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Homewood Suites by Hilton Lexington

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249 Ruccio Way, Lexington, KY 40503
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Homewood Suites by Hilton Lexington
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Homewood Suites by Hilton Lexington
Homewood Suites by Hilton Lexington
Homewood Suites by Hilton Lexington
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239 reviews from our community

Traveler rating
    132
    56
    22
    22
    7
See reviews for
92
40
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71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (55)
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Birmingham, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Having stayed at a number of Homewood suites, this is not one of the better ones. The basics are great, there rooms are very clean, quiet and comfortable. I did not use the kitchen, so unable to comment about them. The fitness center was ok, the TV's did not work, so you looked at a wall while on the treadmill... More 

Review collected in partnership with Homewood Suites by Hilton

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lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

We do appreciate your comments on your last stay with us and want to extend an invitation to please come back and stay again after our renovation that starts in June. We hope to exceed your expectations at that time. More 

1 review
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel for a business trip. If you're familar with Homewood then you know the drill. Nice rooms, complimentary breakfast and dinner. Breakfast items were average at best compared to other Homewood hotels that I've used. Dinner items were pretty good. The main problem regarding meals, is that they constantly ran out of silverware as well as... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

I am sincerely sorry for the experience you had during your stay and we are working on the new kitchen staff to ensure the quality of food that we have had in the past. We will be going through a renovation starting this June and would hope that you will come back and give us another chance to exceed your... More 

1 review
1 of 5 stars Reviewed 1 week ago

Terrible general manager attitude towards guests. Entire hotel needs to be cleaned, painted and freshened up. I stayed here a few times in the past, and it obviously aging. 1 interaction with general manager (who i thought was a cook) and was left feeling like my family didn't matter.

Review collected in partnership with Homewood Suites by Hilton

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lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

I am truly sorry you had a poor experience during your last stay and can assure you this is not a standard of ours and your family and you mean a great deal to us and want all our guests to be Wowed during their stay. We are aware of the conditional issues and aging of the property and we... More 

Kentucky
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

We were at UK for college orientation for my daughter. I had read the mixed reviews but haven't ever had any true issues with Homewood Suites so we decided to give it a try. We arrived closer to 10pm and was given a room on the first floor. I am very sad to say there is no way this was... More 

Was this review helpful? Yes
lexky_ds, General Manager at Homewood Suites by Hilton Lexington, responded to this review

Dear travelmomof3Kentucky, Thank you for the review of your guest suite. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guestrooms. I appreciate your time in reviewing our hotel and look forward to seeing you during... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This place was great, very clean, great staff, big rooms, (great food *and its free. ).Close to UK hospital .l can't say anything bad about this place . I would stay here again. I would recommend it to anyone.

Review collected in partnership with Homewood Suites by Hilton

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lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

Thank you very much for your feedback and we here at the Homewood would like to welcome you home again the next time you are in the area. More 

La Grange, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

You could have provided the same experience I get from all of the Hilton properties. There was no soap or shampoo. the beds were double beds not queen. There was no pen or paper in the room. There was no popcorn. Breakfast went to 9am. They were out of all sweets/bagels for breakfast both days by 8:30. They did not... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
lexky_ds, General Manager at Homewood Suites by Hilton Lexington, responded to this review

Nick, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your... More 

Charlotte, North Carolina
Top Contributor
80 reviews 80 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A few years back we stayed at Homewood-Bryant location and found it very comfortable and nice. However, it is near I-75, and we did not want to cross Lexington during Monday work rush-hour to get to Kerr Brothers on Harrodsburg Road... so UNFORTUNATELY we booked here. AFTER 8+ hard road hours including the hour parking lot at bridge repairs just... More 

Was this review helpful? Yes
lexky_ds, General Manager at Homewood Suites by Hilton Lexington, responded to this review

We apologize for the quality of services you received during your recent stay. We have reported the broken toilet lid and closest door in your guest suite to our maintenance team. We will resolve the issue with our maintenance team and hope you will consider staying with us again the next time you return to the area. Thank you, Karen... More 

kentucky
Top Contributor
140 reviews 140 reviews
83 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When I checked in the staff was really friendly and made check in quick. The room was another story, all are suites so that being said when I opened up the door the first thing I see is the living room wall and next to the window it was very obvious that something had been repaired. There a 4 foot... More 

Was this review helpful? Yes
lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

I am extremely sorry for the experience you had at our hotel and am looking into this matter why this room was rented just like you had mentioned. I do know about some condition problems and we have a renovation scheduled for this summer and hope that you come see us again when in the area to give us another... More 

Bowling Green, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight here since it was next door to the KBA facility. great breakfast. quiet room, great internet. The staff was very friendly and check in and out was a breeze. Parking lot was full the night we stayed but I never did hear any other guests banging at night.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
lexky_ds, Manager at Homewood Suites by Hilton Lexington, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! More 

Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2015

If the goal is to rate what this hotel should be, it should be a 3. If the goal is to tell you about our particular room, it was a 2. Pros: - An all suites hotel with a full size fridge, stove and microwave. - Free breakfast and large, open dining room. - Located right across the parking lot... More 

Was this review helpful? Yes
lexky_ds, General Manager at Homewood Suites by Hilton Lexington, responded to this review

On behalf of the Homewood Suites Lexington team, I would like to thank you for giving us some feedback regarding your experience here with us. As we are set to have a complete remodel starting earlier this summer, we believe that this will help us to provide our guests with the highest quality services and facilities. Your comments are important... More 

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