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All 96 Louisville hotels

Hilton Garden Inn Louisville Northeast

3.0 of 5 Hotel   |   9850 Park Plaza Place, Louisville, KY 40241 (East Louisville)
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86%
Ranked #5 of 96 hotels in Louisville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Julianne B Louisville, United States
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167 people have reviewed this hotel

Traveler rating
    102
    41
    18
    6
    0
See reviews for
59
26
12
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Louisville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great location! Would be wonderful hotel for girls weekend! - plenty of shopping and restaurants neaby. Hotel offers many nice features (micro, mini-frig, walking to shopping, nice outdoor seating area, etc)

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Julianne B, I am so glad that you enjoyed your stay with us. I am also glad that you enjoyed our in room amenities. We look forward to seeing you again when you decide to have that girls weekend so that you can enjoy the Paddock Shops located right in front of the hotel. More

Hanover, Virginia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

This was a very nice and clean hotel; the staff was friendly and eager to please. Great location as you can walk to a variety of restaurants & shopping. Yes, it is close to a highway and we were on that side, but it didn't bother us. Yes, the bed was hard and i woke up with a stiff back,... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Lisa926, Thank you for sharing your thoughts on your recent stay. I was very glad to read that you found our staff to be friendly and eager to please. It is also good to know that you found our breakfast food to be good. I am sorry if there was confusion on breakfast pricing. We offer a breakfast buffet... More

1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel is located 100 yards from great mall with quality shopping, bars, and restaurants. Hotel well kept, nice lounge, bar with happy hour, and cookies! We had a first floor room with King Bed; nice size, and though it is relatively close to the freeway, we heard nothing all night long. Located just east of Louisville, this is a great... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear 688kenh, Thank you for posting a review of your stay on TripAdvisor. It is good to know that you enjoyed our location and found our hotel to be well kept. We look forward to seeing you again the next time you travel between Michigan and Florida. More

ohio
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 days ago NEW

This is a very lovely hotel located in a nice shopping center. Very nice staff. The only complaint is it backs up to a very noisy Hwy, the beds are really hard, and guests are yelling in hallway at 11:30pm/12am. Going to be tired for the marathon :(

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Ashvasi, Thank you for sharing your thoughts on your recent stay. I am happy to read that you enjoyed our location as well as our staff. It was disappointing to read that you were disturbed by other guests late in the evening. When brought to our attention, this is normally a situation that we can rectify promptly. I would... More

Cincinnati, Ohio
2 reviews
3 of 5 stars Reviewed 1 week ago

Worst sleep ever-apparently these ridiculous beds have to be periodically "reset" by maintenance staff...when were they going to tell us that? Staff was kind enough to credit one night, but we normally stay at HGI with our team, and I'm dreading a future stay at another HGI because of these stupid beds. Our whole group slept horribly. In fact, my... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Dancemom05, I am so sorry to read that you did not have a good night's sleep while staying with us. At Hilton Garden Inn we strive to offer the finest accommodations and it's disappointing to read that apparently your bed was not adjusting properly. Due to the anonymous nature of Trip Advisor, I do not know what room you... More

Sterling Heights, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This Hilton Garden Inn is highly recommended based on the friendly and professional staff and the safe and secure surroundings that I have experienced. I have stayed here several times and always feel so welcomed. Having a shopping mall within walking distance is always enjoyable along with the availability of fine and casual dining nearby. Very nice location!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Michele W, Thank you for your kind words regarding your stay with us. I am so glad that you find our staff to be professional and friendly and how much you enjoy our location. We appreciate you staying with us repeatedly and look forward to a return visit in the near future. More

Cincinnati, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Since it was built, I have stayed at this location when I visit my Aunt, who lives less than a mile away. It is always clean and attractive. The desk staff I have interacted with is professional, friendly, and knowledgeable about the area. This last trip neither maid I saw appeared to speak English and I could not work the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Lisa H, Thank you for sharing your comments regarding your recent stay with us. I am grateful that you have been staying with us since we opened. I am glad that you have always found our hotel to be clean and attractive as well as our staff to be professional, friendly and knowledgeable. I am sorry that you had... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We were just passing through looking for a hotel and chose this one based on reviews and we were NOT disappointed!!!! The two young men who greeted us at the front desk were GREAT... I wish I could remember their names- sorry guys I even asked so that I'd remember!! They were gentlemen for sure!!!! LOVED the made to order... More

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Mlemmy, Thank you for posting a review of your stay on Trip Advisor. I am delighted that your first stay at a Hilton Garden Inn was so positive. I do apologize that our breakfast server was not as friendly as they should have been but I am glad to read that the rest of your experience with breakfast was... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The facility is very clean and welcoming. Room was exceptionally clean and comfortable and the food was fantastic! The bed and pillows were extremely comfortable, slept like a log! Front desk staff were friendly and the check in process was quick!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Gordons 159, Thank you for your positive review of our hotel. It's good to know that you found our hotel to be exceptionally clean. I am glad to read that you slept so soundly on our Garden Sleep System bed. I also appreciate you mentioning that you found our food to be fantastic. We hope to see you again... More

Athens, GA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff. Very hospitable:) The halls and rooms were very clean. The housekeepers were really quiet and pleasant also. The Coca-Cola machines were nice and modern and working / full...good after a long day doing insurance in Downtown Louisville, for sure. The beds are super comfortable and there were tons of pillows availale. The breakfast was fantastic. They have fresh... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Frank B, Thank you for taking the time to post a review of your stay with us. I am so happy that you found our staff to be so hospitable as well as rooms to be very clean. I am also glad to know that you enjoyed our Garden Sleep System beds which allow you to adjust the bed... More

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Additional Information about Hilton Garden Inn Louisville Northeast

Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Hilton Garden Inn Louisville Northeast Hotel
Hilton Garden Inn Louisville
Louisville Hilton
Address: 9850 Park Plaza Place, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Louisville
#3 Family Hotel in Louisville
#5 Luxury Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
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