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All 96 Louisville hotels

Comfort Inn & Suites Airport & Expo

2.5 of 5 Hotel   |   653 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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Ranked #75 of 96 hotels in Louisville
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70 people have reviewed this hotel

Traveler rating
    14
    10
    20
    9
    17
See reviews for
13
15
3
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Bucyrus, Ohio
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We often stay @Choice Hotels for our trips. So was shocked on our 3day/2nite trip 04/11/14-04/13/14 to find it a BIG MISTAKE this trip! DO NOT EVEN THINK OF STAYING HERE, if you want a clean room or a well-maintained room! Our room had not been cleaned from the previous guests or any other stays prior to that if you... More

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Kansas City, Missouri
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 15, 2014

I stayed at this hotel on a business trip in November 2013. I arrived at the hotel in a winter storm! Fortunately, the hotel had good heaters, and not once did I get cold! Pros: Convenient airport location, large suite-style rooms with separate living room and bedroom areas, clean, good HVAC, friendly staff, complimentary breakfast, clean indoor pool, and more!... More

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Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to respond on Trip Advisor. I'm glad you found our hotel was clean and the employees friendly. It is always great to hear from satisfied guests. It lets us know we are doing a good job. We do look forward to your next trip to Louisville. More

Owensboro, Kentucky
1 review
1 of 5 stars Reviewed January 1, 2014

I travel often and don't usually write reviews, but I'm highly disappointed in the service of this hotel and thought others should know. I often travel to Louisville and this time my fiancé and I had plans to clean out and pack up a store in Oxmoor Mall on New Year's Eve night. We brought along our four year old... More

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Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Hello. Thank you for responding on Trip Advisor. As I am truly sorry for the pool being closed and causing a child to be disappointed. It is not safe to be in the pool if the chemicals are not right. This is the only time we have to close the pool, for the guests safety. I truly apologize for the... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 13, 2013

Yikes! We checked in today and would move hotels if we had time. First impression was one person working the front desk and a long line. People were saying they did not have towels or pillows. The carpets are filthy and actually feel dirty beneath bare feet. There is an exposed outlet in our room, a hole in the ceiling... More

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for responding on Trip Advisor. I do want to apologize for your unpleasant stay. Cleanliness should never be overlooked, and I'm sorry you found our hotel less than what you should expect. Please accept my sincere apology. I do hope we can accommodate you in the future, and you will be able to go out with... More

Lomira, Wisconsin, United States
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 26, 2013

I will keep this short. It is an OK hotel to stay at if you are going to the park or for something at the expo center. It needs some upgrades done to it, shower was really weak pressure and breakfast was lets say didn't look edible. I would try a different hotel when I come back in the area.... More

Was this review helpful? Yes 1
Donna F, Owner at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. I do want to aplogize for the unsatisfactory stay. I am truly sorry you were not greeted with a smile, either coming or going. Our front desk clerks are usually very friendly to all the guests. Please accept my sincere apology. We would love to accommodate you again. Please be assured these matters... More

kentucky
Top Contributor
65 reviews 65 reviews
26 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed November 5, 2013

This was for an overnight stay before flying out the next morning. We did leave our vehicle while we were gone and the 10.00 one time flat fee was great. The shuttle was nice for getting us to the AP for our flight and picking us up on our return. Desk people were very nice. We didn't use the breakfast... More

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Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. As I do appreciate the kind words, I do regret this was not a totally enjoyable stay. Again thank you for your response. It will keep us on our toes. I do hope we may be able to accommodate you in the near future. More

Hilton Head, South Carolina
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 7, 2013

We have a Comfort Inn in our town that I book customers into and it is a very nice hotel. When I booked my group into this one at the Expo center I was shocked at how unkept the room was. Needing a facelift is an understatement. The wall paper in the bathroom was literally falling off the wall. The... More

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Please accept my sincere appology for you unpleasant stay. Be assured the problems you encountered have been sent to the manager. I do hope you give us another opportunity to accommodate you in the future. More

Greenwood, Indiana
Senior Contributor
40 reviews 40 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed her Friday night in Oct in order to see the St. James Art Fair. The room was large, clean and nice. Becasue we joined Choice Hotel Rewards we got this room for on +$50. Did not even get up early enough for the breakfast on Saturday morning, but still felt like this place was a good deal.

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Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for responding on Trip Advisor. We are certainly glad that you enjoyed yourself at the St James Art Fair. We hope you come back through town soon, and we can accommodate you. On your next stay perhaps you will be able to enjoy our complimentary full hot breakfast. Again, I thank you for your kind response. More

Senior Contributor
38 reviews 38 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 22, 2013 via mobile

We have stayed at many a Comfort inn but this one was by far the worst I have ever seen. The first room had water behind the toilet running all the way under the vanity,and the housekeeping was terrible, very dirty, the rug was awful, we asked to change rooms and were accommodated with another room just next door, this... More

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Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

I do want to appologize for any inconvenience you may have encountered while staying at Comfort Inn. Thank you for taking the time to respond on Trip Advisor. All comments are greatly appreciated, be they good or bad. I do regret this one was not good for you. Please accept my sincere appologies. More

Sarasota, Florida
Top Contributor
133 reviews 133 reviews
113 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

This property could use a renovation. The fixtures were missing lightbulbs and the outlets didn't work in some areas. I will say that the room was clean and the bed was comfortable. The staff was efficient and friendly.

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on Trip Advisor. I do want to appologize your stay was not all it should have been. I appraeciate the kind words about the staff, just sorry to hear we failed in other areas. We are updating as you seen by being greeted by TV boxes. I am so sorry. I do hope we can accommodate... More

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Additional Information about Comfort Inn & Suites Airport & Expo

Also Known As:
Comfort Inn & Suites Airport & Expo Hotel
Comfort Inn & Suites Airport & Expo Hotel Louisville
Comfort Inn And Suites Airport & Expo
Address: 653 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#75 Luxury Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Airport & Expo 2.5*
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