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Comfort Suites

#5 of 13 Hotels in London
Certificate of Excellence
2.5 of 5
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1918 West Hwy. 192, London, KY 40741
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1 room 1 adult
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Comfort Suites
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95 Reviews from our TripAdvisor Community

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Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The staff were very helpful and friendly! Breakfast was good with lots of choices! Rooms were clean and affordable. Free wifi and cable tv. Would recommend this hotel for your stay in London! The indoor pool looked nice but did not have time to swim!

Helpful?
Thank Greg A
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your positive feedback about your recent stay here at Comfofort Suites of London. We are very glad you had a great stay and enjoyed our breakfast and other admenities. We hope to see you again the next time you visit London, Ky. More 

St. Thomas, Ontario, Canada
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 23, 2015

This was our first time staying at this location. The check in went very smooth. The room we had was satisfactory. Upon entering the room, we noticed that the floor went up and down. It seemed to roll up and down. The door was not square and I could run my fingers out the top. We plugged it for the... More 

Helpful?
1 Thank Trailerman68
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing our hotel for your lodging needs. We are sorry you will not be staying with us again. The satisfaction of our guest is very important to us. We hope you will reconsider and allow us the opportunity to provide you with a great stay. Again, thank you for choosing Comfort Suites of London and we hope... More 

Michigan
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 17, 2015

Nothing fancy here. Simple, hotel with clean bedding, lots of nice towels and nice showers. We rented the King Jacuzzi Room and the Jacuzzi was large and very nice. The outstanding this about this hotel is the staff, definitely the staff. We encountered four different staff people during a one night stay and everyone of them was very friendly and... More 

Helpful?
Thank travelingrandma54
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay wilth us here at Comfort Suites of London. We are very proud of are staff and the job they do as they are one of our most valued assets. We are glad you enjoyed your stay and got to experience the excellent hospitality our staff provides. Thank you again... More 

Lapeer, Michigan
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 8, 2015 via mobile

Place seemed a little old with the decor in lobby. Room not clean enough for me. Sewer-like odors coming from sink and toilet. Told staff just after we arrived and told the morning staff also. Hopefully they will fix it for the next guests...pretty disgusting.Breakfast had good variety, hard boiled eggs, plain egg rounds, good sausage patties, english muffins, bagels... More 

Helpful?
Thank Kathy H
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Kathy, We are sorry your satisfaction was not completely met during your recent visit with us.We hope you will accept our apologies and give us another chance in the future to provide you with the quality stay our guest are used to. More 

Kechi, Kansas
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed October 16, 2015

This property is real convenient for us when we make the journey to the Carolinas one or twice a year. We have stayed here before and will again I'm sure. All around good stay. Clean and comfortable. Richard at the front desk is still a treat. Choice Hotels corporate should look at this guy for a customer service trainer.

Helpful?
Thank Jim H
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jim, Thank you for choosing our hotel here in London again for your lodging needs. We appreciate your loyalty and are glad we continue to satisfy all your lodging needs. We thank you for such positive words you gave for us during your feedback on your review. It is very satisfying when our guest have such positive experiences during... More 

Memphis, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 10, 2015

I was here for an extended period of time and really enjoyed my stay. Richard at the front desk is wonderful. He is very friendly and makes you feel like you are at home. My room was great. The jacuzzi didn't work, but I really didn't care. The size of the room made up for that. The living room could... More 

Helpful?
Thank Mkkdean
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the kind words you had in regards to your recent stay with us here at the Comfort Suites In London, Ky. We appreciate your business and your feedback. We are glad you enjoyed your stay and hope that you will visit us again in the future so we may provide you with another excellent stay. More 

Florida
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed July 29, 2015

We had a long day on the road and quite frankly for about $95, our stay was peaceful and worth the money. I would recommend this hotel. It's not new but our room was clean, the bed was comfortable and it met my needs for the one night stay...

Helpful?
Thank jerry7679
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jerry, Thank you for choosing Comfort Suites of London for your lodging needs. We are happy you enjoyed your stay. We appreciate your business and hope to see you again in the future. More 

Hendersonville, Tennessee
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 28, 2015

The Comfort Suites in London, KY is a very good hotel to stay at. It is close to eating places and very quiet. When you stay, ask for Richard at the front desk. He is remarkable and very informative. He will assist you in any way possible and makes you feel like the most important person in the building. He... More 

Helpful?
Thank R J
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear RJ, Thank you for the great review of your recent stay with Comfort Suites of London, Ky. We appreciate your business and are so very glad you had a great stay. We look forward to seeing you again on a return visit so we can provide you with another great stay. Again thank you for choosing Comfort Suites on... More 

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed July 26, 2015 via mobile

The hotel promised a non-smoking room that was anything but. The stench wasn't from just one previous tenant, but of years of allowing smoke in the room. As we were asking the hotel attendant about getting another room (which wasn't available), another tenant complained of his room's smokey smell as well. The hotel employee offered a room deodorizer, as if... More 

Helpful?
Thank globetreken
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear globetreken, We appologize for your disatisfied experience at our hotel during your recent stay with us. We assure you that our hotel is a non-smoking hotel as all Comfort Suites are, however sometimes people will still smoke in thier room and in so doing will affect another room as well. Again, we appologize for the inconvience and hope you... More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

It was late and we needed a place to sleep. The first room we were given wasn't fully clean. The girl at the desk promptly gave us a new room just a few doors down which was much cleaner. A/C unit worked well. Shower was good. Honestly didn't stay long enough to eat breakfast but the room was full.

Helpful?
Thank Steve T
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites in London for your recent stay. We apologize for your room not being completely ready but glad that our hotel staff quickly accommodated you. We are sorry you were not able to stay long enough to enjoy our hot breakfast. We hope to see you again in the future so we can provide you... More 

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