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Holiday Inn Express Hotel & Suites Lexington- Downtown / University

2.5 of 5 1000 Export Street, Lexington, KY 40504
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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137 reviews from our community

Traveler rating
    57
    45
    25
    6
    4
See reviews for
46
20
8
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spring Hill, FL
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 20, 2014

Most Holiday Inn Express properties are above average since the rebranding. This hotel was below par with their new, simply stylish hotels. The rooms are old and musty with worn carpet. My AC was broken and I was moved to a suite by a very friendly and service-oriented employee. He was delightful, and doing the best he could with what... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Sorry to read that our property was not what you expected. You are correct that we do not have the newest design but we do have a complete renovation planned in the near future. We hope you can visit us when our hotel will have the newest Holiday Inn Express design. I am glad that the staff was helpful and... More 

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2014

I stayed here for a conference back in September. I choose this hotel based primarily on its proximity to the UK campus and downtown. After staying here the location really is the main selling point. I walked to/around campus and ended up eating dinner at a campus pizza/bar joint which was great. Everything about the hotel itself was fine, not... More 

Was this review helpful? Yes 1
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

I am so sorry to read that the stay was only fine. I am glad the room was clean and quiet. We do have fridge and microwaves in all of our suites. We also are able to supply a fridge and microwave to non suite rooms if available. Thank you for your feedback. More 

Loudon, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

Hotel had a musty smell. Was unable to get assistance or information on dining even though in the downtown area. Had AC problem, was told how to fix it myself. Room was very nicely appoint d and clean. That th best I can say. They charged my credit card $20 that was not owed. I was told this was to... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for taking the time to give us feedback on your stay. We take all feedback very seriously and are always looking for ways to improve. The 20 dollar authorization charge you are speaking of is not a charge but just a simple hold until you depart from the property. This is a standard for most hotels and I... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

I just posted a review to the wrong hotel. Stayed here over the weekend it was great! Had a sleep over the girls enjoyed themselves and the hotel was accommodating. The continental breakfast was the best I've had in a while. The attendant was better friendly as well. It also saved me a TON of money!!

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for writing a review about your sleep over at our property! I am so glad that you enjoyed your stay with us. Hope you stay again in the future! Stephanie Toy, General Manager More 

Waukesha, United States
2 reviews
5 of 5 stars Reviewed October 5, 2014

We had an excellent stay at this hotel while in Lexington for a family reunion. Everyone at the front desk was personable and helpful. The breakfast was very good with a wide selection of item to choose form. Teresa was very personable, checked on us often to see if there was anything we needed, and got to know us by... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for writing a review about your stay. I am so glad that you enjoyed your visit to Lexington and the staff was helpful! We hope to see you again in the future. Stephanie Toy, General Manager More 

2 reviews
4 of 5 stars Reviewed October 4, 2014

Very nice facility, clean and orderly, despite the renovations and repair work during our stay. Disappointed that the jacuzzi was not working. Robert at the front desk was very helpful, friendly, and courteous in assisting with those items we had forgotten and making sure there were plenty of pool towels. The breakfast staff also did a fine job keeping up... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for taking the time to write a review! I am so glad you had a positive experience while staying at our property! We will recognize the staff and their great service. We hope you visit us again in the future! Stephanie Toy, General Manager More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 29, 2014

Think this may have been the worst mattress I've slept on in years. To make matters worse, the A/C sounded like a jet engine. One positive, just around the corner from Starbucks so I could load up on caffeine this morning.

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for taking the time to write a review on our hotel. We take all reviews very serious and always look for ways to improve. We appreciate your feedback. Stephanie Toy, General Manager More 

Mayfield, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

My family and I had an excellent stay and a wonderful breakfast, thanks to the friendly and courteous staff, such as Ken at the front desk and Teresa in the kitchen/dining area. We have stayed at this hotel numerous times and will continue to book rooms here.

Was this review helpful? Yes 1
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for your positive review. I am so glad Ken and Theresa were able to help you during your stay, and give you great service. We hope to see you again soon! Stephanie Toy, General Manager More 

Senior Contributor
31 reviews 31 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 18, 2014

Booked three nights -- stayed five (at this writing). Ha! The staff is great -- big shout out to Becca for her especially pleasing personality and friendliness. The room was very, very nice. We needed a refrigerator for medicine so ended up with a king suite and it was a great room. It had a fridge, a bar sink, microwave... More 

Was this review helpful? Yes 1
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for the awesome review! I am so glad that our hotel fit your needs! I will make sure to praise Becca for your kind words, We hope you stay with us again in the future! Stephanie Toy, General Manager More 

Byron, Georgia
Top Contributor
61 reviews 61 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 16, 2014

Was in Lexington for business and stayed 4 nights at this HIE. We usually stay at HIE and this hotel was located downtown to better see the sites after my meetings. After being spoiled in a newer HIE in Ohio, this one at first glance was not up to par, no fridge or microwave, so-so beds and very thin walls.... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your positive feedback. I am so glad that our staff was able to make a great impression with you and your family. We will recognize them for their hard work. Thank you for staying with us and we hope to see you again. Stephanie Toy, General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Lexington- Downtown / University

Address: 1000 Export Street, Lexington, KY 40504
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington- Downtown / University 2.5*
Number of rooms: 96
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Also Known As:
Holiday Inn Express Hotel And Suites Lexington- Downtown / University
Holiday Inn Lexington
Holiday Inn Express Lexington
Lexington Holiday Inn
Hotel Style:
#9 Family Hotel in Lexington
#20 Business Hotel in Lexington

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