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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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830 Phillips Lane, Louisville, KY 40209
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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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Ranked #41 of 97 Hotels in Louisville
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
mspatron El Paso, Texas
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334 reviews from our community

Traveler rating
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    108
    53
    31
    15
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71
42
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139
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso, Texas
Top Contributor
52 reviews 52 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The management and staff of this hotel did a fantastic job during the snow storm they had in early March. With many folks not stepping out due to the weather the hotel did a great job with room service, making it very comfortable , had a mix up in my room ended up with a handicap rm, room was very... More 

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Orlando, Florida
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

During breakfast there were two buffet lines. One line had croissants of European style and the others were heavy and dense. When I returned to the buffet to get another of my favorite tasting, that buffet line had been taken down. I asked a staff member please have one of the croissants which I liked so well. After a few... More 

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Lima, Ohio, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights. Rooms were comfortable. Did miss having a fridge and microwave in the room. And really missed having a free breakfast option. Even though we were close to the airport it was still very quiet.

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope that you are able to stay with us again. Warm Regards, John Shake, GM jshake@cplouisville.com More 

Venus, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel rooms were clean and comfortable. The shower had good pressure and plenty of hot water. The restaurant was extremely disorganized and understaffed for the evening and morning service. Go in with low expectations and you will be fine

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Sincerely, John Shake, GM jshake@cplouisville.com More 

Calgary, Alberta
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In a typical year, I wll go to an antique show at the Louisville Expo Centre and stay at the Crowne Plaza due to its great location to the airport and the Expo. The hotel is a little old, but the rooms are quiet and quite comfortable. The staff are friendly and attentive. So far, so good, right? My most... More 

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John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed your room. However, I do apologize for us not being prepared to accommodate your preferences of beers and that the service was lacking, this has been communicated to the concerned staff and will be used in our training efforts. We... More 

Houston, Texas
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel March 3rd, of this year, with work. I work in the airline industry, so I travel a lot and stay in many hotels. While the staff seems nice enough, the hotel is old and the carpet needs to go or be replaced. That is not my issue though. The night I stayed there, I woke... More 

Was this review helpful? Yes 2
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback. We are very disappointed to hear that there were problems in your room during your recent stay, this was a rare and unusual incident and not indicative of the very high level of service which we are known. The room in which you stay was inspected by our local pest control and we are... More 

Rantoul, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

I have been staying at the Crowne Plaza for many years, even when it was the Executive West. We are always excited about our visit. My wife sews for 3 days while I spend my time at a military show (SOS). Many years ago I had the pleasure of meeting a BELLMAN named Bud. This gentleman always welcomes me back... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We are so delighted you had such a wonderful stay at The Crowne Plaza!! Thank you for all of your amazing comments about our courteous, helpful and charming staff! I will pass along your kind words to Bud, he is such an asset to our team at The Crowne and we are so glad he is able to take such... More 

chagrin falls
Top Contributor
238 reviews 238 reviews
40 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

If you need to be at the Expo Ctr by the Airport, this hotel is a good choice. It offers a free shuttle to/from expo & airport (beware though you may have to sit on shuttle while it runs the loop instead of going directly to your location) or since hotel is across street from Expo, you can walk (maybe... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Wow! what a wonderful review, we are thrilled that your stay was a good one and that everything was to your satisfaction and liking. We do hope we are given the opportunity to welcome you back again soon. At your service, John Shake, GM jahske@cplouisville.com More 

Allen, Michigan
Top Contributor
103 reviews 103 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed down here while in town for a conference. The hotel though older has been kept more up to date than most any I have ever stayed at. I never heard any noise from the airport or any other noise while inside my room, which is a nice plus. This is within walking distance to the expo center, which was... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for giving us such a great rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! John Shake, GM jshake@cplouisville.com More 

Effingham, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We were in town for a event at the Expo Center and traveling with an infant and two other kiddos. We ended up at this particular hotel because our team had arranged a group block at this location. I was a little nervous when upon arrival (10:30 p.m.) the lobby was still very busy and pretty noisy. There is a... More 

Was this review helpful? Yes
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. At your service, John Shake, GM jshake@cplouisville.com More 

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