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Holiday Inn Express Hotel & Suites Lexington- Downtown / University

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1000 Export Street, Lexington, KY 40504
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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149 reviews from our community

Traveler rating
    62
    49
    25
    7
    6
See reviews for
50
23
8
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
  • All months
    (149)
  • Mar-May only
    (53)
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    (42)
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    (33)
  • Dec-Feb only
    (21)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for our 30th wedding anniversary. Not too far from home but it was the perfect get a way that we needed. The hotel was extremely clean and the staff was exceptionally helpful. The manager Stephanie Toy ensured that everything was perfect for us. I loved having the makeup remover packets. The breakfast was amazing- turkey sausage, bacon,... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. We appreciate your positive feedback! I am pleased to hear you enjoyed your stay with us and that the breakfast was amazing! A positive guest experience is something our staff takes great pride in. I am glad you had the perfect Anniversary and we hope we see you again in... More 

Atlanta, Georgia
Top Contributor
83 reviews 83 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Not much to add really, you get what you pay for with a holiday Inn express. Service was good, efficient and welcoming! Rooms, clean, tidy but nothing special. Breakfast - the standard, hot and cold food. Only thing to note, is the hotel states "DownTown", it is NOT downtown though. It cost us $4 for an UBER too downtown. Its... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for the review our your stay! I am so glad you found the staff to be friendly and welcoming. You are right we are just outside of downtown which is 1.3 miles. I apologize if that was an inconvenience for you while staying with us. I am glad that you plan on returning and we look... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I have stayed here many times with friends and have always been very impressed. Super clean rooms, friendly staff, and yummy breakfast! Definitely our favorite place to stay whenever we are in Lexington!

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

What an awesome review! I am so glad that you find the staff friendly and the hotel clean during your visits with us! Thank you for being loyal to our hotel while in the Lexington area. We look forward to your next stay! Stephanie Toy, General Manager More 

Tuscaloosa, Alabama
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was clean and the location is great if you are doing ANYTHING on the University of Kentucky campus. The staff was very friendly. Jett's Pizza is right across the street and the breakfast provided by the hotel was good. The room was also spacious.

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for writing a review on your stay at our property! I am so glad you enjoyed the hotel and the location fit your needs! I look forward to sharing your review with the staff! We are also a big fan of Jets and I am glad you got to try their great pizza! We hope you... More 

Atlanta USA
Top Contributor
265 reviews 265 reviews
66 hotel reviews
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I probably stay in 70 room nights a year with HIE across the nation and this one is in the lower end of those I experience - it's an older building and you see that in grubby elevators and older style furnishings. I was disappointed to not be recognized as a platinum ambassador member too - the front desk staff... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Thank... More 

Louisville, Kentucky
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean and FREE chocolate chip cookies were fresh! Convenient to the U of K med center. There's a pizza place close by, also. Quiet. Very good continental breakfast with nice selection. Friendly staff

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for taking the time to write a review on your recent stay at our property! I am so glad that you enjoyed your stay and that our location fit your needs! I cant wait to share your review with the staff! We hope you stay with us again during your next visit to the UK Medical Center. Stephanie... More 

Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I travel A LOT around the country and I have to say I was stunned when I seen some of the reviews on this page. The staff at this hotel was probably the nicest staff I have ever encountered at a hotel! Rob was at the front desk when we checked in and he was so accommodating... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you and your husband will visit us again in the future! Safe travels! Stephanie Toy, General Manager More 

Arnold, Missouri
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

We came in late to visit UK the next day. We pulled in, the front desk clerk wasn't exactly rude, but she was on the phone with what sounded like another hotel, continued with that call and tried to check us in at the same time. She was abrupt with her stating the no smoking policy and the check out... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services and our property. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Clarksville, Indiana
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 15, 2015

I was thoroughly impressed with this hotel. The bed was incredibly comfortable, the shower had great pressure and stayed very hot. The room was classy without being outdated. Firm and soft pillows. Great location with plenty food nearby. The breakfast had plenty of choices, it could've been a little more fresh and replenished though. Parking is sparse at the front... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Stephanie Toy, General Manager! More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2015

Great Location, Nice Facility, Excellent Staff! However, the rooms lack some amenities that make life easier for business travelers. First, no work desk was available; the room only offered a small table with casual chairs but no desk chair. The casual chairs are comfortable but at a low working height to the table. Second, no refrigerator or microwave in room;... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. If you are in the area again check out one of our suites! We hope you will visit us again. Stephanie Toy, General Manager More 

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