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All 13 London hotels

Country Inns & Suites London

2.5 of 5 Hotel   |   2035 West Highway 192, London, KY 40741
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82%
Ranked #3 of 13 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Judy B Chicago, United States
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158 reviews from our community

Traveler rating
    79
    50
    21
    4
    4
See reviews for
73
27
7
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
2 of 5 stars Reviewed 1 week ago via mobile

When a hotel must place air fresheners throughout the hallways to mask a smell they should have at least placed them into the rooms. Clearly they are trying to coverup the old smoke smell. Carpets are stained, smelly rooms, loud ac, and broken equipment in bathroom. Price was more like a luxury hotel which was a crime.

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lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More

Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

It was a nice hotel, but the pool area was not well ventilated and there were no windows. It felt like an isolated room with a strong and overwhelming chlorine smell. The toilet seat was broken and I should have informed the front desk.

Review collected in partnership with Country Inns & Suites By Carlson

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lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited last weekend, 8/26/14, and initially had a problem with the TV in our room. The girls at the check-in came down and immediately moved us to an upgraded room. One with a hot tub. They did a great job and made us feel welcome. Other than the air conditioner being fairly loud, we had a delightful stay. I... More

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Byron
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family needed an overnight stop on our way to the Creation Museum in northern Kentucky. We have always enjoyed Country Inns & Suites for their cleanliness etc. It is just a nice place to stop and we have rarely been disappointed. The one in London was no exception. Very friendly staff. Clean. Comfortable. Nice breakfast. More reasonable than the... More

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Louisville, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Like this hotel. Was disappointed when I discovered a stained fitted sheet on the bed when we went in. Asked for sheet to be changed which they obliged immediately, but was not pleased by the fact that they tried to say the sheet was worn thin from spot-treating products and wasn't a stain. I know a stain when I see... More

Review collected in partnership with Country Inns & Suites By Carlson

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London, Kentucky
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Country Inn and Suites in London, Kenntucky is an excellent choice. The hotel is clean, great size rooms and in a convenient location off the interstate. They have an excellent Staff who do not hesitate to help if needed. The breakfast bar has great variety of items to choose from. Will definately stay again.

Review collected in partnership with Country Inns & Suites By Carlson

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lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for taking the time to submit a review of our hotel. It was great to hear that you very much enjoyed our breakfast and great hotel. We do make sure that we provide the best customer service and are glad that you had experienced that. We are very pleased that you continuously stay at our hotel when you... More

Greenville, sc
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was basically what we needed - a bedroom suite separated from the living area, but not more. It was damp and never felt dry, even after the A.C. was on. The staff was friendly, the place was clean enough, but the lobby smelled of cigarette smoke. YUCK! That is ridiculously unprofessional. If I had been just a walk-in,... More

Review collected in partnership with Country Inns & Suites By Carlson

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lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites of London Kentucky and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. We apologize for the "smoke" smell in our lobby, but the front porch on one side is... More

Indianapolis, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

The room was clean and the staff was friendly and accomodating. The breakfast in the morning was very good. They have both a pool and fitness center. There is a Starbucks right next door as well as several other restaurants. It was easy in and out from I-75.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Country Inn & Suites of London Kentucky. We look forward to your next stay. More

London, KY, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel because of the price, location, and reputation. Our room was clean, the beds were queen instead of doubles, which was nice! We did not take advantage of the complimentary breakfast. Staff was friendly when we checked in.

Review collected in partnership with Country Inns & Suites By Carlson

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lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We hope to see you again More

London, Ontario, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 12, 2014

Right off I75, clean, spacious rooms, friendly staff, great complimentary breakfast...what more can I say? Oh, the Starbucks right next door, and Walmart and a SuperK a couple doors down helped as well!

Was this review helpful? Yes 2
lnky, General Manager at Country Inns & Suites London, responded to this review

Thank you for your kind words about your recent stay with us in London Kentucky. We pride ourselves in southern hospitality and multiple places to do a little shopping while on vacation. We hope to see you in the near future. More

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Additional Information about Country Inns & Suites London

Address: 2035 West Highway 192, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inns & Suites London 2.5*
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Also Known As:
Country Inns And Suites London
Country Inns & Suites London Hotel London
Country Inn London
London Country Inn

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