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All 95 Louisville hotels

Comfort Inn & Suites Airport & Expo

2.5 of 5 Hotel   |   653 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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35%
Ranked #75 of 95 hotels in Louisville
A recent review
5 of 5 stars Reviewed July 12, 2014
Santosh k
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  • Reviews (80)
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80 people have reviewed this hotel

Traveler rating
    16
    11
    23
    10
    20
See reviews for
14
16
3
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Tallahassee
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

One girl working the desk when I checked in. Seemed to have an attitude problem. First room had the air conditioning unit taken apart appeared that maintenance was repairing it. Head downstairs for a new room. Second one has a do not disturb on the door and hasn't been made up from the previous guest. Head downstairs again. Clerk's attitude... More

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

I am so sorry about your inconvenience upon check in. I have shown this to my front desk clerk. I assure you, it will not happen again. Your comments are always appreciated. Sincerely. Donna Ferguson More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

Reviews on Trip Advisor and my experience is complete different. I recommend this hotel and will stay again. Friendly staff and clean and safe hotel. I felt exceptional value of price paid. Thanks to Operational Staff.

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

What a wonderful compliment. I have shared your comments with my staff and they join me in thanking you. It is a great feeling when our guests care enough to let us know how we are doing. Thanks again, for letting us know about your stay. We look forward to future stays with us. Sincerely Donna Ferguson Sales Manager More

Marietta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 26, 2014 via mobile

For the past 6 years, we have been staying here for 3 days at a time 3 times a year. The front desk staff, in particular Donna and James, go out of their way to help us in many ways. Their rates are a good value and right next to major attractions and exposition halls as well as the airport.... More

Was this review helpful? Yes 1
Donna F, Front Office Manager at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for letting us know we are improving. We enjoy seeing our return guests. We have gotten to know each of you, and really look forward to your return each time. I know I speak for James also, when I say it has been a pleasure getting to know you. More

Jasper, In
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 24, 2014 via mobile

Owner and manager should be embarrassed! ONE person working desk and shuttle!! LONG WAIT!! Also, pool was closed because chemicals weren't reading it was safe. While I was at the desk, attending person called manager who said open it any way!!! Overworked staff, but Beatrice was positive and friendly. They are lucky to have her.

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for responding on trip advisor. I do wish I was thanking you instead of having to apologize. But I apologize things weren't as well as they should have been. We have been short handed the past week. I appreciate Bea so much. She is a very friendly lady. She goes above and beyond in many ways. Thank you... More

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 13, 2014

Dirty, lots of broken air conditioners, toilet ran, the one vending machine is out of almost everything and the desk can't make change. Even though it's close to the airport and amusement park, there HAVE TO be better options in the area. Skip this one.

Was this review helpful? Yes 2
Donna F, Front Office Manager at Comfort Inn & Suites Airport & Expo, responded to this review

I do apologize our hotel was less than satisfactory. I do hope the front desk clerks, if made aware of these problems, did try to resolve some of the problems you encountered. I am so sorry that we let you down. Please allow us another opportunity to make you happy. More

Saint Louis, Missouri
Top Contributor
55 reviews 55 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed May 31, 2014

I was here about a year ago and was very disappointed in the hotel. At the time, it was under new management and they were renovating the rooms, so I thought I would give it another try this year. First the positives: The rooms are a decent size the rates are very good adequate parking Now the negatives: My room... More

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to comment on Trip Advisor regarding your recent stay at Comfort Inn & Suites Airport and Expo. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your air conditioning not work properly on your recent visit. We check our rooms everyday before we rent to our respected... More

Jamestown, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2014

I would have given 5 stars, but this hotel needs updating-just a good going-through. We stayed for 5 days and had to have the key cards re-keyed 6 times! No one could 'fix' the problem, just had to have them re-keyed daily. The room was clean but paint was peeling, BIG wall cracks above the AC/Heat unit. Hot water took... More

Was this review helpful? Yes 1
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to comment on Trip Advisor regarding your recent stay at Comfort Inn & Suites Airport and Expo. I do apologize on behalf of our hotel for failing to meet your expectations regarding the air conditioning not cooling properly on your recent visit. I'm not sure why the hot water took so long to heat,... More

Scottsburg, Indiana
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

Stayed on Derby eve, only one person working the desk, in the room the commode was leveled with coffee packets and coffee filter, phone jack was out of the wall and phone did not work. You would think management would have had extra help at front desk considering it was Derby weekend.

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you for taking the time to respond to Trip Advisor. I do want to apologize for the less than satisfactory stay. I regret the condition of your room. I do hope you alerted front desk, and that it was taken care of in a timely manner. We try to make everyone feel at home, and want all our guests... More

1 review
5 of 5 stars Reviewed May 24, 2014

Great value, Comparably good rate being AIR PORT HOTEL, Excellent Break fast, Clean...Clean...Clean hotel. My over night flight landed at Louisville airport around 11 am. I called hotel for shuttle Donna answer and told me will picking up in 15-20 minutes. Less then 10 minutes shuttle is there to pick me up. I IMPRESSED. I went to hotel they were... More

Was this review helpful? Yes
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for responding on Trip Advisor. Such a great compliment. I know I am speaking on the behalf of the entire staff in thanking you for your kind words and appreciation of the hotel services. More

Sacramento, California
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 7, 2014

I really forgot to book the hotel until the last minute so I booked the Comfort Inn even though it got ok reviews. It was clean and the staff was nice. The building and pool are aging but fine. I used the pool which was indoors and warm but a little chipped. We went for the Derby so it was... More

Was this review helpful? Yes 1
Donna F, Front Office Manager at Comfort Inn & Suites Airport & Expo, responded to this review

Thank you so much for responding on Trip Advisor. Your comments are greatly appreciated. Derby weekend was a busy time. I am glad you enjoyed your stay. I do hope to see you again in the near future to make a trip to Kentucky Kingdom. We have watched them diligently working all winter to have a great reopening May 24,... More

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Additional Information about Comfort Inn & Suites Airport & Expo

Address: 653 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport & Expo 2.5*
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Also Known As:
Comfort Inn And Suites Airport & Expo
Comfort Inn & Suites Airport & Expo Hotel Louisville

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
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Number of rooms
98

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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