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Hilton Garden Inn Louisville Northeast

Certificate of Excellence
3.0 of 5
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9850 Park Plaza Place, Louisville, KY 40241
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Hilton Garden Inn Louisville Northeast
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Ranked #8 of 98 Hotels in Louisville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
MattI1327 Saint Peters, Missouri
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Peters, Missouri
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here on our last night of a 6 day trip through the mid west. What a great experience, the people were friendly, our room was neat and clean, and the beds were comfortable. The wifi was a bit slow, but it worked ok for our needs.

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Mattl1327, Thank you for posting a review of your stay with us. I am so glad that you found your stay to be almost like being at home. It's good to know that you found our staff to be friendly, your room to be clean and your bed to be comfortable. We look forward to serving your lodging needs... More 

Westerville, Ohio
5 of 5 stars Reviewed 1 week ago

We were in Louisville for our son's wedding. So many people stayed at your hotel and the staff and facilities were great! The staff at the front desk gave each of our guests a complimentary gift from us and were very helpful with all of our questions. They even let us hang out in the lobby after the wedding reception... More 

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Schaub2015, Thank you for posting a Trip Advisor review of your stay with us. I am glad to read that you choose our hotel for your son's wedding and that you couldn't have asked for a better hotel. I am very happy to read that you found our staff and facilities to be great. I am that the staff... More 

Englewood, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel, from the staff, to the amenities, to the physical property itself. Numerous retail and restaurants nearby. I was really impressed with the service delivered from the staff. Everyone I encountered was friendly and professional. The perfect hotel if you're in northeast Louisville!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Carol M, Thank you for posting a review of your stay with us. I am so happy to read that you had a wonderful stay and found our staff to be friendly and professional. We hope to see you again in the near future. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Tye at the front desk will give you the shirt off his back, even at 4am. He may be the best there is at what he does and I've been around the world. If you work out, skip the sorry excuse for a gym here and hit up the Louisville Athletic Club on Westport. A 6 minute drive and you'll... More 

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Ian S, Thank you for your kind words about Tye at the front desk. He is a very valued team member and I am glad that you recognized him. I am sorry that our fitness center did not meet your needs but I am glad that you found the Louisville Athletic Club to be a convenient alternative for you.... More 

Madison, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Had a business trip to the area and was given this hotel by travel service. Always a great experience at Hilton, so expectations were high. While my stay was quite brief, they did not disappoint, with service and cleanliness that matched my stays at other Hiltons. Awesome customer service here, which really stood out. The employees I dealt with went... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Gary G, Thank you for posting a review of your stay with us. I am so happy to read that you experienced awesome customer service and that we met your high expectations. I am glad to read that we matched the service and cleanliness levels that you have come to expect from Hilton. We look forward to seeing you... More 

Howell, Michigan
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was conveniently located close to work and since I have chosen this brand before it was a no brainer. Many dining and shopping choices within walking distance. Excellent service and superior rooms. As a diamond member I was upgraded to their junior suite. Will stay here again!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Roadie65, Thank you for posting a review of your stay with us and thank you for being a Hilton Hhonors Diamond member. As a Diamond member, I know that you are constantly traveling so I certainly appreciate your comments that you found our hotel to offer excellent service and superior rooms. We look forward to a return visit in... More 

Naperville, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a small comfortable hotel near the highway. Paddock Mall is next door which provides ample shopping and food opportunities for all. Free breakfadt, clean rooms, fairly comfortable beds. God spot at a good rate.

Was this review helpful? Yes 2
Fort Campbell, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The rate was great, the service was excellent, the staff was friendly and accommodating, the room was very clean and comfortable, the pool and hot tub facilities were nice and sanitary, the only disappointment was the 10 dollar per person breakfast. The buffet available was what normal hotels serve for free these days.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rockford, Michigan
Level Contributor
145 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here one night on business while in the area and my stay was very nice. I thought the price was high but I stayed the Wednesday before the Kentucky Derby and all hotels were booked and expensive. Hotel was very clean and modern. Staff was very nice and efficient. Road noise was a little noticeable so I would suggest... More 

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Louisville, KY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Bed sheets were on the floor in the hallway when I entered my room. A couple of hours later the sheets were still on the floor outside of my room in the hallway. This lowered my impression of the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Michael G, Thank you for posting a review of your stay with us. I appreciate you letting me know that we were lacking in keeping our guest corridors in order at the time of your visit. Your concern, which is also mine, has been addressed with our Housekeeping Department. We hope that you will choose our hotel again the... More 

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