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All 98 Louisville hotels

Crowne Plaza Hotel Louisville-Airport KY Expo Center

3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)
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Ranked #35 of 98 Hotels in Louisville
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 weeks ago
frateshaykr Mount Washington, Kentucky
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312 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Washington, Kentucky
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a resident of the greater Louisville area I rarely have the need to lodge at any of the local hotels but a close friend chose the Crowne Plaza to host his wedding and reception. I had, in fact, stayed at this hotel some years ago when it was known as the Executive West and recall a positive experience. The... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We sincerely appreciate you taking the time to write a great review. Thank you for sharing with the TripAdvisor community how spacious and well-equipped your suite was. Thank you for your kind words about our staff and we will be sure to share your comments with them. Please let us know if we can assist you in the future, as... More 

Cary, North Carolina
Top Contributor
66 reviews 66 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

i love the beds and the size of the rooms. Our room on the first floor had a window view into the hall of the convention area. The other oddity was the room had a King sized bed which was great but where the sofa would be was open floor and there was a single chair across the room. If... More 

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John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Sincerely, John Shake, GM jshake@cplouisville.com More 

Venice, FL, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

"They had me at 'hello'! From my greeting upon arrival, this was one of my best hotel stays in years! Beautifully redone with a staff that is ALL about service. The food and service in the restaurant, the Blue Horse, was equivalent to a four-star property. Front desk, gift shop, coffee/snack shop, and all housekeepers and servers in the banquet... More 

Was this review helpful? Yes 1
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for taking the time to share your experience! We appreciate all of your kind words about our staff and we will be sure to share with the entire team! Our restaurant, The Blue Horse, has an excellent menu and we are so glad you were able to enjoy it! We hope to see you again soon! Thank you... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

I booked this hotel for business and cancelled 8 days before my stay. I did not get a dime back in refund. I have been billed for a full night's stay (which I did not stay) and when I called the billing office, they agreed that I cancelled the stay and said I would have to speak with accounting. Each... More 

Was this review helpful? Yes 1
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate your candid feedback from your recent experience with our reservation process, we are reviewing our reservations links to make sure that all our cancellations policies are in fact on our site. Please feel free to contact me directly to discuss this matter further. Sincerely, John Shake, GM Jshake@cplouisville.com More 

Fripp Island, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed November 5, 2014

This was one of my best hotel stays in quite some time. My room was clean, bed was very comfortable and my room was very quiet. Staff was very courteous. Shuttle was on time and very staff was very helpful. I also loved the "spa" lotions, spray, etc... Some may think they were a little cheesy, but I liked them...

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We sincerely appreciate you taking the time to write a great review. Thank you for sharing with the TripAdvisor community how clean and comfortable your room was. We are also pleased that you enjoyed the Spa amenities. Please let us know if we can assist you in the future, as we'd love to welcome you back for another visit. Warm... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed November 4, 2014 via mobile

I just checked in this afternoon, and I'm trying to like this property...I really am. However, I'm afraid it's not going to be possible. I travel for work a lot...I mean a LOT, and I've stayed at nearly every hotel chain multiple times. I tend to gravitate to Hiltons and Westin properties due to their typical excellence and my loyalty... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback We are very disappointed to read about the overall condition of our rooms and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we are known. We would love... More 

2 reviews
3 of 5 stars Reviewed November 3, 2014

The Blue horse restaurant was awesome! I was tired from shopping and driving. The lobby was a party atmosphere from 1-3. Couldn't sleep. Woke up to take a shower I had a bath/shower the water went down s l o w! But I did take the survey and the Manager actually responded, and took care of it. Asked that I... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We are so glad you took our survey and gave us the opportunity to make things right. We look forward to your return visit. Sincerely, John Shake, GM jshake@cplouisville.com More 

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2014

Staying at the hotel to attend the FFA national convention with my company. The staff was hit and miss, my check in was excellent. I also requested directions to a restaurant which were promptly printed out for me by a lovely gentleman working the front desk. I requested information from a person stationed at the concierge desk regarding shuttles and... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for taking the time to share your experience with the TripAdvisor community. We are thrilled that you received such incredible service from several of our team members. We are sincerely sorry that you felt one of your experiences with a team member was not up to our usual high standards. Please know that we are currently addressing your... More 

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

In town for convention - easy walking access. Front desk staff was prompt and courteous. Room was clean and well appointed. Restaurant was fine...staff was polite...management seemed more worried about training/scolding the staff than those dining within earshot. Overall very pleased and would stay there again.

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our management staff was discussing training in front or our guest. This critical feedback will be used in training our team. Thank you and look forward to seeing you soon. Warm Regards, John Shake, GM jshake@cplouisville.com More 

New Orleans, Louisiana
Contributor
18 reviews 18 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 28, 2014

Front desk staff had filthy hands and didn't greet me. My room has a door and a window that opens to a conference room and is next to the elevator. The bathroom is filthy. This is the most disgusting Crowne Plaza I've ever stayed in. I'm been platinum with IHG for years and have never experienced anything like this this... More 

Was this review helpful? Yes 1
John S, Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate your candid feedback from your stay. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. Please accept our apologies that we were not able to exceed your expectations, we would love the opportunity to discuss... More 

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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville
Hotel Style:
#2 Green Hotel in Louisville
#21 Romantic Hotel in Louisville
#28 Business Hotel in Louisville

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