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All 13 London hotels

Comfort Suites

2.5 of 5 Hotel   |   1918 West Hwy. 192, London, KY 40741
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81%
Ranked #6 of 13 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 weeks ago
MiloChin Paxton, Illinois
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66 reviews from our community

Traveler rating
    34
    20
    1
    8
    3
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28
18
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Paxton, Illinois
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed Saturday night so missed construction noise. Suites are spacious with high ceilings. Plenty of room for a family. All I need for an overnight stay is a clean, comfortable bed and a good shower head with good water pressure. Got it all. Entire property is well maintained. Carpet thru out building is in very good condition. No bad odors.... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for writing such a possitive review regarding your recent stay with us. We value your feedback and it's great to hear you enjoyed your stay and everything was satisfactory. We thank you for choosing Comfort suites of London and hope to see you again soon. More

Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 16, 2014

Entire place had a bad smell. The air conditioner had a moldy smell when I turned it on. The hot breakfast had egg patties and was unappealing. The building looks like it needs a new coat of paint. The hotel just looks tired.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of the hotel I would like to appologise for failing to meet your expectations. I have looked into each of your concerns but have failed to find any instances from any other guest regarding similar issues.Again we are sorry you did not enjoy you stay but hope you will consider staying with us again in the future. More

Lewis Center, Ohio
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 6, 2014

We stayed here the night of 7/30/14 and so many things just went wrong. First off, we didn't check in around 11pm at night. When we checked in we told them we wanted to use a different CC (wanted to use our flight mile reward card) than what we had used to make reservation with - lady at desk said... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of the hotel I would like to appologise for your unsatisfactory experience. We are sorry that your card was charged but please be aware that all hotels will usually run credit cards after the cancellation time to ensure they are vallid.The hotel cannot continue to hold the room if it is not. We recomend always reserving a room... More

Seneca, South Carolina
Top Contributor
132 reviews 132 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 5, 2014

Comfortable room - very clean - plenty of towels, mini- frig, coffee pot, and microwave! We enjoyed watching TV on the flat screen TV and being able to use our tech devices without the usual dragging of hotel Wi-Fi. Loved being able to sit on the couch to watch TV instead of having to sit or lay on the bed.... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites of London. We are so happy you enjoyed your stay and took advantage of all the ammenities we have to offer. Thank you for mentioning our staff. We are very proud of them for they do an excellent job.Again thank you for staying with us and we hope to see you again soon. More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed July 29, 2014

I have been traveling to the London,ky area for business for the last four years and have stayed here every seven weeks. It is a wonderful place to stay, Richard is a pleasure to work with. He makes our stay very enjoyable, each and every time we come into town. Being away from home for work is not always fun,... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing comfort Suites of London for your business travell needs. We appreciate your business and thank you for the kind words you had for us in your review. We are very proud of our staff and the work they do in providing for the needs of all our guest. Again thank you for your positive feed back... More

Wilmington, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

Our family stayed on a Saturday night in July on the 2nd floor. Richard could not have been more pleasant or helpful in the check-in process. The facility and our room looked very clean and nice. The pool was surprisingly larger than the one at the Inn we had stayed in the previous night, and it was heated--but heated so... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your online review. We appreciate your business and value your input very much.We are happy that you enjoyed your over all stay with us here. We do appologise for the noise from the top floor but do recomend going to the top to avoid such problems in the future. We do appreciate your recognition of our staff... More

Maiden, North Carolina
1 review
1 of 5 stars Reviewed July 14, 2014

I would like to say that My husband and I were not treated very kindly. We were on our vacation and had been driving for a long while, we entered the comfort suite and was spoken to very nice at first, then we asked if they had smoking rooms which was okay if they didn't, but that is when we... More

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Richard c, Guest Relations Manager at Comfort Suites, responded to this review

In reference to the above review, you came into our facility and asked for a smoking room at which time you were told that we do not have smoking rooms and it was suggested that if you need a smoking room that the hotel across the street had smoking rooms. Once the suggestion was made you then said thank you... More

Kechi, Kansas
Top Contributor
78 reviews 78 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 2, 2014

When I review a property, I feel like I must look at the whole property and take everything into account. Oh how I want to give this hotel a 5 rating. The room was great. Clean, quiet, and comfortable. Richard at the desk could teach classes in customer service. What a guy. The pool looked good, big for a hotel... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jim, Thank you so much for such positive feedback. We appreciate your honesty in your review. I'm sorry the fitness room didn't meet your expectations. It is small but generally satisfies anyone's cardiovascular needs for it has a treadmill, stationary bike and eliptical machine each. We are very happy you enjoyed your overall stay and hope to see you... More

miamisburg
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 27, 2014

Stayed for one night on our way south and definently picked the right place. We didnt get there until after 9:30 and they had one room left using the travel discount coupon. Very pleased with the king suite. Big room, very clean.Richard at the front desk probably one of the nicest, helpfullest check-in person we have seen. Breakfast was all... More

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear hessmiester, Thank you for choosing Comfort Suites here in London, Ky. We are very happy to hear that you enjoyed your stay and everything was great. We are glad you had the chance to get your morning started by taking advantage of some of the many items we have on our breakkfast as well. We appreciate your positive feedback... More

Belleville, Michigan
Top Contributor
69 reviews 69 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 21, 2014

We spent the night here on our first night of vacation. It was a very nice room, comfortable bed, good shower, and fairly priced. We also had a nice breakfast in the morning. We'll be sure to stay here again on our trips from Michigan to Georgia.

Was this review helpful? Yes
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Sher C, Thank you for the kind review of your stay with us. We appreciate the kind words and are glad that you found our hotel accommodating to your lodging needs. Thank you for choosing Comfort Suites and we look forward to seeing you on your next visit. More

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Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites

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