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Holiday Inn Express Hotel & Suites Lexington- Downtown / University

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1000 Export Street, Lexington, KY 40504
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Lexington- Downtown \/ University
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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173 Reviews from our TripAdvisor Community

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Traveler rating
    74
    57
    29
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
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    (173)
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    (62)
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Ocala, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

BEST PILLOWS EVER!!!! After finally finding a room at 2:30am on an extremely booked Tuesday night, pillows were all we were thinking about. We were not disappointed. Tiffany was the best!!!!!!! She went over and above to help us. After traveling 13 hours, never thinking how difficult it was going to be finding a room on a Tuesday, she was... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Stephanie Toy, General Manager More 

Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was a great hotel, very nice rooms, and everything is really close the only issue I had was when I was walking in I was greeted right away and the check in was great but I had questions about where food was and before she answered, she helped the next person, and just didn't care about me.

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I do apologize that the front desk associate did not give you their full attention during check in. We will take the proper steps to make... More 

Richmond, Indiana
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff greets you with a hello or have a great day. Tiffany always smiles. The rooms are nice and comfortable. Breakfast is great. The location is close enough to downtown but far enough to get away from the traffic.

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for the great review. I am so glad you enjoyed your stay with us and that the staff was great! Our staff takes great pride in the service they give to our guests. I will recognize them for a job well done. We hope you visit us again in the future! Stephanie Toy, General Manager More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at many HI hotels, this is one of the cleanest friendliest I have found. Met with a smile and easy quick check in. Offered fresh cookies from staff, then invited for free pancakes 8pm-midnight. Nice snack, quick and tasty! Slept great in clean room. Woke up for breakfast buffet in lobby. Tasty quick hot complimentary food and... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your awesome review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience like yours is something our staff takes great pride in! Remember we have the pancakes till the end of August! We value your feedback and look forward to your next visit! Stephanie Toy, General... More 

Cuba
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

I look at 3 things when I book a hotel. Needs to have indoor pool big enough to do laps, free wifi, free parking. The pool here is nothing more than a wading pool. Pool depth 3-5 ft only. Went to try the hot tub and it was so hot my skin turned bright red immediately. I have NEVER been... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

We appreciate your feedback. I apologize you were unable to do laps in our pool due to its depth of water and that the hot tub seemed hot to you. Rest assured that these issues with the hot tub will be looked into. We do hope to have the opportunity to welcome you back in the future, so that we... More 

Knoxville, Tennessee
1 review
4 of 5 stars Reviewed July 24, 2015

I was very impressed by the hotel and staff at the Holiday Inn! I stayed in this hotel for a week and decided to re-book it when I had to stay an extra week. The staff was very friendly and helpful. Even though breakfast didn't start until 6:30am the front desk attendant Tiffany had some of the basic food items... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your 2 week stay with us. It's something our staff takes great pride in, so we value your feedback. We will recognize the staff for a job well done. We hope you will visit us again. Stephanie Toy, General Manager More 

Columbus, Ohio
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2015

Yep I would do it again. Is EXACTLY what to expect of a Holiday Inn Express. Pros - The Front Desk Rep: friendly, knowledgeable, provided info about the area and directios t local restaurants - Rate - Cookies :-) - Location! Cons - The wifi was running super duper SLOW (due to demand on signal, but its a business hotel... More 

Was this review helpful? Yes 1
Sarah M, Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your kind words! We always strive to meet and exceed your expectations and I'm so glad we could do that here!! I will certainly be looking into why the wifi and cable were running poorly during your stay so we can ensure that doesn't happen in the future. Thank you again for your feedback and... More 

Lexington, Kentucky
1 review
4 of 5 stars Reviewed July 20, 2015

Have to say the hotel was very clean and neat. overall had a good stay. i had a couple of goof ups with reservations with mixed up rooms. but Tiffany did a great job at making sure everything was correct with all of our rooms. i believe we had three rooms that week. staff was very friendly and helpful

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will recognize Tiffany and the staff for their great customer service! We hope you will visit us again. Stephanie Toy, General Manager More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 11, 2015

Clean rooms and hotel. Good location, close to downtown, shopping, food etc. The floors are very thin or we had the zoo located in the room above us sounded like several elaphants running around. Beds or comfortable with nice pillows. We had jacuzzi room and jucuzzi looks much bigger in pictures. Overall would return but might try elsewhere first. Front... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Stephanie Toy, General Manager More 

Ohio
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 11, 2015

We stayed here for an AAU Basketball tournament. The hotel did a great job of keeping all of our rooms close together so we could socialize easily. The lobby was very inviting and cozy with FREE cookies! The complimentary breakfast was delicious. I do want to give kudos to Tiffany who was very helpful in exchanging some towels for clean... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Tiffany went above and beyond during your stay. We will recognize her for a job well done! A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you... More 

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