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Extended Stay America - Lexington - Tates Creek

2.0 of 5
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3575 Tates Creek Rd., Lexington, KY 40517
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1 room 1 guest
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Extended Stay America - Lexington - Tates Creek
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33 Reviews from our TripAdvisor Community

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Traveler rating
    13
    3
    6
    3
    8
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7
2
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kentucky
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 4, 2015

We were arriving into Lexington late and needed to leave very early - so NO time would be spent in the room except for sleeping. We wanted something clean, convenient and inexpensive - and Extended Stay met those criteria. It did NOT exceed them! There was no hair dryer and the kitchen was not staffed with utensils. I would stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to give us feedback from your stay with us at Extended Stay America - Lexington -Tates Creek. Please accept our apologies that our amenities were not explained during check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As for the hair dryers, they... More 

Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 6, 2015

This hotel has clean, quiet rooms in good condition at a good rate. The customer service was very good as well. The manager and staff is mostly female so I felt safe as a female solo traveler. Beds are comfortable and kitchen utensils and towels are provided. I likely will not be returning to Lexington, but if I was I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled our staff provided you with great customer service and that you enjoyed all the amenities our hotel offers. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Arlington, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 22, 2015

for sure this is a good business traveler's choice. cheap and equiped. The room was decent, staff pleasant. The lobby did really smell smokey from the smoking floor. But the non smoking floor was fine. Ez parking. Not much nearby in the way of eateries, but easy freeway access, well lit safe parking. I would stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to share your experience with Extended Stay America - Tates Creek on TripAdvisor. It was a pleasure having you stay with us. The smoke odor is a challenging odor to conquer and yet we try hard to eliminate it as much as possible. I am pleased however that overall you did find that our... More 

1 review
3 of 5 stars Reviewed October 27, 2014

We were attending a UK football game. The hotel is close to stadium as well as dining areas. For the price the room is a great deal. It's nothing fancy but our room was clean, I would go back again. Nice to have the kitchette as well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to post a review of your stay. It is great to know that our location was so convenient for you, and that you found us to be such a great value. We are especially glad to read that you would stay with us again. Thank you for sharing your experience with us. We look... More 

1 review
1 of 5 stars Reviewed October 4, 2014

This is the dirtiest hotel I have ever stayed in. The lobby stunk of smoke. The carpet in the hall on our floor looked like it hadn't been cleaned in 20 years. We had requested a non-smoking room yet our room reeked of smoke. We requested another room. After reviewing three we found one that we could tolerate. The carpet... More 

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Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to write a review of your stay. I am so sorry to read of the cleanliness issues you experienced with the smoke odor, carpets, and baseboards. These issues certainly do not meet our standards, and I sincerely apologize. Please know that I will be working intensely with my housekeeping staff to review our cleanliness... More 

Newcastle, Australia
Level Contributor
210 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed August 10, 2014

The room is very handy to the parking lot which is good cause we like to be able to see our motorcycle from our room. The room has a full kitchen and fridge and the bed was very comfy. Not happy as there was no hairdryer available. The laudry facilities are on the bottom floor and the corridor leading to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about your room and fully equipped kitchen. However, I am very sorry for the smoke odor in the hallway leading to our laundry facility. I will be meeting with my housekeeping and maintenance staff to deodorize this hallway so that... More 

Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 4, 2013

this hotel is very dirty. the rooms are scary, the only thing clean is the damn lobby... to the boogers on the walls,and the hair in the tub and shower not to mention that commode ..... i will never stay here again....

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Tina - Thank you for your recent review and comments regarding your stay at our hotel. I am so sorry that you found our hotel to be unclean and that your room did not meet your expectations. In response, I am working with our staff to improve our cleaning procedures and inspection policies so that future guests will not be... More 

Stuttgart, Germany
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 2, 2013

I lived in this hotel for 3 months because of a business trip and I was satisfied. The facilities are not brand new, but they serve their purpose. My room was clean when I arrived in the middle of the night and was cleaned once a week. The pool and its area is small but it is a nice enough... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Lexington - Tates Creek, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that out hotel was a great fit for you and your needs while traveling. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future! More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 11, 2013 via mobile

We booked this hotel on a travel website and when we arrived we promptly cancelled our reservation and left. The facility was filthy. I definitely could not have slept in that bed after seeing the carpet! Stained and smelly carpet...we fled the scene!

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed August 3, 2013

Absolutely the dirtiest room I have ever stayed in (we are here tonight). The sofa bed should not even be allowed to be considered a bed...it is a thin sheet covering spring coils, nothing that anyone could actually sleep on. The shower was very dirty, stained carpets and furniture...and the room smells like it has been a smoking room previously.... More 

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