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All 95 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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86%
Ranked #6 of 95 Hotels in Louisville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jeffrey W Evans City, United States
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211 reviews from our community

Traveler rating
    131
    51
    22
    7
    0
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71
38
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Evans City, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

Have stayed at this hotel for 5+ trips this year and never have had a major issue. My only complaint might be I cannot get the bed adjusted right for softness with the side dial just yet. Okay so I have to write more but I don't have anything else to say. How about them Cleveland Browns!

Review collected in partnership with Hilton Garden Inn

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Paducah, Kentucky
Contributor
17 reviews 17 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great place to stay - convenient to the highway, shopping and activities. We interacted with several employees at the front desk, the breakfast area and also housekeeping, everyone was wonderful. Enjoyed having a mini fridge, and the keurig machine was an awesome feature. The sleep number bed was sooooo comfortable. Our room was clean, well-maintained and comfortable.... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Rush4, Thank you so much for taking the time to write a review about your recent stay with us. I am glad that the interactions you had with our staff from several different areas was wonderful. It's also good to know you found your room to be clean, well maintained and comfortable. We look forward to welcoming you again... More

Birmingham, United States
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful accommodations! Wonderful staff that is professional, attentive and so kind! Try the burger - delicious. Breakfast bar was $10, and worth it. If you are in the area and needing a hotel, I highly recommend it.

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Bruce P, Thank you for taking the time to post a review of your stay with us. I am so happy to read that you can highly recommend our hotel. I am glad that you found our staff to be professional, attentive and kind. We look forward to a return stay the next time your travels bring you to... More

louisville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the Hilton Garden Inn Louisville Northeast was extreamely a pleasure. The entire staff went the extra mile to make sure my stay was more than pleasant. The breakfast was very good and the service for our table of 8 was Great.The close proximity to the next to hotel mall was a wonderful place that my two... More

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear John J, Thank you for such a positive review of your recent stay. I so appreciate knowing that the entire staff went the extra mile to make your stay enjoyable. I am also glad to read that you had an enjoyable experience at breakfast with your large group. Glad you granddaughters enjoyed all of the shopping available that is... More

Michigan, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is not brand new by any means, but our room was clean, well-furnished with a mini fridge, a keurig machine, and a flat-screen TV. The bed was very comfortable! No complaints about this hotel - it is your typical Hilton Garden Inn - a great value for the price.

Review collected in partnership with Hilton Garden Inn

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Jenn C, Thank you for posting a review on TripAdvisor of your recent stay with us. I'm glad to read that you enjoyed our in room amenities as well as found your room to be clean and your bed comfortable. I also appreciate you saying that you felt it was a great value. We look forward to a return... More

Ohio
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family has stayed at this location several times and have always had a great experience. We've stayed enough times that my 12 yr old missed the orchids that used to sit on a table in the lobby! The property is very well maintained . The rooms are nicely decorated. The beds are VERY comfy. And the water pressure in... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear cakebakerOhio, Thank you for taking the time to post a review of your stay with us. I'm so glad that you have stayed with us many times and have always had a great experience . I appreciate that you find the hotel to be well maintained, your room to be nicely decorated and your bed to be very comfortable.... More

Dallas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I flew in from Houston and met my dear friend from Michigan who drove down. We were in Louisville for the American Saddlebred World Championship Horse Show at the Kentucky State Fairgrounds. The property was clean and the staff were hospitable. Typical Hilton Garden Inn however the grounds were more picturesque than many I have others I have stayed at.... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Doug S, Thank you for your recent extended stay with us and for posting a review of your stay on TripAdvisor. I am so glad that you found our hotel to be clean and our staff to be hospitable. I am also glad to know that you found our setting to be picturesque. I am sorry to read that... More

Kentucky
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our second time to stay at the Hilton Garden Inn. We love the location - next to Paddock Mall. You are within walking distance to several restaurants and many shops. Our room was very nice. I love the addition of the Keurig Coffee Makers. Front desk staff were helpful and courteous. My husband loves the sleep number beds... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear JLB1993, Thank you so much for such a positive review of your recent stay with us. I'm glad to know that you found your room to be very nice and enjoyed the Keurig coffee maker as well as our Garden Sleep System bed. Thank you for choosing us a second time and we hope to see you again in... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in Louisville for one last quick get away before school starts. Overall it is what you would expect for a Hilton Garden Inn. The neighborhood was very nice and close to several restaurants. Also, it was only a short drive to downtown Louisville. I would say that the service could be a little better especially in the dining... More

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Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Larry W, Thank you for the review of your recent stay. I am certainly glad that we met your expectations for a Hilton Garden Inn and that you enjoyed our location. I am disappointed to read that you found service in our restaurant to be hit or miss. If you would like to reach out to me at gary.burdette@hilton.com... More

Jacksonville, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

I continue to utilize this HGI as my travels take me to the East side of Louisville at least a few times per month. The staff is quite attentive and the rooms are clean. Internet access speeds are not blazing, but they suffice for checking work emails and such. Breakfast is tasty and the staff is friendly. Barkeep is also... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Matthew C, Thank you so much for the terrific headline. I am pleased to read that you stay with us a few times per month and continually find our staff to be attentive and your room to be clean. We do offer complimentary 1MB internet service which is good for checking email and social media. For $4.95, we offer... More

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Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton

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