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Quality Inn

2.0 of 5
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2381 Buena Vista Dr., Lexington, KY 40505 (Formerly Comfort Inn)
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Choice Privileges Points
Quality Inn
Best prices for: 1 room 1 guest
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Ranked #44 of 69 Hotels in Lexington
A recent review
4 of 5 stars reviewed 1 week ago
mwnahas Bedford Heights, Ohio
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93 reviews from our community

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    20
    12
    17
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29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bedford Heights, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed there twice. The staff recognized properly with our choice privileges status and thank us by being a customer by upgrading our room. Food is close by within walking distance as well as service stations. Good value, good breakfast.

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Kitchener, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

I have a story for anyone who will listen. To date I have not had any support from anyone at Choice hotels regarding this. I believe in due process however when that fails the only option is to go to the top. I did that and was told by the corporate office to go pound salt. My wife and I... More 

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Adamstown, Maryland
1 review
1 of 5 stars Reviewed 5 weeks ago

Starting with the fact that we reserved for two nights but they had us down for only one...phones not working...rude staff...exercise room had only broken equipment...The GM at the time of our stay promised us a free night next time we were in town if we wanted to give them another chance. Now the new GM is refusing to honor... More 

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Hurley, New York
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 19, 2015

I have rarely stayed at a more average place. The bed was uncomfortable, the lighting was odd, and the heat was difficult to control. Nothing was perfectly awful, but one's expectations were not exceeded in any way.

Was this review helpful? Yes 1
Clinchco, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

Very nice stay ...............so much nicer place and nicer people than it was last year...............good job and good place to stay. We would definitely stay at this place again. Keep the prices down

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Wayne, Michigan
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stopped for the night on our way home from Ft. Myers to Michigan. The staff was friendly. The room was very clean and looked like a photo from a travel book. The overstuffed queen size bed was very comfy for our road weary bodies. The parking lot was cleared of snow from the previous storms... Bonus! We'll be back next... More 

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Sidney
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

Came to town for Garth Brooks concert. This was about the only hotel with any vacancy. We were assigned a smoking room and couldn't change it. It reeked and we gagged upon entering the room! If given a choice, I would not stay here again.

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Lexington, Kentucky
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 7, 2014

I stayed here with my granddaughters and was pleasantly surprised at the excellent customer service. We stayed during a busy spell and everyone in America was in Lexington for a UK football game. I just wanted to see my little girls and spent some quality time with them. I booked online with my rewards service to get a better price.... More 

Was this review helpful? Yes 1
Jayne M, General Manager at Quality Inn, responded to this review

Your words are too kind. All of us here at the Quality Inn East are thrilled that you and your beautiful family enjoyed us and our city. Our family strides to make each guest have a wonderful experience in our unique hotel and when we do just that............well, it is Wonderful to hear. Thank you for sharing your experience and... More 

Murphy, North Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2014

Here's another property undergoing renovations. If work is done properly in the rooms then will end up being a quality hotel for Choice hotels. Our room was great and bed had a comfortable foam mattress. Good hot breakfast. VERY friendly staff.

Was this review helpful? Yes 2
Manhattan, Kansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

I come to this hotel every year in September due to Scarefest and this stay has been the best stay I've ever had in this hotel. Throughout the years, it was apparent the hotel needed to be renovated and they finally did and the hotel looks fantastic. This time upon arrival, I was welcomed with fresh cookies, and a small... More 

Was this review helpful? Yes 2
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