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Extended Stay America - Lexington - Nicholasville Road

2.0 of 5
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2650 Wilhite Drive, Lexington, KY 40503
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Extended Stay America - Lexington - Nicholasville Road
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Ranked #50 of 69 Hotels in Lexington
A recent review
3 of 5 stars reviewed 2 days ago
doubleespresso Boston
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50 reviews from our community

Traveler rating
    15
    6
    8
    8
    13
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8
6
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boston
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here in April while attending the races at Keeneland. Very convenient location off the highway. Lots of restaurants nearby, so not a bad spot if you don't need to be downtown. Relationship between price and quality just right. You don't get much, but you don't pay much either. Quiet and secure. Has kitchenette, free coffee and snacks in the... More 

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Louisville
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The size of the room was fine, included recliner, desk and 2 chairs for the kitchenette. The kitchenette included a refrig, 2 burner stove, microwave and sink. The bed was a full size, I thought most hotel rooms these days at least had a queen size bed. The carpet was frayed and bunched in several places. The bathroom needs some... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not up to standard. Thank you very much for bringing this to our attention. If you would like to discuss this further, please... More 

Lexington, Kentucky
1 review
1 of 5 stars Reviewed 1 week ago

We stayed here while our house was being renovated, and went WEEKS without maid service. Every time I went downstairs to ask why the maid hadn't come up on our assigned day to clean, there was a new excuse: "She went home early today." or "we're short on housekeepers.", so I just stopped asking. They never showed, so I just... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be speaking with our staff to ensure that the housekeeping issues you experienced do not happen again in the future. We continually work to... More 

Wichita, Kansas
Top Contributor
76 reviews 76 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a pretty good extended stay place, considering that I usually set the bar very low for these sorts of properties, as management usually could care less and the clientele turns out to be less than desirable for weekly neighbors. The good news is that the place is undergoing renovation, as they are painting exteriors, new lights, etc. The... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your AC unit did not work properly and that our room interiors need updating. Still, we are thrilled to know that we were able to provide you with a clean and comfortable room with friendly service. Thank you for... More 

Cincinnati, Ohio
Top Contributor
282 reviews 282 reviews
33 hotel reviews
131 helpful votes 131 helpful votes
1 of 5 stars Reviewed March 31, 2015

I couldn't disagree more with some of these reviews, I will never return to this property. I travel for a living and have been to some doozies but never like this. I was raised to keep quiet if I don't have anything nice to say, but it needs to be said, by the highway loud as could be, walls paper... More 

Was this review helpful? Yes 4
Lexington, Kentucky
1 review
5 of 5 stars Reviewed November 12, 2014

the hotel was clean and neat and the help was outstanding along with the manger Rosalie were very accommodating to every thing I ask for the continental breakfast was always fresh and again all employs were so helpful and willing to do anything to meet my needs clearly a 5 star experience at a reasonably price.

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff been helpful and accommodating. It is great to read that you enjoyed our amenities and that you found us to be a great value. Once more, thank you for posting your review. We look forward to... More 

Wauwatosa, Wisconsin
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 11, 2014

Our group stayed here after a week at a similar ESA property and the difference was evident. This property, although not the Taj Mahal, was clearly better. The rooms were much cleaner and quieter. WIFI was good and the office style chairs were nice. The bed, although creaky, was firm and not an issue. The entrance to the property was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your rooms to be clean and quiet, and that you enjoyed the chairs. I am also glad that our location was convenient for you. Thank you again for your review. We look forward to seeing you in the future,... More 

1 review
5 of 5 stars Reviewed October 7, 2014

I would recommend this hotel to anyone family or friends. It is one of the brag hotels I have ever stayed at but the best thing if all was that I got it cheaper than anywhere else in that area even the nasty hotels had higher prices than here. If you want a great hotel at a great price I... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for taking the time to write a review of your stay. It is so rewarding to read that you had a wonderful stay with us. I will be sure to share your kind remarks with our team. Thank you for your comments. The staff and I would love to provide you with another comfortable stay in the future. More 

Lakewood
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 25, 2014

We were going to stay in Lexington on the way back from Georgia on Friday the 19th of Sept. We called and booked and a room here, based on the fact we had stayed in Extended stays in White Plains NY and it had been an excellent room. When we got to the Hotel, the office was dirty, there was... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Ron - Thank you for taking the time to write a review of our hotel. I am very sorry to hear about the cleanliness issues you experienced upon arrival. I will be meeting with our housekeeping staff to ensure this issue does not continue in the future. Thank you for bringing this to our attention. We hope to have the... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 12, 2014

Years ago this brand was great, but in the past few years Extended Stay has gotten run down, This particular site is not being maintained. I stayed here for 4 weeks during August, 4 weeks too long. Amenities like the drawers missing handles, broken pieces, old and scared. AC rattled all night long, vent fan in the bathroom nasty dirty... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Nicholasville Road, responded to this review

Thank you for your recent review of your stay. I am so disappointed to read of all of the maintenance issues in your room. Please accept my apology. In response to your review, I will be sharing all of your feedback with my maintenance staff so that we can work on making improvements to the rooms and repairing noisy equipment.... More 

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