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Holiday Inn Express Hotel & Suites Lexington- Downtown / University

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1000 Export Street, Lexington, KY 40504
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
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168 Reviews from our TripAdvisor Community

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Traveler rating
    71
    56
    28
    7
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Knoxville, Tennessee
1 review
4 of 5 stars Reviewed 1 week ago NEW

I was very impressed by the hotel and staff at the Holiday Inn! I stayed in this hotel for a week and decided to re-book it when I had to stay an extra week. The staff was very friendly and helpful. Even though breakfast didn't start until 6:30am the front desk attendant Tiffany had some of the basic food items... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your 2 week stay with us. It's something our staff takes great pride in, so we value your feedback. We will recognize the staff for a job well done. We hope you will visit us again. Stephanie Toy, General Manager More 

Columbus, Ohio
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Yep I would do it again. Is EXACTLY what to expect of a Holiday Inn Express. Pros - The Front Desk Rep: friendly, knowledgeable, provided info about the area and directios t local restaurants - Rate - Cookies :-) - Location! Cons - The wifi was running super duper SLOW (due to demand on signal, but its a business hotel... More 

Was this review helpful? Yes
Sarah M, Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your kind words! We always strive to meet and exceed your expectations and I'm so glad we could do that here!! I will certainly be looking into why the wifi and cable were running poorly during your stay so we can ensure that doesn't happen in the future. Thank you again for your feedback and... More 

Lexington, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago

Have to say the hotel was very clean and neat. overall had a good stay. i had a couple of goof ups with reservations with mixed up rooms. but Tiffany did a great job at making sure everything was correct with all of our rooms. i believe we had three rooms that week. staff was very friendly and helpful

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will recognize Tiffany and the staff for their great customer service! We hope you will visit us again. Stephanie Toy, General Manager More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean rooms and hotel. Good location, close to downtown, shopping, food etc. The floors are very thin or we had the zoo located in the room above us sounded like several elaphants running around. Beds or comfortable with nice pillows. We had jacuzzi room and jucuzzi looks much bigger in pictures. Overall would return but might try elsewhere first. Front... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Stephanie Toy, General Manager More 

Ohio
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for an AAU Basketball tournament. The hotel did a great job of keeping all of our rooms close together so we could socialize easily. The lobby was very inviting and cozy with FREE cookies! The complimentary breakfast was delicious. I do want to give kudos to Tiffany who was very helpful in exchanging some towels for clean... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Tiffany went above and beyond during your stay. We will recognize her for a job well done! A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you... More 

3 of 5 stars Reviewed 4 weeks ago

After trying to find a room at several hotels after midnight we were thankful to find a few rooms here. Checked in around 130am and that process should be streamlined somehow, took too long. Front desk didn't give direction about where the room was located in the building, so I parked around back and had to walk with all luggage... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you for taking the time to review your stay with us! I am pleased to hear your overall experience at our hotel was good, but apologize for the trouble you experienced at check in. We will take the proper steps to make sure this does not happen in the future. We are always looking for ways to improve our... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 16, 2015

We decided to travel to Lexington and have a friends night out and was pleasantly surprised with this Holiday Inn Express. The location was good. The staff was friendly and helpful. I do think the staff should make it clear that the outside doors lock after a certain time and that the room key can be used to access the... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I apologize for the inconvenience of the bathroom door in your room, and this is something we will be addressing with our staff..We hope you will... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 14, 2015

We stopped here on our way from Michigan to Florida. Friendly staff, thanks for the chocolate chip cookies at check-in. We stayed in a room with two queen beds and a sofa bed. Main beds were very nice, but the sofa bed was horrendous. It was very worn and the mattress' sides had blown open. No support. Fortunately our 7-year-old... More 

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for the candid feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the poor quality of the sofa bed. Rest assured we will look into replacing that. We truly appreciate you letting us know! Only then can we make the necessary improvements. I'm so glad you enjoyed the breakfast! We... More 

Toronto, Canada
Level Contributor
71 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 11, 2015

I stopped in Lexington briefly on a long road trip, and the Holiday Inn Express was just what we needed - comfortable, restful, with no surprises. The complimentary breakfast was adequate (nothing special) and the check-in counter was efficient and friendly. Very spacious rooms for an urban hotel, too.

Was this review helpful? Yes
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for your awesome review of our hotel. I am so glad you enjoyed your stay with us.  Providing you with the best experience possible is something we take great pride in, so we sincerely appreciate your feedback! We hope to see you again! More 

Chapel Hill, North Carolina
Level Contributor
400 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 stars Reviewed June 9, 2015

When attending to business at the University of Kentucky medical center this is the convenient place to stay. It is actually within walking distance if you don't have a car. Complimentary newspapers and coffee/tea in the lobby are welcoming. Business center offers printing of airplane boarding passes. Complimentary breakfast has many options so no one will go away hungry.

Was this review helpful? Yes 1
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review

Thank you so much for the positive review! I am so glad that you have visited us on two occasions and have been satisfied with the hotel! I am pleased that you enjoyed our amenities and breakfast! We hope that when you visit the UK Medical Center you will stay with us again! Stephanie Toy, General Manager More 

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