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Quality Inn

2.0 of 5
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2381 Buena Vista Dr., Lexington, KY 40505 (Formerly Comfort Inn)
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1 room 1 adult
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110 Reviews from our TripAdvisor Community

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Manassas, Virginia
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

After calling within adequate time to cancel a reservation, they refused to refund any of my 3 nights booked here. I'm from Northern Virginia and we're about to be hit with 30+ inches of snow so there's no way I could make it down there. Even talking to the manager directly they still are refusing any refund. Major lack of... More 

Helpful?
Thank Kayla W
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your comments. If you can give us more information, we can look up your reservation and find out what happened. There is not enough information on this review to pull up your reservation. I do truly apologize for any inconvenience. More 

Prestonsburg, Kentucky
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 23, 2015

There is much construction going on in the hotel, but it didn't really affect our stay. We were disappointed in the lack of extra toilet paper and number of towels in the room and bathtub plug. Most of that can be easily fixed, but the quality of the wi-fi was poor. We were on the first floor, and it took... More 

Helpful?
Thank Bethany T
Harry P, Manager at Quality Inn, responded to this review

Thank you for taking the time to submit a review for your recent stay. I am passing along your response to each department head and assure you that these issues will be addressed. As we finish our renovation we hope that you will give our hotel another chance the next time that you are in Lexington. Thank You More 

Charleston, WV
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

Had an emergency stop in Lex and appreciated the friendly staff. Room was clean and in good repair, breakfast was fine, bed was new and very comfortable. One thing to watch for - the bath was unusually slippery. Overall, good choice for an over night stay.

Helpful?
Thank Kathleen S
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your response. I will pass along your good words to my staff and hope to see you on your next trip to Lexington. More 

Kentucky
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 21, 2015 via mobile

I had read reviews stating that there was construction and the price was low, so I was a little leery of the place even after I had booked. I was very surprised! There was still construction going on so the lobby was a little messy, but nothing you couldn't overlook since it was mentioned up front. Our room was nice... More 

Helpful?
Thank PerrysDeere
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your kind review. I will pass along the comments to my staff. We hope that you will visit us again on your next trip to Lexington to see the finished remodel. Thank You More 

midwest
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed November 16, 2015

This was easy to access from highway 75. It is across the road from a shopping center that had a Hobby Lobby and a few other stores. There was a liquor store close by, important to me because I was traveling south to a dry county for a stay of several days. I was surprised at all of the amenities!... More 

Helpful?
Thank MilesDrentrell
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your compliments and for staying at our newly renovated property. We will be fixing our Wi-Fi very soon as that's next on our list. More 

Fishers, Indiana
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2015

This hotel has recently undergone a recent remodeling. I can not say enough good things about the hotel and staff. But I will mention Shauntae, what a pleasant person she was when greeting me at check in on October 8th. At that time, the hotel lobby was gutted, and being remodeled. She could not issue me a key at that... More 

Helpful?
Thank David J
Harry P, General Manager at Quality Inn, responded to this review

Thank you for staying at our newly renovated property and hope to see you soon. We strive for excellent customer service and are glad that you enjoyed your stay. More 

Carthage, Texas
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 2, 2015

The hotel was under construction, but everything was neat and clean with no problems caused by the construction. The woman at the front desk was friendly and helpful even though she was temporarily stationed at a table inside the front door. The beds were very comfortable although my husband complained they were too tall. The room was nicely renovated, but... More 

Helpful?
Thank janendtx
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your compliments and for staying at our newly renovated hotel! We hope to see you soon on your next trip. More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 23, 2015 via mobile

Very nice stay and checkin was awesome since i thoight i had reserved a room their but come to find out i didnt it was across the street at Comfort Suites. They made me feel welcome so i stayed. Kudos.....

Helpful?
Thank Dolly A J
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 17, 2015 via mobile

We really liked the guys at the front desk. They were so friendly and fun! However, housekeeping left a lot to be desired. The corners were very dirty, the bathroom walls and door looked like truckers had stayed there (dirty and brown) and I thought I saw a cockroach but I can't be sure. Breakfast was standard and we liked... More 

Helpful?
Thank mrsmeezer
Belleville, Illinois
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 5, 2015

My family and I stopped in here for a night. The front desk staff is very nice and helpful. The breakfast was good, the room was clean and the AC worked very well. The hotel had a little construction going on in the lobby.

Helpful?
Thank BBobRules62223
Questions? Get answers from hotel staff and past guests. Ask a question

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