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Country Inn & Suites By Carlson, London

#4 of 13 Hotels in London
Certificate of Excellence
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2035 West Highway 192, London, KY 40741
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1 room 1 adult
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Country Inn & Suites By Carlson, London
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317 Reviews from our TripAdvisor Community

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Toledo, Ohio, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed here twice. Once in the spring and once in the fall. Hotel staff was very friendly. Hotel looks clean. Breakfast was great. Lots of selections. Very comfortable, great location. My only complaint is that the blankets on the bed smell dirty? I thought it was just a coincidence the first time I stayed. The second time I... More 

Helpful?
Thank Lynn W
Johnson City
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I spent one night during our drive home. We have stayed at several other locations in the past. The room was dirty. The white sheer curtains were almost black on the bottoms. They had not been cleaned in a long time. The dust on the carpet behind the nightstand was thick. The furniture had not been moved... More 

Helpful?
Thank Mary R
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Guest First I would like to thank you for your feedback as our team is working hard right now to improve our service and hospitality for our guests. Please accept our deepest apologies for your experience as there is no excuse. Our team has already rallied around your feedback and are working hard to get to the root of... More 

London, Ontario, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night on our way home from a very long trip. The hotel staff was very friendly. Check in was quick. The room was spacious and clean. The breakfast in the morning was definitely one of the best included breakfasts we have had at a hotel. Would recommend this place to others

Helpful?
Thank Samantha S
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Guest We truly appreciate your feedback and your business. Our team hopes to have another opportunity to serve you in the future. Please let us know if there is anything we can assist you with. Sincerely Joe Freyer General Manager More 

Morristown
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night after my grandmother's funeral. Nice place right for the interstate. Comfortable rooms and a great hot breakfast in the morning. Staff was very helpful and rooms were clean and spacious

Helpful?
Thank David W
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Guest On behalf of our entire team, we are sincerely sorry for your loss. We appreciate your business and your review, and hope to see you again under better circumstances. Please let us know if we can assist you in the future. Sincerely Joe Freyer General Manager More 

Fenton, Michigan
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Passing through, we spent one night here. Check-in was quick and easy. Our room with a king- sized bed was handicap accessible, a feature we didn't need but is essential for those who do. The shower curtain for the walk-in shower wasn't long enough though, so the bathroom floor got wetter and more slippery than might be safe. We had... More 

Helpful?
Thank MI_Bookbinder
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Guest Our team would like to apologize for your experience with the shower curtain and heat. We have addressed both of these issues and have replaced the shower curtain. There was no excuse for this and we deeply apologize, unfortunately it was missed by our housekeeping department due to the fact we were waiting on our monthly order of... More 

Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is nice and comfortable. The front desk was very pleasant and inviting. Several restaurants near by for convenience. The beds are a little hard but much better than sleeping in car. Everything appeared clean and organized. Would gladly stay again.

Helpful?
Thank Carterunit47
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Guest Our team would like to thank you for your review and for being patient and understanding while we were working to make everyone as comfortable as possible through this difficult snow and ice storm. We truly appreciate your business and hope that you and your family make it home safely. Please don't hesitate to reach out to us... More 

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

Beds clean and comfortable. Plenty of pillows, towels and wash cloths. Staff courteous and friendly. Breakfast had a good selection. The only place showing age was pool area. Door rusted and card access to pool didn't work.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kim F
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Kim Thank you so much for your business and feedback. Our team was thrilled to hear that overall you enjoyed your stay with us and that our staff was helpful and friendly; too often as consumers we can't even get a polite smile in a customer service setting anymore so it's very nice to hear that our team is... More 

Gwinn, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 6, 2016 via mobile

This hotel was not very clean. The exit door were not locked at night. Needs paint and lots of washing inside. Our room had a big cloth hanky under the chair when we got there, is was not ours! Staff was very kind. So please use the great place to tell all the truths about our hotels out there so... More 

Helpful?
Thank Mehllake
lnky, General Manager at Country Inn & Suites By Carlson, London, responded to this review

Dear Linda Our deepest apologies regarding your experience while staying with us. Our housekeeping team works very hard to ensure a clean and comfortable stay for our guests and unfortunately we fell short this time and there is no excuse. We will definitely use your feedback to continue to train and improve our service delivery. As you can see from... More 

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