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Holiday Inn Express Hotel & Suites London

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506 Minton Dr, London, KY 40741
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1 room 1 guest
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Holiday Inn Express Hotel & Suites London
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86 Reviews from our TripAdvisor Community

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Traveler rating
    30
    19
    19
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34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
121 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is right off of a major interstate, in the heart of Kentucky, and it absolutely feels like it. I guess depending on the person, that could be a good thing or a bad thing. In my opinion the hotel felt more like a motel. Besides the breakfast room, the hotel is in severe need of modernization. My room... More 

Was this review helpful? Yes
Indianapolis, Indiana, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped at this location around 10 at night, looking for a place to stay. We were given a room on the third floor, and though there was construction in progress (not at that hour, of course) down the hall, it didn't effect us at all. The room was very clean and seemed to be newly renovated, and the beds... More 

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Palatine, Illinois
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 26, 2015

Checked in late one night on way back from FL vacation. When we opened the door the room smelled like mold/mildew. I just chalked it up to being summer time and probably from the air conditioner. I should have had a clue that this was not the typical HI when my daughter tried to sit in the desk chair and... More 

Was this review helpful? Yes 1
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry that we fell below your expectation regarding orderly and cleanliness which was unacceptable. We will address this points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.... More 

Travelers are raving about these London hotels

West Lafayette, Indiana
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 26, 2015

We were just passing through town and needed a place to rest. Place has a great location. The room was average. Minor maintenance problems; no stopper in the drain, bathroom fan did not work, lamp did not work. To be fair, they are remodeling.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear KRM826, Thank you for selecting our hotel for your recent trip to Kentucky and for writing a review about your stay. We thank you for noting our good location. However, we regret to read that your stay at our property was only average. We are sorry for the inconvenience the renovations may have caused you. Your comments about the... More 

Paris, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 21, 2015

This hotel is in a great location- right off the interstate and close to several restaurants and grocery stores. Most importantly- right next to Starbucks! The staff is very friendly. The rooms are average- comfortable beds, good cable package and nice TV. The continental breakfast isn't bad, but there aren't very many healthy options besides fruit. I haven't been impressed... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Mallory W, Thank you for taking the time to write a review of your recent stay. I am delighted to hear that we were able to meet your expectations when it comes to providing a friendly service. On the other hand, I sincerely apologize for any inconvenience you may have experienced with our housekeeping services and fitness facility. Rest... More 

Plainfield, Illinois
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed July 11, 2015

I stayed here on business in January 2015 and gave the girl at the desk some feedback and wrote a review that also pointed out issues. As a loyal and regular Holiday Inn guy I am again disappointed in this property. I typically look for the positive and overlook some things in my reviews but after my 2nd trip I... More 

Was this review helpful? Yes 3
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I... More 

Coral Springs, Florida
Level Contributor
929 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
3 of 5 stars Reviewed June 6, 2015

The hotel looks like most other Holiday Inn Express's. The staff seemed friendly, the room and bed was clean, quiet, everything worked. I don't think I could get my dog Lucky in the hotel, if I had one. I did not have breakfast, but it smelled good. The parking was easy, on off the highway no problem.

Was this review helpful? Yes
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure a warm welcome for your next visit. Allow me to sincerely apologize for any shortfalls... More 

Shelby
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 3, 2015

Hotel was nice. Nothing spectacular but done the job. Room was very clean and comfortable. Was walking distance to a couple good fast food eating establishments. The breakfast lacked a little bit it was free so not to much to complain about there. Major issue was all the vending on the third floor including ice maker was not working but... More 

Was this review helpful? Yes
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will take your comments for further encouragement within the team to ensure a warm welcome for your next visit. Allow me to sincerely apologize for any shortfalls... More 

Macon, Georgia
Level Contributor
63 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 19, 2015

We usually stop here on our way to Columbus Ohio for a yearly trip to a convention. Clean rooms, great breakfast & an easy on & off the interstate. The staff is kind, the best comfortable & the rooms quiet. & I really enjoy their breakfast bar!

Was this review helpful? Yes
Dayton, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 5, 2015

We were traveling for a long weekend and stayed at 3 different Holiday Inn Express Hotels; this by far was the worst. I am an Executive Housekeeper at an IHG property in Ohio and let me state that I hold cleanliness to a high standard. From check in I wasn't happy. The guy was dry and non-friendly. Very short, didn't... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Chrisie G, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, please accept our sincere apologies if your stay was negatively affected due to the... More 

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