bar and Jordan and Matt at the front desk were great. The missing 10% is due to lack of a premium scotch. If the hotel adds an 18 year old scotch I will rate 100% and excellent in future reviews. One thing to push over 100% would be fox sports... More 

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear David S, Thank you for posting a review of your stay with us. I am particularly happy that several members of our staff made such a positive impression that you mentioned them by name. Being in Kentucky, we do offer an extensive collection of Bourbon in our lounge, we will see if we can try to add a 18... More 

Louisville, KY
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had family in town, put them up at this hotel. While i'm a Hilton fan, the service they received exceeded even my expectations. The location (directly behind the Summit) made for a very relaxed stay. It was both easy access to the freeway and a 5 min walk to stores and food.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear MotoCustomer, Thank you for choosing our hotel to accommodate your family while visiting you in Louisville. I am so happy to read that we exceeded your expectations in service. I am also glad to know you enjoyed all of the amenities that are just a short walk from the hotel. We look forward to welcoming your family again the... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A bit hard to find, but worth the effort. The seclusion turned out to be a good thing. Good staff, good food, good amenities. The price was well below what I would expect to pay for the room. Had the bed been new, it would have been just about perfect.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear stephen068, Thank you for posting a review on Trip Advisor of your recent stay with us. I am so happy that you found us to be a great place to stay. We certainly look forward to serving your lodging needs again the next time you are in Louisville. More 

Atlanta, Georgia
Level Contributor
191 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is set up like any other garden inn. Check in staff were very nice in person however when I called to make the reservation I was told they were sold out. The internet showed differently so I booked online and guess what .....I had a room. No major shining moments or major let downs but a number of small... More 

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear ANP123, I am so sorry to read that you were some what disappointed with your stay with us. Our availability does frequently change with guests making and cancelling reservations, I'm sorry we were unable to make a reservation for you when you called us directly. Due to the anonymous nature of Trip Advisor, I do not know what room... More 

Indian Rocks Beach
Level Contributor
214 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at a lot of these hotels and they are always clean and comfortable. this one was no exception. Rooms are modern with flat screen TVs and free WIFI. This location is next to the Paddock Shops Mall so there are lots of shopping and restaurants conveniently located within walking distance or even by car nearby. My only... More 

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear ultrapilot, Thank you for posting a Trip Advisor review of your stay with us. I am glad that you found your room to be clean and comfortable and enjoyed our location. As a brand, Hilton Garden Inn does not include the cost of breakfast in the room rate. We do offer a Bed and Breakfast package for those guests... More 

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