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Extended Stay America - Lexington - Nicholasville Road

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Traveler (47)
Room & Suite (52)
Videos (1)

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About

#78 of 84 hotels in Lexington
Location
3.0
Cleanliness
2.8
Service
3.3
Value
3.3
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Hotel links
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59Reviews1Q+A11Room tips
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Pam L wrote a review Apr 2023
Eclectic2 contributions
+1
This is the worst hotel I have ever stayed in. It was dirty, old, run down, and the rooms smelled awful. The walls were dirty, the furniture was dirty, and the stove was a fire hazard. We had to change one of our rooms because of bedbugs. And there was a fire while we were there. Don't stay here!!
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Date of stay: April 2023
Value
Location
Service
Room Tip: Go somewhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Apr 15, 2023
Dear PamL226, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Calbama wrote a review Mar 2022
384 contributions82 helpful votes
This hotel is nasty and dirty . It was snowing and we had to get off the road and this was the closest. But there where hair on the clean towels . On the doors , shower, sinks . There were dirty black hand prints all over the back of the doors . The Tv is by polar and would freeze . But the worst was it was under 20 degrees . The room was freezing . The heat didnt work . There is a huge crack under the door so even if the heat tried to work this huge over and inch crack at the base of the door let all the cold in . We litterly froze all night . The blankets are thin on the bed to . We had a toddler with us also . So this was really frustrating. At $83 a night to be $110 after taxes this was awful !!
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Mar 13, 2022
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you encountered. We will follow up on your concerns with our housekeeping team to ensure we are more diligent in our service delivery. Furthermore, we are sorry for the difficulties you experienced in keeping your room at a comfortable temperature. We appreciate you bringing this to our attention; we will address this accordingly. We are grateful for your patience, and we hope to have another chance to provide you all with a perfect stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JerryandAshley H wrote a review May 2021
3 contributions
This is our “go-to” place when in town for medical visits or anything. Excellent staff, rooms are dated some but overall they’re clean. The rooms could use some updating but I feel like the hotel works on that as they can because there’s new refrigerators in the last rooms we’ve stayed in. A lot of companies use for workers so there’s rarely much noise because everyone has to get up the next day for work. Due to issues beyond our control we’ve had to modify our stay not once but twice and the office staff have been excellent both times. I didn’t catch their names but both ladies have been there each time and are just so sweet and understanding. That’s what makes me come back time and time again! I love the hospitality they show every time we stay. I am having to stay by myself in a hotel while my husband has surgery but I feel comfortable and safe at this location and there’s no other hotel I’d rather be. Very satisfied customer!! (Oh and I read a review asking about water pressure....it’s AMAZING. And excellent hot water too)
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Lexington - Nicholasville Road
Responded May 4, 2021
Thank you for always making Extended Stay America your home away from home. We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. It is gratifying to know that our team members could make you feel comfortable and well cared for during your entire stay. We will be sure to share your kind compliments with our team for doing a great job. We are also glad you enjoyed the cleanliness of your room. We wish your loved one well in his recovery. It is always a pleasure hosting you, and we look forward to seeing you both again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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angry family wrote a review Apr 2021
1 contribution
I made advanced reservations for a handicapped room (post surgical stay ) for my grandson and spouse. Scheduled C section when we were aware that the baby would require surgery and extended hospital stay . He showed up and they told him the room was not ready? (3 pm ) he told them his son was having surgery and spouse would be discharged the next day (all clarified during reservations) they showed up and no room was available. today is Monday and extended stay charged my bank credit card for the entire week, after refusing them a room .
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: go elsewhere, never pre pay with credit card
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Apr 18, 2021
Dear cabo38sailor, Thank you for sharing your concerns with us. We take these matters very seriously, so please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua R wrote a review Nov 2020
1 contribution
The place was clean and quiet. Staff was nice and friendly. Starbucks is in walking distance. The updated rooms had nice tvs. The hotel is conveniently located by downtown, Keeneland, a mall, an the interstate.
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Date of stay: November 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 17, 2020
Thank you for choosing Extended Stay America. Our ideal location, cordial associates, and clean hotel make us a great choice in the area, and we appreciate you highlighting this in your review. We appreciate your feedback and look forward to hosting all your future visits to the area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerome S wrote a review Nov 2020
1 contribution
Friendly staff. Clean room! If i needed anything i called the front desk a d they brought it to my room. Staff had ob mask and felt safe in my room and good channel selection. So glad i came here will be returning for sure. Thank u
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 14, 2020
Thank you for choosing to stay with us at Extended Stay America while you were here for a meeting. It is a pleasure to read about the excellent and attentive service provided by our associates. Our goal is to deliver great hospitality, and our team will enjoy reading your wonderful comments. We are also glad you liked our clean accommodations. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria S wrote a review Nov 2020
2 contributions
We enjoyed it very much clean and friendly and the staff was good to my kids and accommodations were clean and got them as we requested upon check in. We will stay again in the near future. Thank you :)
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 13, 2020
Thank you for choosing Extended Stay America. It’s an absolute delight to know you loved our courteous associates and were impressed with our clean hotel. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherita J wrote a review Nov 2019
11 contributions1 helpful vote
+1
They ask me and my best friend to leave because they couldn’t accommodate us by cleaning the room properly we got there at 2:50 AM on November 27, 2019 they did not have a reservation for us in the computer but they they had a reservation for is on paper the 1st room they put us in was VERY VERY VERY VERY VERY DISGUSTING then we where move to a other room THAT WAS NOT ANY BETTER AT ALL I HAVE MORE PICTURES AND A VIDEO BUT THE SITE WILL NOT ALLOW ME TO POST ALLOF THE PICTURES AND VIDEOS -10STARS
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 30, 2019
Thank you for being our guest. We are sorry for the disappointing stay and for the cleanliness issues you experienced. Your concerns have been shared with the appropriate team to ensure a better experience going forward. We also apologize that you encountered service problems, and we were unable to resolve them to your satisfaction. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We hope you will give us a second chance to deliver the type of stay you should always expect from our hotel. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WandaGator wrote a review Nov 2019
11 contributions
+1
My husband and I checked in Saturday night with a service dog. Upon checking in their was a comment about not allowing dogs in certain rooms and the hotel didn’t have a dog room available. Also, no service dogs were allowed on the first floor. The very unfriendly desk clerk had to call her manager that wasn’t available. So she reluctantly gave us a room and warned us that we would have to move rooms Sunday morning. 1st thing..... your business and/or staff needs trained on the laws dealing with ADA and service dogs!!!! It is not legal to deny a service dog any hotel floor or room!!! Knowing we were going to be there two weeks, we packed a lot of stuff. It took us an hour and a half to unload our truck and get everything into our 3rd floor room! It was 1am when we got our belongings into our room because we had to round up hotel carts, and avoid some drunk barfing all over the concrete on the second floor, where a cart was!! After getting everything up to the room we started to get things ready, as we had to work at 8am Sunday morning! We noticed the room was absolutely disgusting!!! Stained and holes in the unpadded carpet, cobwebs dangling from the kitchen light, dried red toothpaste in bathroom sink, as well as some yellow goopy stuff in bathroom sink and tub. The bathtub had black circles in it. We needed to get baths and get the little sleep we could. So, I break out my cleaning supplies and prepare to scrub everything! I scrubbed the bathroom sink and got a fresh Lysol wipe out to wipe the tub... the 1st swipe brought up thousands of shaved pubic hairs and yellow goopy stuff!!!!! Meanwhile my husband decided to take a shower in the morning and went to get in the bed... as he pulls back the sheets he sees used and dirty sheets in our bed!!! I took the pubic hair wipe to the desk clerk and we checked out of this dump!!! This place has HUGE ISSUES!!! I have taken many pictures of this place!!! This inconvenience had us not going to bed until after 6am!!! This, due to having to find other lodging in the middle of the night!!
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 14, 2019
Thank you for choosing our hotel. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. We hope you all will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager56376828009 wrote a review Nov 2019
1 contribution
Management is dedicated to making sure you're comfortable and safe. The rooms are cleaned well and if you have an issue, they address it immediately. The pricing is good and you know what you're going to get. Like the ability to cook in my room instead of having to spend a lot of money eating out.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Lexington - Nicholasville Road
Responded Nov 1, 2019
Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a relaxing one. It was also a pleasure to know you liked the reasonable value we have to offer. Please visit Extended Stay America whenever you are in our city. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$77 - $91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america lexington - nicholasville road hotel lexington, lexington extended stay, extended stay lexington
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - LEXINGTON - NICHOLASVILLE ROAD $71 ($̶8̶1̶) - Prices & Hotel Reviews - KY

Frequently Asked Questions about Extended Stay America - Lexington - Nicholasville Road
Which popular attractions are close to Extended Stay America - Lexington - Nicholasville Road?
Nearby attractions include Malibu Jack's Lexington (0.2 miles), Fayette Mall (0.7 miles), and Joseph-Beth Booksellers (0.3 miles).
What are some of the property amenities at Extended Stay America - Lexington - Nicholasville Road?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Lexington - Nicholasville Road?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Lexington - Nicholasville Road?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Lexington - Nicholasville Road?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Lexington - Nicholasville Road?
Conveniently located restaurants include Palmers Fresh Grill, Agave & Rye Lexington Fayette, and Old San Juan Cuban Cuisine.
Are any cleaning services offered at Extended Stay America - Lexington - Nicholasville Road?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Lexington - Nicholasville Road?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Lexington - Nicholasville Road?
Many travelers enjoy visiting Mary Todd Lincoln House (3.9 miles), Ashland: The Henry Clay Estate (3.1 miles), and Waveland State Historic Site (2.0 miles).
Is Extended Stay America - Lexington - Nicholasville Road accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.