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Holiday Inn Express Hotel & Suites London

2.5 of 5 506 Minton Dr, London, KY 40741
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites London
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Holiday Inn Express Hotel & Suites London
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71 reviews from our community

Traveler rating
    26
    16
    14
    7
    8
See reviews for
30
18
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Walhalla, South Carolina, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great room. Very clean. Good breakfast. Nice staff. Great location to restaurants and shopping. The pool area was very clean as well as the gym. Weather was sketchy but late check out was an option just in case.

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Springfield, Tennessee
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed in London, Ky on 2/6/5015 for one night. Checked in after spending 36 hours at the hospital and coming very close to losing a grandchild and great grandson. Not one word was said about this being a "smoke free hotel" and I was billed an additional $150.00 When I called the hotel to ask about the charge, the man... More 

Was this review helpful? Yes
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Sorry to hear about your family and your recent experience. Let me start off and inform you that we have been a Non Smoking property for over 5 years now. You stated that you always stay with us, which we found no record of you ever staying with us before. If that was the case you would have known that... More 

Plainfield, Illinois
Top Contributor
89 reviews 89 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Now that I threw the cons out in the title let me explain. Cons: The room lighting was bad, dark due to low lighting and wall color. The exercise room was bad, both treadmills did not work (started ran 30 seconds and abruptly stopped) , the elliptical and bike did not work (electrical down), the Boflex Treadclimber worked but was... More 

Was this review helpful? Yes 1
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for taking the time to write a review about our hotel. It is regrettable to hear that you only found our hotel at it's average best. Allow me to sincerely apologize for any shortfalls that may have caused you inconvenience, particularly with some room amenities, the internet service provided and breakfast served. Please be assured that all your... More 

Jackson, Michigan
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 13, 2015

We spent 14 nights in hotels on this vacation, and our last stop was this one. It's really just OK. We asked for a suite with sofa bed (for the kids) and got it, but there were no sheets, blankets, or pillows for that. I was willing to let that go; I went to the front desk and got those,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear nitw63, Thank you for taking the time to write a review about our hotel. It is regrettable to hear that you only found our hotel at it's average best. Allow me to sincerely apologize for any shortfalls that may have caused you inconvenience, particularly with some room amenities, the internet service provided and breakfast served. Please be assured that... More 

Travelers are raving about these London hotels

Oshawa, Canada
Top Contributor
146 reviews 146 reviews
22 hotel reviews
250 helpful votes 250 helpful votes
1 of 5 stars Reviewed December 6, 2014

We stayed at this site and we were far from satisfied with the site. My King Suite had a broken desk leg and a leg missing from our sofa (found under the sofa). The edges of the room has not been cleaned very well and had an accumulation of dirt and dust. The night manager was advised and he was... More 

Was this review helpful? Yes 3
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 24, 2014

We stopped at this hotel after driving for what seemed like all day for a rest before starting up the next morning. Options for places to stay along I-75 are plentiful, and normally relatively inexpensive. I was surprised the rate for one night was $99, plus tax. I was to tired to get back in the car and search for... More 

Was this review helpful? Yes 1
HolidayInnLondonKY, Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for leaving us a feedback. We would also like to apologize for the overall dissatisfaction you had experienced. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. More 

Senior Contributor
27 reviews 27 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2014

We stopped at this hotel to get relief from an 18 hour road trip. We arrived around 11 pm and the room was exactly what we needed. Two very comfortable queen beds, a flat screen tv and great shower. A couple of issues were the lack of plugs for our phones, a faucet that wouldn't stay on unless the water... More 

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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 2, 2014

As more and more hotels charge for breakfast, I always think Holiday Inn express and suites are a sure bet that the breakfast will be good, that was NOT the case here..... Gravy-congealed like jello Biscuits-hard as a rock Coffee-cold Eggs-gross Bread-molded Apple juice-water So when I approached the breakfast attendant and addressed my concerns "Sorry it's the way we... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Angie K, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room and the bed. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address this concern. I assure you that the... More 

Markham, Canada
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 30, 2014

After a horrible day of bad luck with a vehicle breakdown on I75 in London Kentucky while travelling back to Toronto Canada, we were in need of a night stopover while our vehicle was in repair. We avoided a serious incident with a 14" iron object lodging itself and piercing the underside of our vehicle near the left back spring.... More 

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Indianapolis, Indiana
Top Contributor
61 reviews 61 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 26, 2014

Based on what I had been reading on TA I had decided on another hotel at the same exit. When we stopped at that hotel it was full. We decided to give this hotel a try knowing that HIEs are generally good. They only had a couple of rooms available so we had to take a whirlpool tub room, which... More 

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Additional Information about Holiday Inn Express Hotel & Suites London

Address: 506 Minton Dr, London, KY 40741
Phone Number:
Location: United States > Kentucky > London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites London 2.5*
Number of rooms: 60
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Also Known As:
Holiday Inn Express Hotel And Suites London
Holiday Inn London
London Holiday Inn

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