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Extended Stay America - Lexington - Tates Creek

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3575 Tates Creek Rd., Lexington, KY 40517
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1 room 1 adult
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Extended Stay America - Lexington - Tates Creek
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36 Reviews from our TripAdvisor Community

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Hustonville, KY
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I dealt with 2 people in the office and both were as helpful and friendly as can be. We needed a place for just one night that would accept dogs and this location was good for us. I want to rate it a little higher just because of the people, but it was a little lacking. The toilet ran all... More 

Helpful?
1 Thank ljgordon
Louisville, Kentucky
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 23, 2015

We stayed overnight October 17th. The hotel was clean. Be aware the staff is NOT very helpful. They took out of the room the coffee pot and the hair dryer, so take your own. Also, the ice cube trays in the freezer were empty and turned upside down. You would think knowing someone was checking in they would have filled... More 

Helpful?
1 Thank cheryl e
Milford, OH
Level Contributor
235 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed October 12, 2015

NO elevator. One of us had a bad back, one of us has a bad foot / birth defect, and taking our luggage up 3 flights of stairs (one a spiral staircase) was NOT easy for us or good for us. Someone in a wheelchair would have a VERY DIFFICULT time here! Also, in the room, WiFi only worked while... More 

Helpful?
1 Thank cmchristensen
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I will make sure our hotel amenities are clearly communicated during the reservation process. Additionally, I will make sure we are thoroughly inspecting our rooms and linens prior... More 

Kentucky
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 4, 2015

We were arriving into Lexington late and needed to leave very early - so NO time would be spent in the room except for sleeping. We wanted something clean, convenient and inexpensive - and Extended Stay met those criteria. It did NOT exceed them! There was no hair dryer and the kitchen was not staffed with utensils. I would stay... More 

Helpful?
Thank margaret-emily
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to give us feedback from your stay with us at Extended Stay America - Lexington -Tates Creek. Please accept our apologies that our amenities were not explained during check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As for the hair dryers, they... More 

Level Contributor
60 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 6, 2015 via mobile

This hotel has clean, quiet rooms in good condition at a good rate. The customer service was very good as well. The manager and staff is mostly female so I felt safe as a female solo traveler. Beds are comfortable and kitchen utensils and towels are provided. I likely will not be returning to Lexington, but if I was I... More 

Helpful?
Thank Penpen89
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled our staff provided you with great customer service and that you enjoyed all the amenities our hotel offers. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Arlington, Virginia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 22, 2015

for sure this is a good business traveler's choice. cheap and equiped. The room was decent, staff pleasant. The lobby did really smell smokey from the smoking floor. But the non smoking floor was fine. Ez parking. Not much nearby in the way of eateries, but easy freeway access, well lit safe parking. I would stay again.

Helpful?
Thank tkindcarea
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to share your experience with Extended Stay America - Tates Creek on TripAdvisor. It was a pleasure having you stay with us. The smoke odor is a challenging odor to conquer and yet we try hard to eliminate it as much as possible. I am pleased however that overall you did find that our... More 

1 review
3 of 5 stars Reviewed October 27, 2014

We were attending a UK football game. The hotel is close to stadium as well as dining areas. For the price the room is a great deal. It's nothing fancy but our room was clean, I would go back again. Nice to have the kitchette as well.

Helpful?
Thank kellies17
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to post a review of your stay. It is great to know that our location was so convenient for you, and that you found us to be such a great value. We are especially glad to read that you would stay with us again. Thank you for sharing your experience with us. We look... More 

1 review
1 of 5 stars Reviewed October 4, 2014

This is the dirtiest hotel I have ever stayed in. The lobby stunk of smoke. The carpet in the hall on our floor looked like it hadn't been cleaned in 20 years. We had requested a non-smoking room yet our room reeked of smoke. We requested another room. After reviewing three we found one that we could tolerate. The carpet... More 

Helpful?
Thank Roger F
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to write a review of your stay. I am so sorry to read of the cleanliness issues you experienced with the smoke odor, carpets, and baseboards. These issues certainly do not meet our standards, and I sincerely apologize. Please know that I will be working intensely with my housekeeping staff to review our cleanliness... More 

Newcastle, Australia
Level Contributor
234 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed August 9, 2014

The room is very handy to the parking lot which is good cause we like to be able to see our motorcycle from our room. The room has a full kitchen and fridge and the bed was very comfy. Not happy as there was no hairdryer available. The laudry facilities are on the bottom floor and the corridor leading to... More 

Helpful?
Thank Cuddlefi5h
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about your room and fully equipped kitchen. However, I am very sorry for the smoke odor in the hallway leading to our laundry facility. I will be meeting with my housekeeping and maintenance staff to deodorize this hallway so that... More 

Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 4, 2013

this hotel is very dirty. the rooms are scary, the only thing clean is the damn lobby... to the boogers on the walls,and the hair in the tub and shower not to mention that commode ..... i will never stay here again....

Helpful?
1 Thank tina m
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Tina - Thank you for your recent review and comments regarding your stay at our hotel. I am so sorry that you found our hotel to be unclean and that your room did not meet your expectations. In response, I am working with our staff to improve our cleaning procedures and inspection policies so that future guests will not be... More 

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