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All 13 London hotels

Comfort Suites

2.5 of 5 Hotel   |   1918 West Hwy. 192, London, KY 40741
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83%
Ranked #5 of 13 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
b-lieveume Wilmington, Ohio
  • Overview
  • Reviews (61)
  • Photos (14)
  • Amenities
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  • Room tips (12)
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61 people have reviewed this hotel

Traveler rating
    31
    20
    1
    6
    3
See reviews for
26
17
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Wilmington, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family stayed on a Saturday night in July on the 2nd floor. Richard could not have been more pleasant or helpful in the check-in process. The facility and our room looked very clean and nice. The pool was surprisingly larger than the one at the Inn we had stayed in the previous night, and it was heated--but heated so... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your online review. We appreciate your business and value your input very much.We are happy that you enjoyed your over all stay with us here. We do appologise for the noise from the top floor but do recomend going to the top to avoid such problems in the future. We do appreciate your recognition of our staff... More

Maiden, North Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

I would like to say that My husband and I were not treated very kindly. We were on our vacation and had been driving for a long while, we entered the comfort suite and was spoken to very nice at first, then we asked if they had smoking rooms which was okay if they didn't, but that is when we... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

In reference to the above review, you came into our facility and asked for a smoking room at which time you were told that we do not have smoking rooms and it was suggested that if you need a smoking room that the hotel across the street had smoking rooms. Once the suggestion was made you then said thank you... More

Kechi, Kansas
Top Contributor
66 reviews 66 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When I review a property, I feel like I must look at the whole property and take everything into account. Oh how I want to give this hotel a 5 rating. The room was great. Clean, quiet, and comfortable. Richard at the desk could teach classes in customer service. What a guy. The pool looked good, big for a hotel... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jim, Thank you so much for such positive feedback. We appreciate your honesty in your review. I'm sorry the fitness room didn't meet your expectations. It is small but generally satisfies anyone's cardiovascular needs for it has a treadmill, stationary bike and eliptical machine each. We are very happy you enjoyed your overall stay and hope to see you... More

miamisburg
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night on our way south and definently picked the right place. We didnt get there until after 9:30 and they had one room left using the travel discount coupon. Very pleased with the king suite. Big room, very clean.Richard at the front desk probably one of the nicest, helpfullest check-in person we have seen. Breakfast was all... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear hessmiester, Thank you for choosing Comfort Suites here in London, Ky. We are very happy to hear that you enjoyed your stay and everything was great. We are glad you had the chance to get your morning started by taking advantage of some of the many items we have on our breakkfast as well. We appreciate your positive feedback... More

Belleville, Michigan
Top Contributor
53 reviews 53 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 21, 2014

We spent the night here on our first night of vacation. It was a very nice room, comfortable bed, good shower, and fairly priced. We also had a nice breakfast in the morning. We'll be sure to stay here again on our trips from Michigan to Georgia.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Sher C, Thank you for the kind review of your stay with us. We appreciate the kind words and are glad that you found our hotel accommodating to your lodging needs. Thank you for choosing Comfort Suites and we look forward to seeing you on your next visit. More

Ocala
1 review
5 of 5 stars Reviewed June 17, 2014 via mobile

My wife and I stay at this hotel 2 or 3 times a year on our travels from Florida to Michigan. The staff is very accommodating. The rooms are clean, comfortable, and inviting. We had an issue at breakfast a trip or 2 ago; we mentioned it; and the problem was cleared up. That's all we can ask. We look... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear bdcerutti Thank you for your review here of your recent stay with us. We are happy you enjoyed your stay and that everything was good. We are greatfull for your continued loyalty both to the brand and to our hotel here in London,Ky. Again , thank you for choosing Comfort Suites here in London and we look forward to... More

Vicksburg, Mississippi
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2014

As always, our experience in London was great. Richard, Tina, Jeff, Ron, the housekeeping staff, all were professional and personable. We had to leave unexpectedly, due to a death in the family. All were very kind and solicitous of our situation. I would always recommend this hotel, and will stay there again. Jdeen

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jdeen, We would like to offer our condolences for you and your family. We were sory you had to leave so unexpectedly. We offer our thoughts out to you during this time of loss. We are always so glad to see you all when you come to London. We hope all is well soon and we look forward to... More

Berea, Kentucky
Top Contributor
76 reviews 76 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed May 27, 2014

The clerk was run off her feet when we got there, and very brusk. I understood, but I didn't feel welcomed as I've come to expect from the Choice Hotel chain. The room did not have the bedding for the pull out sofa, that was supposed to be in the drawers. We had to go get them from the lobby... More

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Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Traveler, On behalf of our entire team I would like to apologize for failing to meet your expectations during your recent stay with us. Your satisfaction is very important to us and we will use this information to make improvments. Our entire staff works very hard in maintaining an excellent facility for our guest and we hope that you... More

Lansing, MI
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 20, 2014

We recently stayed at this Comfort Suites. On our 2 week vacation we stayed at 5 different Comfort Suites and this was our least favorite. Overall appearance at check in was very good. Appeared to be well maintained, clean etc. Richard at the front desk was very nice and helpful. It was rather busy due to Spring Break travel and... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear 4disneyfans, We appologise for not meeting your expectations during your stay here with us. When our guest have an unsatisfactory experience we take it very seriously. It seems that the condition of this particular room was your main concern and we have taken the proper steps in fixing those concerns.We are glad theat you took advantage of and enjoyed... More

Ontario
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 3, 2014

We stopped in at this hotel while travelling back to Canada . We had been driving from Florida and been on the road since 6:00 a.m.. We were warmly greeted by Richard and requested a ground floor room, he found one but added that there was a ice machine close by and that we might find that bothersome.The room was... More

Was this review helpful? Yes 1
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Rose, Thank you for writing a review about your recent stay with us here in London ,Ky. We are glad you were greeted nicely by our staff and had a great stay. Again thank you for your kind words and we're already looking forward to your next visit. More

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Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites

14 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in London
Hotel Class
Number of rooms
62

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