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SpringHill Suites Lexington near the University of Kentucky

3.0 of 5
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863 South Broadway, Lexington, KY 40508
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SpringHill Suites Lexington near the University of Kentucky
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Ranked #21 of 68 Hotels in Lexington
A recent review
3 of 5 stars reviewed 1 week ago
CFRHallett Winter Park, Florida
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195 reviews from our community

Traveler rating
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    29
    8
    3
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70
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winter Park, Florida
Top Contributor
60 reviews 60 reviews
44 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

My ratings are always based on expectation and I wouldn't compare a two star to a four star. A two star hotel could get a five rating if it exceeded expectations significantly and a five star resort could get a one reading if they were a terrible experience. That being said the Lexington Spring Hill Suites is as expected. Nothing... More 

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SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for staying with us while in town for business. We really appreciate your feedback & I'm terribly sorry for the issues found in your room. While I'm happy to know that our staff alleviated these problems, we strive to exceed our guests' expectations & hope to have the opportunity to better serve you in... More 

Akron, New York
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay while visiting beautiful Lexington, Ky. and Keeneland racetrack. Breakfast included and the rooms were very specious.The hotel is set back a little for the first time finding the entrance is a challenge but once you find it no difficulties from there on out. Close to the university and downtown great location.

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SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for choosing SpringHill Suites while in town for Keeneland's spring meet. We truly appreciate your business & love to know that our cleanliness, location, service & value met your travel needs. Thanks again for your feedback & we look forward to seeing you again for the fall meet in October! More 

Conyers, Georgia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wish I had known that the hotel was right by The Red Mile harness racing track. That might have been easier for GPS to find. At first, we ended up driving around a parking lot at UK and then through an apartment complex which ironically was one street before the turn to get to the SpringHill Suites. Other than... More 

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SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for choosing SpringHill Suites while traveling to Lexington with your family. I'm so sorry to hear about the less than helpful GPS directions but glad to know that our cleanliness & location met your needs once you found us. We really appreciate your feedback & honest payment for your beers that were overlooked. Thanks... More 

Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was very well furnished and very clean. The drain was quite slow in the vanity sink. The buffet breakfast had a nice assortment of options for everyone to include fresh strawberries. The coffee was good and the business center was tidy as a pin and well equipped. The warm cookies upon our arrival were delicious. The beds are... More 

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SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for staying with us. We really appreciate your feedback & love to hear that our cleanliness, value, location & amenities met your travel needs. Thanks again for choosing SpringHill Suites & we look forward to seeing you again soon! More 

Owensboro, KY
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 26, 2015

The rooms are very clean and the staff are helpful. Good location. Easy to get to. These are small suites. There is not much separation between the bedroom and sitting area, so don't expect privacy. There is only one small vanity space, so getting ready in the morning was tough. We had a king bed and pull out sofa. Also,... More 

Was this review helpful? Yes
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for choosing SpringHill Suites. We really appreciate your feedback & are happy to know that our cleanliness, service & location met your travel needs. I'm very sorry, however, that the size of our suites & breakfast hours were an inconvenience for your family. We truly appreciate your business & hope to see you again... More 

1 review
5 of 5 stars Reviewed March 24, 2015

When I travel for business, my main concern is that the hotel I stay in is clean, the room is a reasonable size and the staff is able to meet some of the request that I typically make. This hotel exceeded all my expectations, especially the staff that went above and beyond to make sure that I had everything that... More 

Was this review helpful? Yes
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Thank you so much for choosing SpringHill Suites. We really appreciate your feedback & are so glad that our rooms & service met your business travel needs. We strive to exceed our guests' expectations & look forward to seeing you again on your next trip to Lexington! More 

1 review
5 of 5 stars Reviewed March 24, 2015

Where should I start?!?! This place was awesome, had an awesome rate and awesome service on top of all of that! The staff was more than friendly and the manager Lana was Johnny on the spot with all of our request. My boyfriend can be a bit of a pain but she met his request with a smile on her... More 

Was this review helpful? Yes
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Thank you so much for your feedback! We are thrilled to know that you enjoyed your stay & that our service & value exceeded your expectations. We truly appreciate your business & look forward to seeing you again in April! More 

Harrisonburg, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2015

The layout of this room is nice -- includes a little kitchenette (sink, small refrigerator, microwave), a couch, a desk and rolling chair. All of that I like. It is a 15+ minute walk to UK -- not bad, either. It is the walls and the noise level that reduced the rating for me. I can hear people talking even... More 

Was this review helpful? Yes
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello & thank you so much for your recent stay. While we're happy to know that our rooms & staff met your travel needs, I'm terribly sorry that noisy neighbors disrupted your sleep. We appreciate your feedback & can definitely understand your frustration. We strive to exceed our guests' expectations & hope to the have the opportunity to better serve... More 

Chicago, Illinois
Top Contributor
56 reviews 56 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 18, 2015

good work our facility and very comfortable room. Good location and convenient for my business travel. Breakfast had a nice selection and variety. Another good Spring Hill Suite location again. I will be back

Was this review helpful? Yes
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Thank you so much for choosing SpringHill Suites while working in Lexington. We are thrilled to know that our rooms, location & breakfast met & exceeded your expectations. We truly appreciate your business & look forward to seeing you again soon! More 

Louisville, Kentucky
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 16, 2015

We used this meeting space at this hotel on 2/7/15 because the Springhill Suites was unavailable and since then, we will never work with Kristen Taylor again because of her professionalism towards her customers afterwards and not willing to hold herself accountable for her company's (front desk) mistakes at the Springhill Suites prior to this meeting. We currently use hotel... More 

Was this review helpful? Yes 1
SpringHillLexington, General Manager at SpringHill Suites Lexington near the University of Kentucky, responded to this review

Hello Chase & thank you for your feedback. I have to admit I was quite surprised, & obviously disappointed, to see your review as I'm accustomed to receiving praise for Kristin's sales & service skills. After investigating the situation, it seems that there was a lot of miscommunication & I cannot apologize enough for your unsatisfactory experience. We strive to... More 

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