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Comfort Inn & Suites Airport & Expo

653 Phillips Lane, Louisville, KY 40209
Hotel amenities
Comfort Inn & Suites Airport & Expo
Best prices for: 1 room 1 guest
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Ranked #70 of 97 Hotels in Louisville
A recent review
3 of 5 stars Reviewed November 5, 2013
bigbluefan kentucky
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96 Reviews from our TripAdvisor Community

Traveler rating
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    17
    26
    12
    22
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22
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4
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Comfort Inn & Suites Airport & Expo
See the most recent reviews
Lomira, Wisconsin, United States
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 26, 2013

I will keep this short. It is an OK hotel to stay at if you are going to the park or for something at the expo center. It needs some upgrades done to it, shower was really weak pressure and breakfast was lets say didn't look edible. I would try a different hotel when I come back in the area.... More 

Was this review helpful? Yes 2
Donna F, Owner at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. I do want to aplogize for the unsatisfactory stay. I am truly sorry you were not greeted with a smile, either coming or going. Our front desk clerks are usually very friendly to all the guests. Please accept my sincere apology. We would love to accommodate you again. Please be assured these matters... More 

kentucky
Top Contributor
95 reviews 95 reviews
31 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed November 5, 2013 via mobile

This was for an overnight stay before flying out the next morning. We did leave our vehicle while we were gone and the 10.00 one time flat fee was great. The shuttle was nice for getting us to the AP for our flight and picking us up on our return. Desk people were very nice. We didn't use the breakfast... More 

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. As I do appreciate the kind words, I do regret this was not a totally enjoyable stay. Again thank you for your response. It will keep us on our toes. I do hope we may be able to accommodate you in the near future. More 

Hilton Head, South Carolina
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 7, 2013

We have a Comfort Inn in our town that I book customers into and it is a very nice hotel. When I booked my group into this one at the Expo center I was shocked at how unkept the room was. Needing a facelift is an understatement. The wall paper in the bathroom was literally falling off the wall. The... More 

Was this review helpful? Yes 2
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Please accept my sincere appology for you unpleasant stay. Be assured the problems you encountered have been sent to the manager. I do hope you give us another opportunity to accommodate you in the future. More 

Travelers are raving about these Louisville hotels

Greenwood, Indiana
Top Contributor
64 reviews 64 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed her Friday night in Oct in order to see the St. James Art Fair. The room was large, clean and nice. Becasue we joined Choice Hotel Rewards we got this room for on +$50. Did not even get up early enough for the breakfast on Saturday morning, but still felt like this place was a good deal.

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for responding on Trip Advisor. We are certainly glad that you enjoyed yourself at the St James Art Fair. We hope you come back through town soon, and we can accommodate you. On your next stay perhaps you will be able to enjoy our complimentary full hot breakfast. Again, I thank you for your kind response. More 

Senior Contributor
43 reviews 43 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 22, 2013 via mobile

We have stayed at many a Comfort inn but this one was by far the worst I have ever seen. The first room had water behind the toilet running all the way under the vanity,and the housekeeping was terrible, very dirty, the rug was awful, we asked to change rooms and were accommodated with another room just next door, this... More 

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

I do want to appologize for any inconvenience you may have encountered while staying at Comfort Inn. Thank you for taking the time to respond on Trip Advisor. All comments are greatly appreciated, be they good or bad. I do regret this one was not good for you. Please accept my sincere appologies. More 

Sarasota, Florida
Top Contributor
220 reviews 220 reviews
192 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

This property could use a renovation. The fixtures were missing lightbulbs and the outlets didn't work in some areas. I will say that the room was clean and the bed was comfortable. The staff was efficient and friendly.

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. I do want to appologize your stay was not all it should have been. I appraeciate the kind words about the staff, just sorry to hear we failed in other areas. We are updating as you seen by being greeted by TV boxes. I am so sorry. I do hope we can accommodate... More 

Columbia, South Carolina
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 19, 2013 via mobile

This motel needs a renovation. It's clean and the staff is friendly and helpful. That's the good part of this review. Here's the not so good. 1. The elevator was very slow and seemed to take forever to get anywhere. 2. The a/c in our room was off when we arrived. It was very hot and we were very tired...not... More 

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to respond on Trip Advisor. I'm glad you found our hotel was clean and the employees friendly. I do regret though, that your stay was less than satisfactory. I sincerly appologize that the TV boxes were in the way of getting to your room. We did try to keep them out of the way.... More 

Dallas, Texas
Contributor
15 reviews 15 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 10, 2013 via mobile

This property would do well to undergo a facelift. The outside looks nice enough, the lobby and breakfast area is nice. But the hallways and rooms could use some serious maintenance: painting, cleaning, carpet refreshed. The rooms were clean but the disrepair of the walls, carpet and such detract from the cleanliness. The pull out beds were scarey at best... More 

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for staying at Comfort Inn and Suites. I do sincerly appologize for the bad experience. The bed has been taken care of. I'm so sorry for the accident. It is good to hear that the staff was accommodating and friendly. We appreciate you taking the time to respond on Trip Advisor. Please know all responses are taken seriously,... More 

Paducah, Kentucky
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 8, 2013

We stayed here last weekend for one night while attending events at the fairground. After reading the reviews we were creeped out and did not want to stay there. Upon arrival we were pleasantly surprised. There is some deferred maintenance and carpet could be replaced but it is much cleaner and nicer than we expected. We saw no sign of... More 

Was this review helpful? Yes 2
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Hello. Thank you so much for the kind response. We appreciate you taking the time to respond on Trip Advisor. It's good to know someone is checking our work. It lets us know if there is need of improvement, or we are doing a good job. It's always welcoming to know we are doing satisfactory work. Look forward to accommodating... More 

kevil
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2013

We stayed here one night. We chose the hotel because it was close to the fairgrounds since we were showing at a horse show. We were worried that it was going to be really bad after looking at the reviews. It did have stains on the carpet and it does need updating. Some areas could be cleaner, but overall it... More 

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to respond on TripAdvisor. We appreciate the feedback as to what we can do to improve our guests stay. Glad to know you had a pleasant experience. Please be assured the comments are taken seriously. We look forward to accommodating you again in the near future. More 

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