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All 65 Lexington hotels

Extended Stay America - Lexington - Nicholasville Road

2.0 of 5 Hotel   |   2650 Wilhite Drive, Lexington, KY 40503
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48%
Ranked #37 of 65 hotels in Lexington
A recent review
3 of 5 stars Reviewed January 21, 2014
Michael C Ciudad Quesada, Alajuela, Costa Rica
  • Overview
  • Reviews (39)
  • Photos (11)
  • Amenities
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  • Room tips (10)
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39 people have reviewed this hotel

Traveler rating
    13
    6
    5
    6
    9
See reviews for
8
3
7
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Mauritius
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 30, 2014

if you are going to stay for a month like how i did it may be economical. The place is definitely old but seems reasonably well maintained, unfortunately I checked in late in the night and the toilet was a terrible mess-someone had obviously forgotten to clean it! by the time i went to complain the night clerk had left... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of customer service and cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Please know, you can reach a member of our... More

Ciudad Quesada, Alajuela, Costa Rica
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 21, 2014 via mobile

Room was clean, comfortable and warm when we arrived while freezing outside. Kitchenette was nice but we didn't use. Breakfast provided but we left too early to try it. My only complaint is staff. Evening clerk was OK but not cheery or friendly very dry and short didn't volunteer any info. Had to ask about elevator location breakfast etc. Morning... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Michael – The team and I appreciate your kind remarks about your clean, comfortable room; however, I am sorry to hear that our staff did not attend to your needs in a professional manner. We continuously strive to improve our customer service and your comments will be useful in our efforts. Thank you again for sharing your experience with us.... More

Paducah, Kentucky
Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 31, 2013

I stay when in town on business. Comfortable, good location, helpful staff, great rooms, and clean. I am here at least 10 days out of the month. Tv channels are limited to a few. Little to no road noise. Pets allowed. Kitchen is adequate for small meals. Full size fridge. Large bathrooms.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thanks so much for sharing your experience with us. I am glad to read that your room was comfortable and that you liked our hotel's location. As well, it is great to read that our staff has provided you with such great service during each of your stays. The staff and I would like to thank you again for posting... More

Spokane, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 24, 2013

This hotel has great staff that went above and beyond their duties. It felt good to receive a call asking about my stay as well as being asked about my stay when I checked out. The room was extremely clean and the location was convenient for me due to the fact that Im traveling from Ny to WA state.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff was great and your room was clean. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Columbia, Kentucky
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2013

Good value. Stayed in King NS studio for one night -- decent kitchen area and place looked recently updated, nice landscaping, and breakfast was grab and go in the check in area-- simple and fit our needs. Would be nice if staying longer, with full sized fridge and freezer, convenient location for hospitals, UK, shopping, and variety of dining options... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our grab-and-go breakfast as well as the convenience of our hotel's location. We would love to see you again, should your travels bring you back to our area. More

Austin, Texas, United States
1 review
1 of 5 stars Reviewed October 5, 2013

This hotel has no amenities to speak of except a laundry room. No fitness room or pool. Cheap and tasteless breakfast provided in the checking lobby. They buy fruit that is the cheapest grade possible had an apple that had mold in the core of it when I bit into it, I was so grossed out I threw up and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Rob - I appreciate you bringing your experience to our attention. I was disappointed to read that your bed was uncomfortable. I do apologize for the internet issues, we are working on a faster broadband . I am grateful for the feedback that you have provided us with so that we can continually improve our hotel. We hope that you... More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

Hotel has made very impressive improvements, free breakfast, room maintence, and overall professionism! Staff very helpful and any problems were taken care of very quickly. Would recommend for business traveler!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Joe - Thank you for taking the time to write a review of your stay. It's great to know that you enjoyed our grab-and-go breakfast. I appreciate your comments about the staff being very helpful.I was glad to hear that we handled your problems and your maintenance issues effectively. Thank you for recommending u. Thank you again for your review. More

Liberty, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 18, 2013

We checked in to this hotel to be close to the hospital (UK) where a family member was admitted. We called the day we checked in & Were offered a great hospital rate , all we had to do was bring a letter from the nursing staff stating we were staying with a patent. This made our room more affordable... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so glad that you were pleased with the Grab and Go Breakfast and to know that you was happy with the cleanliness of the hotel. Thank you again for your kind words about the staff. The staff and I would love to... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

My stay here was convenient with grocery stores and malls movie theaters, and restaurants nearby. The employees are polite and helpful. There was an ant problem in my kitchen area. But thats a quick remedy. Wifi was nice and they had a grab and go for breakfast which hotels are switching to now. The only thing I was really upset... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the free WiFi and the grab-and-go breakfast we offer at our hotel. Still, I sincerely apologize for the level of cleanliness in your room. It pleases me to know that this was taken care of quickly and... More

1 review
2 of 5 stars Reviewed May 5, 2013 via mobile

Stained carpet and bedding. Totally outdated and furniture is in sad shape. Even worse right outside my door is the highway I get to hear all four nights I'm here. Comfort bedding is a joke. Will not be back.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed to read that the carpet and bedding in your room was stained. As well, that you were disturbed by noise from the highway throughout the night. The staff and I will be working to correct the cleanliness issues you pointed out and brainstorm ways we could eliminate... More

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Additional Information about Extended Stay America - Lexington - Nicholasville Road

Address: 2650 Wilhite Drive, Lexington, KY 40503
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Lexington - Nicholasville Road 2*
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Also Known As:
Extended Stay America Lexington - Nicholasville Road Hotel Lexington
Lexington Extended Stay
Extended Stay Lexington

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
126

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