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All 13 London hotels

Comfort Suites

2.5 of 5 Hotel   |   1918 West Hwy. 192, London, KY 40741
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Ranked #5 of 13 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Robert T Petal
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68 reviews from our community

Traveler rating
    36
    20
    1
    8
    3
See reviews for
28
18
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Petal
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is most accommodating and friendly. Loved the fresh cookies upon arrival and a superb hot breakfast...not the traditional cold stuff. And the lady who is so chipper and helpful with breakfast is a bright start for the mornings. She will even cook your waffle for you. The room was most comfortable and clean. This is a biker friendly... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the positive remarks you had in regards to your resent stay here with us. We appreciate your business and was glad you enjoyed your stay. We hope to see you again the next time you are travelling through London ,Ky. More

Wayne, Michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the better Comfort Suites we have stayed at and right off I-75. Plenty of choices to eat around there too. We plan on using this motel on future trips. Breakfast was great, the attendant kept track of food and replaced

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your stay with us here in London, Ky. We appreciate the nice review and thank you for your business as well. We are glad you enjoyed your stay and hope to see you again on a future visit through London. More

Paxton, Illinois
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2014

Stayed Saturday night so missed construction noise. Suites are spacious with high ceilings. Plenty of room for a family. All I need for an overnight stay is a clean, comfortable bed and a good shower head with good water pressure. Got it all. Entire property is well maintained. Carpet thru out building is in very good condition. No bad odors.... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for writing such a possitive review regarding your recent stay with us. We value your feedback and it's great to hear you enjoyed your stay and everything was satisfactory. We thank you for choosing Comfort suites of London and hope to see you again soon. More

Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 16, 2014

Entire place had a bad smell. The air conditioner had a moldy smell when I turned it on. The hot breakfast had egg patties and was unappealing. The building looks like it needs a new coat of paint. The hotel just looks tired.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of the hotel I would like to appologise for failing to meet your expectations. I have looked into each of your concerns but have failed to find any instances from any other guest regarding similar issues.Again we are sorry you did not enjoy you stay but hope you will consider staying with us again in the future. More

Lewis Center, Ohio
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 6, 2014

We stayed here the night of 7/30/14 and so many things just went wrong. First off, we didn't check in around 11pm at night. When we checked in we told them we wanted to use a different CC (wanted to use our flight mile reward card) than what we had used to make reservation with - lady at desk said... More

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Richard c, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of the hotel I would like to appologise for your unsatisfactory experience. We are sorry that your card was charged but please be aware that all hotels will usually run credit cards after the cancellation time to ensure they are vallid.The hotel cannot continue to hold the room if it is not. We recomend always reserving a room... More

Seneca, South Carolina
Top Contributor
136 reviews 136 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 5, 2014

Comfortable room - very clean - plenty of towels, mini- frig, coffee pot, and microwave! We enjoyed watching TV on the flat screen TV and being able to use our tech devices without the usual dragging of hotel Wi-Fi. Loved being able to sit on the couch to watch TV instead of having to sit or lay on the bed.... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites of London. We are so happy you enjoyed your stay and took advantage of all the ammenities we have to offer. Thank you for mentioning our staff. We are very proud of them for they do an excellent job.Again thank you for staying with us and we hope to see you again soon. More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed July 29, 2014

I have been traveling to the London,ky area for business for the last four years and have stayed here every seven weeks. It is a wonderful place to stay, Richard is a pleasure to work with. He makes our stay very enjoyable, each and every time we come into town. Being away from home for work is not always fun,... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing comfort Suites of London for your business travell needs. We appreciate your business and thank you for the kind words you had for us in your review. We are very proud of our staff and the work they do in providing for the needs of all our guest. Again thank you for your positive feed back... More

Wilmington, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

Our family stayed on a Saturday night in July on the 2nd floor. Richard could not have been more pleasant or helpful in the check-in process. The facility and our room looked very clean and nice. The pool was surprisingly larger than the one at the Inn we had stayed in the previous night, and it was heated--but heated so... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your online review. We appreciate your business and value your input very much.We are happy that you enjoyed your over all stay with us here. We do appologise for the noise from the top floor but do recomend going to the top to avoid such problems in the future. We do appreciate your recognition of our staff... More

Maiden, North Carolina
1 review
1 of 5 stars Reviewed July 14, 2014

I would like to say that My husband and I were not treated very kindly. We were on our vacation and had been driving for a long while, we entered the comfort suite and was spoken to very nice at first, then we asked if they had smoking rooms which was okay if they didn't, but that is when we... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

In reference to the above review, you came into our facility and asked for a smoking room at which time you were told that we do not have smoking rooms and it was suggested that if you need a smoking room that the hotel across the street had smoking rooms. Once the suggestion was made you then said thank you... More

Kechi, Kansas
Top Contributor
79 reviews 79 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 2, 2014

When I review a property, I feel like I must look at the whole property and take everything into account. Oh how I want to give this hotel a 5 rating. The room was great. Clean, quiet, and comfortable. Richard at the desk could teach classes in customer service. What a guy. The pool looked good, big for a hotel... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jim, Thank you so much for such positive feedback. We appreciate your honesty in your review. I'm sorry the fitness room didn't meet your expectations. It is small but generally satisfies anyone's cardiovascular needs for it has a treadmill, stationary bike and eliptical machine each. We are very happy you enjoyed your overall stay and hope to see you... More

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Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites

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