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All 65 Lexington hotels

Holiday Inn Express Hotel & Suites Lexington- Downtown / University

2.5 of 5 Hotel   |   1000 Export Street, Lexington, KY 40504
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71%
Ranked #24 of 65 hotels in Lexington
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Henry B Richmond, Virginia
  • Reviews (99)
  • Photos (45)
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  • Room tips (16)
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99 people have reviewed this hotel

Traveler rating
    42
    29
    19
    5
    4
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29
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Becca, Kyle and Charles made our stay very enjoyable by the excellent customer service they provided with a smile and good conversation. Why demand 200 words when I said what I had to say in less? The hotel service was great, but your review suite is infantile.

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for acknowledging 3 of our employees. I am glad to know they made your stay enjoyable and we look very forward to seeing you next time. Barbara Jean Beighle - General Manager More

Charlotte, NC
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this hotel to visit Transylvania Univ. The location was very good for my visit, easy access to both universities and downtown. The first room I was assigned had clearly been smoked in (even in this non-smoking hotel) and not cleaned up enough (it smelled strongly of smoke). I called down and was moved to another room. Everything about... More

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for letting us know of your concerns so that we can work to improve on room smell and ensure the breakfast bar is stocked with the essentials. We appreciate you staying with us and look forward to seeing you next time. Barbara Jean Beighle - General Manager More

Lexington, Kentucky
1 review
1 of 5 stars Reviewed 1 week ago via mobile

My car was broken in to in the general manger didn't do any thing it happened to 3 other guests..they don't have cameras to protect there guest. I seen the housekeepers get treated very bad by there supervisors..people should not go to that hotel.the rooms are very nasty.

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

We appreciate your feedback. We do take the security of our guests very seriously and know how frustrating and concerning a situation like this can be. We apologize that your experience with us was not a positive one and are currently researching this situation and will be following up with you shortly to address what transpired. Barbara Jean Beighle -... More

Yardley, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

We inadvertently reserved for the Monday of the NCAA championship game. the hotel takes its "quiet after 11 pm" policy seriously (they ask you to sign a pledge, in fact). The manager was on duty that night and closed the doors after 11 pm (you could only get in via your room card). We watched the game and then had... More

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

We are happy to know you enjoyed your stay and that we were able to provide you with a good night's sleep. We appreciate the commitment from you and our other guests as well to help us deliver on what our guests expect. Glad Teresa made your breakfast experience enjoyable and we look forward to seeing you next time. Barbara... More

Severna Park, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Holiday Inn Express near U of Kentucky to attend my father-in-law's funeral. I had been very close to my father-in-law, so of course it was a sad occasion. But, Teresa, the breakfast attendant, is one of those people who make the world a happier place. She is very hard-working; and,without her knowing initially why I... More

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your comments. I personally spoke to you and appreciate you staying with us during a difficult time. We look forward to seeing you next time. Barbara Jean Beighle - General Manager More

Glasgow, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

The BEST hotel that my family has stayed at in a long time. Would stay here again when visiting Lexington. They have the greatest staff and that means a lot to me when going to a hotel. The room/bathroom was clean!! Thanks you and the staff for a great stay.

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your comments. Glad to know we made your stay enjoyable and look forward to seeing you the next time you visit Lexington. Barbara Jean Beighle - General Manager More

Lexington, Kentucky
1 review
5 of 5 stars Reviewed 5 weeks ago

I just have to say that the rooms were perfectly clean. Impeccable. The staff were very friendly as well! There was a small problem with the card that I used to pay for the room, but Becca turned what could have been a nightmare into an easily fixed problem! She was definitely the best!

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Glad to know that the staff you encountered provided exceptional service and were able to recommend a restaurant that was to you liking. We look forward to seeing you next time. Barbara Jean Beighle - General Manager More

Bowling Green, Kentucky
1 review
5 of 5 stars Reviewed March 14, 2014

The room was very clean and didn't have any problems with check in. Becca and Jay at the desk were super nice and very willing to help us get to an amazing restaurant in town and book our next stay. I would highly recommend staying here and we will be staying again in May!

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for acknowledging some of our front desk staff. Glad they were able to assist in getting you to where you needed to go in the area for dining. Hope to see you in the near future. Barbara Jean Beighle - General Manager More

MOREHEAD
2 reviews
5 of 5 stars Reviewed March 14, 2014 via mobile

We were in town for my daughter's 18th birthday and had a wonderful stay. The staff was courteous, knowledgeable, and efficient; the hotel was conveniently located downtown and only minutes away from all of the things we wanted to do; and mostly, it was so very clean! We had a great stay!

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

We are so glad to know you had a great stay and our location was perfect to celebrate your daughter's birthday. Thank you for choosing our hotel and we look forward to seeing you next time. Barbara Jean Beighle - General Manager More

Shelby, Ohio
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed February 3, 2014

Room smelled like a ash tray we had coffee packets but no coffee maker manager gave us a lecture in the morning when we told him about these things. Don't stay here ! Breakfast was good but the staff lady that was taking care of the food came over and sit down and changed the TV channel with out asking... More

Was this review helpful? Yes
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Good Morning Kelvin, I am so sorry about your experience and appreciate your honesty. We do strive for excellence and I would love to have the opportunity to speak to you personally about this. If you could please call the hotel and ask for me that would be wonderful. All my best, Barbara Jean Beighle - General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Lexington- Downtown / University

Also Known As:
Holiday Inn Express Hotel And Suites Lexington- Downtown / University
Holiday Inn Lexington
Holiday Inn Express Lexington
Lexington Holiday Inn
Address: 1000 Export Street, Lexington, KY 40504
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington- Downtown / University 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Lexington Downtown at the University of Kentucky UK. This downtown Lexington, KY hotel is located just blocks from the campus of the University of KY UK & minutes from several area hospitals. We are also conveniently located 5 miles from Lexington Bluegrass Airport (LEX) & I-75/I-64 Interstate access. This downtown Lexington, KY hotel is less than 1 mile from the Lexington Convention Center & Rupp Arena. For horse lovers, this Keeneland Hotel is just a short drive from the track, the Red Mile & numerous Kentucky Horse Park events.Our corporate amenities include free high-speed Internet access, meeting room & 24-hour business center. Hospitals: University of Kentucky UK Chandler Medical Center, Saint Joseph Hospital, Central Baptist Hospital & Good Samaritan HospitalBusinesses: IBM, Lexmark, Pricewaterhouse Coopers, PNC, Central Bank, Fifth Third Bank, Fasic-Tipton, Ashland & UPSLocal Attractions: Bluegrass Lexington Airport LEX, Keeneland Horse Racing, Lexington Convention Center, Rupp Arena, University of Kentucky, UK Commonwealth Stadium, Red Mile, & Transylvania University.Visit Lexington, KY Stay Smart at the Holiday Inn Express hotel while attending the following Lexington events:Fayette County High School Graduation 6/4-6/5Junior League Horse Show at the Red Mile 7/6-7/12AAU Basketball 7/13-19 ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Lexington
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Lexington Downtown at the University of Kentucky UK. This downtown Lexington, KY hotel is located just blocks from the campus of the University of KY UK & minutes from several area hospitals. We are also conveniently located 5 miles from Lexington Bluegrass Airport (LEX) & I-75/I-64 Interstate access. This downtown Lexington, KY hotel is less than 1 mile from the Lexington Convention Center & Rupp Arena. For horse lovers, this Keeneland Hotel is just a short drive from the track, the Red Mile & numerous Kentucky Horse Park events.Our corporate amenities include free high-speed Internet access, meeting room & 24-hour business center. Hospitals: University of Kentucky UK Chandler Medical Center, Saint Joseph Hospital, Central Baptist Hospital & Good Samaritan HospitalBusinesses: IBM, Lexmark, Pricewaterhouse Coopers, PNC, Central Bank, Fifth Third Bank, Fasic-Tipton, Ashland & UPSLocal Attractions: Bluegrass Lexington Airport LEX, Keeneland Horse Racing, Lexington Convention Center, Rupp Arena, University of Kentucky, UK Commonwealth Stadium, Red Mile, & Transylvania University.Visit Lexington, KY Stay Smart at the Holiday Inn Express hotel while attending the following Lexington events:Fayette County High School Graduation 6/4-6/5Junior League Horse Show at the Red Mile 7/6-7/12AAU Basketball 7/13-19 ... more   less 
Number of rooms
96

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