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Comfort Inn & Suites

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2400 Buena Vista Drive, Lexington, KY 40505 (Formerly Baymont Inn and Suites Lexington)
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Comfort Inn & Suites
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Comfort Inn & Suites
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Comfort Inn & Suites
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32 reviews from our community

Traveler rating
    14
    13
    2
    0
    3
See reviews for
7
11
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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LaPorte
Top Contributor
114 reviews 114 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice rooms, clean. Beds were nice and high. Wonderful white comforter on beds. Great pillows, 2 soft and 2 firm on each bed. Shower had great water pressure and nice hot water. Swimming pool was open till 11pm, wonderful. Breakfast was really good, nice selection to choose from. Hotel is close to 20 other places to eat. Very nice... More 

Was this review helpful? Yes 1
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your stay review. We appreciate your compliments and value your business. Our team looks forward to your next visit to Lexington, KY. Please stay with us again soon. Thank you, Jamie Blanton General Manager More 

Blountville, Tennessee, USA
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Everything was just as expected from the Comfort Inn hotel chain - great. I was disappointed a bit when I went to the pool area expecting a hot tub to get out the kinks from traveling. My mistake, though; the hotel recap only stated indoor pool. Loved the variety of hard/soft pillows to choose from. Nice touch.

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the review of the hotel. We are glad you enjoyed your stay and we hope you will visit us again soon! Again, thanks for taking the time to tell us how we did. Sincerely, Jamie Blanton General Manager More 

Top Contributor
61 reviews 61 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 1 week ago

The whole rewards system (Choice Privileges) was completely down. While waiting in line 2 patrons were given rooms that were already occupied. Felt sorry for the poor girl at the desk who had 6 people in line and the office manager chose not to assist. Everything had to be done by hand. Our room had a used towel and washrag... More 

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your response to the survey. We appreciate your business and I apologize for the inconveniences you experienced. I assure you this was not typical of the service we provide to our guests. We value your feedback and we want you to know we take your comments to heart. Our team would like another chance at providing you... More 

Parkville, Missouri
Top Contributor
56 reviews 56 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night on March 30. We had a King room. The room was very clean and nice. The rooms are very small and not a lot of room to move around. I was surprised that even though our room faced the interstate, the noise from the trucks and other traffic was not bad enough to keep me awake.

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your response to the survey. We appreciate your business and we hope you join us again soon! Thank you, Jamie Blanton General Manager More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this location multiple times when it was Baymont, but it is so much better since the renovation. It looks like a totally differnt hotel. The rooms are clean and comfortable. The breakfast wasn't so good because they ran out of food, but I will be back.

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your review. Our team strives to provide the "perfect stay" to our guests. We appreciate your feedback and hope you stay with us again soon. Thank you, Jamie Blanton General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was Great. Went well out of their way to Help me out. Best customer service I have seen in awhile and I travel a 40+ weeks a year. Clean, easy access, friendly. Stayed 7 days. Would definitely recommend.

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your stay! We appreciate your business and on behalf of the staff, "thank you" for the compliments! We look forward to your next visit to Lexington, KY and hope you stay with us again soon. Thank you, Jamie Blanton General Manager More 

St. Albans
Top Contributor
89 reviews 89 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this location for one night on 4/4... We had two rooms...508 (one bedroom queen suite w living room and 506 (basic 2 queen bedroom).... Pros: easy to find...easy access right off the interstate Close to restaurants, gas stations, shipping etc. Staff in fantastic..very nice, extremely accommodating...best customer service I have seen in awhile and I travel a lot.... More 

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing the hotel. We appreciate your business and we look forward to your return soon! Thank you, Jamie Blanton General Manager More 

Senior Contributor
33 reviews 33 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night on a trip south. Easy access from I-75. Close to freeway but couldn't hear traffic. Thin walls though and could hear neighbor every time she coughed and when they talked early the next morning. Breakfast was ok. Wasn't expecting a lot for the price but nothing about our stay made it better than average.

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your review of the hotel. We appreciate your business and highly value your feedback. I apologize for not exceeding your expectations. We would like another chance to provide you with superior customer care and the "perfect stay." Thank you for staying with us, Jamie Blanton General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The room was very comfortable and clean. It was also very quiet. When we return to Florida next year we will look for this hotel. The stay there was very enjoyable after a long day tied up in traffic to the south of Lexington, Kentucky on I-75. We were able to walk to the Cracker Barrel restaurant just a few... More 

Was this review helpful? Yes
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your review of the hotel accommodations. We are please you enjoyed your stay and that you found the location to be convenient. Our team strives to provide the "perfect stay" for our guest. We hope your next stay is even more pleasant! Thank you, Jamie Blanton General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Remodeled and ready. Had fun and felt welcomed. The suite we stayed in had all brand new everything all the way down to the towels. The pool was very nice too. The staff wasn't to overbearing. The only thing it was missing was the jacuzzi tub.

Was this review helpful? Yes 1
Jamie B, General Manager at Comfort Inn & Suites, responded to this review

Thank your for your review of the hotel. We appreciate your feedback and highly value your business. Our team appreciates your compliments and we hope your next stay is even more enjoyable. With so many choices for lodging, we are pleased you chose us for your accommodations. Thank you, Jamie Blanton General Manager More 

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