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All 95 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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86%
Ranked #6 of 95 hotels in Louisville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
cakebakerOhio Ohio
  • Overview
  • Reviews (206)
  • Photos (49)
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206 people have reviewed this hotel

Traveler rating
    128
    49
    22
    7
    0
See reviews for
69
37
13
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Ohio
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our family has stayed at this location several times and have always had a great experience. We've stayed enough times that my 12 yr old missed the orchids that used to sit on a table in the lobby! The property is very well maintained . The rooms are nicely decorated. The beds are VERY comfy. And the water pressure in... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear cakebakerOhio, Thank you for taking the time to post a review of your stay with us. I'm so glad that you have stayed with us many times and have always had a great experience . I appreciate that you find the hotel to be well maintained, your room to be nicely decorated and your bed to be very comfortable.... More

Dallas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

I flew in from Houston and met my dear friend from Michigan who drove down. We were in Louisville for the American Saddlebred World Championship Horse Show at the Kentucky State Fairgrounds. The property was clean and the staff were hospitable. Typical Hilton Garden Inn however the grounds were more picturesque than many I have others I have stayed at.... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Doug S, Thank you for your recent extended stay with us and for posting a review of your stay on TripAdvisor. I am so glad that you found our hotel to be clean and our staff to be hospitable. I am also glad to know that you found our setting to be picturesque. I am sorry to read that... More

Kentucky
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second time to stay at the Hilton Garden Inn. We love the location - next to Paddock Mall. You are within walking distance to several restaurants and many shops. Our room was very nice. I love the addition of the Keurig Coffee Makers. Front desk staff were helpful and courteous. My husband loves the sleep number beds... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear JLB1993, Thank you so much for such a positive review of your recent stay with us. I'm glad to know that you found your room to be very nice and enjoyed the Keurig coffee maker as well as our Garden Sleep System bed. Thank you for choosing us a second time and we hope to see you again in... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in Louisville for one last quick get away before school starts. Overall it is what you would expect for a Hilton Garden Inn. The neighborhood was very nice and close to several restaurants. Also, it was only a short drive to downtown Louisville. I would say that the service could be a little better especially in the dining... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Larry W, Thank you for the review of your recent stay. I am certainly glad that we met your expectations for a Hilton Garden Inn and that you enjoyed our location. I am disappointed to read that you found service in our restaurant to be hit or miss. If you would like to reach out to me at gary.burdette@hilton.com... More

Jacksonville, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

I continue to utilize this HGI as my travels take me to the East side of Louisville at least a few times per month. The staff is quite attentive and the rooms are clean. Internet access speeds are not blazing, but they suffice for checking work emails and such. Breakfast is tasty and the staff is friendly. Barkeep is also... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Matthew C, Thank you so much for the terrific headline. I am pleased to read that you stay with us a few times per month and continually find our staff to be attentive and your room to be clean. We do offer complimentary 1MB internet service which is good for checking email and social media. For $4.95, we offer... More

Cleveland Heights, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Appeared to be a new location. Facilities, including my room were very nice. Staff could not have been more accommodating. Excellent site. Close to a nice, up-scale shopping area with many restaurant choices. Probably because of all of the aforementioned, the cost was high compared to other Hilton Garden Inns I have used.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Tom L, Thank you for the review of your recent stay. I am so glad that our hotel gave the impression that we were relatively new. In fact we are 6 years old. I am also happy to know that you found our staff to be accommodating to your needs. We look forward to a return visit in the... More

Sterling Heights, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I recommend this Hilton Garden Inn to business and personal travellers alike. I stayed here on business and have no complaints. They are located closely to a shopping district with a variety of shops and restaurants. Very nice, safe location in my opinion with lots to do in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Michele W., Thank you for posting a review of your stay with us. I very much appreciate that that you can recommend our hotel to both business travelers and leisure travelers. We look forward to welcoming you again in the near future. More

Cullman, Alabama, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel is situated in walking distance to excellent shopping and restaurants. Ask the hotel to recommend the place with the coffee rubbed fillets and blue cheese chips. The facility is 6 years old but their maintenance efforts make it look considerably newer. I would definitely stay there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Peter N, I am so glad that you enjoyed your stay with us during the PGA Championship. I also appreciate that you feel the hotel looks much newer than it's age. The restaurant that you are referring to is Stoney River, one of several very good restaurants that are within walking distance. We look forward to seeing you again... More

Union Grove, Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed at the Hilton Garden Inn in Louisville many time and I will continue to stay here when I'm in the area. The hotel is always very clean and well kept inside and out. The staff is very accomidating!! They work to make sure your stay is always perfect. Great location to dining and shoping and easy access to... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear 375jasonc, I am so glad to know that you have stayed with us several times and always find our hotel to be clean and very well kept. I am also happy to read that you find our staff to be very accommodating and that they always insure your stay is perfect. We look forward to a return visit in... More

Sylva, North Carolina, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at Hilton Garden Inn. Upon arrival we were greeted by Vu Nguyen, he was very friendly and helpful! In fact, all of the staff were friendly! The location of this hotel was right by a lot of shopping and restaurants as well as close to the activities that we came to town for. The rooms were... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Linda S, Thank you for sharing your review of our hotel on TripAdvisor. I am so glad that you found the entire staff to be helpful and am very appreciative that you singled out Vu for his service. I am glad that you found your room to neat, clean and quite. We hope to have you stay with us... More

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Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton

49 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Louisville #5 Family Hotel in Louisville #14 Romantic Hotel in Louisville
Hotel Class
Number of rooms
135

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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