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Holiday Inn Express Hotel & Suites London

2.5 of 5 506 Minton Dr, London, KY 40741
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites London
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Holiday Inn Express Hotel & Suites London
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67 reviews from our community

Traveler rating
    25
    16
    12
    6
    8
See reviews for
27
18
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oshawa, Canada
Top Contributor
144 reviews 144 reviews
22 hotel reviews
241 helpful votes 241 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at this site and we were far from satisfied with the site. My King Suite had a broken desk leg and a leg missing from our sofa (found under the sofa). The edges of the room has not been cleaned very well and had an accumulation of dirt and dust. The night manager was advised and he was... More 

Was this review helpful? Yes 2
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I... More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stopped at this hotel after driving for what seemed like all day for a rest before starting up the next morning. Options for places to stay along I-75 are plentiful, and normally relatively inexpensive. I was surprised the rate for one night was $99, plus tax. I was to tired to get back in the car and search for... More 

Was this review helpful? Yes 1
HolidayInnLondonKY, Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for leaving us a feedback. We would also like to apologize for the overall dissatisfaction you had experienced. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2014

We stopped at this hotel to get relief from an 18 hour road trip. We arrived around 11 pm and the room was exactly what we needed. Two very comfortable queen beds, a flat screen tv and great shower. A couple of issues were the lack of plugs for our phones, a faucet that wouldn't stay on unless the water... More 

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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 2, 2014

As more and more hotels charge for breakfast, I always think Holiday Inn express and suites are a sure bet that the breakfast will be good, that was NOT the case here..... Gravy-congealed like jello Biscuits-hard as a rock Coffee-cold Eggs-gross Bread-molded Apple juice-water So when I approached the breakfast attendant and addressed my concerns "Sorry it's the way we... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Angie K, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room and the bed. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address this concern. I assure you that the... More 

Markham, Canada
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 30, 2014

After a horrible day of bad luck with a vehicle breakdown on I75 in London Kentucky while travelling back to Toronto Canada, we were in need of a night stopover while our vehicle was in repair. We avoided a serious incident with a 14" iron object lodging itself and piercing the underside of our vehicle near the left back spring.... More 

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Indianapolis, Indiana
Top Contributor
61 reviews 61 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 26, 2014

Based on what I had been reading on TA I had decided on another hotel at the same exit. When we stopped at that hotel it was full. We decided to give this hotel a try knowing that HIEs are generally good. They only had a couple of rooms available so we had to take a whirlpool tub room, which... More 

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Mayfield, Kentucky
Top Contributor
50 reviews 50 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 8, 2014 via mobile

Spent our last night on a road trip at the Holiday Inn Express in London. The hotel was very clean and the rooms comfortable. The clerk at the front desk was friendly and helpful. He gave a good recommendation for dinner. The only complaint I might have is that the quality of the breakfast is not great but I must... More 

Was this review helpful? Yes
HolidayInnLondonKY, Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Guest , Thank you for the great feed back , We are extremely delighted to know that you have enjoyed your stay with us .It was a privilege to serve you , We hope to be your preferred choice of hotel for your future plans. As a chain we are working on improving the breakfast that will satisfy all... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2014 via mobile

We decided to stop at thid hotel at 1am on our road trip. A major reason we stopped here first was our platinum ihg membership. We simply needed a good deal for a night's rest and would be gone by 7am. The desk clerk was unfriendly and did not want to stop vacuuming to help us when we came in.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear NinjaRoadPrincess, Thank you for being one of our IHG Rewards Platinum members. Your feedback is greatly appreciated. I am disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain... More 

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McCalla, Alabama, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 19, 2014

The décor in this Holiday was very different then others I have stayed in. It kinda remind me of the famous "London" over seas with the color choices and gold. Very proper and business like people here. The breakfast was suppose to end at 10AM.. but when I went down at 9:30, she was already putting everything up, so that... More 

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Windsor, Canada
Top Contributor
114 reviews 114 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 14, 2014

I stopped in for a night on my way home from Alabama. This property is clean, well maintained and affordable. Unfortunately, I left too early in the morning to enjoy the breakfast, but I had an excellent night's sleep. The beds are extremely comfortable, and I have a bad back which makes being comfortable very difficult. The location is also... More 

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites London

Address: 506 Minton Dr, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites London 2.5*
Number of rooms: 60
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Also Known As:
Holiday Inn Express Hotel And Suites London
Holiday Inn London
London Holiday Inn

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