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Extended Stay America - Lexington - Nicholasville Road

2.0 of 5
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2650 Wilhite Drive, Lexington, KY 40503
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Extended Stay America - Lexington - Nicholasville Road
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Ranked #48 of 68 Hotels in Lexington
A recent review
5 of 5 stars Reviewed November 12, 2014
bill l Lexington, Kentucky
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46 reviews from our community

Traveler rating
    15
    6
    6
    7
    12
See reviews for
8
4
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cincinnati, Ohio
Top Contributor
282 reviews 282 reviews
33 hotel reviews
126 helpful votes 126 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I couldn't disagree more with some of these reviews, I will never return to this property. I travel for a living and have been to some doozies but never like this. I was raised to keep quiet if I don't have anything nice to say, but it needs to be said, by the highway loud as could be, walls paper... More 

Was this review helpful? Yes 1
Lexington, Kentucky
1 review
5 of 5 stars Reviewed November 12, 2014

the hotel was clean and neat and the help was outstanding along with the manger Rosalie were very accommodating to every thing I ask for the continental breakfast was always fresh and again all employs were so helpful and willing to do anything to meet my needs clearly a 5 star experience at a reasonably price.

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff been helpful and accommodating. It is great to read that you enjoyed our amenities and that you found us to be a great value. Once more, thank you for posting your review. We look forward to... More 

Wauwatosa, Wisconsin
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 11, 2014

Our group stayed here after a week at a similar ESA property and the difference was evident. This property, although not the Taj Mahal, was clearly better. The rooms were much cleaner and quieter. WIFI was good and the office style chairs were nice. The bed, although creaky, was firm and not an issue. The entrance to the property was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your rooms to be clean and quiet, and that you enjoyed the chairs. I am also glad that our location was convenient for you. Thank you again for your review. We look forward to seeing you in the future,... More 

1 review
5 of 5 stars Reviewed October 7, 2014

I would recommend this hotel to anyone family or friends. It is one of the brag hotels I have ever stayed at but the best thing if all was that I got it cheaper than anywhere else in that area even the nasty hotels had higher prices than here. If you want a great hotel at a great price I... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. It is so rewarding to read that you had a wonderful stay with us. I will be sure to share your kind remarks with our team. Thank you for your comments. The staff and I would love to provide you with another comfortable stay in the future. More 

Lakewood
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 25, 2014

We were going to stay in Lexington on the way back from Georgia on Friday the 19th of Sept. We called and booked and a room here, based on the fact we had stayed in Extended stays in White Plains NY and it had been an excellent room. When we got to the Hotel, the office was dirty, there was... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Ron - Thank you for taking the time to write a review of our hotel. I am very sorry to hear about the cleanliness issues you experienced upon arrival. I will be meeting with our housekeeping staff to ensure this issue does not continue in the future. Thank you for bringing this to our attention. We hope to have the... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 12, 2014

Years ago this brand was great, but in the past few years Extended Stay has gotten run down, This particular site is not being maintained. I stayed here for 4 weeks during August, 4 weeks too long. Amenities like the drawers missing handles, broken pieces, old and scared. AC rattled all night long, vent fan in the bathroom nasty dirty... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for your recent review of your stay. I am so disappointed to read of all of the maintenance issues in your room. Please accept my apology. In response to your review, I will be sharing all of your feedback with my maintenance staff so that we can work on making improvements to the rooms and repairing noisy equipment.... More 

Haverhill
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 11, 2014

This is an extended stay property, so if you are an overnight guest you need to understand that some of the amenities like breakfast, toiletries, etc. are not included. That said, this place was pretty reasonable for the money if you don't have those expectations. The furniture in the room was on it's last legs, but other than that the... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. I am disappointed to hear that our amenities and the condition of your room did not meet your expectations. Your feedback on these issues will be helpful to us as we continually work to improve our hotel. Thank you for bringing this to my attention. Please do... More 

Mauritius
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed April 30, 2014

if you are going to stay for a month like how i did it may be economical. The place is definitely old but seems reasonably well maintained, unfortunately I checked in late in the night and the toilet was a terrible mess-someone had obviously forgotten to clean it! by the time i went to complain the night clerk had left... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of customer service and cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Please know, you can reach a member of our... More 

Ciudad Quesada, Alajuela, Costa Rica
Top Contributor
52 reviews 52 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 21, 2014 via mobile

Room was clean, comfortable and warm when we arrived while freezing outside. Kitchenette was nice but we didn't use. Breakfast provided but we left too early to try it. My only complaint is staff. Evening clerk was OK but not cheery or friendly very dry and short didn't volunteer any info. Had to ask about elevator location breakfast etc. Morning... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Michael – The team and I appreciate your kind remarks about your clean, comfortable room; however, I am sorry to hear that our staff did not attend to your needs in a professional manner. We continuously strive to improve our customer service and your comments will be useful in our efforts. Thank you again for sharing your experience with us.... More 

Paducah, Kentucky
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2013

I stay when in town on business. Comfortable, good location, helpful staff, great rooms, and clean. I am here at least 10 days out of the month. Tv channels are limited to a few. Little to no road noise. Pets allowed. Kitchen is adequate for small meals. Full size fridge. Large bathrooms.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thanks so much for sharing your experience with us. I am glad to read that your room was comfortable and that you liked our hotel's location. As well, it is great to read that our staff has provided you with such great service during each of your stays. The staff and I would like to thank you again for posting... More 

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