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Comfort Suites

#5 of 13 Hotels in London
Certificate of Excellence
2.5 of 5
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1918 West Hwy. 192, London, KY 40741
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Comfort Suites
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Ranked #5 of 13 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
439gregn Midland, Michigan
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76 reviews from our community

Traveler rating
    42
    21
    1
    8
    4
See reviews for
31
20
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (23)
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

We really like this hotel simply because we would like to have a burger and cocktail after a day on the road and there is a Ruby Tuesday directly across the parking lot -- no divining involved !! The hotel is great, clean and just what we need for one night. Richard ( I assume the manager ) is GREAT,... More 

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for staying with us here in London,Ky. We appologise for the noise you experienced and recomend asking for an upper floor to avoid people above you. We also encourge you to alert the hotel staff so they may have the opportunity to resolve any issues you may have that may interfere with the quality of your stay. Again... More 

Midland, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed for one night and the room was very clean, comfortable and roomy. I forgot the rooms had a mini-fridge which helped me save my chocolate bars. The bathroom was very clean as well. The staff was very friendly and the morning breakfast was good. I would stay here again.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

We would like to thank you for choosing comfort Suites of London for your lodging needs. We appreciate the kind words you had for us and are pleased you enjoyed your stay.We Thank you for your business and hope to see you again the next time you are traveling through London, KY. More 

Rockford, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We checked here on a fluke, and I'm glad we did. The rooms were very clean, and I always like when I have a sofa to relax on after a long day on the road. The location was great with lots of restaurants and a movie theater very close. The gentleman who checked us in was very friendly and helpful.... More 

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Gloria, We are so glad you chose our hotel for your lodging needs. The sofa's in our suites are great for relaxing after a long day on the road. We are happy you enjoyed your stay and hope to see you again on a return visit. Thank you for choosing Comfort Suites of London. More 

Michigan
Top Contributor
126 reviews 126 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Easy to find location just off of I-75. Great service at check in. All of the public areas were very neat and clean. Our room was nice, clean, comfortable beds and pillows. We didn't use the pool but the pool area looked very nice and clean as well. Breakfast was typical of a Choice Hotels breakfast. Choices of eggs, sausage,... More 

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Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear natys_mommy, Thank you for the positive review you had in regards to your recent stay with us. We appreciate your business and the feed back you had for our hotel. We are glad you enjoyed your stay and hope to see you again soon. Again , thank you for choosing comfort Suites here in London. More 

1 review
5 of 5 stars Reviewed February 17, 2015

Wow! Great service comfortable beds quiet heaters and good breakfast. What more could you ask for?? Forgot, great rate. We stopped here because of a huge snowstorm after leaving Florida going north. So happy we found this hotel. We plan on coming back next year.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you choosing comfort Suites of London for your lodging. We appreciate your positive review of your recent stay with us and are glad you enjoyed your stay. Again , thank you for your business and we look forward to seeing you again during your next trip through London. More 

St. Catharines, Canada
Top Contributor
51 reviews 51 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 3, 2015

My wife and I stayed there on a busy Friday night. The front desk was busy with only one person on duty and a long line up. The room was large with all amenities available and working. The bathroom was large and clean as was the room itself with couch, refrigerator and microwave. The beds were excellent with plenty of... More 

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Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites here in London. We are glad you enjoyed your stay and was pleased with our large room suites. We appreciate your business and hopweto see you again in the future. More 

Glasgow, Kentucky
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 6, 2015

Large room, clean, comfortable--staff very friendly and helpful. Probably one of the shortest check in times we've ever had. Had a little trouble with phone and it was corrected immediately. If you want a WONDERFUL Italian restaurant while there, go to Gondolier. Yes, they do give a discount--check the manual in room--says so on their ad.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear DB. Thank you for your kind review. We appreciate your business and the kind words you had to say about your stay with us. Our main focus is always on the needs of our guest wether it be a special room on the first floor , assistance with phone or internet or what ever the need my be. Again... More 

A TripAdvisor Member
4 of 5 stars Reviewed January 3, 2015

Would have been a good value at the $85 but they honored a coupon that was $59. The room was clean and roomey with a couch. Work table and refrigerator that i wanted. Wifi worked well a d richard at the desk was friendly and helpful. Didn't try the pool or fitness room. But they seemed fine. Waffle, cereal, and... More 

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your resent stay with us here at Comfort Suites in London,Ky. We appreciate your feedback and was glad you enjoyed your visit with us. Again we thank you for staying with Comfort Suites and hope to see you again soon. More 

cleversole
Contributor
16 reviews 16 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 2, 2015

There was a line at check in and Richard did a fabulous job of managing it and giving information all at once so he didn't have to repeat it. He didn't try to rush and get everyone in at one time but did acknowledge you as you came in. He gave attention to each party as he was checking them... More 

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Cleversole, Thank you for such positive feedback. It's very rewarding to all our staff when guest have such a great experience. We are glad you were visiting us for the 2nd time and look forward to another visit from you in the future. Again thank you for choosing Comfort Suites of London . More 

Petal
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

The staff is most accommodating and friendly. Loved the fresh cookies upon arrival and a superb hot breakfast...not the traditional cold stuff. And the lady who is so chipper and helpful with breakfast is a bright start for the mornings. She will even cook your waffle for you. The room was most comfortable and clean. This is a biker friendly... More 

Was this review helpful? Yes 1
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the positive remarks you had in regards to your resent stay here with us. We appreciate your business and was glad you enjoyed your stay. We hope to see you again the next time you are travelling through London ,Ky. More 

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