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Comfort Suites Keeneland

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Traveler (31)
Room & Suite (27)
Dining (7)

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About

#62 of 84 hotels in Lexington
Location
4.1
Cleanliness
3.6
Service
3.7
Value
3.5
Just a few miles from: Keenland Lexington Airport Downtown Lexington Red Mile Casino Texas Roadhouse within walking distance Outdoor Parking Meeting Room Interior Corridors Guest Use Copy Machine * Windows Open Government Travelers: FEMA Approved Free Coffee Braille Coded Exits 100% Smoke Free Hotel Bus Parking Free Hot Breakfast Guest Use Fax Machine * Flat Screen/Plasma TV Free Newspaper Mon-Fri Elevator(s) Indoor Heated Pool First-aid staff/24hr Pet-friendly Hotel * Free WiFi Business Center Exercise Room
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Hotel links
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204Reviews3Q+A32Room tips
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Dyan C wrote a review Oct 2023
Kentucky18 contributions1 helpful vote
Service wasn't the best but the stay was fine. I had 4 rooms reserved and held with my credit card. Instead of waiting until we checked in to charge each couple for their room, they charged all four rooms to me prior to our arrival. When asked if they would reverse 3 of them to make things easier for everyone... nope. An inconvenience for sure but it all worked out in the end. The rooms were clean, the bed slept good. Overall an average stay.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: luxury price for less than average quality.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kate b wrote a review Sep 2023
1 contribution
+1
Honestly, this was the most disgusting hotel room I’ve ever stayed in. It looks like somebody died in my bed and directly below is a blood stain. I did not notice the blood on the bed until the last night. When I arrived, I didn’t realize the toilet was clogged and I went to the bathroom and the toilet wouldn’t flush. I called down to the front desk and asked for a plunger. I was told that they weren’t sure if they had one, but if they did they would call me back. They ended up calling me 15 minutes later to tell me that they found one, but I need to come get it myself-kind of crazy! I was handed a DIRTY plunger and had to bring it to my hotel room. Then I sat on the couch and put my hand in this white stuff. There was a large handprint on the nightstand clearly, was not cleaned . Most likely poop all over the wall in the bathroom, moldy curtains, stains on the lampshades. Upon check out, I was asked how the stay was and I said that the room was horrible and I showed the 2 women the pictures. They said oh boy well I wish we heard about that sooner. I said I’m from Massachusetts and had to come here for a funeral and I was not in any capacity to move rooms or address this because my aunt just died and I’m devastated. They just printed my receipt and that was it. Terrible terrible customer service, hotel and room.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ksunny wrote a review Apr 2023
Tenn29 contributions27 helpful votes
Great location. Carpet in our room was nasty. Stains all over it,bathtub chipped,no closet to hang our clothes. There were no forks to eat with at breakfast. Coffee was great. Tim,at the desk,was extremely friendly and nice.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Bring houseshoes to wear around the room. Bring your own plastic utensils if you're planning to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Eb Jambang, Revenue Management at Comfort Suites Keeneland
Responded May 20, 2023
Good Morning, Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments about our great location and the friendly service provided by Tim at the front desk. We are glad to hear that you enjoyed the coffee as well. However, we sincerely apologize for the disappointment you experienced with the condition of the carpet in your room, including the stains. We also regret the chipped bathtub and the lack of a closet to hang your clothes. Your feedback is important to us, and we will address these issues promptly to improve the overall experience for our guests. We apologize for the oversight of not having enough forks available during breakfast. We will ensure that this is rectified and that there are adequate utensils provided in the future. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Best regards, EB Jambang Comfort Suites Guest Realation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lindsey W wrote a review Mar 2023
1 contribution
The staff is friendly, and the hotel is close to restaurants which makes it nice. Overall, a decent stay however it would have been nice to get stay over service the last two days. Checked out today and no service was provided at all. If they aren't going to provide service during your stay, they should at least inform you.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Eb Jambang, Revenue Management at Comfort Suites Keeneland
Responded Mar 22, 2023
Good Morning, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our team, we would like to apologize for failing to exceed your expectations. I have forwarded your concern regarding the no service provided to you as a stayover guest to General Manager to have the issue immediately addressed. We take these issues seriously and be assured your concerns will be fully addressed. Your feedback is important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Kind Regards, EB.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dave36645 wrote a review Dec 2022
Spraggs, Pennsylvania204 contributions28 helpful votes
+1
I stopped in and was wanting a double queen suite on the bottom floor. I was told I had to make and pay the reservation before she could tell me one was available . So after that I was told I had to pay a $50 deposit on top of the room costs but I would get it back. It's been a long time since I've had to do that. When we got to the room we noticed how filthy the bathroom door around the handle and around the closet handle was. The bathroom handle was so bad I wiped it down with alcohol. The couch in the room looked 40 years old and was covered with stains, we didn't sit or even put anything on it, it looked nasty. The rest of the room was very clean.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 23, 2023
hello Dave, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations about the toilet door and some other issues. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MyReviews234 wrote a review Jun 2022
3 contributions1 helpful vote
This hotel smells throughout from the moment of check-in. It raised a flag for me, but we decided to stay for the one night of our reservation. The next morning we discovered the reason. There was a sewage issue on the lowest level. When we went to breakfast there was an individual who welcomed us to ride in the elevator with them. While in the elevator there was a strong, unbearable smell. When we left the hotel using the lower level exit we discovered that individual in the lower level cleaning up the sewage issue. He had walked the sewage on his feet throughout the hotel and into the elevator. He did not warn guests who were exiting the hotel on the lower level to not walk through the sewage or stop them from rolling the luggage carts through it.
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Date of stay: June 2022
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 23, 2023
Hello Myreview, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations about the toilet door and some other issues. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Henry Clay L wrote a review Feb 2022
1 contribution
I have lived in Lexington for 38 years and I have never seen anything like the monster that I had to deal with at the front desk. Specifically, the "woman" at the front desk ws clearly an active or former drug addict with the manners and business acumen of a dead raccoon. I won't even bore everyone with what happened because it's a very long story. Just trust me when I tell you that you will want to avoid this hotel like the plague. It's dirty, the employees all look like they just escaped from prison, and they treat their customers like trash. There are dozens of hotels in the area, so do yourself a favor and give your money to a facility that appreciates your business. I have alrady lodged formal complaint about the facility and the manager with the website through whom I booked the hotel, as well as with Choice Hotels. Again, in sum, STAY SOMEWHERE ELSE. Trust me.
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip: Do not stay at this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 23, 2023
Hello Henry. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations about the toilet door and some other issues. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allan H wrote a review Jun 2021
Orlando, Florida39 contributions29 helpful votes
There were people running above our room for two hours when we went to bed. After we made the first phone call, the front desk did not answer the phone; the hotel did nothing to compensate me when I asked them at the desk. The person there said they would report it and try to give me some points (they did not), though Choice Hotels Customer service did.
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Date of stay: June 2021
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Seems many of the Choice Hotels are short-staffed and provide meager BF items.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T S wrote a review May 2021
Jupiter, Florida1061 contributions384 helpful votes
This place is a dump. We have stayed in many Comfort Suites and this place is definitely the worst. The Good: The bed was comfortable and there have lots of HBO channels. The Bad: The hotel is worn out. Mold in the shower. Pool closed for maintenance. Hot buffet breakfast is a prepackage sausage muffin in the mini fridge. Breakfast not open at designated time. No Coffee or Hot Water. Not a wall run hotel.
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Date of stay: May 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kydude645 wrote a review Feb 2021
Danville, Kentucky125 contributions45 helpful votes
I booked through Priceline and I won't do that again! When the dust settled we received the rate advertised. That was good. I did not like having a $50.00 a day hold placed on my bank account. No. My bank account was played with several times. And that hold assumes that the customer is going to cheat the establishment. That is not a good attitude. What kind of customers are you seeking? The room was very clean. And it was most comfortable. That was important to us since we were in Lexington for health care. Our request for a first floor room was filled. All amenities were provided. The room phone did not work. Maintenance came twice to no avail .The bathroom was very nice. The tub/shower had lots of grab bars. There was a very nice fold-down tub seat. The shower/ massage head did not move from the wall as it should have. Breakfast was minimal. Cereal, Danish, coffee. Chairs were up on the tables the second morning. A man took chairs down for us. The manager said "Covid 19 restrictions". There were two waffle irons but there were no waffles. We probably would not stay here again mainly because of the $50.00 a day hold on our bank account. The staff was courteous and polite. There was no road noise.
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: between budget and mid-range
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Musa Susso, Guest Services / Front Office at Comfort Suites Keeneland
Responded Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$88 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel lexington, comfort suites lexington, lexington comfort suites
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COMFORT SUITES KEENELAND $93 ($̶1̶0̶6̶) - Prices & Hotel Reviews - Lexington, KY

Frequently Asked Questions about Comfort Suites Keeneland
Which popular attractions are close to Comfort Suites Keeneland?
Nearby attractions include Beaumont Bar and Grill (0.3 miles) and Harrods Hill Park (0.6 miles).
What are some of the property amenities at Comfort Suites Keeneland?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Keeneland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Keeneland?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Comfort Suites Keeneland?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Keeneland?
Conveniently located restaurants include Zen Sushi & Sake, BRU Burger Bar Lexington, and Sahara Mediterranean Cuisine.
Are there opportunities to exercise at Comfort Suites Keeneland?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Comfort Suites Keeneland have airport transportation?
Yes, Comfort Suites Keeneland offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Suites Keeneland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Comfort Suites Keeneland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Suites Keeneland offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.